There were more limitations than what the sales person stated when I got my pitch and during the demo. I believe this is just a disconnect from sales to daily usage from an HR perspective. It would be nice for them to hire HR professionals to demo/sell their product if that is their target market. Overall, I really love the system. For the big HR tasks, they really hit the mark. For the tedious day-to-day, they could use some upgrading. I would absolutely recommend this product to other organizations.

This software is extremely easy to use, not only for the adminstrators, but also for the individual employee. The app is GREAT! Works extremely well and can do almost everything you can do from the web version. Build team was fantastic to work with. I have a very complicated report that they were able to create in the Time platform so that this could be automated. The Performance Management platform is extremely customizable to multiple job positions.

Missed punches in the Time platform are tedious and time consuming. There is no way for the employee to enter a missed punch on their own. They have to email their supervisor to let them know and/or the supervisor has to track down the employee when reviewing the time card. The Help center seems to only touch on the basics. For the more in depth questions (not specific to my company), I still have to reach out to customer service for help. While they are extremely nice, helpful, and timely, I would like to find out more on my own and not have to submit a ticket and wait for someone to get back to me.

Started with [SENSITIVE CONTENT] - her knowledge and services were exceptional. [SENSITIVE CONTENT] were awesome during the implementation period. They went the extra mile to ensure we were up and ready by our desired deadline! Great teamwork

User Friendly, convenient and much better for obtaining reports, as well as accessing employee informaiton.

Not connecting with our Accounting Software so we have to manually input data! This is not a Sentric issue, we are currently in an accounting software conversion and looking forward when the two will interlink. Would be nice if employees could modify their time for missed-punches, so all the supervisor had to do was approve the time at the designated pay period.

The whole team from start to finish was STELLAR! They were friendly, helpful, and really took the time to make sure I understood how to set up different areas of the system. The training offered is great - I can watch a video on my own time, or schedule something one on one, or sign up for a live webinar.

Shopping for HRIS software is time-consuming. You will find that some have a lot of bells and whistles - then you dig into the demo and realize it is clunky and difficult to navigate and there are major pieces missing. SentricHR is the most complete HRIS software out there - they cover payroll, performance, benefits, onboarding, document storage, and probably more that I am leaving out. SentricHR was super easy to work with and answered every question in a timely manner.

This is silly, but it times out after 5 minutes if you are not active on the screen. This is for security purposes - but I am the type of person to work on 3 different screens and I work on one screen for a bit then come back to another screen to work - so it is a bit frustrating to have to log back in when I have not been active on the screen - but I am getting used to this and I understand the reasoning.

It's something to hold data versus paper folders.

When viewing an employee, you can easily navigate to their manager's profile and vice versa. The search box is easy to navigate (but also expected).

Reporting is horrible cannot run date in time reports without pulling duplicate employee entries. The user interface lacks so much - not intuitive unless you are a power user of the platform. Difficult to maneuver around the system. No single sign-on options.

Allowing all features to be in one dashboard for employees.

Manually having to add certain things for specific employees.

We love the system, just looking for better reporting!

We love learning new modules and how they work together. It can be overwhelming at first but staff will surprise you in how they are eager to do things electronically and adapt quickly!

The reports are difficult to learn and run and limited in the fields. I wish there was truly a MASTER report that you could pull ANY field, and you weren't limited to what is available under each category. We rarely use the reports because they are cumbersome.

Very happy! Transitioning payroll/HR services is a big task, but it was broken into several chunks and was a lot easier on my end then I thought it would be. Lots of handholding, never felt like I was asking stupid questions... each part of the team was patient and knowledgeable and guided me through the transition at a pace I controlled.

Simplicity plus versatility. It fit our payroll structure and was easy to understand and use. Integration team a HUGE plus! Never felt lost (or if I did, an email or call for help was quickly answered)

On my original list of Pros/Cons, inability to provide admin for Workers Comp/FSA/Cobra/401k was a Con. I was looking for administative help with that stuff. But as integration progressed, Sentric introduced frequently-used third parties which could provide those services. The services were reasonably priced, contacts were friendly and responsive... and erased my last point of hesitation about going with SentricHR.

