Overall, the software does what it was designed to do and it a valuable add-on for any freelance web developer that is seeking to offer value addedd products and services to their already established line-up.

Once setup is completed the software really helps to keep everything from the sale of a domain name to webhosting of new clients all in-order nice and neat.

Personally, I didn't like the WHMCS branding in the footers of the software. So, I paid to remove them - its an extra cost to do so. Setup can be somewhat tricky.

I realize my Cons is a lot longer than my Pros section, don't let me mislead you, we still use it here and I would cautiously recommend WHMCS as long as prospective users understand what they're getting into. All in all it works, it is so widely used that many customers are familiar enough with it that it smooths over the quirks, and it is very *very* flexible and extendable.

Most of the features really do just work, at least if you have an understanding of what WHMCS will and will not do for you. It's flexible, extendable, and for the most part is reasonably well documented. It is great that you can resell tons of different servers all from one WHMCS platform, although they definitely do have their favourites.

The support team has been a mixed bag at best. Not every interaction has been negative, but not a lot have been great experiences. One simple example from a little while ago that exemplifies the problem: a WHMCS update broke catastrophically. It turned out to be a minor bugfix (and required security hotfix) used a new PHP function that was not supported on all versions of PHP their website claimed they support. I contacted WHMCS and their only remedy was to upgrade PHP. I know supporting older versions of products is a pain, and they had already announced the next major version would not run on my version of PHP, but this bugfix was specifically still supposed to be supported. There was not even any opportunity to revert to a working version as the upgrade made non-reversible changes to the database schema (restoring a database backup was possible, but this would undo any customer-initiated changes in the days it took to understand what was happening, so this was not viable). Prior to the acquisition (many years ago) their support team was excellent but it has been a hit-or-miss experience of late. End-users (my customers) tend to find the overall experience with the default theme difficult to navigate. Now in fairness I do tend to attract less technical users who need a bit more hand-holding in general, but even simple concepts like paying an invoice are hit and miss whether users figure it out. One example, paying multiple invoices at once generates an extra invoice that

Very bad customer support.

Easy to use software but same time very bad customer support team.

[SENSITIVE CONTENT HIDDEN] and related other tickets - 13 days wasted of client - Very bad customer support, staff there is not helpful to customer - They are working for formalities to make ticket answered - 2 months their management still did not got time to reply on escalated cases. - Charging already 3x to what they used to for 10 years for this 10x worst service support Don't dare to kill customer's voice if you did I will make sure it cost your company sufficient enough to ensure your management don't do any wrongful business practices to kill user voice just because they posted a real bad review for the bad service experience provided by your support team and wasted his 13 days time over WHMCS bug/errors. I finally reported already to your team that it was a bug in your own WHMCS app that it was having collision with ticket number and thus ticket were not imported. Your team never helped and 13 days wasted by me over this concern. You shall compensate for the time wasted of the client. Very bad customer service. They don't value customer association for more than 10 years. Now don't have excuse of holidays they just started your management put my case on hold for more over 2 months. So don't say its holidays it just started the holidays earlier it was not. with regards, Anand

Longtime owned license owner. I’ve been supportive of the platform and have seen steady, albeit slow development. I’d say about 50% of the new features that are added are what the customers want, the other 50% are features that help WHMCS make money off of the people that use their software. I was fine with MarketConnect because it was an opt-in feature. Hearing the news about the price hikes today (over 1000%) has been the tipping point. We will be moving to another platform that has the same features and costs much less. This company lost its way after it was bought. I would not recommend WHMCS to anyone at this point.

The software works and does what is advertised.

Recent price hikes make it no longer economical to use the software.