AppointmentPlus Software


 

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites and calendar management.

Users can create and maintain individual calendars as well as calendars for their staff. Account access levels can be configured to determine who can edit information and modify appointments. AppointmentPlus enables users to book rooms, create waiting lists and set available hours, among other features.

Clients who set up appointments using the software receive email and text notifications to remind them of appointment times. Users also receive notifications when clients create or modify appointments, make purchases or are added to a waiting list. AppointmentPlus tracks client history and can export data in Excel or HTML format. A “Book Now” button can be embedded in users' existing websites.

Support is provided through an online knowledge base. Monthly and annual billing options are available.

 

AppointmentPlus - Mobile calendar
 
  • AppointmentPlus - Mobile calendar
    Mobile calendar
  • AppointmentPlus - Desktop schedule
    Desktop schedule
Supported Operating System(s):
Web browser (OS agnostic)

82 Reviews of AppointmentPlus

 

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Software Advice Reviews (6)
More Reviews (76)

Showing 1-6 of 6

Quinton from Celebrity Smiles
Specialty: Property management
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Mediocre

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Scheduling clients quickly is the business problem being solved. It is quick to put in a client and schedule them leaving us more time to speak to more clients.

Pros

Ability to see the rooms and who is scheduled in the rooms we have at what time in a very clear set up

Cons

Difficult to change things in the system. Will give random error messages with no real explanation as to why they are happening. IT support very slow to respond when issues arise especially after updates to system.

Review Source

  Response: Bob, AppointmentPlus

Date: March 2018

March 2018

 

Quinton, thank you for the review. We do appreciate you pointing out some positives on the system, but we also want to acknowledge the areas in which you have concerns. Regarding the error messages, we have addressed that issue and it is now resolved. I apologize for that. With regard to slow IT support response after system updates, we did have a recent post-release issue that took a little longer than normal to identify and resolve. But, it’s working correctly now. Thank you again for the review.

 
 

Donald from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Appointment Plus Is Average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very detailed with an abundance of functionality Appointment Plus is a great tool if you have multiple applications in a dynamic setting.

Cons

The UI leaves quite a bit to be desired and customer support isn't always the most effective solution.

Review Source

  Response: Bob, AppointmentPlus

Date: March 2018

March 2018

 

Donald, thank you for taking the time to submit a review. We indeed do have an abundance of functionality. That's something that sets us apart. Our system can be configured to meet the unique scheduling needs of most every organization. With regard to the UI, we have just released our new mobile-responsive user interface. It's beautifully-designed and is getting rave reviews. If you'd like to check it, please contact us and we'll enable it for your account. Thanks again for the review!

 
 

Sandy from bend nsa
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

been with the company for years, it changed my business for the better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

love this system

Pros

reduces no show to almost never
keeps me working and making money instead of calling people back
cheap front desk option

Cons

that you can't stay logged in until you log out on the phone app and sometimes it times out on my desk top as well

Review Source
 
 

Trinidad from Guaranteed Rate
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Love this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how it is so easy to use. I think this application is my favorite one and its a daily use of mine.

Review Source
 
 

Anna from Wofford College
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

AppointmentPlus Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Loved that it had an app for my phone. Loved that we could break it up into several different schedules
Loved that it was webbased

Cons

Not a good fit for our office. We are a small college health services. Needed shorter appointment time blocks, needed to be able to block off time and certain appointments randomly based on scheduling conflicts. Needed less down time from the company. A little bit better customer service would have been nice

 
 

Paul from Gulf Coast Men's Health
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Scheduling Software on a Budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Despite the slightly tricky questions this is a great scheduling software that we have had great luck using for years now. I would highly suggest this over some other options out there as once you are set up it really is extremely user friendly.

Pros

There is great customer support and help setting up your Scheduler and users. If you have multiple offices there is also the ability to handle that as well. I find the appointment reminder email to our patients to be perfect. You can allow them to confirm or reschedule and if you choose to add this to your website they can schedule an appointment themselves right online.

Cons

Some of the setup questions seem straight forward but can be a bit tricky and confusing as to the correct way to answer to assist the setup. If you schedule an appointment at the end of your day you have to adjust the length of time of the appointment to fit otherwise it will not allow you to schedule the appointment. Therefore, if you schedule until 4:00 then as some time on the schedule so that you can schedule that slot.

