All Ambassador Reviews
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Jason
Verified reviewer
Internet, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed August 2015
Excellent way to get your customers and fans to grow your business
Ambassador provides all of the tools and automations necessary to get your customers and fans to work for you. The marketing concept of this is great, but trying to do the tasks that this software provides separately would be time consuming and expensive. Ambassador manages these tasks (e.g. ambassador on-boarding, communications, etc.) to make it simple and easy to run your referral marketing program with ease. Lastly, they provide excellent support on the product and are willing to go the extra mile in assuring that you use the system properly to see results.
PROSI love how the system handles referral commission payouts. This is one of the key aspects that allows you to scale your program without having to continually hire staff to manage it. I also love how you can manage communication between you and your ambassadors. Having this all in one system makes it feasible for someone to manage.
CONSThe software is priced at a premium and the percentage referral commission share is the only drawback I see at the current time. I wouldn't mind paying a larger monthly fee, versus annual subscription, for the plans that remove the referral commission share. Maybe even a lighter version would help, especially for start-ups that don't have too much cash to play with.
Scott
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2019
Great Software...Poor Customer Support
Great customer service until I signed the very expensive contract during which it was never explained to me that I/my team would have to do everything to set it up. When I offered to pay to have them do it for me they refused.
PROSThe concept. Too early to determine if it was worth the investments and set up headaches
CONSCost. Lack of assistance in setting it up
Reason for choosing Ambassador
The positive reviews from current users. Unfortunately I asked the wrong questions.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2022
Terrible
The software does a good job of running affiliate campaigns, the analytics are good, but...
CONSImagine building up an entire affiliate business over 5 years — and then GetAmbassador company comes in, and says "Things are going well? We're raising our prices. So now you have to pay a lot more money, otherwise we're going to shut down all your revenue and links" And that's what happened with GA. The process was very painful and unfriendly. I didn't hear back from support until I finally left a bad review, and then somehow I got a personal phone call on my cell sweet talking me to take down the review. Just really hurt from this company, and this is your warning not to work with them.
David
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Powerful Referral / Affiliate Platform
We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners. Our customers and partners love the ability to track their referrals on the robust dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador!
PROSMulti-campaign capabilities, dashboard, great referral platform and works very well as an affiliate platform as well. We also really liked the versatility in payment methods, including cash (paypal, bank transfer, dwolla), gift cards, store coupons, voucher codes. We also felt the customer on-boarding and on-going support were excellent!
CONSGiven that it is a robust platform, it does take some up front effort to get it setup properly. It also requires an on-going commitment and focus to make the program successful. The GetAmbassador team was exceptional in helping us work through the implementation and continue to work with us on maximizing the effectiveness of our campaigns
Jenny
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Great product with exceptional support
Ambassador's functionality is flexible enough to customize to our needs. There hasn't been a recent instance where I was unable to tailor the software to do something to fit my business needs. I've been able to utilize so many features from their API, to webhooks, to mobile integration. Our Customer Experience team also uses the software and has applauded its intuitive ease of use. Ambassador offers phenomenal support for the software. Starting with setup, Ambassador is there every step of the way. The integration process was pretty easy, even when we were transitioning from another referral software. My customer rep has been immensely helpful, answering any questions I couldn't find answers to on the support page, and clearly explaining aspects of the software to fit my needs.
CONSIntegrating with their Editor Portal (in order to track conversions) was a little tricky at first. The software is a little pricy, but with a fixed cost the upside can be tremendous. I wish there was a little more customizability in campaign structure.
Dean
Verified reviewer
Non-Profit Organization Management, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed October 2022
A Waste of Money, Time and Energy
Overall, Ambassador is a painful experience—I would never recommend it. There are definitely better options out there.
PROSSome of the staff were helpful and nice, at times.
CONSThe original idea of using Ambassador to track referrals turned out to be too hard to implement. We ended up finding an easier solution, which also cost less money.
Reason for choosing Ambassador
I got caught up in the moment and made a bad buying decision.
Joshua
Photography, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Ambassador took our sales from 10MPH to 150MPH in 60 days
Prior to using Ambassador our sales tracking was slow and tedious. Once we configured Ambassador properly our sales literally went from 10k to 400k overnight. This is the new standard in marketing and if you have not configured affiliate marketing for your company you are leaving a ton of money on the table. The investment is substantial but if you have a good game plan and follow through you will easily make the money back your first month and the rest is profit. This is a no-brainer and the best marketing investment we have made to date! Thanks Ambassador!
PROSThe software is fully featured and you can track all of your progress easily and granular data. We can easily customize everything about campaigns and change them as our marketing changes. Automation of payouts and tracking pay is super easy and one click approval, no other system has this.
CONSThe system takes a little bit of time to install, so you will want to have a website developer to help you. Once you have a developer everything can be set up in 1 day. If you don't have a developer or web person you will want to aquire one on contract before launching Ambassador.
Alex
Verified reviewer
Real Estate, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Robust, Flexible, Integrated and Easy to Implement. It's clear why they're the leader in the space.
We did due diligence on all of the top platforms and it's clear why Ambassador is a leader in the space. It's the most flexible, robust and integrated platform on the market. Beyond the product, the team is top notch and made implementation seamless, quick and easy.
CONSThis is less about Ambassador and more about referral marketing. Launching and scaling a referral program (successfully) takes commitment and resources from all relevant departments (marketing, sales, service, product, etc). Maximizing success is a byproduct of how well you integrate it into your marketing mix. Select a system that makes integrating it into your marketing mix easy.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Fantastic customer success team, easy to set up, and a fantastic our of the box solution.
Referral marketing is the most powerful form of marketing. Ambassador helps you achieve results quickly with an out of the box solution.
PROSHad everything we needed out of the box. Full tracking of all referrals and referrers. Easy to integrate with our other systems, and our customers love it! We have seen a fantastic response from our customers and are generating hundreds of ambassadors.
CONSThere are a few minor issues I've had with adding in ambassadors manually, but I have always received a quick response from our customer success manager and always have my issues fixed within an hour.
Shannon
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Ambassador helped us scale and leverage our customers to acquire new ones!
Ambassador provided the platform for us to really scale our referrals. We've seen consistent growth through the referral channel. It more than paid for itself last year and is now growing nearly 50% YoY! The data and analytics are also extremely valuable. We've leveraged those insights along with our success coach to optimize our program. I highly recommend Ambassador. It's a first class team, product & experience.
CONSSome of the reporting could be more robust. Also wish it allowed you to keep track of tax forms. Other than that-- not much I can think of.
Vendor Response
This 4 star review is inconsistent with the response from the PipelineDeals team and the company experience. It is our fault that we clearly asked the wrong person to review our relationship (Pipeline deals has been a customer for years and generated hundreds of thousands in revenue...)
Replied July 2017