Overall, the software does what it was designed to do and it a valuable add-on for any freelance web developer that is seeking to offer value addedd products and services to their already established line-up.

Once setup is completed the software really helps to keep everything from the sale of a domain name to webhosting of new clients all in-order nice and neat.

Personally, I didn't like the WHMCS branding in the footers of the software. So, I paid to remove them - its an extra cost to do so. Setup can be somewhat tricky.

I realize my Cons is a lot longer than my Pros section, don't let me mislead you, we still use it here and I would cautiously recommend WHMCS as long as prospective users understand what they're getting into. All in all it works, it is so widely used that many customers are familiar enough with it that it smooths over the quirks, and it is very *very* flexible and extendable.

Most of the features really do just work, at least if you have an understanding of what WHMCS will and will not do for you. It's flexible, extendable, and for the most part is reasonably well documented. It is great that you can resell tons of different servers all from one WHMCS platform, although they definitely do have their favourites.

The support team has been a mixed bag at best. Not every interaction has been negative, but not a lot have been great experiences. One simple example from a little while ago that exemplifies the problem: a WHMCS update broke catastrophically. It turned out to be a minor bugfix (and required security hotfix) used a new PHP function that was not supported on all versions of PHP their website claimed they support. I contacted WHMCS and their only remedy was to upgrade PHP. I know supporting older versions of products is a pain, and they had already announced the next major version would not run on my version of PHP, but this bugfix was specifically still supposed to be supported. There was not even any opportunity to revert to a working version as the upgrade made non-reversible changes to the database schema (restoring a database backup was possible, but this would undo any customer-initiated changes in the days it took to understand what was happening, so this was not viable). Prior to the acquisition (many years ago) their support team was excellent but it has been a hit-or-miss experience of late. End-users (my customers) tend to find the overall experience with the default theme difficult to navigate. Now in fairness I do tend to attract less technical users who need a bit more hand-holding in general, but even simple concepts like paying an invoice are hit and miss whether users figure it out. One example, paying multiple invoices at once generates an extra invoice that

Very bad customer support.

Easy to use software but same time very bad customer support team.

[SENSITIVE CONTENT HIDDEN] and related other tickets - 13 days wasted of client - Very bad customer support, staff there is not helpful to customer - They are working for formalities to make ticket answered - 2 months their management still did not got time to reply on escalated cases. - Charging already 3x to what they used to for 10 years for this 10x worst service support Don't dare to kill customer's voice if you did I will make sure it cost your company sufficient enough to ensure your management don't do any wrongful business practices to kill user voice just because they posted a real bad review for the bad service experience provided by your support team and wasted his 13 days time over WHMCS bug/errors. I finally reported already to your team that it was a bug in your own WHMCS app that it was having collision with ticket number and thus ticket were not imported. Your team never helped and 13 days wasted by me over this concern. You shall compensate for the time wasted of the client. Very bad customer service. They don't value customer association for more than 10 years. Now don't have excuse of holidays they just started your management put my case on hold for more over 2 months. So don't say its holidays it just started the holidays earlier it was not. with regards, Anand

Longtime owned license owner. I’ve been supportive of the platform and have seen steady, albeit slow development. I’d say about 50% of the new features that are added are what the customers want, the other 50% are features that help WHMCS make money off of the people that use their software. I was fine with MarketConnect because it was an opt-in feature. Hearing the news about the price hikes today (over 1000%) has been the tipping point. We will be moving to another platform that has the same features and costs much less. This company lost its way after it was bought. I would not recommend WHMCS to anyone at this point.

The software works and does what is advertised.

Recent price hikes make it no longer economical to use the software.

My experience with WHMCS has been largely positive. Once it's setup and running it works very well. The software is under active development and the help files, documentation and forum are very helpful. The support staff are very helpful and the forum usually has the answer to any questions.

The software does virtually everything you need it to do, and with the addition of "addon" modules, WHMCS is very customisable.

It is very complicated, with a steep learning curve.

The recurring billing feature & integration with hosting platforms is fantastic.

Features do not progress very fast. HTML email for support tickets is still not available after many many years, user/contact system is convoluted, not able to have product/category for invoice line items, reporting system is silly (counts tax as revenue), to mass pay an invoice system creates an extra invoice to pay off other invoices - which confuses things (including exports to work with the data)

overall it does what it says it will and with out really to many headaches

i do like that with a few click you can have an online shop accepting any form of currency known to man within a few minutes

Well there are a few things i dislike the the license issue i think are a little crazy. sure they have different packages but even if you buy a life time lic you will need to pay them 80 to 100 a year for updates that may or may not come out in the current year. and there are no opt out option for other lil things

I love the system and we plan to move our other servers over to it.

The flexibility of the software allows us to move our clients into the system easily and also works with the plans we have for the future without the new to change software.

There are lots of menus to get your head around when setting up, but its part of its flexibility

In general, I consider it a functional solution, it does what it promises to do and in a simple way.

WHMCS is great for server automation and billing. It is very practical and can be integrated with other platforms, which I think is excellent.

