All Scanova Reviews

1-11 of 11 Reviews

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Rachel

Entertainment, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Extra Mile

PROS

Customer Service!!!! I had accidentally deleted a QR Code that I was told was unrecoverable. Fortunately I still had my link, my QR Code, and category. The AMAZING customer service rep [SENSITIVE CONTENT] and the tech team took time to reinstate the QR Code and put it back in my account!! Literally, I thought the code was gone forever and I have it back and now it can be used without me reprinting EVERYTHING.

CONS

I just wish it were free. There are a lot of QR Code companies out there with free services. I came upon this one through another business - and I feel like I have to have the account in order to keep my QR code live... I feel rather "trapped" into it.

Anonymous

501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2020

Technical Support

Overall quite satisfy, just could be faster to generate speed loading of its website.

PROS

The support team very proactive and prompt reply.

CONS

The loading time frame while refresh from a page to another page

Reason for choosing Scanova

-

Vendor Response

Thank you for sharing feedback. We have shared the feedback with our engineering team and we will aim to improve the load speed of our app pages.

Replied March 2020

Corinne

Education Management, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed March 2020

Customer support very efficient

PROS

The customer support is really fast and extremely efficient to solve issues. They bring real custom made solutions to me and were able to set a special account allowing a set of 5 lifetime dynamic QR codes to fill my needs.

CONS

Can't access the GPS location with the life time QR code

Vendor Response

Hi CorinneThanks for sharing your feedback and taking time to review us. Unfortunately, it is true that the UltraLite plan doesn't have the GPS tracking feature, which is only available for Pro users. In the future, if you have any further QR Code requirements, please do try our Pro plan. Also, feel free to reach out to our support team if you face any technical issues.

Replied March 2020

Aleksandra

Business Supplies and Equipment, 501-1,000 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Excellent service

Excellent, quick to use which is always a winner.

PROS

We had some urgent work that had to be done and Scanova support was super quick to assist. The software is very easy to use, can be used by developers and marketers.

CONS

I can't think of anything I'm afraid....

Reason for choosing Scanova

-

Vendor Response

Hi Aleksandra, We are glad to assist you and delighted to know that you found our tool helpful.

Replied August 2020

Ashley N

Defense & Space, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

So simple, incredible personal customer service

5 stars all around

PROS

This was spelled out step by step and made my ability to tutn my presentation into a code available for my audience at any time rather than an old fashioned hand out! And customer service personally emailed me and responded rapidly when I had a question. Also I was able to edit/ change my presentation before hand smoothly without effecting or changing my code- brilliant!

CONS

N/A nothing i didnt like

Reason for choosing Scanova

Ease of use initially

Vendor Response

Hi Ashley N, We are delighted to help you and glad that you found are tool useful.

Replied August 2020

Tanishq

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2021

A decent QR Code Generator Platform

We're using Scanova to create QR Codes for a marketing campaign we're testing

PROS

Scanova offers a bunch of features like dynamic QR Codes, scan analytics with a personalized dashboard and the ability to customise QR codes in a variety of ways just like most reputed QR Code Generators out there

CONS

1. Not the most security oriented QR Code Generator Platform 2. Not the best platform for Enterprise solutions 3. Scan time could be improved

Darren

Computer Software, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

SCANOVA EXEMPLARY CUSTOMER SERVICE

A big shout out to [SENSITIVE CONTENT] (Customer Service) for providing us top quality support and his prompt and quick reply help us implement dynamic QR code smoothly. Thank you [SENSITIVE CONTENT].

PROS

The dynamic QR code functions and features are easy to use and the data from the analytic features definitely help us a lot.

CONS

I am all good with this product but I hope Scanova can reduce the price

Thais

Consumer Goods, 10,000+ employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Easy to use, great costumer service

PROS

Setting up and maintaining codes is quite simple. Whenever needed, customer services has been quick and efficient.

CONS

So far the only downside is having to go through customer service to get the results data for all the codes (otherwise, one can only analyse 10 at a time).

Vendor Response

Hi Thais, Thank you for your feedback. We have shared your issues with the product team. We hope to resolve it soon.

Replied August 2020

Nadezhda

Human Resources, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

definitely would reccomend

PROS

It was very easy interface to use and customise.

CONS

Some of the customised QR codes were not working properly. For some reason they couldn't be scanned. It was after i put the company logo the problem appeared.

Vendor Response

Hi NadezhdaThanks for sharing the feedback and taking time to review us. We will look into the design issues you have mentioned and aim to resolve it as soon as possible.

Replied March 2020

David

Hospital & Health Care, 5,001-10,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Serialized QR Code Generator

Overall, the experience was good.

PROS

The software was very easy to use, minutes to generate end product.

CONS

The sample output did not match the final product that was downloaded. The Customer Support team was excellent and responsive to correct the matter.

Reason for choosing Scanova

Yes

Ronald

Retail, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Scanova - 2 Accounts

I have total control of my QR codes.

PROS

Online user interface is clean and simple. I am able to create QR codes with many available options.

CONS

I have not found anything to complain about.

Vendor Response

Hi Ronaldo, We are glad you found our tool helpful.

Replied August 2020

Showing 1 - 11 of 11 Reviews