SentricHR has been so easy to use and learn. The implementation was straight forward. It was important to know how we wanted to use the software so we could get the correct previous data uploaded and correct. The implementation team was very helpful in asking questions and giving suggestions on how to setup our data so we would get the most out of the software. SentricHR is so versatile and friendly we look forward to using it for many years to come.

SentricHR is so friendly and easy to navigate. The mobile app is exactly like the PC version which makes it easy to use. The implementation was very quick and efficient … the implementation team worked with us to make sure we thought of everything we would need.

The only complaint we had was one of our employees has some trouble with the mobile app … otherwise we have found no other problems.

So far we have been very happy with what we have and are learning more about the features on a daily basis. The video tutorials are very helpful.

The software is intuitive when set-up correctly. Corrections can be made early on after deployment.

Currently we have not experienced any issues with the software.

Sentric has allowed us to streamline our remote hiring and given us the ability to offer our employees the self-service experience. It's ease of use in application will be a game changer of our back office operations.

Easily customizable. There were certain features we felt were paramount to our organization, most related to hiring and yearly competencies. Our requirements in the health care industry are not cookie cutter, and Sentric allowed us to meet each and every one of our requirements.

At this point in our experience, I don't think we've used the platform enough to have found any issues to point out.

The ability to have everything centralized. Very good support.

The ability to house everything in one area. One stop shop. The technical support is fantastic. It is accessible to all employees in various degrees of permission level.

Sometimes it can be complicated and not intuitive. It took quite awhile to become proficient. I've been using it a little over a year.

Overall, this is the most comprehensive, yet user friendly, HRIS/Payroll system available. Having working with almost every large payroll product on the market over my 30+ years in business, the fact that I have implemented SentricWorkforce in the last 3 companies that I have worked with will be an indicator that this is a quality product, supported by a quality team of programmers, implementation specialists, and customer support and service providers. SentricWorkforce allows our company to drive supervisory responsibilities down to the managers that need it, while providing HR and Finance the confidentiality necessary to maintain our team members' privacy of information.

SentricWorkforce is a well-designed and well-rounded HRIS/Payroll System. The integration between Time and Labor Management (time cards) and HR (benefits, time off plan, performance) is seamless and makes running payroll a breeze. The Time Off Plans, electronic forecasting, requesting time off, and approval process is always a "fan favorite" with the company employees, and they like being able to manage their own demographic information, direct deposits, tax information, etc. As an Administrator, the wealth of stock reports, along with the ability to write ad hoc reports, means that I can always have the information I need, when I need it.

The one area where the software can be better, and rumor has it this is being add for a future release, is in providing calendar view of schedules and time off, both departmentally and company-wide.

The company I work for has been utilizing SentricHR for almost 9 years. My overall experience with SentricHR has been great. The company I work for recently went through a change that involved SentricHR setting up a new account for us. The move from one company name to another - including behind the scenes tax / billing information - went pretty well. The SentricHR customer service is amazing!

The reporting feature is one of my favorites. If SentricHR hasn't already designed a report in need, they will help you design it or I can design something myself by using their Ad-Hoc option.

The thing I like least about SentricHR is - employees do not have the option of filling out a timecard via a mobile phone unless employees punch in and out each day. It would be nice for SentricHR to design a program that allows employees to add how many hours they worked in a day - via a mobile device.

The implementation process was so well run and everyone at Sentric is extremely helpful. The critical support area is super responsive and great with following up to make sure problems or issues are addressed or fixed.

We implemented the time & attendance module and it was customized for all the crazy union rules and labor rates we have. It has saved me a ton of time as i can trust that Sentric is calculating pay correctly.

The reporting function could be a bit more user friendly and customizable, in both the payroll and time & attendance areas. I do have reporting for several plans that are non-calendar year that are tough to do.