--- title: "Zoho Billing Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho Billing. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Billing is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/zoho-subscriptions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Subscription Management Software](https://www.softwareadvice.com/accounting/subscription-management-comparison/) / [Zoho Billing](https://www.softwareadvice.com/accounting/zoho-subscriptions-profile/) / Zoho Billing Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/zoho-subscriptions-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/zoho-subscriptions-profile/alternatives/) # Zoho Billing User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 107 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 60 reviews (56%) - 4 stars: 43 reviews (40%) - 3 stars: 2 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Great value for money,great invoice,subscription management is seamless,great api and access management integration,very secured in terms of security and billing is fair enough - I really like the Recurring payments and connection to the Zoho ecosystem, and links well with other tools such as Zoho books. - I really appreciate the integration with Zoho Books so I can have automated entry of my customer subscriptions directly into my accounting software and duplication or manual entries. ### Most mentioned cons - Subscription management not as flexible for short term usage it favours longer tenures of use and trial not as robust - There was another error I received when refunding someone through Zoho Billing saying it failed but when I logged into square it had been pushed through and just didn't show in the Zoho Portal. - Limited Integrations: Although Zoho Billing integrates with various applications, there are some tools and software that it does not support, which can be a limitation for certain businesses. ## Zoho Billing customer reviews Showing reviews 1-25 of 107 (page 1). ### Great for automating payments from clients - Overall rating: 5/5 - Reviewer: Matthew V. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services. The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver. It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again. When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool. #### Cons The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well. Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal. #### Reasons for switching to Zoho Billing When switching CRM systems we looked at reducing overhead costs for recurring subscriptions. #### Vendor response Hi Matthew, Good to hear from you! Thank you so much for such a detailed review on both Zoho Invoice and Subscriptions. It means so much to us. Regarding the benefits of the client portal and payment retry settings, we couldn't agree more! Glad to know we are a part of your subscription business journey. Cheers, Harikrishna Replied November 2019 --- ### Robust Billing System But Professional Setup Needed - Overall rating: 5/5 - Reviewer: Kurien A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are happy with it. It helps us manage our billing efficiently. Would recommend there is an AI feature to catch manual billing of things missed or some type or reminder of yearly or quarterly billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very robust billing system with lots of options and integration for billing. #### Cons Little complicated to setup first and would need professional guidance to get it to work exactly as desired. #### Reasons for choosing Zoho Billing Integrated System and costs. CRM system being included is a big plus. #### Reasons for switching to Zoho Billing Better integrated system with CRM. Lots of possibility to expand in the future --- ### Makes my monthly billing easy - Overall rating: 4/5 - Reviewer: Pamela C. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly invoices. We send payment reminders 5 days before the end of the month. The invoicing app only allowed me to set a date we want reminders sent. So if the month had 30 days (or less), the reminder was one day off. Subscriptions sends reminders 5 days before the end of the month no matter how many days are in a month. This is just one of the many great things about Zoho Subscriptions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services. #### Cons There is not enough options or flexibility for hosted pages. --- ### Gets the job done. Great customer and subscription admin panel. - Overall rating: 5/5 - Reviewer: Lucas P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Pricing structure API integrations Webhook announcements Clean and intuitive admin panel Robust reporting Subscriber export Subscription pricing flexibility with coupons and addons #### Cons The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields. #### Reasons for choosing Zoho Billing Best balance between pricing structure and non-technical deployment #### Vendor response Hi Lucas, Thanks for taking the time to review Zoho Subscriptions! We are happy to know your feedback on the Sandbox environment, the API and webhook capabilities and the flexibility aspect of the app. We believe your subscription billing is streamlined as per your needs. If you have any questions, feel free to reach out to us anytime. Happy to have you with us Lucas. Cheers, Harikrishna Replied May 2020 --- ### Subscription management product - Overall rating: 4/5 - Reviewer: Azizah A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The product's subscription payment tools, including their methods and coding customization preferences, were highlights for me. We were given a lot of latitudes, and it worked out wonderfully. It was also crude and straightforward to make differences to existing plans and materialize new ones. #### Cons We are still not happy with the duration it takes for ACH transfers to be completed. We are constantly updated on our budget status. However, outstanding invoices will remain reflected as such. So it is hard to tell which bills are overdue. #### Reasons for switching to Zoho Billing Zoho Subscriptions has all the features that we needs. --- ### A decent solution to subscription management - Overall rating: 4/5 - Reviewer: Alexander S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users and current subscriptions. However it does not seem like a sufficient long-term solution, and you might find a better experience elsewhere. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it. #### Cons It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal. #### Reasons for choosing Zoho Billing Easier setup compared to Stripe, but far more limiting. --- ### A great cloud based tool to management your company's finance - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros cloud based, which is very convenient and secure. helps with streamline cash flow, payment and record keeping #### Cons but more complex than QuickBooks and the learning curve is slightly steeper. having bit issue with processing large amount of data especially for database management --- ### Zoho billing - Overall rating: 5/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how easy and affordable this software is. It is very convenient and would highly recommend it to others. #### Cons I don’t have any dislikes on this software. I absolutely love zoho billing and have been using it for a short amount of time. --- ### Recommended to All my SAAS Friends - Overall rating: 5/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details. #### Cons We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm. --- ### Everything you need to bill consistently - Overall rating: 5/5 - Reviewer: Ismael David S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered This is a great tool for payment processing specially when integrated with other Zoho relevant tools #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Zoho Subscriptions takes care of every step of the payment process. After its setup, the process is smooth and simple for every new customer yhat signs up #### Cons The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer --- ### Reliable Billing Solution with Room for Improvement - Overall rating: 5/5 - Reviewer: Moiz H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficient and user-friendly, but needs more customization options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy invoicing, automation, and seamless integration. #### Cons Limited customization and occasional bugs. --- ### Zoho billing review - Overall rating: 5/5 - Reviewer: Ashkan K. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zoho Billing offers an intuitive interface that simplifies subscription and invoice management. #### Cons Zoho Billing's learning curve can be steep for new users, especially when setting up complex workflows. Additionally, some customization options for invoices and reports are limited. --- ### Great for my Renewals !! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management #### Cons No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account --- ### Best Subscription Software for All-Sized Businesses - Overall rating: 5/5 - Reviewer: William F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily. #### Cons Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there. --- ### Invoicing clients - Overall rating: 5/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good clean and simple to use and draw up and send invoices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy of use and simple platform mavigation #### Cons searching for clients accounts for invoices - have to go to invoices then to search for client --- ### All-in-One Subscription software - Overall rating: 5/5 - Reviewer: bhishm s. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly. This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hosting pages features, multiple products, and multiple plans, ease of use, clean interface. Subscription management is also very easy. #### Cons It should have post payment, landing page feature. --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal) #### Cons I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber) --- ### Review of ZOHO Subscriptions - Overall rating: 4/5 - Reviewer: JOSEPH H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much faster than we previously were doing. it's like invoicing and bill collection all in one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly. #### Cons We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding. --- ### Zoho Subscriptions is great - Overall rating: 5/5 - Reviewer: Sergio S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very simple to use. I've used other subscription softwares and Zoho beats them hands down. #### Cons I would like to see Zoho create more options for reporting. --- ### Highly Recommend! - Overall rating: 5/5 - Reviewer: August T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is easy to setup and has a great deal of customization options to suite any business. #### Cons I have had no bad experiences, so I can offer no cons to the Zoho products we use. --- ### Great solution if you're already a user of Zoho products and you need to handle subscriptions - Overall rating: 5/5 - Reviewer: Kirill C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's not absolutely intuitive, but it works as a part of Zoho ecosystem, so if you're already familiar with apps like ZohoBooks - then it won't take a lot of time for you to get familiar with Subscriptions. And yes, as most of the Zoho products - it's very flexible #### Cons UI of the checkout pages and emails. It would be good to have more templates available --- ### Easily manage subscriptions - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeps track of all subscription start and stop dates, and provides easy metrics. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice. #### Cons Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking. --- ### Great program! - Overall rating: 5/5 - Reviewer: Petru G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Subscription is very user friendly, easy to use and very intuitive #### Cons There is nothing I can think of that I did not like --- ### About Zoho - Overall rating: 4/5 - Reviewer: Vidhya S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered It's very easy to keep track of subscriptions without the fear of missing to bill #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's simple and easy to use. It's very user friendly and designed for easy understanding #### Cons Certain mandatory features are not available --- ### Zoho Subscriptions Review - Overall rating: 4/5 - Reviewer: Jack M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Our customer base is organized in one place in a very coherent manner. #### Cons In my opinion, the reporting given could be better. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/zoho-subscriptions-profile/reviews/?page=2) --- Zoho Billing Reviews, Pros and Cons - 2026 Software Advice