Booxi Software

FrontRunners 2021

About Booxi

Appointment scheduling software built for Enterprise. Booxi is used to manage individual appointments or group events at scale. Use cases include scheduling consultations, workshops, pickups or returns, and many more. Our technology is trusted by leading retailers for its ease of use and extremely robust feature set. Booxi available in 80 countries and 16 languages, can be deployed in a matter of days and integrates with Salesforce, Adobe, Sendgrid, and many more....

Booxi Pricing

Starting at 20$/month per user

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Not Available

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Booxi User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 51 reviews

User Profile

EDUARDO

Verified reviewer

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2020

Very complete web and mobile application that optimizes the management of beauty salons.

We have been able to verify significant changes since the implementation of this program, we used it for 4 years and helped us with the digital systematization of customers, so we could create a database of our customers, make digital promotions and organize our agenda more effectively, as well as increase the productivity of the beauty salon thanks to the optimization of planning and programming of resources, staff, and facilities. Booxi has become the cornerstone of the business evolution of our business, managing to consolidate and expand in our franchise projects, in addition to ensuring greater satisfaction and quality of care with customers, we are pleasantly satisfied with the functions provided by this automatic program, has been a great help and has taught us a lot about the management of beauty salons.

Pros

Booxi a very robust and complete web and mobile application as it has many integrated automated functions, such as: Sending confirmations and automatic reminders by e-mail and text message, appointment booking management, facility planning, as well as personnel. It also includes mobile applications, digital marketing, online payments, customer retention, in addition to real-time programming so it is a tool that will greatly facilitate and improve the management of your business. On the other hand, it has a very friendly interface, being very easy to configure, navigate and use, both for us users and for our customers through the mobile application.

Cons

It is necessary for the development of an inventory function to complement this program. On the other hand, offers an excellent digital marketing function, but only links or integrates with Facebook, it would be convenient to integrate promotional campaigns through Instagram, as it is currently the most used social network and with this, we can reach more future customers and therefore increase our customer portfolio.

Keith

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2020

Simple to adopt, easy to use

Overall this software ticks most of our boxes and we've been generally pleased with the stability of the product.

Pros

The software was relatively easy to adopt and use from the beginning, and for the most part we were able to make adjustments without requiring Support. I also like that I had a direct Support contact that I could reach out to as needed.

Cons

Couple of areas for improvement: --Duplicate profiles may be created if a client books online and adds in additional information --Client notes do not come forward, or there is no indication a note exists the next time a client books an appointment, so you must go into their profile to confirm they haven't previously made specific requests. We have asked for this feature/flag to be added.

Reasons for choosing Booxi

The price was competitive and the direct Support was a major plus. Having one person to discuss complications with made the adoption process very smooth.

Bernhard

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

March 2022

Good booking software for small businesses

Pros

Booxi is easy to use and a good solution for limited needs of a small business.

Cons

When my business expanded, the functionalities were not sufficient anymore.

Response from Booxi

Hello Bernhard, We invite you to contact support@booxi.com to resolve your situation. In fact, Booxi has been designed and developed for businesses that want to grow and scale, and is used by retailers with 100+ locations. With that in mind, we are curious to know what issues you are experiencing on your end and help you resolve them. In any case, know that the Booxi Team is happy to help you and we will do everything such that you get the most out of our software. Thanks! -Booxi Customer Support

Replied April 2022

Cindy

Company size: 2-10 employees

Industry: Cosmetics

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2020

Super !

Très bonne !

Pros

Il est facile d’utilisation pour gérer tous nos services

Cons

Tout fonctionne bien pour nous , j’ai eu à 2 reprises un petit problème que vous avez résolu rapidement.

Reasons for choosing Booxi

Le service m’a donné envie de faire affaire avec vous !

Nathalie

Company size: 1 employee

Industry: Alternative Medicine

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Un outil indispensable pour faciliter la prise de rendez-vous et assurer les rappels!

Avec le service de prise de rendez-vous en ligne je peux être plus efficace pour répondre rapidement à mes clients. Car confirmer un rendez-vous se fait généralement en moins de 1 minute, je peux donc répondre entre mes rendez-vous au lieu d'attendre d'avoir plus de temps pour faire des appels téléphoniques. De plus, les rappels automatisés qu'on peut programmer comme on le souhaite, c'est-à-dire selon le nombre de jours, heures ou minutes désirés, sont très utiles pour éviter les "no show" ou si vous voulez les gens qui ont oublié leur rendez-vous...

Pros

Ce logiciel/application me permet de gérer mes demandes de rendez-vous comme je le voulais. Bien qu'on puisse y publier son horaire j'ai préféré l'option de recevoir les demandes de rendez-vous moi-même, de manière à gérer les urgences, prioriser les suivis aux nouveaux rendez-vous, etc. Aucun autre logiciel me permettait cet option. Mes clients adorent cette manière de fonctionner. N'ayant pas de secrétariat cela me permet d'être beaucoup plus rapide à répondre à leur demande. Ils aiment recevoir une confirmation lors de la prise de rendez-vous puis un rappel quelques jours avant. J'ai régulièrement des commentaires positifs de leur part. Je l'utilise depuis 2017 après l'avoir découvert moi-même en tant que cliente d'une entreprise qui l'utilisait pour la gestion de ses rendez-vous. Je l'ai trouvé tant convivial que j'ai contacté Booxi pour utiliser leur service. Je vous le recommande sans hésitation!

Cons

J'utilise l'application IOS sur mon téléphone car la version IOS pour la tablette n'est pas disponible. C'est le seul hic je vous dirais que j'éprouve.

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