This is not just a tool, but an investment into clients' growth with a modern solution in addition to a very responsive and helpful support team who are always on the line. In our case, it is very important to save time and budget while referring new clients and then benefit from each successful referral. This automated solution helped to adjust this flow and grow faster.

The ability to be integrated with Salesforce really boosted all the processes of business. The integration feature helped to use the Referal Factory for maximum and it helped to achieve the OKRs even faster. I am amazed by this integration!

What did you like least about Referral Factory?The solution requires charging customers to pay an additional fee in case of using the customer's own domain, so these are additional expenses.

Referral Factory has been a game-changer for our management consulting business. While there are some areas for improvement, such as the user interface and initial setup process, the platform's impact on our business has been significant. The integration with Hubspot is seamless, and the ability to incentivise customers to refer their friends and family has led to a steady stream of high-quality leads. The team at Referral Factory has been supportive and responsive, providing valuable insights into optimising our referral programme. We highly recommend Referral Factory as an excellent investment for any business looking to grow and increase sales.

Referral Factory has had a significant impact on our business by generating more referrals and boosting sales. The integration with Hubspot is seamless and makes it easy to manage our sales pipeline and track progress. The ability to incentivise customers to refer their friends and family is a great feature that has led to a steady stream of high-quality leads. The team at Referral Factory is supportive, responsive, and provides valuable insights into optimising our referral programme. I will also give a shout-out to [sensitive content hidden] for their support throughout our 18 months so far with the business providing great customer support.

The user interface could be more user-friendly, especially for those who are not familiar with referral marketing. The initial setup process can be somewhat time-consuming for the user, however, I understand this is also important to make sure everything is set up correctly.

Good service.

Simple interface, cool website design, technical support responds quickly.

No comments on this platform. Everything was clear.

The template designs were great for inspiration, and allowed us to see the range of functionality for bringing in videos, which is what our business is premised on. The activation of the campaign was great, and it was easy to surface the campaign on our website, and in an emailer to our existing clients.The outcome of the campaign is really where the value lies - seeing good quality new customers, with an added benefit of network effects keeps them spending more, and churning less. So I'd highly advise the software for SMBs.

The easy onboarding and ability to choose a template made it easy to see an immediate impact visually. We could connect Hubspot to the product, and then let all our customers know that they could refer their friends, and earn a free month of subscription. I really like that Referral Factory allows me as an entrepreneur to see the metrics associated with acquisition volumes and costs. There were many rewards options and their support team was at the ready for us.

I understand that SaaS limits flexibility in how generic it might be, but one area that could be a benefit is easier mapping and notification prompts of emails. Perhaps there could be some notifications beyond email, or a daily/weekly summary of the campaign as well.

As a team member, I have been utilizing Referral Factory to manage a small business for the past years, and it has proven to be an exceptional resource for me. The platform's user-friendly interface and simple navigation make it effortless for me to develop various referral campaigns tailored to different areas of my business. I appreciate the flexibility of the customizable layouts and the extensive range of reward choices available, which enables me to motivate our current customers to refer new ones to my company.

An aspect that holds great significance for me is the quality of customer support provided by the company. Specifically, they have been instrumental in assisting me with the integration of my Customer Relationship Management (CRM) system, and have continued to offer their expertise whenever I require guidance or recommendations.

You are unable to generate coupon codes, but rather limited to uploading and distributing them.

In the first three months, I was able to see a difference in client uptick. We have more leads and a better quality of customers.

As a small business owner, I appreciate the low price and the ease of use. I was able to get some help I needed to get set up by [sensitive content hidden] so I did not have any trouble. Many other plug in referral apps are basic and inefficient and come with no support. I like to be able to contact someone who knows my issues any time I need to.

So far, I have found nothing to complain about. I am not as skilled with software as some so it took some time to get used to but I got help from [sensitive content hidden] right away!

As a marketing agency owner, I am always looking for ways to streamline my processes and boost my clients' success. Referral Factory has been a game changer in this regard, especially with its HubSpot integration. We have been using the software for over a year now, and it has helped us generate a significant number of quality leads through our referral program. The platform is easy to use and has made our campaigns more effective and efficient.

The HubSpot integration has been a huge asset for us. It has made it easy to track and manage our referral campaigns right within our CRM system. This has allowed us to measure the success of our campaigns more accurately and make data-driven decisions to optimize our efforts. The visual dashboard is also very useful in monitoring our growth and progress.

