All Exigo Reviews
1-15 of 15 Reviews
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Ryan
Nanotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Literally Saved our Business
Best software we could’ve ever asked for… we went with a different software for the first month of our company launch, and it almost ruined us. Direct scale came in and saved the day
PROSIt has every feature you need to run an MLM. I’m not a tech person, we don’t have an IT team, and this software is so simple, we don’t need an IT team. They’ve saved us so much money and stress.
CONSHonestly - it’s perfect. I love everything about this platform.
Reasons for switching to Exigo
Epixel was terrible. They made it seem like they could do everything, but they couldn’t do anything… they almost tanked our company. But direct scale saved the day.
Connor
Alternative Medicine, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Great Interface and Good functionality
Our company switched from Xirect to DirectScale in the tail-end of 2019, and since then we have had little to no customer service issues that have rooted problems in our back end. This has made our customers and Advocates able to work together better with less issues, and its also helped us run and implement more reports and features we didn't think would be possible. Overall our communication with DirectScale and with our clients has skyrocketed for the better thanks to our switch.
PROSThis software is overall extremely solid and valuable. At Engage Global, our team of Customer Service Reps are able to facilitate access to the back end of our Field Advocates accounts with ease and help them to run their business and check on the status of their customers and orders. The grouping of the sections and options to sort reports is EXTREMELY useful and helpful for audits at the end of the month, as well as for finding and fixing previous issues. Finding new features is fairly easy thanks to the interface as well. Since our company has implemented DirectScale we have had little to no technical issues on our backend which has improved our growth and sales drastically. DirectScale is definitely a key reason to why our company has been able to be as successful as it has it the last year I have worked here. Fantastic Software!
CONSQuite honestly, there are very few cons, however, I do wish there was a more intuitive and straight forward way to make our coupons and promotional codes work on our company end, but not be available on our Field Advocates end. Also, there are times that the website itself has gone done for a couple of minutes during the day, but they were quick to respond to our emails and get the site running again.
Reasons for switching to Exigo
We were having issues with glitches and bugs both on our end and our customers end.
Vendor Response
Thank you for your review and feedback, Connor! We are happy that you've had a good experience overall. The Promotions/Coupons feedback is something we'd like to understand better. If you haven't yet, would you mind reaching out to your CSM and we will do our best to update you on where this features is in our prioritized work. If we work on this, would you consider a 5-star review? Thanks again for your review, and we look forward to winning together!
Replied June 2022
Benjamin
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2021
Short Period of Use
I had a relatively short period of use with DirectScale. I was in IT for about 10 months and interacted with the system regularly during that time. The system worked well most of the time and most of the issues were handled by my superiors.
PROSIt is a relatively easy system to use and understand. With very limited IT experience, I was able to learn and navigate the system in a very short period of time.
CONSMost of the issues we had were handled by my superiors, but there were a few things here and there that seemed like they should've worked differently. Kind of like the developers built it thinking that only other developers would be using it so the functionality wasn't always clear cut.
Vendor Response
Benjamin, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We'd like to do better. Are you still with the company using DirectScale? Is there something we can address that would raise your review to a 4 or 5? Please let me know. We would love to make things right if you give us the opportunity.
Replied June 2022
David
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Direct Scale
Very good and moving every day progressively towards excellent. I think Direct Scale is building a platform for the future.
PROSIt works. The functionality is quite diverse so it addresses 90% or more of our needs.
CONSIt is not intuitive. It is simply not feasible or practical for a client to become expert in all of the nuances to make the system work optimally. Accessibility to knowledgeable support from Direct Scale is critical to the clients success and happiness with the system. We do not like being told by customer support to solve problems ourselves with a tutorial video as a reference. It wastes time and causes frustration. Also, customer support consistently sends us down rabbit holes. The answer is simple. Direct Scale listens to the problem. Finds the solution and implements the solution for the client. Charge the client for this service. We are more than willing to pay the cost so long as it is reasonable.
