AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for patients and calendar management.

Users can create and maintain individual calendars as well as calendars for their staff. Account access levels can be configured to determine who can edit information and modify appointments. AppointmentPlus enables users to book rooms, create waiting lists and set available hours, among other features.

Clients who set up appointments using the software receive email and text notifications to remind them of appointment times. Users also receive notifications when clients create or modify appointments, make purchases or are added to a waiting list. AppointmentPlus tracks client history and can export data in Excel or HTML format. A “Book Now” button can be embedded in users' existing websites.

Support is provided through an online knowledge base. Monthly and annual billing options are available.



105 Reviews of AppointmentPlus

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 105 reviews

November 2018

Jennine from Estes Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Loved it!

It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

Pros

I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./

Cons

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Not built from groomer, at all.

For a basic scheduler it was okay. It was a but slow, not intuitive, but it would work if you didn't want specifics about your company. There are plenty of options that are geared specifically towards groomers that I am currently trying out.

Pros

We used this software after they said it was made for groomers. I quickly realized that it isn't, it's a generic scheduling software. I should have been more involved in the choosing of the software, but I left it to my grooming manager. Spent a lot of time and money setting this up only for the support staff to tell her months into the set up that it is not made specifically for grooming businesses (even after they told her it was). Very disappointing

Cons

No grooming features, sales team was misleading.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Great Way to Keep Track of Students

Pros

Used this software in our tutoring department at college, it was a great software that all the tutors could use to make appointments for students, it allowed us to filter tutors available by time and subject making it easy to find the best time and tutor for the students needs.

Cons

It was often a little difficult to combine appointments during the same hour time slot.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Powerful

Pros

Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.

Cons

It's cost. It's a bit too pricey for a small buisness or solo practioner.

August 2018

Joey from Electronics Company

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

AppointmentPlus Software Review

Pros

The notification feature is okay for reminding everyone about the task. I am loving also the color coding.

Cons

Hoping that the task will be easily synced on our calendars for a clear visual monitoring of our reminders.

August 2018

Trisha from Midtown Medical Group

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

So far so good

I'm just in the initial steps of using it but so far it is working great for me.

Pros

The support team is great. Answered all my questions in a timely manner. This software is very versatile. I have somewhat unique scheduling needs and Appointment Plus has been able to accommodate them.

Cons

It did freeze on me yesterday while I was working on my set up. I had to shut it down and restart it.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

August 2018

Makes scheduling much more efficient!

Although I really enjoy the color-coding and ease of google calendar, AppointmentPlus' front-facing feature makes my job so much easier because clients can book and cancel their own appointments by creating a username and login. The amount of messages in our business inbox has decreased significantly since we started using AP, which has been a huge time saver.

Pros

The override feature was very useful for being able to set a front-facing max, but gave the back-end users the option to schedule additional persons when necessary.

Cons

Takes a long time to sync with google calendar if you are creating recurring sessions for several months. Does not sync with google calendar if you are creating a past event.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

August 2018

Not the worst

Pros

There's a nice option to color code appointments, marking them as seen or no show etc.

Cons

Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person.

Also you have to hit refresh all the time to see if anyone new scheduled or dropped out.

August 2018

Jameli from Fit Small Business

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

AppointmentPlus revolutionizes the way people manage online bookings.

Pros

It is straightforward and efficient when it comes to consolidating and accepting appointments online.

Cons

I think the main downside is the pricing as it is a bit higher than its competitors. There are problems with calendar sync as well.

July 2018

Janine from Self Employed

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

2 of 5

July 2018

Not bad but it can be way more better

Having appointments made for me remotely.

Pros

I like that is easy to use and allow to block specific period of time during one day. You can also use different locations (if you are in the manager team) and you can view all your appointments in list format.

Cons

The app is easy to use but professionals could benefit from features like easily linking appointments to the google calendar, or receive alerts when appointments are being booked or send an email. It could also be helpful if it would allow you to block more than one block of time at the same time.