While the software fulfills all our campaign needs, we would appreciate the ability to pay rewards to qualifying referrals directly through the platform. However, this is not a deal-breaker for us as we have been able to work around it.

Easy and seamless and it was delivering results in a matter of days. Our users are sharing their referral links like crazy.

We looked at a lot of solutions and this really was the best for customer referral programs. Our program was up and running in a few days and we were happy with the support received, everything was smooth sailing. We also really like the referral analytics they offer.

We found it hard to embed the pop up but managed to get it right in the end.

I was having issues with differentiating active referrals from spam referrals who never subscribed to my online course but kept adding referral points to the link owners. Since my switch to Referral Factory, only active referrals are considered thereby increasing my overall sales.

The referral conversion management and tracking system is so easy to use and implement even after integration of Salesforce.

I haven't notice anything wrong with the current setup for now.

There are AI tools to help you with copy as well as design, and you can easily edit to your preference. You have the option of your campaign appearing on Google search, so when someone searches your business they have a chance of utilizing the referral program.

You need to have a website and not just social media pages and probably also a CRM or API to use this software. If you are small business or just starting out you need to set this up first and get familiar with the CRM of your choice.

Overall, we had a great experience using the platform.

Referral Factory has made it easy to track the growth of our referrals on its software without the help of a developer. The rapid increase in the number of our subscribers has impacted our audience reach. The referral factory has a modernized referral template which makes it easy to set up a referral program in no time. I had a little technical issue which was quickly handled by Hayk, one of their customer representatives. I have the best experience so far

The inability to use software platforms for the mass schedule on our other social media platforms, such as Instagram and Facebook, is what we will love Referral Factory to work on. Other than this, we have no challenges using the referral platform.

I needed a robust Referral Management and Communication system which would link to Hubspot without needing to hire a team of people to get it set up and running. It automates a lot of things which would otherwise either not get done at all, or simply get pushed back until more important / urgent things were completed.

As someone who thought they knew what they needed, but didn't have any technical expertise, Referral Factory made it easy to see how I could set up a schema and link to Hubspot. My ideal referral system is complicated, as it is built around my belief that customers are more likely to buy from me if someone they know has referred them. In turn, this reinforces the awareness of my product (which is a course).

It took longer than I had planned to get set up - I thought it would be fairly simple and assumed I knew how to get it set up. I didn't have the technical expertise so everything took longer and there were lots of features to explore. Additional how-to videos would be useful for those like me. That said, support is great and they were quick to come to my assistance and get me back on track.

Very good...and I am happy to recommend them to others, especially interested in their primary use case.We wanted to launch a referral program in a short amount of time. We were able to do so with their assistance.

Their willingness to work with us to find solutions to how we wanted to implement their features. Sometimes, we needed to spell out the needs and things we wanted to accomplish, but RF was always very willing to engage.Scheduling time with the right people was very easy, despite significant time zone differences.RF made people available for critical milestones as we launched the program and always had people available to engage whether through chat or setting up meetings.Off-the-shelf features and use cases is the way to go with them. They are continually rolling out new features and able to respond quickly to any concerns or issues that arise.The flexibility of the APIs was great, but not always clear on what is supported...need to test things out to see if it works the way they think it will.

Overall, in the 5 months since we went live, we have seen the features increase and mature, but there were areas that were somewhat green when we started.

I started using Referral Factory with all the standard functionality and I built my first campaign really quickly. Then I was happy with the product, so I wanted to explore additional features and integration with our CRM system. I am not an IT expert. I first used their articles, they are very clear, with step-by-step guides for the integration. Then I got in contact with their support team for some specific questions. They were always super friendly and answered all my questions very quickly. I was able to reach them via live chat, email and we also had a phone conversation. They even made me aware of additional features that were available for me. I love the product, but I've had bad experiences with other support teams in the past and this can be a huge risk when using a software. Referral Factory's support team gives me the confidence I need to integrate it with other systems and to start using more sofisticated features, because I know that if I find any problems, they will be quick to resolve them.

There's nothing I dislike about Referral Factory so far.

Very positive.. They took our awkward CRM/invoicing system and made it work for us. Lovely, friendly staff.I would note that so far, the uptake has been a little slow from our customers so we may come back for more advice about what we should expect and how quickly these things should grow.

