Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely.

Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.

I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.

We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us.

Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves

The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.

Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !!

Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management

No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

been great.

I like the ease of use and integration with Books and Paypal

I don't like that you can not export the client information including their cc numbers if you want to.

We needed to have one recurring invoice for partners that have multiple clients and subscriptions. And ZohoSubs was a great solution.

Integrations with Payments is very seamless. Setting up WebForms to create subscriptions is fairly easy.

Integration with ZohoCRM is not as seamless as hoped.

The customer service is awesome! Someone is always available to speak over the phone right away !

I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one.

Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this issue for us. We are planning to buy more products of ZOHO.

Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.

I have been using this software for more a year now and did not find any issues with this.

ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much faster than we previously were doing. it's like invoicing and bill collection all in one.

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

It's been great!

Was much better than Chargify or Recurly, as there was no % taken from the subcription.

The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form

Great it has made managing complex subscriptions systems much easier and hassle free.

I have found it easy to setup and use and the interface is well laid out and intuitive.

Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal

Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts.

It is user friendly and could take care of the invoicing needs in my organization.

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

It's very easy to keep track of subscriptions without the fear of missing to bill

It's simple and easy to use. It's very user friendly and designed for easy understanding

Certain mandatory features are not available

I spent several weeks looking for the right subscription management platform for FilterSnap. There were e-commerce platforms for selling physical products, and subscription platforms for selling virtual subscriptions (gym membership, software license, etc), but nothing that seemed to be able to to sell a subscription to a physical product. Then I found ZOHO Subscriptions. While it was not a perfect fit right out of the box, I was able to use their APIs to build exactly what I needed. Now I am able to concentrate on building my business rather then worrying about by billing platform.

1. Robust and fully-featured API 2. Support team is responsive, and goes the extra mile to help you 3. Pricing model is great for the startup and beyond

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process. 2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

Good

Our customer base is organized in one place in a very coherent manner.

In my opinion, the reporting given could be better.

Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly invoices. We send payment reminders 5 days before the end of the month. The invoicing app only allowed me to set a date we want reminders sent. So if the month had 30 days (or less), the reminder was one day off. Subscriptions sends reminders 5 days before the end of the month no matter how many days are in a month. This is just one of the many great things about Zoho Subscriptions.

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

There is not enough options or flexibility for hosted pages.

Easy to set up Easy to operate Support reacts very quickly on all channels Extremely flexible for all business areas Benefit from this in connection with ZOHO CRM But don't use the API yet

At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.