We moved from paper applications by mail to entirely online applications with Embark, so it has revolutionized our admissions process. As noted above, I've found the Embark team to be timely, helpful, and entirely pleasant to work with.

(1) The Embark team. From sales to implementation, from implementation to support... It was easy to connect with actual people. And they were always timely and helpful with questions and issues.(2) The pricing structure is generous and fair, giving small organizations access to the full suite of pro tools.(3) I love the ability not only to work with the online forms, but also to generate PDFs.(4) The ability to add multiple reviewers and customize review panels was crucial.

Just a couple of small things... (1) We had a few applicants begin an application with an incorrect email address. It would be better, I think, to have some sort of verification process in place on the applicant side. (2) Our admin team would appreciate the ability to receive notifications RE new applications, submitted applications, etc.

The best thing about Embark has been the incredible customer service. [SENSITIVE CONTENT HIDDEN]and her team are incredibly responsive and helpful. They are always willing to help us make changes to our application and do so very quickly!

Switching to Embark from a google forms based application has definitely made the application process easier for us. With Recent updates its easier to make changes to our user facing application. I like being able to easily share selected applications with different reviewers.

While it used to be challenging to make changes to the application with out the help of the embark team, the recent update has given us more control and allowed us to make most changes ourselves. So there are currently no "cons" for us.

[sensitive content hidden] has been great to work with. He responds to emails so quickly so I can tell we aren't just a small company that gets thrown to the wayside. He is clearly there to help make our experience great.

I loved that it is very affordable. Most platforms are designed with universities and large schools in mind. However, Embark targets those schools plus has smaller levels that fit the budget of schools with less than 100 students.

Don't really have any issues yet. They have been more than helpful.

Once an application is set up, it's super easy to use the software. We are able to save a ton of paper not printing applications as we can review online from computers and tablets, etc. It's also made the rate of completed applications increase as recommenders are invited to submit recs online (it's lessened the number of recs emailed to our office)

It's a little clunky moving back and forth between the test site and the live site - which makes for some confusion. Also, adding reviewers can be cumbersome but the support team is always there to help.

It is user friendly and easy to use. The features are just what we need for the admissions process (we really appreciate the recently-added "duplicate" view). We also appreciate how quickly we receive assistance, when needed.

The difference between filters and rules is a bit hard to grasp, but we make it work.

Years later, Embark is remains our most valuable tool in terms of running our fellowship program. We receive thousands of applications, and Embark helps us manage them easily and seamlessly without the need to add additional staff. The support team is truly fantastic.

Embark truly is fantastic, and I can't identify a single con about Embark. Any issues we've had with implementation has been quickly fixed by their engineering team.

The ease of use for both admin and users.

The search function is a bit frustrating at times

Removed our need of paper applications, DVDs,etc.. All hardware eliminated and now faculty, admin and such linked together better on software.

Ease of use from one platform to another as transitioning information from Embark to Excel, word doc... etc.

Hard to change order of fields when you have set up a form

The on boarding and implementation was great. Once the system was configured we were able to start using it immediately. It was a seamless transition from previous software to Embark.

I do not have much negatives to say about the software, if there has been a concern the team has been responsive and quickly resolves it.

This platform is great!. It's incredibly easy to learn and navigate, meeting all of our needs. It enabled us to have much faster access to real time application data. The customer service is outstanding - [sensitive content hidden] are so friendly, accommodating, and responsive, and worked long hours to ensure we were ready for our launch. We appreciate their support!

Our team would like to see how we can build in more connections between the different “views” and “grids” (ex: being able to see which applicant was nominated by which person in the “applications grid”).

CSSSA's goal was to better manage student applications with the intent of making access easier for student applicants. Embark has enabled CSSSA to monitor and manage student applications effectively and efficiently. The help desk continues to be invaluable to both CSSSA and the applicants. The help desk responds in real time to applicants' technical issues and to any and all questions we have regarding filters, queries, reviewers and anything else that develops. The Embark help desk team is dedicated and passionate about their mission and work tirelessly to assist CSSSA and its applicants.

The software is easily accessible and intuitive for staff and our applicant students. We are able to make changes to the application and requirements directly and without the assistance of Embark. The upload process is intuitive and simple. The software allows me to easily group applications and assign reviewers. The analytics available are clearly presented and extremely helpful.

The ability to view uploaded portfolio materials takes more time than we would like. We are working with Embark to improve this process.

I love working with Embark. They are able to assist any time I have questions . . . and 99% of the time, when I have an idea to add to our dashboard, they're able to make it happen!

I love that Embark was able to create exactly what we'd been looking for for years! I also love their customer service, which is amazing!

I can't think of anything I don't like about Embark.

We receive many applications from students around the world which were recruited by a large team of recruiters. This application allows us to process these applications in a short timeframe, allows us to archive the results and to keep everyone involved, informed of the progress of each application.

Our users enjoy the flexibility and dependability of Embark. One of our users has tailored the application considerably to provide even greater convenience and time-saving use for himself our other users.

So far, we have had no comments regarding any inconvenience or lack of flexibility in using the application.

We did not use Embark through the pandemic. I was pleasantly surprised at all of the improvements that made the admin side more user friendly.

There is nothing that I can think of now.

We were able to have all of our volunteer and student information, logistics, and paperwork in one easy place where staff all over the world could safely access and download what they need.

I loved the ease of use from a volunteer/student standpoint as well as from the behind the scenes standpoint. Uploading and downloading information is easy and the logic that can be applied behind the scenes (if this is clicked, than that happens) seems to be endless!

More CRM functionality would be a great addition, and Embark is really good about checking in to see what updates should be made and making them happen! They are ever evolving - in a good way!

Embark is a great product at a great price. It has an outstanding customer service. We have received answers to our questions and support in minutes after we send an email.

Development time was optimal - we got our end product fast.Embark offers superb customer service.User-friendly - for management and end-users. Easy to manage and make changes to the product once it is in use.

The system doesn't have email reminders for a particular group of users (no main users), and I learned they are already working on that.

Embark will listen to our requests for changes and respond promptly.

We are pleased with the product and the Embark management.

We could not imagine going back to our old way of applying to our programs - our experience with Embark has been great!

I am grateful for your employees and support personnel who have helped myself and our team learn the ins and outs of the software, and troubleshoot issues that come up. Most of the time, it's user error, and your patience and quick responses have been very appreciated. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] in particular, have been very attentive, professional, and a pleasure to work with.

There are often times what I would call glitches that we run into that slow down some of our work, that I wish could be corrected system wide. For example, many of our applicants report issues with being able to upload materials (their uploads get stuck on "converting," and this has been an ongoing issue for at least a year. We have a stock answer for these folks to try a few things and then contact support, but why can this be resolved system wide. It creates a lot of extra work on our end, and confusion on the applicants' end.

Excellent!

I love the look and feel of Embark from the user perspective. For our program, it is also very convenient as we can rollover and copy previous applications and make the minor adjustments for the upcoming round of solicitations. We also really enjoy the review side and how easy it is for our reviewers to simultaneously view the application and in the same window, write up their review. Pretty much anything we have needed or asked for, we have been able to accomplish. Embark has cut down our manual hours drastically with regards to some of the annual work our program does. Also the customer service and help desk is tremendous. They are quick, efficient, and have never let us down; this support was paramount in our decision to purchase and continue with Embark.

There isn't anything that I don't like. Honestly, Embark has been a pleasure to work with.

The flexibility and ability to customize is important to our organization.

We would like to have slightly more customization.

This program simplified and streamlined our first round of competition- I went from hours and hours with videos to just a few minutes a day of administrative upkeep.

Applicants seemed to have an easy time uploading. Judges, for the most part, also navigated well within the system. Customer support was stellar; above and beyond to help us out.

We've already been working with Embark on a very small, fixable listing option on the homepage.

Works as described when we selected. Our process has been improved by using this system and could be further enhanced if we leaned into the product further.

Easy to use product with outstanding support.

User experience could be improved and more automation/integration would be appreciated.

We moved from a paper based application system to this electronic system which obviously saves a lot of time and the information is available for download in Excel.

Ease of use and functionality. Easy to download data into Excel which we use when we start our shortlisting process.

We lost 2-3 years information when they changed over to a new platform

Embark really impressed us with their customer service and product support. From initial set up to application reviews, Embark was their to help us get the most from their software.

Embark enabled us to save time in the admissions cycle to do more for our applicants. It is now possible to do more individual recruiting with the time we saved through Embark.