Response from AppointmentPlus of AppointmentPlus

Replied August 2018

Janine, Thank you for the review. Most of what you noted is existing functionality in the system. I'll have one of our Success team members reach out to you right away to show you those features.

June 2018

Anne from Food Manufacturing

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

AppointmentPlus Review

Pros

As an Executive Assistant, it really helps me with my everyday work for my boss's schedule from day to day.

Cons

Maybe a little more cheap for this software. And also the margin of error in determining one, hoping to improve.

June 2018

Jordan from Southwind Foods / Great American Seafood Imports Co.

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

User friendly scheduling software!

Pros

The website is easy to use and you have the ability to customize. Customer support is responsive and knowledgeable.

Cons

Appointment confirmations are a manual process. Occasional glitches make it difficult to schedule sometimes though not common.

June 2018

Tony from Arizona Technology Council

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Good stuff!

Pros

We use the system every day. The mobile app is really helpful. It’s useful for our remote employees that aren’t always close to their computers. They’ve really improved the mobile app in the last year or so.

Great product. Love the quick answers to questions I receive.

Cons

I don’t have any cons. The team has been supportive and receptive to ideas and changes. Working through the platform over the years, I have seen many iterations. They are definitely heading the right direction!

June 2018

Matanda from SPARROWONE.COM

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Best scheduler I've found

Pros

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Cons

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

June 2018

Matt from Coalition for Homelessness Intervention and Prevention (CHIP)

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Custom use of Appointment Plus for entry into Emergency Shelter

Pros

The platform is very user friendly and allows for our community in Indianapolis to use Appointment Plus so the community can view open space in Emergency Shelter and then reserve the space for households in need. Everyone that we have worked with in support team and our account representative have been easy to work with and have met our needs with this atypical use of their system. The training was simple and easy to facilitate which helped our community use a new software to provide access to emergency shelter in a way Indianapolis has not been able to do prior. As far as cost, it was far below what our other more custom options were with a far simpler view and process.

Cons

Some of the functions of the software are not items we use for our application. We wish we could hide a few more of these but it does not affect the reliability and function side that we need.

June 2018

Bre from Valor Global

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Great scheduling system

Pros

Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable. It does everything we need it to do.

Cons

It would be helpful if it had a horizontal calendar view, but the current calendar page works fine for us.

May 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Fits our needs

Pros

Very responsive customer service. We also like that we are able to do most things ourselves, without needing to rely on help (e.g. pull reports, change notifications, change schedules, etc).

Cons

Some work arounds required - some additional flexibility in the fields would make for a cleaner user experience for end users, but overall the product fits our needs.

May 2018

Rebecca from Arbuckle Life Solutions

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

HELPFUL

I think, for the money, it is a great product. It's just that we don't have the money to launch such a system as a nonprofit facility.

Pros

I like that the client can make their own appointment and automatically get reminders through text or email. The client is also responsible for cancelling the appointment.

Cons

I think the only thing I found aI did not like was the price for the software. We are a non-profit and it is a little steep.

May 2018

Christine from Long Grove Psych Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Have used this software for having volunteers sign up for us

Pros

It is super easy to use - eliminates phone calls which I hate to do. Customer service is great. A very reliable app!

Cons

Not many cons at all. The reports were sort of confusing to me at first but I figured it out. I guess just a little pricier than I had wanted.

May 2018

Brittany from The Perfect Workout

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Using this program as an admin staff and scheduling interviews has been a breeze.

Pros

It is extremely easy to use and plug in appointments. We can see schedules across multiple studios which makes coordinating easy. It syncs well with our client profiles and the color coordination keep it super organized!

Cons

While easy to use the design could use an update. It is very simple which is nice, but has an outdated feel. Otherwise it does what it needs to!

Response from AppointmentPlus of AppointmentPlus

Replied May 2018

Thank you for the splendid review, Brittany! I'm happy to hear that AppointmentPlus is helping your multiple studios stay coordinated. If anyone reading this hasn't checked out The Perfect Workout, look it up. It's a fascinating approach to working out. Thanks again, Brittany!