ExtraaEdge vs Ocelot

RATING:

4.4

(89)

ExtraaEdge has 89 reviews and a rating of 4.4 / 5 stars vs Ocelot which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (89)
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Ease-of-Use
4.5 / 5
Ocelot
Value for Money
4.5 / 5
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Customer Support
4.5 / 5
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Functionality
4.5 / 5
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Last Review Written
January 26, 2024
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Pros/Cons
  • Pros

  • Easy Integration with ERP & Salesforce. And last but not the least awesome 24X7 customer support.
  • Extraaedge has a really good interface and most importantly, it's simple and easy to use. You can even efficiently learn if irrespective of you are or you are not from technical backgrounds.
  • Cons

  • Just one cons as I had used its mobile app as after using it. The peroneal number can be added by mistake and difficult to delete is as admin has the right to delete.
  • No of calls made by a counselor can be manipulated and data can be mis handled.
Read all user reviews
  • Pros

  • The ease of implementation; [SENSITIVE CONTENT] was is a great asset; being able to provide 24/7/365 questions to our customers; ease of adding addition Q&A.
  • Most administrative features are self-explanatory and did not require much training for use. Ocelot Bot has the opportunity to consistently improve if the users to their part.
  • Cons

  • Sometimes getting to the live chat is hard for the user.
  • It's tough to gather *all* sorts of information on your company/institution, but once you do, implementation goes a bit smoother.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos