All ProntoForms Reviews
1-25 of 220 Reviews
Sort by
Rajendra
Verified reviewer
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Easy to configure, create forms, create users, create roles, give access, feeding data, API
Signing up the member without using paper form. That avoid the data re-entry.
PROSI have been supporting the ProntoForms Application from 4 years. All features are very easy to use and manage. All features are very effective. Users iPad might have different forms. Even a forms that has 7 pages, no issue at all. I worked on API to push data for the forms into iPad. Users submit the records and will back to the server to automatic feed into database. Customize whole cycle was great and success. Creating Users, Creating roles, security access, creating form space and forms are very easy. All features to create form are there. Customize forms can be create easily.
CONSAs a software engineer, I don't see any cons on this application. But I see that a user can use either iPad or iPhone. One user cannot use both. If user want to use both there will be two license and two user. If a user can use at least two devices from same license and same user name that will great.
Jen
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Useful and Easy to use
As long time users we have seen Pronto Forms develop many new features over the years and every time there is a change there is lots of tutorials, articles and support to learn and utilize the new features
PROSWe have used Proto Forms for over 10 years to manage our field service teams and it has been very easy to use to all our staff including those with little to no experience with smart phone technology.
CONSThe maps integration in our area is sorely lacking and as a result we have had to use several work arounds
Reason for choosing ProntoForms
Thoughtful Systems was not user friendly, did not integrate into our accounting program and had less customizability
Reasons for switching to ProntoForms
QXpress was not user friendly, did not integrate into our accounting program and had less customizability
Vendor Response
Hey Jen, Over ten years of using ProntoForms, that's fantastic! We appreciate you sharing how you have noticed our evolution. We continue to put all our efforts into making our product the best it can be for our customers, so it is comforting to hear how much we have helped your company. Sorry to hear about your experience with our maps integration in your area. To see what we can do to help, I will speak with your Customer Success Manager directly. Thanks for being such a loyal partner. All the best, Esmond Ng @ ProntoForms
Replied November 2022
Subham
E-Learning, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Form automation is very easy with the help of this
ProntoForms is an exceptional company that not only provides ongoing learning opportunities through a user portal, but also through regularly scheduled webinars. Additionally, their Customer Success Managers regularly check in with customers to assess any difficulties or provide assistance with new features and functions. The platform is continually evolving, offering new features and enhancements on a regular basis to improve the user experience.
PROSA user-friendly software that enables the creation of forms and workflows is available to eliminate the need for manual data recording. The software seamlessly integrates with Salesforce, serving as a system of record, and eliminates the hassle of tracking down paperwork or deciphering illegible handwriting. Additionally, customer signatures can be captured directly into PDF reports, simplifying the process of providing reports to customers. This all-in-one platform provides full integration, streamlining the process and increasing efficiency.
CONSAlthough it may seem daunting at first, our organization made the initial setup of ProntoForms overly complex. However, ProntoForms has recently launched ProntoForms University, providing users with the opportunity to learn at their own pace and gradually increase complexity as they become more comfortable with the software. This allows for a smoother transition and a more user-friendly experience.
Vendor Response
Hi Subham! It's great to hear that your company has been using the software for over a decade to manage your field service teams and that even staff with limited experience using smartphones have been able to use it easily. Regarding the cons, it's unfortunate that the maps integration in your area on ProntoForms is lacking. I appreciate your feedback on the maps integration and will forward it to the team for consideration. I am also glad you find that our tutorials, articles, and support make learning and using new features more accessible. We appreciate your loyalty and look forward to working with you even more! Regards, Esmond Ng @ ProntoForms
Replied March 2023
Carlos
Wholesale, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Many better solutions on the market
Support is awful, and the product is clunky and requires work-arounds. There are MUCH better solutions on the market. The problem for us was that you have to spend a lot of time figuring work-arounds by the time you have put so much time into making it do what you want you are too far down the rabbit hole to back out once you find out that it is not such a great "solution" that requires babysitting and overhead. Do not sign a contract until they prove it does what you need seamlessly otherwise you will be disappointed. They will tell you what you want to get you to sign and then fall short. Make them build you a demo first, otherwise your in the woods.
PROSThe promises the sales team made. It was going to require little management overhead.
CONSThe promises that they could not deliver.
Reason for choosing ProntoForms
It was supposed to be an easy setup & management
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Revolutionary and reliable
Personnel at my company who use this tool have provided positive feedback regarding ease of use, attractive design and its automation capabilities. I personally am impressed with its Recordkeeping capabilities as it helps ensure our legal requirements are met, and our records help substantiate this.ProntoForms is easy to use and customize. It works well on desktop and mobile devices. There is an opportunity to experience the product first hand via Free Trial. The cost, in my view, is relatively inexpensive, when compared to other similar products. My overall experience has been 100% positive.
PROSThe most impactful features in ProntoForms are its document management and OSHA Recordkeeping. Documents can be created in various file formats i.e. Microsoft Word, PDF, HTML, JSON, CSV, XML. Documents can also be copied or moved with its data sets. It can also be linked to other versions for ease of reference. There are beautifully designed templates that are modern, realistic to business needs and effective risk management. These templates can easily be customized and branded to meet the company's needs. The interface is also easy to navigate and requires little time to learn how to use the product. OSHA Recordkeeping is a valuable feature that is often overlooked. It protects my company from being susceptible to fines and legal/regulatory breaches. My records are securely stored and easily retrievable.
CONSThere are no features that I have encountered to date that did not meet my expectations. I think that this is a cost effective and reliable tool to gather data, analyze data and manage/store records.
Vendor Response
Hey, Revolutionary and reliable! I love that title. Thanks for leaving a review and letting us know about the ease-of-use, design, and automation capabilities of our platform. I'm glad our recordkeeping features are meeting your compliance needs. We're constantly working to improve our product, and we really appreciate your feedback, as it helps us better understand how we can make our platform even more user-friendly and effective for businesses like yours. If you have any suggestions or questions, please don't hesitate to reach out to your Customer Success Manager. Best regards, Esmond Ng @ ProntoForms
Replied January 2023
Frinto
Management Consulting, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Automation of Mobile workflows and app building management through ProntoForms !
My overall experience with ProntoForms is best till now. It is one of the best mobile solutions for workflow streamlining along with app building in most strengthened manner so that a strong, scalable and replicable work flow and process management solution can be built around without any problem. Managing all ground operations activity and capturing of evidences from field team is now easy task and does not pose any issues in collecting primary and secondary data for businesses. Visualizing data through real time dashboards and bringing business intelligence in raw data is possible with ProntoForms .
PROSThe best mobile forms solution, available in the market for businesses and professionals. The strong app building management through this forms to create robust forms for field team and ground team. All the complex work tasks and work activities are managed in unified manner and can be monitored through single workflow. The ground team can take accurate input from field in these forms in effortless manner without any hustle. Pronto Forms is the one stop destination for contextualizing and customizing Health, Safety and Management aspect of training management in most easy manner possible. No trouble at all.
CONSWe are still figuring out for deploying this software in offline manner without internet connectivity. Most of our ground teams operate in remotest districts of the states and does not have any internet bandwidth or network connectivity in such regions. Real time submission of filled forms should be made available in offline manner without internet usage. Cost reduction can be further looked into for devising new low cost strategy model on usage of the ProntoForms at lowest cost possible in different business environments.
Reason for choosing ProntoForms
ProntoForms is best of all available alternative products as it is the most comprehensive and digitized solution for capturing the field data in most sustained manner possible. Process management protocol and compliance management is easily attained through ProntoForms. It is having lot of customization features which improves the performance of data visibility and brings greater insights.
Raj
Information Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Highly recommended & desirable mobile forms field team platform . Start using it now !
Our overall experience is pretty good after using their platform as its a cost effective and dependable solution. Their technology is strong enough and they leave the mark wherever they go. Some of my peers have given excellent feedback about their offerings and we are sure that would establish longer and sustainable collaborations in future. They are highly cost effective solution and the utilities are just awesome. They have shown their strength on tech front which is amazing
PROSBest available mobile forms for strengthening field teams. It is the biggest enabler for field teams as it adds value, context and intelligence to their work and improve their performance at workplace. Provides high end advance analytics in the form of reporting and dashboard which empowers the ground team and gives them visibility on work in progress. It adds value and gives recognition to new employee trainings as new trainees have to mandatorily go through these modules and can work in more informed way. It never crashes and gives lot of automatic in built solutions to business users to ease their processes in big way.
CONSThey claim for warranty and free repair across many of the features and offerings. We often face trouble in reaching out to customer service support and it sucks our valuable time and effort mostly. Overall, its a good experience and they are still learning and has huge opportunity to prove their mettle in this IT and manufacturing space.
Reason for choosing ProntoForms
Pronto Forms chosen above all other alternatives as its the best mobile solution for strengthening field teams and greatly helps in establishing safety training modules with high end dashboard and reporting analytics. Its the best solution for effortless safety and fleet management in accurate manner without any issue or lag.
Fred
Verified reviewer
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2021
What is my experience with ProntoForms?
It's good, I consider for keep for a time.
PROSSo, It's very interesting this software, the colors, the frame position. I like because, first, we can use in a smartphone and develop advanced surveys. Also, I love that we can connect with a differents type of cloud for example G suit (I personally use) or even Dropbox, organizing and obtaining the analysis hoped. Finally, It's too easy for start and I consider essential for a SEO plan, marketing, advertising and all is in real time.
CONSIt can be better, for example the settings option need be more visible. Sometimes, the connection is gone.
Reason for choosing ProntoForms
Because I can show a professional survey for buyers or the universe
Reasons for switching to ProntoForms
Because I was searching professional site or app
Sophia
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
ProntoForms has excellent features
ProntoForms enables us to streamline our operations and provide our customers with a dependable service that meets their requirements. By minimizing administrative tasks such as filing and paperwork, the platform saves us valuable time, allowing us to concentrate on the actual work at hand.