Reason for choosing Exigo
Affordability. Features and benefits of the system were competitive. Philosophy was in line with our customer centric philosophy.
Reasons for switching to Exigo
Direct Scale was better and the cost of switching was worth it when we considered the cost of staying with Xirect.
Vendor Response
Thank you for your review and feedback, David! The feedback about helping find solutions is important and evergreen, so I'll send this along to our CX teams. If we can address these concerns, would you consider 5-stars? Thanks again for your review, and we look forward to more together.
Replied June 2022
Bob
Cosmetics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Partnering for success
The mission-critical problem is calculation and payment of commissions, and that has proven to be rock-solid. Not always the easiest thing to understand, but they have friendly and competent staff ready to help us with any issue we need to solve.
PROSFull access to all data and a rich API are critical for our business strategy, and DirectScale was one of the few companies we evaluated who understood and supported this. The commission engine has been able to support any level of complexity we've required.
CONSThe back office for our associates is not the easiest to configure, and the associate-facing reporting needs improvement. The retail site was functional but challenging to customize in any significant way. DirectScale has worked with us to resolve both issues and takes feedback seriously.
Reason for choosing Exigo
Open access to full replicated database, young company/code base (vs. 'legacy'), cloud-based.
Vendor Response
Thank you very much for your review, Bob. It's always been a pleasure to talk to and work with you. If we made efforts to improve or prioritize our back office reporting and configuration, would you consider a 5-star review? DirectScale is honored that you chose us as your software provider and we look forward to more collaboration together in the future.
Replied June 2022
Jose
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
DirectScale is ahead of the game
The longer we work with DirectScale, the better our cooperation (and the software) gets! DirectScale is a perfect partner for modern, data-driven companies. It grows with you and allows you to scale like any other platform on the market these days.
PROSSeveral features make DirectScale stand out. The most critical is their direct-selling business intelligence and AI analytics, perfect for data-driven companies like us. Their commission modeling allows us to forecast the impact of any changes in our promotions and commissions before committing them. They also never charge us for talking to their customer service, which is impressive.
CONSDirectScale is packed with many comprehensive features, so it initially feels overwhelming – especially if you are a newbie. But as you get more familiar with it, you will love how much you can do without calling an IT guy. The initial price point might be a little higher, but its reporting and BI features have helped us increase revenue which offsets the cost. Moreover, their customer service is free of charge, and you don’t have to pay for ticket resolutions, making it cheaper than industry giants.
Nate
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
DirectScale is elevating the software experience for direct selling and affiliate marketing
DirectScale is full of genuinely good people who truly care about clients and customers, who understand how important delightful UX is, and who have been building on a vision of elevating the software experience in their industry.
PROSI love that DirectScale puts the client in control with a highly configurable and extensible (by the client) platform. In addition to that, the access to company data and a deep API feature set puts the client in control of their business.
CONSThe first version of the client extension was an MVP product, with enough functionality to let clients and service providers build customizations on the platform. Looking forward to the release this year of the full client extension.
Vendor Response
Thank you for your review and feedback, Nate! Always a pleasure to work with you. We are happy that you've had a good experience overall. The Client Extension has been reworked to be more of a full solution and we look forward to seeing if it meets your expectations better. Please reach out to us through your DS contact, and we can go over the new features with you. Thanks again for your review, and we look forward to a continued successful collaboration together!
Replied June 2022
Aaron
Nanotechnology, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
For comparison sake:
We went live with a mediocre back office and it could have put us out of business if we did not have the Team at DirectScale move at lightning speed to go-live in literally a month and a half. Unbelievable Team Effort!
PROSI feel that most back office technologies are built by coders and developers to show how intelligent they are and how revolutionary their programs are. Users don't care. They want simple to navigate and lets face it, most consumers want something that works like their mobile device or tablet. DirectScale operates how it should operate; with a direct relationship to the users usability of that same service. The bottom line: DirectScale is built for the consumer, not the programmer.