Simplicity of the softwareThe friendly and helpful staffThe very reasonable price compared to where we looked before

The 'reach' figures on the stats don't appear to make sense but I could be wrong about thatWould help if our customers had a login portal for their referrals perhaps?An easier in built mechanism is needed to stop people who sign up to the referrals from inputting the person they are referring instead of themselves

As a Marketing Specialist for a Food & Beverage company, I can't contain my excitement as I share the incredible impact Referral Factory, in conjunction with Hubspot, has had on our marketing campaigns for the past six months. It has been an absolute game-changer. Referral Factory has elevated our performance to new heights and has helped us achieve our marketing goals like never before. But it's not just the product that has impressed me. The support team, particularly [sensitive content hidden], has been an absolute rockstar. Their dedication, expertise, and unwavering support have been a beacon of light in our marketing journey. As a marketing professional, I wholeheartedly recommend Referral Factory to any team looking to take their marketing efforts to the next level. It's not just a tool, it's a partner that has brought passion and emotion to our campaigns, and I am forever grateful for the positive impact it has made on our success.

Their smooth integrations as well as the amazing support from [sensitive content hidden]!

That customization is difficult on lower plans.

It's very useful to help grow a business in their initial stages. It helps generate deals quickly. The tool is easy to use, you don't need to be an expert to build your campaign and the integration with Hubspot can be configured in a few minutes. You can set it up and build your first campaign in minutes. You can use the available templates to build your referral campaigns. There are very good articles to answer your questions and the support team is very responsive, friendly and knowleadgable.

The HubSpot integration makes a huge difference. It's very easy to setup and it brings so many advantages: makes it easy to track and manage referral campaigns right within the CRM system. And you can send referral campaigns to you Hubspot contacts or to specific lists built in Hubspot. The dashboard is a great tool for tracking campaigns and to evaluate their performance.

It would be nice to have a free trial before purchasing the subscription.

Overall, we have a great experience with Referral Factory. Referral Factory allows you to create a fully customizable campaign and we love it.

Excellent support team followed us to our great success. The product was fully effective when [sensitive content hidden] help us to build our campaign integrated with HubSpot. Thank you for the great results.

The Referral Factory is easy to use, but it can be confusing to decide which way is best to use it. We have to experiment with the product.

Gives you all you need to start working with referrals. Easy to use, convenient, and smart tool! Definitely recommend it!

The integration with our CRM and most specifically, Pipedrive. We want to have all our data in one place and Referral Factory supporting this integration saved us a lot of time and back and forth.

The fact that most people can just be the users but it's insignificant I'd say.

Having customer support at your fingertips makes the whole process a lot easier. As a first-time small business owner, I don't always know what I'm doing, so having the option to ask for help and receive 10/10 support from the team is really helpful for me.More than others, referrals and word of mouth have been the golden nugget of my business, so this software allows me to take the pressure off myself and create a programme that will help my business and my clients.

I had to pay a little extra to have my own domain, which isn't the site's fault, but also a little annoying for a small business owner who's trying to save pennies wherever I can.

I have used Referral Factory with multiple businesses and it has continuously brought in quality leads and customers with one of the lowest CACs out of any campaigns. Highly recommend for any size business.

I wish they connected with review sites so we could reward people for leaving reviews.

My experience was excellent and I would highly recommend it, even to small business.

The program is fantastic, and I had a great experience using it. The campaign was easily and organically created, and the support team immediately helped me with any doubts. I found the use of QR Codes to promote the campaign fascinating as it facilitates the customers to share with others. I could see a good increase in the number of customers, and I loved the results.

I have nothing to complain as everything works smoothly, the tool is fantastic and very easy to use.

I spent quite some time thinking about which program to use, and finally ended up with Referral Factory through someone in my network. It is a user-friendly and effective system that could be integrated into our CRM without any problem. Lead generation is much easier nowadays. I am truly amazed at how easy it works.

For somewhat smaller companies like mine, it can sometimes be a bit expensive. But utterly worth the money. In the early stages, some problems occurred with the integration, but they were solved in no time.

Referral Factory has proven its worth in reaching more audience and better conversion of sales. With the available integration system with Zapier Function, I have been able to run the referral campaign without any hassle. The interface is easy to use and doesn’t require any technical skill to set up. I would surely recommend it to other small business owners like me.

The software runs smoothly and the integration with the Zapier Function is flawless. Nothing to complain about so far.

My overall experience with Referral Factory has been highly positive. The platform offers a comprehensive solution for implementing and managing referral programs, empowering businesses to leverage the power of word-of-mouth marketing effectively. The ease of use, versatility in campaign management, and seamless integration capabilities make Referral Factory a standout choice

While Referral Factory offers an exceptional experience overall, there are a area that could be improved -Pipedrive integration

Have to pay extra to have more than 30K users in my account