PROSIn my role as an administrator, I find ProntoForms' Form Builder to have a simple and intuitive interface, which makes creating forms a quick and effortless process. The seamless integration between ProntoForms and Salesforce has proven to be incredibly valuable to our team, as it enables us to easily transfer data across multiple sites and centralize all available information in one location within Salesforce. Moreover, the platform's ability to generate a PDF version of the completed form upon submission is a highly sought-after feature among our customers, which only ProntoForms is able to provide.
CONSMy experience with ProntoForms has been less than satisfactory due to the limited capabilities of its standard reports, which necessitate the use of its integrated BI tool. Establishing data sources on a question-by-question basis can be time-consuming and laborious, making it challenging to merge various questions in one go. Although the process becomes easier with practice, the documentation provided by ProntoForms for these inquiries is unclear and lacks adequate explanations.
Devesh
Computer Software, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
One of the standout features of ProntoForms is its mobile accessibility.
software for data gathering that is ideal for companies that need to gather and handle data on the go. For any team seeking to increase output and effectiveness, its mobile accessibility, form customization choices, and data administration capabilities make it an invaluable tool.
PROSBusiness organisations can streamline their data gathering and administration processes with the aid of powerful mobile forms and data collection tools.
CONSThe software can be somewhat pricey, especially for smaller companies or individual consumers, as some users have also noted.
Vendor Response
Hey Devesh! Thanks for sharing your thoughts on our mobile forms and data collection tools! I'm thrilled to hear that our software has been able to help your organization streamline its data-gathering and administration processes. I understand pricing can concern some users, particularly smaller companies or individual consumers. However, we're proud to offer a versatile and customizable software solution for data gathering that can help increase output and effectiveness for any team. Should you have further feedback, please get in touch with our customer success team. Thank you for choosing us! We look forward to continuing to provide a valuable service for your business. Cheers, Esmond Ng @ ProntoForms
Replied February 2023
Keith
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Reviewing Prontoforms as Requested
Easy to manage and easy to set up forms and easy to deploy to the field
CONSReports are not easy to format as needed. Size limit on reports is a real problem 20 MB is too small
Reasons for switching to ProntoForms
There functionality was not as good
Vendor Response
Thank you for taking the time to leave a review, Keith! Glad you see the value of ProntoForms. We hear you and are actively investigating various technical approaches to enable large submissions without imposing long wait times on end users. Depending on the customer use case, we do allow submissions larger than that limit. Feel free to reach out to your Customer Success Manager to learn morethey're always happy to connect!
Replied August 2022
Mark
Farming, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Data forms are more uniform, consistant & accurate
We have always had a problem with delay in data entry. Now that prontoforms is easy to use and connected via mobile network, forms come in on time and in one format set from our form building team. With one person controlling the format and output it makes the process more uniform and organized as well.
PROSThe software is very user friendly from building the forms to entering the forms on the ipad. The process is easy to deploy and manage for all users no matter your level of experience in technology. All forms come in the same format in almost real time. Very few errors now compared to the old methods and also easy to revise and resend when there is an error by user.
CONSOne of our few complaints is the freedom to update and change the form when there is a custom layout attached. The form is then locked which i understand if there are certain changes made it could make the output nonfunctional. There should be a layout builder we could use similar to the form builder. I mentioned this in a previous review and was sent a link to custom layout builder. Will be trying this out and update with my thoughts. Thank you for getting back to me promptly!
Justin
Oil & Energy, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
ProntoForms for the Win!
Our experience with ProntoForms has been great! The customer support is surprisingly fast and on-point.
PROSEasy to develop and deploy forms, easy to connect to our EMIS for additional workflows, straightforward for users
CONSNot all the features we would like to see
Vendor Response
Hey Jerry, Thank you for taking the time to share your experience. Glad to hear your implementation has gone well. Appreciate your sharing the positive experience with our customer support team! I will let them know. We're always striving for continuous improvement here at ProntoForms. I am certain your Customer Success Manager would be quite interested in any features you would like to discuss. Why not reach out directly? All the best, Esmond Ng from ProntoForms
Replied November 2022
Katie
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Love this software
We use this software daily in the field to make sure that our representatives are capturing all the data we need to be successful at our jobs. We also love the customer feedback forms that allow our customers to submit forms online to us in an easy process
CONSWish there was a way to see which questions are connected to multiple conditional logic questions. It can be a bit confusing at time when adding to a new form.
Vendor Response
Hey Katie, Thank you for taking the time to leave a review. Glad to hear our software is an essential part of your business now. We appreciate your feedback concerning the visibility of multiple conditional logic questions. I'll notify our product team directly. If you need help in the future, we've got a ProntoForms community where you can voice your questions and get answers. Why not check it out at community.prontoforms.com? Thanks, Esmond Ng @ ProntoForms
Replied November 2022
Jill
Human Resources, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT