AppointmentPlus Software

Pros

Works great for our small business. We have multiple different departments and services that we offer and with this program, we can split them up and keep track of all of their appointments for the day. They can also leave themselves or the office notes to add to the customer profiles or for whatever else.

Cons

I haven't found a way that I can look at more than service as a week view. Sometimes that would come in handy.

Pros

I really like how intuitive and easy the software is to use. I also found the customer support extremely helpful.

Cons

I honestly do not have a whole lot of pad things to say about the software except that may be too robust for a small group of users.

Pros

I was able to enter in all the medical
Appointments and it also took the information of the person that I can use for the future.

Cons

I could only add appointments but not activities or ped days or meetings. I had to make the other members on my team also have an account to add their name of who was doing what.

Pros

I like how this software easily and concisely organizes all of your appointments in one place. It also integrates well with other scheduling software.

Cons

I like this product overall, but it could be a bit easier to create new appointments or to connect other calendars.

I got the benefit of organization and never forgetting an appointment.

Pros

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

Cons

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

Pros

We use this, not in our day to day scheduling, but for our outsource scheduling: pharmacy reps, brand reps, and even when we were looking to hire additional employees. It was super easy to use and customer service is great!

Cons

I can't think of any con to point out. It's been great having a seperate scheduler from the actual office software

Pros

We’ve used the system now for a while and are extremely happy with it. I use the mobile app heavily and love the design of it. It’s super simple to use and provides exactly what I need.

Cons

I can’t really think of any cons or negatives. The system does what we need it to do. without much fuss.

Improved customer service & employee satisfaction, enhanced management analytics.

Pros

- Major timesaver for our Logistics & Customer Service Teams - dramatically reduced email/phone calls relating to 2500 shipments/month.
- Improved level loading of our warehouse
- Carriers very receptive to self serve appointment setting. easy to implement.
- Appointment templates have allowed us to tailor our dock schedules by load type, and align manpower to demand.
- Improve analytics/performance management.
- IDEA manager provides a mechanism to submit enhancement requests, with many of our requests incorporated in subsequent software releases
- Excellent people to work with - from Sales, to Implementation, and post launch Account Management!

Cons

- We would like to see reporting on exception management (no shows, lates) further enhanced
- We would like to see additional time based analytics surrounding appointment duration

Pros

The AppointmentPlus system has been a welcomed addition to our busy office. We use it for job candidate screening call scheduling. It has saved me countless hours of having to go back and forth in trying to find a time to schedule.

The system is well-designed and easy to use. I also like the automated email reminders I get. Overall, I couldn’t be happier with the system.

Cons

I can’t really think of any cons. Customer service is outstanding and the system exceeds our expectations

Pros

I use AppointmentPlus every day in my busy real estate practice. It helps keep all my showings organized. I also use the mobile app throughout the day. I like that I can quickly look up and change appointments. I also like the ability to click on a link and show Google Maps.

Cons

The mobile app has the basic booking, changing and cancelling appointment functionality - and it works great. Plus you can look up and add customers. But, it doesn’t have all the settings in it. I guess that makes sense, but sometimes I have to hop on my computer to change a preference. It doesn’t happen very often, though

Pros

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Cons

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Pros

Gives me line of sight as to what's coming in, eliminates my detention fees, and allows me to hold carriers accountable

Cons

I really don't have any cons. Allowing carriers to be able to schedule themselves according to our rules has been a life saver.

It allows us to have a central appointment scheduling point but administration is difficult.

Pros

Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved. The reports are also helpful.

Cons

The administrative functions are harder to work with. There are certain functions that are missing including the ability to remove all clients. This function requires intervention by the support team and comes at an additional cost.
Customization is not always easy with regards to creating and editing appointment slots.

Pros

Easy to use
Friendly application
More than one user at the time
Compatible with other software
Printer-friendly

Cons

Does not work well with some devices. We had issues with androids
Costumer service takes long to respond

Workload reduction at a low cost. We estimated a workload reduction for 8 people of about 2 weeks per year. Some of this workload did shift to Receiving and our Local Material Group. Also a benefit to carriers in that they can schedule when we have openings, their choice, just as long as they hit the correct due date.

Pros

reduced work load, allows us to closer couple delivery times with the carrier ETA's, reduced dock conflict, low cost of AP, ease of startup

Cons

No connections with SAP and full integration. Not all carriers are using this program, so there is a learning curve on that side

Pros

The features in the system are really vast. It comes down to having something reliable and easy to use!

Cons

While there were issues with the system about a year ago, they have since resolved the issues and the software has been working beautifully!

Ease of scheduling

Pros

The price is affordable for what I needed. Also, it is very user-friendly. I've been able to instruct my techs how to use the mobile app with little difficulty. Every time I've had a question, someone has called me back in a reasonable time frame.

Cons

I only have one complaint. If I email the schedule, the techs are unable to click on the address and it takes them to google maps. Only through the app can they do that. I feel it would be a little easier for them and for me if they could work from an email.

Pros

It is a good software which has most of the features you would generally use for its purpose but still a lot of scope.

Cons

Update was a major fail. It was really disappointing. Hopefully they are looking into it seriously and come up with something better.

Pros

The software ran flawlessly and filled all the needs I had for it. I loved the automated reminders for appointments and flexibility it allowed for clients to reschedule, etc. as needed.

Cons

It took awhile to understand how to run the software smoothly. Like most things, there was an initial learning curve but it's a positive in some respects because of the vast amount of features the software offers. Great product!

Pros

Ease of use and the support you receive from customer service is top notch. As soon as a ticket is submitted to look into any matter, you receive a follow up. Very happy with our experience with product.

Cons

Although I have had a very positive experience with the software, the only item that can be of concern sometimes deals with the speed of the interface during peak times. Sometimes the software seems to go slower during certain peak times.