Great product: good collaborative efforts, some room for growth.

I am still learning so there are many buttons I don't know what they do and so many places to find your communications. I get a little confused.

The tagging function between colleagues is very convenient. Overall, the interface is also very pleasant and easy to use.

Very user friendly and so helpful when you are managing a high volume of emails in a day.

On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

It's very intuitive to talk with the team and get back to customers/prospects with an answer. A win win and great investment for company that works digitally.

I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer.

The modern UI and feature set are both great and this software is extremely helpful in executing our day to day communications through all of our customer-facing channels.

Shared inbox is  very useful to assign specific conversations or issues to the correct person to action. Templates and tags are also great to save time.

Seems like a decent platform but they ask too much trust in their pricing model, don't recommend.

I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing.

HOWEVER, the use of @ symbol is different than the other communication software we use (Slack). Can be confusing when using the two.

Front allows us to automate a lot of our communication and integrates seamlessly with our workflow systems. It has kept my team organized and efficient.

I use it to reply tickets for customers every day. It's a solid helpdesk and on par with the best helpdesk out there.

In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time.

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

This has been a terrible onbaording process, terrible. Zero support, everything is by email and comitments made were not follwoed through.

Terribel support and onboarding proces. The handoff from sales to cusotmer supprot has bene horrible.

In addition, it does have trouble loading every once in a while, and requires a hard reset.

Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

They are aware of the shortcomings of their Live Call functions, and they are receptive to feedback. We appreciate being part of their beta testing to improve the platform.

Implementation can be difficult at times, especially when using non-standard data sources to import.

As you can guess this is very frustrating when a client is on the way and I need an accurate report asap.

You can see multiple channels, campaigns, and more in an easy to use interface.

This program was fairly easy to deploy and it has a great interface that makes it easy to find the specific information or datasets you are looking for.

For the most part, we enjoy the ability to create clean, comprehensive marketing reports for our clients.

Our clients LOVE it and our internal users now rely on it to do far more robust reporting and analysis.

Customer support is great. Great price compared to competitors.

It's a product that is easy to use, and it's really good at reporting when connected to all data sources.

TapClicks is amazing in that it lets us pull in several data sources with a simple click of a button, and we can get started on building out widgets.

The customer service dept. is helpful and very responsive to your needs.

Pros, gather data from our platform. It is great and easy to use once you are familiar with what you are looking for.

I like that is has a great selection of integrations and the widget graphs look good and understandable.

For prices offered; this level of service is very good. Development/Reporting issues we reported were acknowledged and addressed in a timely manner.

The site speed is very hit or miss despite trying all of the recommendations to speed it up. There are capabilities that seem SO basic to me that the platform doesn't offer.

The report studio is a great place to build and develop reports, and including third-party integrations are very helpful.

The dashboards for clients are great, clean and easy to read, very functional.

I love the ability to aggregate and normalize data. Additionally - the smart connector features is big for our agency.

I love all the API connections they have built out. It makes it extremely easy to pull in data from the core platforms we are advertising on.

I love the client access and viewer management capabilities. Having a nice dashboard with a unique login and URL looks so great as an agency.

There's so much this platform can do it was initially quite daunting how I've been able to reach out to the support team who are always happy to help no matter how basic/advanced my questions are.

Pricing was very flexible and the software was customizable to meet our needs.

One of the best things about TapClicks is that you have access to many different features and if they don't have it already integrated into their software they will work with you to get it in place.

A lot of the time the document will be different once exported from TapClicks to PowerPoint which is frustrating. Data sometimes is not the most accurate.

Lack of aesthetic formatting options (change font size/style, etc.).

A great tool for agencies who need a consolidated report.

Excellent experience so far and the support team is great and quick to respond to our queries.

Very user friendly and aesthetically pleasing.

The accuracy of our data is always a little bit questionable despite our conversations with TapClicks admin.

Its a great product with an superbly supportive customer success team. 10 in customer support for sure.

US Dollar

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Signature Management

Quality Management

Surveys & Feedback

Meeting Management

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Text Analysis

Performance Management

Customizable Reports

Activity Tracking

Shared Inboxes

Customer Segmentation

SMS Messaging

Video Chat

Employee Directory

Customer Service Analytics

Workflow Configuration

Real Time Editing

Order Management

Single Sign On

Calendar/Reminder System

Rules-Based Workflow

Knowledge Management

Communication Management

Brainstorming

Customer Database

Call Recording

Calendar Management

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Shipping Management

Batch Communications

Template Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Email Templates

Self Service Portal

Email Distribution

Contact Management

Audit Trail

Version Control

Notes Management

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

On-Demand Communications

Transcripts/Chat History

Performance Metrics

Routing

Discussions/Forums

Multi-Channel Communication

Whitelisting/Blacklisting

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Network Monitoring

Data Visualization

Reminders

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

Calendar Sync

Business Process Automation

Team Management

Customer Management

Response Management

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Event Calendar

Macros/Templated Responses

Team Chat

Dashboard

Spam Blocker

Alerts/Escalation

Customer Engagement

Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

11-50

51-200

201-500

501-1000

1000+

Front

In Person

Live Online

Webinars

Documentation

Videos

TapClicks is a smart marketing cloud-based set of automated marketing solutions designed to work in unison, powered by your data. We make the complex world of marketing easy with everything a business needs to differentiate itself, becoming more efficient and scalable to grow smarter and faster!


TapClicks is a cloud-based business intelligence (BI) solution that offers digital-marketing reporting and analytics for ad agencies, media companies and enterprises in industries such as automotive, travel, e-commerce and HIPPA agencies.


This platform allows users to combine their marketing campaigns and performance results in a unified digital dashboard. TapClicks provides on-demand analytics, comparative scoring, advanced trending insights and data visualization within a single solution.


TapClicks has instant-on integrations with more than 250 marketing platforms such as Google Data Studio, Google AdWords, Facebook Ads, Pinterest, YouTube, Instagram, Foursquare, LinkedIn, Bing Ads and many more. These integrations help users manage all their marketing campaigns in a single place.


TapClicks' reporting feature tracks and manages automatic uploads to Google Drive, Dropbox, or FTP. Users can also schedule email delivery, export and send to Word, Excel or PDF.


TapClicks allows users to create client-ready dashboards and reports with the help of interactive charts and graphs. It also allows users to add logos, custom titles and support links to the reports.



Website Analytics

Forecasting

Visual Discovery

Charting

Referral Tracking

Ad hoc Reporting

Multi-Account Management

Campaign Tracking

Strategic Planning

Project Management

Site Search Tracking

Multi-Campaign

Digital Asset Management

Scheduled/Automated Reports

Audience Targeting

Functions/Calculations

ROI Tracking

Self Service Data Preparation

Activity Planning

Private Dashboards

Content Management

Lead Management

Brand Management

Sales Reports

Marketing Reports

Pageview Tracking

Scorecards

Channel Management

Data Connectors

Trend/Problem Indicators

Benchmarking

KPI Monitoring

TapClicks offers a variety of subscriptions plans for its unified Orders, Workflow, Analytics and Reporting Platform on a month-to-month and annual basis. We offer customized packages catered to your needs. Try us out for free!

Front vs TapClicks

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Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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