AppointmentPlus Software

Pros

Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.

Cons

It's cost. It's a bit too pricey for a small buisness or solo practioner.

Although I really enjoy the color-coding and ease of google calendar, AppointmentPlus' front-facing feature makes my job so much easier because clients can book and cancel their own appointments by creating a username and login. The amount of messages in our business inbox has decreased significantly since we started using AP, which has been a huge time saver.

Pros

The override feature was very useful for being able to set a front-facing max, but gave the back-end users the option to schedule additional persons when necessary.

Cons

Takes a long time to sync with google calendar if you are creating recurring sessions for several months. Does not sync with google calendar if you are creating a past event.

Pros

There's a nice option to color code appointments, marking them as seen or no show etc.

Cons

Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person.

Also you have to hit refresh all the time to see if anyone new scheduled or dropped out.

Pros

It is straightforward and efficient when it comes to consolidating and accepting appointments online.

Cons

I think the main downside is the pricing as it is a bit higher than its competitors. There are problems with calendar sync as well.

Having appointments made for me remotely.

Pros

I like that is easy to use and allow to block specific period of time during one day. You can also use different locations (if you are in the manager team) and you can view all your appointments in list format.

Cons

The app is easy to use but professionals could benefit from features like easily linking appointments to the google calendar, or receive alerts when appointments are being booked or send an email. It could also be helpful if it would allow you to block more than one block of time at the same time.

Pros

The website is easy to use and you have the ability to customize. Customer support is responsive and knowledgeable.

Cons

Appointment confirmations are a manual process. Occasional glitches make it difficult to schedule sometimes though not common.

Pros

We use the system every day. The mobile app is really helpful. It’s useful for our remote employees that aren’t always close to their computers. They’ve really improved the mobile app in the last year or so.

Great product. Love the quick answers to questions I receive.

Cons

I don’t have any cons. The team has been supportive and receptive to ideas and changes. Working through the platform over the years, I have seen many iterations. They are definitely heading the right direction!

Pros

We've had trouble finding the right scheduling system. We tested a number of them, but settled on AppointmentPlus. The main reason is that it has more configurability for our complex scheduling process. They had a trainer help us get it set up. That was free, which was pretty cool. Once it was up and going, we've had very few questions. It has been very reliable. We're happy customers.
The Good News:
-Configurable - lots of settings and rules
-Intuitive - easy to work with appointments and run reports
-Training - I thought it was great that we had a real person training us

Cons

Looks - the interface looks a little dated, but it works just fine. This is why I only gave 4 stars on features.

Pros

The platform is very user friendly and allows for our community in Indianapolis to use Appointment Plus so the community can view open space in Emergency Shelter and then reserve the space for households in need. Everyone that we have worked with in support team and our account representative have been easy to work with and have met our needs with this atypical use of their system. The training was simple and easy to facilitate which helped our community use a new software to provide access to emergency shelter in a way Indianapolis has not been able to do prior. As far as cost, it was far below what our other more custom options were with a far simpler view and process.

Cons

Some of the functions of the software are not items we use for our application. We wish we could hide a few more of these but it does not affect the reliability and function side that we need.

Pros

Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable. It does everything we need it to do.

Cons

It would be helpful if it had a horizontal calendar view, but the current calendar page works fine for us.

Pros

Very responsive customer service. We also like that we are able to do most things ourselves, without needing to rely on help (e.g. pull reports, change notifications, change schedules, etc).

Cons

Some work arounds required - some additional flexibility in the fields would make for a cleaner user experience for end users, but overall the product fits our needs.

Pros

It is extremely easy to use and plug in appointments. We can see schedules across multiple studios which makes coordinating easy. It syncs well with our client profiles and the color coordination keep it super organized!

Cons

While easy to use the design could use an update. It is very simple which is nice, but has an outdated feel. Otherwise it does what it needs to!

Pros

The auto email notifications and the reports that can be generated. I also like how user friendly the customer view is, and the ability to customize it.

Cons

It is very complicated, with a million questions to figure out, but with the great customer service, it makes it easier.

Pros

Works great for our small business. We have multiple different departments and services that we offer and with this program, we can split them up and keep track of all of their appointments for the day. They can also leave themselves or the office notes to add to the customer profiles or for whatever else.

Cons

I haven't found a way that I can look at more than service as a week view. Sometimes that would come in handy.

Pros

So easy to keep up with appointments for all of our different departments that we run. Great that our drivers can log into it as well and keep up with what they have for the day and even make the office notes.

Cons

I have no complaints at all with this program. We don't use it to its fullest so no complaints for what I do use.

Pros

I really like how intuitive and easy the software is to use. I also found the customer support extremely helpful.

Cons

I honestly do not have a whole lot of pad things to say about the software except that may be too robust for a small group of users.

Pros

I was able to enter in all the medical
Appointments and it also took the information of the person that I can use for the future.

Cons

I could only add appointments but not activities or ped days or meetings. I had to make the other members on my team also have an account to add their name of who was doing what.

Pros

I like how this software easily and concisely organizes all of your appointments in one place. It also integrates well with other scheduling software.

Cons

I like this product overall, but it could be a bit easier to create new appointments or to connect other calendars.

I got the benefit of organization and never forgetting an appointment.

Pros

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

Cons

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

Pros

We use this, not in our day to day scheduling, but for our outsource scheduling: pharmacy reps, brand reps, and even when we were looking to hire additional employees. It was super easy to use and customer service is great!

Cons

I can't think of any con to point out. It's been great having a seperate scheduler from the actual office software