 
 
 
Showing 1-20 of 76

Anthony from DCG

April 2018

April 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works great for our small business. We have multiple different departments and services that we offer and with this program, we can split them up and keep track of all of their appointments for the day. They can also leave themselves or the office notes to add to the customer profiles or for whatever else.

Cons

I haven't found a way that I can look at more than service as a week view. Sometimes that would come in handy.

Review Source: Capterra
 

Steven from LoSasso
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I think the software is very intuitive to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how intuitive and easy the software is to use. I also found the customer support extremely helpful.

Cons

I honestly do not have a whole lot of pad things to say about the software except that may be too robust for a small group of users.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Steven, thank you for your review of AppointmentPlus. I appreciate your kind words on how the software is intuitive and easy to use. You also talked about our customer support being extremely helpful. It can oftentimes be a cliche for companies to advertise that they provide outstanding customer support, but time and again we get positive feedback from our clients on our service. In today's impersonal world, clients tell us that it's refreshing to get to speak with a friendly, knowledgeable person when they have a question. Thanks for pointing that out, and thank you for taking the time to write us a review. It is very much appreciated.

 

Tania from MOSD

April 2018

April 2018

I used the free trial and I found it to be very impressive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was able to enter in all the medical
Appointments and it also took the information of the person that I can use for the future.

Cons

I could only add appointments but not activities or ped days or meetings. I had to make the other members on my team also have an account to add their name of who was doing what.

Review Source: Capterra
 

Maggie from Brewed

April 2018

April 2018

Easy to figure out, could be easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how this software easily and concisely organizes all of your appointments in one place. It also integrates well with other scheduling software.

Cons

I like this product overall, but it could be a bit easier to create new appointments or to connect other calendars.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Maggie, I appreciate you taking the time to write a review for us. Keeping your appointments organized and centralized is definitely a benefit of the system. With regard to ease of creating appointments, you'll be happy to know that we've simplified the booking process in the newest version of the software. Thanks again for the review!

 


April 2018

April 2018

Excellent appointment reminder! Will help you stay organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I got the benefit of organization and never forgetting an appointment.

Pros

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

Cons

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Thank you for your review of the system. It sounds like you are a tutor. We have hundreds of tutors who use AppointmentPlus. I'm glad the software helps keep you organized with your busy schedule. And yes, the fact that it's cloud-based does make it convenient because you can access your account anywhere at any time. With regard to your comment about the learning curve, it's true. Like most software systems, it takes a little while to get the hang of using the system. But, once you are used to it, it's easy. And, as noted, our customer service team is always ready to help. Thank you again for the excellent review!

 

Nicole from Grove City Optical

April 2018

April 2018

This has been a life saver!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We use this, not in our day to day scheduling, but for our outsource scheduling: pharmacy reps, brand reps, and even when we were looking to hire additional employees. It was super easy to use and customer service is great!

Cons

I can't think of any con to point out. It's been great having a seperate scheduler from the actual office software

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Nicole, thank you for the outstanding review! It sounds like you use AppointmentPlus in several capacities for your eye care center. That's part of what makes AppointmentPlus so powerful. It can be easily configured for different uses. Thank you again for the five-star review!

 


April 2018

April 2018

AppointmentPlus is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We’ve used the system now for a while and are extremely happy with it. I use the mobile app heavily and love the design of it. It’s super simple to use and provides exactly what I need.

Cons

I can’t really think of any cons or negatives. The system does what we need it to do. without much fuss.

Review Source: GetApp
 

Colleen from WinCup

April 2018

April 2018

Our expeditors love this tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved customer service & employee satisfaction, enhanced management analytics.

Pros

- Major timesaver for our Logistics & Customer Service Teams - dramatically reduced email/phone calls relating to 2500 shipments/month.
- Improved level loading of our warehouse
- Carriers very receptive to self serve appointment setting. easy to implement.
- Appointment templates have allowed us to tailor our dock schedules by load type, and align manpower to demand.
- Improve analytics/performance management.
- IDEA manager provides a mechanism to submit enhancement requests, with many of our requests incorporated in subsequent software releases
- Excellent people to work with - from Sales, to Implementation, and post launch Account Management!

Cons

- We would like to see reporting on exception management (no shows, lates) further enhanced
- We would like to see additional time based analytics surrounding appointment duration

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Colleen, thank you for the stellar review! It's great to hear that AppointmentPlus has improved the efficiency of your operations. With regard to the feature suggestions you noted, both are already on the roadmap. Thank you again for the review!

 

Jennifer from Spelman Johnson
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Could Not Be Happier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The AppointmentPlus system has been a welcomed addition to our busy office. We use it for job candidate screening call scheduling. It has saved me countless hours of having to go back and forth in trying to find a time to schedule.

The system is well-designed and easy to use. I also like the automated email reminders I get. Overall, I couldn’t be happier with the system.

Cons

I can’t really think of any cons. Customer service is outstanding and the system exceeds our expectations

Review Source: GetApp

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Jennifer, we appreciate the 5-star review! Yes, having to go back-and-forth in trying to find a date and time that works is a big time-waster. I’m happy to hear that AppointmentPlus has solved this problem for your organization. It makes us happy that you couldn’t be happier!

 

Joe from Real Estate

March 2018

March 2018

Vital to my business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I use AppointmentPlus every day in my busy real estate practice. It helps keep all my showings organized. I also use the mobile app throughout the day. I like that I can quickly look up and change appointments. I also like the ability to click on a link and show Google Maps.

Cons

The mobile app has the basic booking, changing and cancelling appointment functionality - and it works great. Plus you can look up and add customers. But, it doesn’t have all the settings in it. I guess that makes sense, but sometimes I have to hop on my computer to change a preference. It doesn’t happen very often, though

Review Source: GetApp

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Joe, thanks for taking the time to write a review. We get a lot of positive feedback on our mobile apps. I’m glad you like the maps feature. It definitely comes in handy for those who work on-site with customers. With regard to what you wrote about settings in the mobile app, that is correct. The mobile apps are designed to provide fast access to the most important parts of the system. But the settings, which are not used on a daily basis, are controlled by the standard, web-based part of the system. Thank you again for the excellent review!

 

Robert from Pure Chat
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

5 Stars Plus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Cons

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Review Source: GetApp

  Response: AppointmentPlus, AppointmentPlus

Date: April 2018

April 2018

 

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

 

Bob from Cherokee Distributing Company

March 2018

March 2018

Dock Scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gives me line of sight as to what's coming in, eliminates my detention fees, and allows me to hold carriers accountable

Cons

I really don't have any cons. Allowing carriers to be able to schedule themselves according to our rules has been a life saver.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Bob, thanks so much for the superb review! I appreciate it. Having visibility into the entire schedule for the day is definitely a time-saver. It's one of the components of our system that clients like best. Thanks again for the great review!

 

Christopher from Genesee Health Plan

March 2018

March 2018

Good software but not always easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows us to have a central appointment scheduling point but administration is difficult.

Pros

Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved. The reports are also helpful.

Cons

The administrative functions are harder to work with. There are certain functions that are missing including the ability to remove all clients. This function requires intervention by the support team and comes at an additional cost.
Customization is not always easy with regards to creating and editing appointment slots.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Christopher, thank you for your review. It sounds like your concern is the difficulty in administering the system. I'm aware of your account and your unique situation of needing to delete all customers in your database periodically. That isn't a common use case and it is true that we do not provide a way for users to delete all of their customers at the same time. We made a decision to not include this feature because we felt that it posed too much of a risk to our clients. Thus, we do it upon request, as needed, and with a signed approval form. Thank you for also pointing out the improvements we've made to the interface and the user experience. We are always striving to provide more value to our clients. Thanks again for reviewing the system, Christopher.

 

MONICA from My Life is a Journey

March 2018

March 2018

Keep track of patients appointments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Friendly application
More than one user at the time
Compatible with other software
Printer-friendly

Cons

Does not work well with some devices. We had issues with androids
Costumer service takes long to respond

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Monica, thank you for the review. I appreciate you taking the time to share your thoughts. You pointed out one of the most powerful parts of the system - the ability for it to handle multiple staff members. We have clients ranging from 1 staff member to thousands. You also noted that is was an easy-to-use, friendly application. We agree! With regard to areas of concern, we did previously have users report some issues with our Android app, but those have now been resolved. I apologize if they caused frustration for you. You also stated that customer service takes too long to respond. You may be referring to a bug fix, as our customer service team typically responds very quickly to questions - most times within minutes. Monica, thank you again for taking the time to write a review.

