Exigo
About Exigo
Exigo Pricing
One time setup fee and monthly depending on service plan
Starting price:
$5,000.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Exigo
1 - 5 of 15 Reviews
Ryan
Nanotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Literally Saved our Business
Best software we could’ve ever asked for… we went with a different software for the first month of our company launch, and it almost ruined us. Direct scale came in and saved the day
PROSIt has every feature you need to run an MLM. I’m not a tech person, we don’t have an IT team, and this software is so simple, we don’t need an IT team. They’ve saved us so much money and stress.
CONSHonestly - it’s perfect. I love everything about this platform.
Reasons for switching to Exigo
Epixel was terrible. They made it seem like they could do everything, but they couldn’t do anything… they almost tanked our company. But direct scale saved the day.
Connor
Alternative Medicine, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Great Interface and Good functionality
Our company switched from Xirect to DirectScale in the tail-end of 2019, and since then we have had little to no customer service issues that have rooted problems in our back end. This has made our customers and Advocates able to work together better with less issues, and its also helped us run and implement more reports and features we didn't think would be possible. Overall our communication with DirectScale and with our clients has skyrocketed for the better thanks to our switch.
PROSThis software is overall extremely solid and valuable. At Engage Global, our team of Customer Service Reps are able to facilitate access to the back end of our Field Advocates accounts with ease and help them to run their business and check on the status of their customers and orders. The grouping of the sections and options to sort reports is EXTREMELY useful and helpful for audits at the end of the month, as well as for finding and fixing previous issues. Finding new features is fairly easy thanks to the interface as well. Since our company has implemented DirectScale we have had little to no technical issues on our backend which has improved our growth and sales drastically. DirectScale is definitely a key reason to why our company has been able to be as successful as it has it the last year I have worked here. Fantastic Software!
CONSQuite honestly, there are very few cons, however, I do wish there was a more intuitive and straight forward way to make our coupons and promotional codes work on our company end, but not be available on our Field Advocates end. Also, there are times that the website itself has gone done for a couple of minutes during the day, but they were quick to respond to our emails and get the site running again.
Reasons for switching to Exigo
We were having issues with glitches and bugs both on our end and our customers end.
Vendor Response
Thank you for your review and feedback, Connor! We are happy that you've had a good experience overall. The Promotions/Coupons feedback is something we'd like to understand better. If you haven't yet, would you mind reaching out to your CSM and we will do our best to update you on where this features is in our prioritized work. If we work on this, would you consider a 5-star review? Thanks again for your review, and we look forward to winning together!
Replied June 2022
Benjamin
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2021
Short Period of Use
I had a relatively short period of use with DirectScale. I was in IT for about 10 months and interacted with the system regularly during that time. The system worked well most of the time and most of the issues were handled by my superiors.
PROSIt is a relatively easy system to use and understand. With very limited IT experience, I was able to learn and navigate the system in a very short period of time.
CONSMost of the issues we had were handled by my superiors, but there were a few things here and there that seemed like they should've worked differently. Kind of like the developers built it thinking that only other developers would be using it so the functionality wasn't always clear cut.
Vendor Response
Benjamin, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We'd like to do better. Are you still with the company using DirectScale? Is there something we can address that would raise your review to a 4 or 5? Please let me know. We would love to make things right if you give us the opportunity.
Replied June 2022
David
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Direct Scale
Very good and moving every day progressively towards excellent. I think Direct Scale is building a platform for the future.
PROSIt works. The functionality is quite diverse so it addresses 90% or more of our needs.
CONSIt is not intuitive. It is simply not feasible or practical for a client to become expert in all of the nuances to make the system work optimally. Accessibility to knowledgeable support from Direct Scale is critical to the clients success and happiness with the system. We do not like being told by customer support to solve problems ourselves with a tutorial video as a reference. It wastes time and causes frustration. Also, customer support consistently sends us down rabbit holes. The answer is simple. Direct Scale listens to the problem. Finds the solution and implements the solution for the client. Charge the client for this service. We are more than willing to pay the cost so long as it is reasonable.
Reason for choosing Exigo
Affordability. Features and benefits of the system were competitive. Philosophy was in line with our customer centric philosophy.
Reasons for switching to Exigo
Direct Scale was better and the cost of switching was worth it when we considered the cost of staying with Xirect.
Vendor Response
Thank you for your review and feedback, David! The feedback about helping find solutions is important and evergreen, so I'll send this along to our CX teams. If we can address these concerns, would you consider 5-stars? Thanks again for your review, and we look forward to more together.
Replied June 2022
Bob
Cosmetics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Partnering for success
The mission-critical problem is calculation and payment of commissions, and that has proven to be rock-solid. Not always the easiest thing to understand, but they have friendly and competent staff ready to help us with any issue we need to solve.
PROSFull access to all data and a rich API are critical for our business strategy, and DirectScale was one of the few companies we evaluated who understood and supported this. The commission engine has been able to support any level of complexity we've required.
CONSThe back office for our associates is not the easiest to configure, and the associate-facing reporting needs improvement. The retail site was functional but challenging to customize in any significant way. DirectScale has worked with us to resolve both issues and takes feedback seriously.
Reason for choosing Exigo
Open access to full replicated database, young company/code base (vs. 'legacy'), cloud-based.
Vendor Response
Thank you very much for your review, Bob. It's always been a pleasure to talk to and work with you. If we made efforts to improve or prioritize our back office reporting and configuration, would you consider a 5-star review? DirectScale is honored that you chose us as your software provider and we look forward to more collaboration together in the future.
Replied June 2022