All Stable Secretary Reviews
1-19 of 19 Reviews
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Sarah
Verified reviewer
Sports, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Thank you SS, you gave me back TIME!
SS is awesome. The program is easy to use, the customer service is top notch, and it truly gives me time back that I used to not have hand logging down all the vet records.
PROSThe ease of use and having one location for all health information in my barn.
CONSThe thing I like lease is that it is pricey for your average barn manager, farm owner, trainer.
Vendor Response
Hi Sarah, Thank you so much for your review and for your feedback. We are so happy that it is helping you to stay organized and to save time!! That's our goal, and we're so glad that we've achieved it for you! We try to keep prices as low as possible while not sacrificing on the maintenance, support, and development of new features for the product. We try to keep prices reasonable per horse, and have a variety of products and packages in the hopes that trainers can find one that fits their needs and budgets. We also do run specials, and have affiliated with USHJA and USEA to offer discounts to certified trainers within those organizations. We offer savings for nonprofits, law agencies, and educational institutions. If you have peers who are interested but find the cost prohibitive, please have them contact us to discuss. Thank you again! Have a great day! Kate
Replied December 2018
Salome
Verified reviewer
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Does everything
The people at Stable Secretary SO responsive! There hasn't been an issue I've raised that they ignored. A few suggestions have made it into fix requests... But mostly it's been so easy and when I don't know how to get the software to do what I want, I get a helpful suggestion that has worked every time.
PROSThis software is end to end. It has helped me track all services - rides, grooming, feeding, medicines, body work, and shows; it's allowed me to streamline our invoice process, it takes me about 30 minutes to do all my billing at month's end; I track all horses, clients, registration papers, membership numbers. I use the integrated merchant portal for payments and will begin using its integrated QuickBooks feature over the next month. I can run a report on any aspect of the business imaginable. For my final act, I'm hanging large tablet in our tack room to replace or white board... SS will become a digital whiteboard where we will all be able to log our daily activities in real time.
CONSThe look. I like a more color-coded interface. It's definitely not fun to look at. Although they're in the midst of planning an upgrade to their user interface, so I believe this will improve. There are a few fiddly things, again connected to user experience I would like to see improved. Ie navigation, not having to pop back to a main menu, not having to reselect a drop down for each occurrence. (I used to work in software quality assurance so I'm a pretty picky customer).
Vendor Response
Hi Salome, Thank you so much for the review! We appreciate the time you took to write about our software, and we also appreciate your kind words. We are so happy to hear that the software is saving you time and streamlining your record keeping. That was our goal! Also - you're right. We are about to start delving into improving our online "appearance' - sort of a Spring makeover! We don't aim to do anything drastic, but we want to make the interface nicer on the eye, and - most importantly - make it all more intuitive and easier to use. We've had to deal with these types of "growing pains" in the past. When we add multiple features, it's important for us to then go back to make sure everything is represented correctly in the navigation, etc. Thank you, as always, for being an active participant in our feedback process. We truly value what you have to say and try to incorporate it into our development queue as quickly as possible. Thank you!
Replied April 2019
Jim
Individual & Family Services, 2-10 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2019
Picture
I think it can be a great product but the price is too high. If the price was about half of regular price would be better.
PROSI really like that it has a picture for each horse.
CONSThe picture doesn’t enlarge when you click on it anymore. Need a summer and winter pictures on the front page.
Vendor Response
Hi Jim, Thank you very much for writing us a review! We do love feedback. UPDATE Aug 2019: we have added the ability to expand the horse photo. We will make it a priority to put back the ability to enlarge the horse photos. You can currently upload many pictures of the horse in the Uploads section online, and then access them (and enlarge) from the mobile app - in the Horse's Uploads tab. We do plan to implement the ability to have multiple horse profile pics at some point, that the user could easily scroll through to ID a horse, but I don't see that happening for another 6 months or so. Thank you again for reviewing our software! Kate support@stablesecretary.com PS. I wish we could give our sw away for free, but we are committed to continuing to develop it to be stronger and better for our users, and that costs money. We still put almost all of our revenue right back into our product to benefit our users!
Replied August 2019
Taylor
Ranching, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Stable Secretary Review
I love being able to access all the information I need at any given time. The app updates have been a HUGE plus.
CONSIt is a bit expensive, though mostly inline with similar products. I would LOVE to see a feature for tracking the repairs and maintenance on our farm vehicles (trucks, trailers, tractors). That would really round out the software to cover the whole business.
Reasons for switching to Stable Secretary
The excel method did not allow for the ease of creating reports and searching different information from different criteria. Equine Genie was not user friendly. The interface was lacking. However, the biggest reason for switching was being able to access our information from tablets and phones will in the barn or at shows.
Vendor Response
Hi Taylor, Thank you very much for taking the time to leave us a review. We appreciate your sharing your experience with others who are interested in our software! I'm so glad that you are enjoying the app updates. We are too, and there are more to come! We would love to round out the software to cover the whole business. Right now, we are working on a user interface upgrade and an accounting upgrade. We also plan to keep adding more functionality to the app regularly. We will definitely consider adding in a vehicle maintenance section. I wonder if, for now, you could add "horses" for Vehicles, tag them as Vehicles, and enter their maintenances as records? Then, you could run reports and get reminders without having to wait for us. If you want to discuss that workaround more, just email us at support@stablesecretary.com and we can help you set that up! Thank you again for the review and for your business! Kate
Replied July 2019
Ariel
Verified reviewer
Higher Education, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2018
Fantastic for an educational environment!
The staff was very helpful and easy to reach when we were working out our payment process (working for a state institution created a unique situation regarding invoicing). I was very happy with how they helped me.
PROSI manage the equine program for a state university and am responsible for over 60 horses and a revolving door of student employees. SS is a lifesaver for keeping track of everyone in the herd and making sure no one gets forgotten! The email reminders are a fantastic tool to help me keep track with my busy schedule, and the software works wonderfully for collaboration between myself and my employees. The interface is also very user friendly. I was able to learn the program very quickly when I took over the program.
CONSIt would be REALLY nice if you could create an event such as farrier or vaccination, and add from the list of horses. It's somewhat time consuming to have to adjust each horse individually if you need to adjust the recurring time period or anything. Also, it's not really a big con for me, but if there was anything else I could suggest I would say the user interface could perhaps be a little more visually appealing - modern applications and programs are just so advanced these days that this program appears somewhat basic and bland at first impression in comparison.
Vendor Response
Hi Ariel, Thank you so much for your review! We appreciate your taking the time to write about our product. One of our next tasks is to revamp the user interface online. We will certainly take into account your feedback. We are releasing a Beta version of our new mobile app which is WAY more modern. We hope you love it! Thank you again so much for your review. Please don't hesitate to contact us at support@stablesecretary.com with more feedback if you think of other suggestions! Kate
Replied December 2018
KC
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Best Barn managment software
This software has made my record keeping and book keeping life so much easier. Everything is done in a few simple clicks. It is very clear in its design and because of that the functionality is far above any other stable management software out there. Our rep is also very timely and thoughtful in her responses, and takes new ideas into her redesigns. I cannot say enough good things about this software!
PROSease of use, constant upgrades, simple interface, literally has everything that is needed to completely keep track of an active AA show stable
CONSthe old platform always showed archived horses as active
Vendor Response
Hi KC, Thank you so much for taking the time to review our software. We really appreciate it! We are so happy to hear that we are meeting the needs of your busy show stable! We do love feedback, so PLEASE let us know if you have any suggestions for our online software or mobile app. Your request last fall about medications was super helpful and I'm glad you pointed out that weakness, b/c the new way we handle meds is WAY better, so thank you!! We are dedicated to continuing to improve and expand both of them, and user feedback is our most helpful influencer. Look forward to more features soon!! Thank you! Kate
Replied March 2019
Linnea
Higher Education, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
All your records in one place
Have been thrilled with this software - has taken me from paper health records to paperless!
PROSNot only is Stable Secretary easy to keep all your health care records, it is easy to invoice, print reports, show entries, and basic information sheets.
CONSDoes not always have the options you might be looking for (for instance breeds, lamenesses, therapies, etc.) Would like to see an add your own option for all the drop down menus
Vendor Response
Hi Linnea, Thank you so much for the review! We appreciate it! And, it makes us very happy to hear that our software is helping you to stay organized with less hassle - woohoo! Most lists in Stable Secretary are customizable, but you're right - not all of them are... yet. At some point, we promise to make that happen. In the meantime, we can add breeds for you, so just email us at support@stablesecretary.com to tell us what additional breeds you need. And, you can control the list items for injuries (lameness is one of them) and therapies - just go to your Settings page, and click any of the health types under "Lists for Health Records". Thank you again for your review - we appreciate it! And please contact us anytime with suggestions - we love to hear from users! Have a great weekend! Kate kate@support@stablesecretary.com
Replied April 2019
Amanda
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Time and money saver
I have used table secretary for quite a few years now and it’s really saved me so much time and so much money! Before stable secretary I know there were countless services I was performing that I was forgetting to bill for
PROSI love that I can enter things in from my iPhone right when I do them
CONSI have a stable of horses and often times I will have 15 to 18 horses getting the same service on the same day and I wish it was easier to add group activities from my phone such as vaccinations, worming, ect
Vendor Response
Hi Amanda, Thank you so much for your review. We appreciate it! And - you're in luck! We are releasing a Beta Version of our new mobile app which will enable users to add a health or service record to a group of horses on their phone. Our goal is to continue to build up the mobile app so that users can do pretty much everything on the phone that they can currently do online... Thanks again so much for your feedback. Please don't hesitate to let us know if you have other suggestions that we can incorporate into future development. Thanks! Have a great day! Kate
Replied December 2018
Maureen
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Love Stable Secretary
Stable Secretary made it so easy to maintain billing transactions. My daughter and I ran the farm together. She was mostly in the barn interacting with the customers, dealing with medicines and farrier and such. She could enter details immediately which made billing a breeze! And as stated before, the customer service is top notch.
PROSThe ease of use is the best. Plus the fact that more than one person can enter details from their phone at any time. Also love the fact that it is updated periodically to make it even better. Customer Service is fantastic. And they love to get suggestions!
CONSNothing! It's a good. I've tried many different programs and this is the best.
Vendor Response
Hi Maureen, Thank you so much for the wonderful review. It makes us SO happy that you are so satisfied with our product. Thank you again! Please contact us anytime if you need anything!
Replied June 2019
Heather
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
Stable Secretary is continually improving
Record keeping and ability for staff to update and access.
PROSStable Secretary offers many features that are helpful in managing our facility.
CONSThere are still a few bugs. Additional features would be helpful.
Vendor Response
Hi Heather, Thank you very much for taking the time to write us a review. We really appreciate the feedback. Please could you let us know at support@stablesecretary.com if/when you run into issues or bugs - we really like to "exterminate" bugs asap!! Also, please please please let us know what additional features you would find useful - again, you can email those or call/text us. We really appreciate your leaving us a review, and we do look forward to hearing from you in the future if you ever run into a bug or think of something that you wish we were providing. Thank you!
Replied June 2019
Hannah
Education Management, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Stable Secretary
Having 45-70 horses on property can be confusing sometimes and I really appreciate having a system to help me stay on track with all of their schedules. The app they have in theory will be handy, but it is hard to navigate and look up individual records.
PROSStable Secretary can keep track of so many different aspects of managing a barn. It can track vaccinations, injections, feed, farrier work... The list goes on.
CONSUntil you get used to where all of the features are located, the layout of Stable Secretary can be confusing. In the beginning there is a lot of clicking around trying to find where all the features are.
Vendor Response
Hi Hannah, Thank you so much for taking the time to review Stable Secretary! We are working on updating our user interface to address your comments (which match those of other users) - to make the navigation and layout of the online software easier to follow. What happened is that we have added a lot of features and functionality over the years, so we needed to do a big update to make the UI reflect all these new options for users! Look forward to a new User Interface for the online software in early 2020! Also, do you use our mobile app? I think that might be quite useful while you're out and about in the barn, just in terms of checking horse info and records. As always, please let us know if you have feedback or questions - we love to hear from users. Thank you again for reviewing our software! Kate support@stablesecretary.com
Replied December 2019
Wendy
Farming, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Awesome
I love that my billing is accurate and up to date, I can easily enter items to each customers account as it happens so that i am not forgetting things a t the end of the month.
CONSnot much- it is easy and even my barn manager , who was very skeptical, loves the ease and accuracy of the website and app.
Vendor Response
Hi Wendy, Thank you so much for taking the time to review our software. We really appreciate it! We are so happy to hear that we are meeting your needs. We do love feedback, so PLEASE let us know if you or your barn manager has any suggestions for our online software or mobile app. We are dedicated to continuing to improve and expand both of them, and user feedback is our most helpful influencer. Thank you! Kate
Replied March 2019
Ellen
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Easy to use Equine Management Software
Stable Secretary is an easy to use software system to organize and run an equestrian business. The customer support is awesome.