CONSthe ability to utilize other clients connectivity to API's.
Reasons for switching to Exigo
They sucked.
Vendor Response
Thank you for your review and feedback, Aaron! We are happy that you've had a good experience overall. The API comment/con is something we'd like to understand more about and help fix. Please reach out to your CSM and we will do our best to make it right. Thanks again for your review, and we look forward to winning together!
Replied June 2022
Tim
Internet, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
I'm so glad I chose DirectScale
I am so impressed with the ease of use of the system, as well as the responsiveness of the system. Their team was very knowledgeable and helpful with the integration process too. I can tell they were experts in their work but more importantly, experts in helping their customers.
CONSThere weren't any features we found missed the mark or were substandard. The system was very simple and I can tell the system can increase in value as my company grows.
Reason for choosing Exigo
I chose DirectScale over 3 other companies I evaluated over the course of a 4 month due diligence process. The DirectScale staff is first class, very knowledgeable, understanding of my needs and they genuinely care about the success of my company.
Vendor Response
Tim! Thank you for choosing DirectScale over 3 other companies. We are honored to get such a positive review. Please reach out if you want to explore any of our new features and we look forward to many more years of working together.
Replied June 2022
Michael
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
A terrific software partner
The team at DirectScale is extraordinarily professional, considerate, and talented. They genuinely care about setting their clients up for success. The software they provide is reliable and able to accommodate a wide variety of service needs and features.
PROSThe team at DirectScale is extremely competent, responsive, and attentive to their clients' needs. The software itself is intuitive and flexible, capable of handling pretty much any solution that's needed.
CONSNothing comes to mind, honestly. Our team has partnered with Direct Scale for about a year now and we have not encountered any issues whatsoever.
Vendor Response
Thank you very much for your review, Michael. DirectScale is grateful that you chose us as your software provider and that we've been able to work together toward mutual success.
Replied June 2022
Brian
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Exigo for Pulsar
[sensitive content hidden] always goes above and beyond to help us
PROScommissions & accepting payments work very well for us
CONSIts a lot to learn the back end and we only have one person that works on it.
Brian
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
DirectScale Review
Providing a business office for our Affiliates
PROSI like how simple it is to admin and to teach others.
CONSLike it can be a bit clunky at times, especially when hitting APIs for integrations
Vendor Response
Thanks for the review, Brian! We are encouraged that you've had a good experience overall. The API and Client Extension is something we've been working to fix since your review. Please reach out to your CSM and we can get you the latest information. If we have successfully addressed your feedback, would you consider a 5-star review? Thanks again and we look forward to more success together!
Replied June 2022
Rylee
Arts and Crafts, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Love exigo
Ease of use, website loads quickly,
CONSTime it takes for some tickets to be answered or resolved
DeShelle
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Happy with DirectScale
The software is easy to use and intuitive! Even for those of us in corporate who don't know much about programming, it was super easy to use. The commission aspect was simple to run and not confusing. It is easy to run reports and keep track of our sales.
CONSIt would be helpful to have more custom reports.
Vendor Response
Thank you very much for your review, DeShelle. DirectScale is happy that you chose us as your software provider. Since your review, we've done a lot of work to improve our reporting, both canned and custom, and hope that it's been helpful in addressing your needs. Please reach out to your CSM if you'd like more info on our new reporting, BI, and alerts work now.
Replied June 2022
Ashley
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Very user friendly
I joined the Neumi team just as they took off, so that means that there wasn't any time for training. I was able to hop into my role and figure out DirectScale on my own because it's so easy to use. I'm sure there are many functions that I haven't learned about yet, but I am very happy with my experiences these last 9 months.
CONS(Probably exists--I haven't looked into it yet) I would love if there was a super easy way to preview changes that I make in the back office, so that I can know for sure what the field is seeing.