One of my least favorite things is the price, it's a bit expensive if you take into account that I have more than 4 VPS and integrating them all is quite expensive.

Easy to create invoice and send to clients

It's also used to create web series for hosting.

Payment, invoicing and billing and the integration system that it provides

all the services that it provides are the best for my business

good but needs better admin support, and needs to be reachable by instant message, not only email forms.

The product is great all around, the main issue is that certain features are missing, reports are limited, upgrading is not so simple it could mean a migration and reintegration if the core OS has to be upgraded along with it.

Important feaures are non-existent, like Invoice merging, invoice moves and transfers, and there needs to be more useful reporting where fields can be added or subtracted. the support team is NOT meticulous and does a bare minimum sloppy job, if you are a total novice do not rely on them, they failed to check the date and time, cron of the server, and didnt even bother to ensure the directories are correct. very lazy and sloppy.

I've used WHMCS for many years and it's been my go to solution for web hosting management. It's user interface is clean, client management is easy and it's integration with cPanel is flawless (its saved me countless hours). WHMCS is easy to setup and its licensing model is simple and affordable. A wide range of payment methods are also available and the software can be used for development licensing too which is pretty cool!

It's difficult to find a negative when considering WHMCS. Years of development by a dedicated team and community has results in significant improvements. My only suggestion would be to improve its development licensing system. While it works, there are improvements to be made. However it is worth pointing out that this isn't the standard purpose of the software.

We use it for a CRM software with the focus being Client list, Billing, Support.

WHMCS provides all the basic functionality that a typical CRM software should. It works very well as a generalist software.

The software is a very generalist software, I would like to see it be a little more advanced. Each module is rather basic and it would be nice to see a little more detail and focus be put into them.

I use to believe WHMCS was the Bees Knees until I figured out how limited the software actually is & how support for the platform has completely dissolved.

I could write a whole essay on how horrible WHMCS is, unless you're just needing a basic billing/support ticketing system. (Read my Review on SuiteDash) - The support is next to criminal in that you submit a support ticket, then you don't hear back for several days. In addition to that, if you're looking to do almost anything else other than invoicing & support tickets, do yourself a favor & forget it. WHMCS is one of the most limited platforms on the market unless you want to hire a PHP/HTML/CSS professional to make the look & functionality of your WHMCS installation not look like it crawled out of the computer from the Twilight Zone Episode "From Agnis With Love" - STAY AWAY - unless you think you'll be the next big hosting company, then go for it!

I have used this for 15+ years, and do all my billing through it. No plans to switch!

Handles billing, reminders, suspending clients who are late if we opt for that, renewing domains automatically, easy tie in to payment processor. Automatic updates now available.

I would like to be able to use a single function (out of many they provide) in some situations and hide the rest, but doing do does not seem straightforward.

It is a real challenge to deal with WHMCS on everything. It is also hard to trust such a morally bankrupt company.

It does integrate well with cPanel and domain registries.

There are so many issues with WHMCS, including support. Also there are now additional sneaky fees that were not agreed to. We purchased a lifetime license and then WHMCS discontinued the license, increased prices 800% and offered no refund. It is very poorly maintained software, full of bugs and the support team is well below par.

We currently have a valid license of WHMCS. The all in one solution for a web hosting business, very easy to use after a few plays with the configuration. It's the best yet WHMCS has terrible support.

We use WHMCS to provide hosting to our customers and saves us more time since it has a product provisioning, account managements and collections

Ticketing system makes everything in one place when it comes to customer service, this saves on business budget from purchasing other tools, you can integrate with PayPal provided you use https connection and still it has instant provisioning so when clients make orders and confirm payments, their services get provisioned instantly automatically

You need to have basic skills in coding especially knowing php programming language if you need to have a good-looking store template which might be costly to hire developers

WHMCS provides you quick integration with different payment processors and best solution for invoicing. You can customize this solution as per your needs. It provides you domain and IP block option to fight fraud. It also have built-in ticketing system.

Ticketing system needs too much improvements. When you login as Administrator then it works very slow.

In the last year, support dost't exists. We need to pay to external companies to help and fix WHMCS bugs.

Many functions that can help to manage hosting.

Software is very buggy. There is a lot os security issue, GDPR violation. If you are submitting a bug in WHMCS to help then, support always said that this is not a bug and "Please, submit a feature request".

The interface is outdated and needs to be more modern

Most of the functions are available however its very limited unless you install additional API's or plugins which are very expensive

I tried to integrate Freshdesk and WHMCS but the add on is pricey and limited to the amount of data that can be viewed in Freshdesk belonging in WHMCS

Automatic service provisioning is the best about the tool since after integrating everything right, every module provisions automatically after a condition before met, for example when clients make successful purchases it registers automatically the domain and hosting account hence saving more time

It is extremely expensive and does not work with certain php versions on servers like it does not support fully PHP version 8.0 and yet some website functionalities may require it, getting support is paid for

Can connect with many provider like cPanel, Plesk and many other.

No respect for the clients. Decided to stop supporting lifetime licence without any notice. Price increase of more than 1000 %.