PROSThe people listen and adjust the software to your needs
CONSThe learning curve can be a bit challenging until you go through a few cycles
Vendor Response
Hi Ellen, Thank you very much for taking the time to review our software. We really appreciate your feedback. We love hearing both positive and constructive comments from our users so that we can make the product better for everyone!! So, please keep letting us know what we can do better. Also, we are in the process of improving the user interface so that the navigation will be easier for new and existing users in the future. Thank you again for giving us a review.
Replied June 2019
Katie
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2018
Its a good program just needs a few bugs to be fixed.
Everything on this program is in alphabetical order, allows for you to personalize each person and horse.
CONSThere is no way for you to view people that you have archived, it is s though you have deleted them. Under the stable category, the reminders section is never up to date, it does not refresh once you have entered in what it says is past due.
Vendor Response
Hi Katie, Thank you very much for your review! You can view Archived People from the People page. There is a link to "view archived people" right next to the Add New Contact button, similar to the main Horses page. Please let us know what reminders are not refreshing - they should update if you check them off as "done", or if you add a new record in that same health category, indicating that you accomplished the task of the reminder. Please feel free to email us directly at support@stablesecretary.com or call us at 617.564.1241 with other questions or feedback. Thanks again for taking the time to review! Kate Stable Secretary
Replied June 2018
Vinton
Luxury Goods & Jewelry, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Keeps me going
Stable secretary help me stay much more organized and able to information as I need.
CONSData entry could be more flexible from the desktop and the app is much improved but still has a bit to go.
Vendor Response
Hi Vinton, Thank you so much for taking the time to write a review and share your thoughts on Stable Secretary. We appreciate it. We are making some changes to the user interface for the online software, and we are committed to adding functionality to the mobile app now that the new version is out. Soon, the mobile app will have more features for the "People" in your stable, and then we will be adding a Reporting tool, and more. Please don't hesitate to contact us at support@stablesecretary.com with any specific feedback or requests. Your opinion is valued and we use it to shape our development cycle. Thank you again for writing a review.
Replied June 2019
Allie
Professional Training & Coaching, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Allie Panetta
It’s been a great experience. My horses are organized. I keep track of everyone’s bills, coffins, shots, farriers. It even helps my vet and farrier with they’re billing.
PROSIt’s very easy to use and keeps me organized.
CONSNothing!! I love it!! I have all my records available at the click of a button.
Vendor Response
Hi Allie, Thank you so much for your review. We really appreciate it. And we are SO ecstatic to hear that Stable Secretary is helping you stay organized. That is our goal, and we are working hard to keep improving the product to make it this great an experience for everyone. Thank you!! Kate
Replied December 2018
Josselyn
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
SS Review
Excellent, my cons shouldn't even be mentioned for what we do get for the low price
PROSThe Customer Support is excellent. I have asked numerous questions and the rep gets back to me very quickly.
CONSI would like more flexibility in customizing reports and fields
Vendor Response
Hi Josselyn, Thank you so much for taking the time to write us a review. We really appreciate it! We will soon be starting work on adding a Reporting tool to the mobile app which will be quite flexible. In the meantime, please do let us know at support@stablesecretary.com if there are any fields we could add to our current online Reports to make it easier for you to get the information you need. We think Reports are one of the most valuable tools of tracking all the data, so we would value your suggestions! Thank you again! Kate
Replied July 2019
Johanna
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best bang for your buck
The app version- makes billing at shows so much easier!
CONSNothing. I recommend it to everyone!!!!!
Vendor Response
Hi Johanna, Thank you so much for your review. We really appreciate the time you spent sharing your Stable Secretary experience with others who are considering barn management software. We are also SO happy to hear that we are helping you with billing, and that you are a happy customer. Thank you for great feedback! Please let us know if you have any other comments, questions, or suggestions at support@stablesecretary.com. Thank you! Kate
Replied July 2019
Tina
Professional Training & Coaching, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2018
Easy as riding a horse.
I can have all of my horse owners and horses information in the palm of my hand. Being able to also download the app on more than one phone helps every one in the barn stay up to date and informed.
PROSStable Secretary is so easy to use that I can do it on horseback. When at the vet I have all the information I need right in my hand.
CONSIt takes a little bit to figure out how often to set up next due dates on joint injections.
Vendor Response
Hi Tina, Thank you so much for reviewing our software! We appreciate your taking the time to share your feedback with other potential users. Also, we are planning to redo the user interface online in order to make it easier to find what you need. Thanks again! Kate
Replied December 2018