 

James from Campbell Soup Company
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

The tool has helped us streamline our workload and allow us to work higher priority work streams.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Workload reduction at a low cost. We estimated a workload reduction for 8 people of about 2 weeks per year. Some of this workload did shift to Receiving and our Local Material Group. Also a benefit to carriers in that they can schedule when we have openings, their choice, just as long as they hit the correct due date.

Pros

reduced work load, allows us to closer couple delivery times with the carrier ETA's, reduced dock conflict, low cost of AP, ease of startup

Cons

No connections with SAP and full integration. Not all carriers are using this program, so there is a learning curve on that side

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

James, thank you for taking the time to write a review. It sounds like AppointmentPlus has really helped to streamline your operations and reduce costs. With regard to integrating, we have a very robust API that hundreds of our clients use to integrate to their existing systems. If you'd like more information on how it works, please reach out to us. We are more than happy to help. Thank you again for the terrific review.

 

Laura from The CorePoint
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

This software allows us to create and manage our appointments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The features in the system are really vast. It comes down to having something reliable and easy to use!

Cons

While there were issues with the system about a year ago, they have since resolved the issues and the software has been working beautifully!

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Laura, thank you for the review! Yes, some of the main differentiators for AppointmentPlus are our strong feature set, ease-of-use, and reliability. And, with CorePoint operating in the banking industry, we also know that security and privacy are critically important. We take both very seriously as we have thousands of clients who are subject to regulations. Thank you again for the stellar review!

 

Wanda from David Childers Heating & Cooling

March 2018

March 2018

I love this app. It is already making scheduling easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of scheduling

Pros

The price is affordable for what I needed. Also, it is very user-friendly. I've been able to instruct my techs how to use the mobile app with little difficulty. Every time I've had a question, someone has called me back in a reasonable time frame.

Cons

I only have one complaint. If I email the schedule, the techs are unable to click on the address and it takes them to google maps. Only through the app can they do that. I feel it would be a little easier for them and for me if they could work from an email.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Wanda, thank you so much for the review. I'm glad you like the mobile apps. We put a lot of time and effort into making sure they provide an excellent user experience. Also, thank you for the nice note on our support team. We indeed do strive to provide answers as quickly as possible. Regarding your question about Google Maps, I'll have someone contact you to see if we can quickly add this for you. Thanks again for the stellar review!

 

Karan from ASU

March 2018

March 2018

A good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a good software which has most of the features you would generally use for its purpose but still a lot of scope.

Cons

Update was a major fail. It was really disappointing. Hopefully they are looking into it seriously and come up with something better.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Karan, thank you for the review. With regard to the update, I assume you are referring to our software update in March of 2017 (one year ago). That update did indeed have some issues. Since that time, however, we have made major improvements to the release process and have had excellent feedback when we release updates to the system. Thank you for taking the time to provide your thoughts.

 

Austin from StrongMind Aesthetics

March 2018

March 2018

I used appointment plus briefly at my last company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software ran flawlessly and filled all the needs I had for it. I loved the automated reminders for appointments and flexibility it allowed for clients to reschedule, etc. as needed.

Cons

It took awhile to understand how to run the software smoothly. Like most things, there was an initial learning curve but it's a positive in some respects because of the vast amount of features the software offers. Great product!

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Austin, thank you for the review. I'm glad you liked using the AppointmentPlus system. Yes, the automated reminders are a helpful feature for reducing no-shows. We get a lot of positive feedback about them. Thanks again for the great review!

 

Denver from NSU

March 2018

March 2018

Very Positive Experience With the Software and the Customer Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and the support you receive from customer service is top notch. As soon as a ticket is submitted to look into any matter, you receive a follow up. Very happy with our experience with product.

Cons

Although I have had a very positive experience with the software, the only item that can be of concern sometimes deals with the speed of the interface during peak times. Sometimes the software seems to go slower during certain peak times.

Review Source: Capterra

  Response: AppointmentPlus, AppointmentPlus

Date: March 2018

March 2018

 

Denver, thank you for the review. And thank you for the kudos on our customer service. We take a lot of pride in providing fast, accurate answers to our clients.

With regard to the peak-time speed issue on your account, we are aware of the issue and have already taken steps to help address it.

Thank you again for the review.

 
 
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