We moved from paper applications by mail to entirely online applications with Embark, so it has revolutionized our admissions process. As noted above, I've found the Embark team to be timely, helpful, and entirely pleasant to work with.

(1) The Embark team. From sales to implementation, from implementation to support... It was easy to connect with actual people. And they were always timely and helpful with questions and issues.(2) The pricing structure is generous and fair, giving small organizations access to the full suite of pro tools.(3) I love the ability not only to work with the online forms, but also to generate PDFs.(4) The ability to add multiple reviewers and customize review panels was crucial.

Just a couple of small things... (1) We had a few applicants begin an application with an incorrect email address. It would be better, I think, to have some sort of verification process in place on the applicant side. (2) Our admin team would appreciate the ability to receive notifications RE new applications, submitted applications, etc.

The best thing about Embark has been the incredible customer service. [SENSITIVE CONTENT HIDDEN]and her team are incredibly responsive and helpful. They are always willing to help us make changes to our application and do so very quickly!

Switching to Embark from a google forms based application has definitely made the application process easier for us. With Recent updates its easier to make changes to our user facing application. I like being able to easily share selected applications with different reviewers.

While it used to be challenging to make changes to the application with out the help of the embark team, the recent update has given us more control and allowed us to make most changes ourselves. So there are currently no "cons" for us.

[sensitive content hidden] has been great to work with. He responds to emails so quickly so I can tell we aren't just a small company that gets thrown to the wayside. He is clearly there to help make our experience great.

I loved that it is very affordable. Most platforms are designed with universities and large schools in mind. However, Embark targets those schools plus has smaller levels that fit the budget of schools with less than 100 students.

Don't really have any issues yet. They have been more than helpful.

Once an application is set up, it's super easy to use the software. We are able to save a ton of paper not printing applications as we can review online from computers and tablets, etc. It's also made the rate of completed applications increase as recommenders are invited to submit recs online (it's lessened the number of recs emailed to our office)

It's a little clunky moving back and forth between the test site and the live site - which makes for some confusion. Also, adding reviewers can be cumbersome but the support team is always there to help.

It is user friendly and easy to use. The features are just what we need for the admissions process (we really appreciate the recently-added "duplicate" view). We also appreciate how quickly we receive assistance, when needed.

The difference between filters and rules is a bit hard to grasp, but we make it work.