All Intelligent Medical Software Reviews
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Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Excellent practice automation system for ambulatory medical office, optimizes the user experience
One of the benefits that I like the most is that this software helps close the gap between mental health problems, substance abuse and the need for an electronic health record (EHR) to improve efficiency in their practice and improve care to the patient. It has live technical support from experts, specific mental health templates, mental health EHR characteristics, allows to better communicate the key information and with greater precision and the delivery of attention summaries and other information required by the significant use.
PROSI like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time.
CONSI like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case.
Vendor Response
Thank you for your review. Your feedback is much appreciated!
Replied June 2018
Brittany
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Best of the Best in Billing and Practice
Overall, IMS improved the AR (in one provider increasing revenue by 30% in the first 8 weeks!), and the reporting available gave us the best indicators to catch any issues early, and to work through them systematically. The system is easy to use, easy to train, and very intuitive.
PROSOne of the best features of this software is the ability to customize to the needs of the practice and the individual. This system is a biller's dream as well with the customization available that makes billing multiple providers/multiple fee schedules with ease. The team was great to work with and very knowledgeable. They can interface and integrate with almost any system if needed. Moving to IMS made an exponential positive impact very quickly. The A/R module to work the claims is one of my favorite features! The reporting is absolutely stellar and I can get just about any report that the providers might ever ask for.
CONSThe only thing that I'd change is that I'd like to be able to just drag and drop a file into the system if I want to upload instead of having to manually upload through the RDP. Nothing major, just a preference.
Reason for choosing Intelligent Medical Software
The ability to customize what was needed to the providers, schedulers, billing team, and the pricing was great!
Reasons for switching to Intelligent Medical Software
Limited ability of other systems impacting billing, bottom line, and workflows for both billing and providers.
Vendor Response
Hi, Brittany -- We're so happy to hear that you're enjoying IMS and that it's already increasing your revenue! We work hard to fit the software to each client's needs, so we're glad that the system works for your specific workflows. Please let us know if you have any additional feedback, and our team will work hard to incorporate it into our next Build. Thanks again for your review!
Replied March 2023
Laura
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Maryland Allergy office
It is getting better than it used to, but still not optimal
PROSNow that I have a dedicated person to work with it is better
CONSReporting, support understanding, language barriers
Reasons for switching to Intelligent Medical Software
They went out of business, we didnt have a choice and not much time to find a new one
David
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
IMS software for Cosmetic Surgery Practice
The scheduling interface was what brought us to this product and what has kept us as a customer for more than 10 years.
CONSEven though the interface is good, too many clicks are required to schedule an appointment. Poor interface for exporting to MS Outlook / iPhone.
Reason for choosing Intelligent Medical Software
Nearly equivalent features at a lower price point. Nextech administration would only consider me as a new customer at full price for the new practice despite having been the person responsible for selecting their product and paying for 50% of their fees for 13 years.
Reasons for switching to Intelligent Medical Software
I was starting a new practice after separating from a partnership and had to purchase software for the new office.
Vendor Response
Hi, David -- Thank you for being such a loyal and engaging client for so long! We appreciate your feedback on the scheduling interface, and we will let our development team know for future updates. Thanks for the review!
Replied July 2022
Melanie
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Very good but not perfect...but which EMR is?
Overall I feel they are looking to improve and assist with problems and glitches that come up as well as improve on the EMR by submitting requests to the build team.
PROSPOS system and the [SENSITIVE CONTENT] who helped integrate/train. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] who runs the reports is very knowledgeable and helpful. As well as [SENSITIVE CONTENT] in VAR support and [SENSITIVE CONTENT] always comes through for all support help. Support availability when things go wrong is very important. IMS always will suggest things for future builds based on feedback.
CONSInaccessibility/slow to respond of my customer service rep and I feel lack of knowledge overall.
Reason for choosing Intelligent Medical Software
We looked at a few other products that were dermatology specific. We would've had to switch and move everything and the cost of moving was not cost or time effective.
Vendor Response
Hi, Melanie -- We're so happy to hear that our support team has been helpful! We take feedback very seriously and are always looking for ways to improve and help our partners even more. Please let us know if you continue to have slow response times, and we will work to resolve the issue immediately. Thanks again for your review!
Replied February 2022
Kady
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
User friendly and attentive to our needs
IMS is extremely user friendly so training new employees, especially Millennials is such a breeze.
CONSWe switched from another EHR vendor and were used to certain reports that IMS didn't offer. Once we explained what we were looking for the updates were included in the next build.
Reason for choosing Intelligent Medical Software
Price
Reasons for switching to Intelligent Medical Software
Price and the ease of condensing two programs into one.
Vendor Response
Hi, Kady -- Thank you so much for your kind review! We're glad that IMS is the all-in-one solution you and your team were looking for. We love receiving feedback from our clients on the features they use or are looking for, so don't hesitate to keep reaching out with updates you'd like to see in the next build.
Replied March 2022
Ivan
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Well rounded EHR
The system is flexible and complex with the ability to improve and expand.
PROSThe general concept is great. Basic and essential functions and requirements are met perfectly.
CONSThe software is flexible to be customized for our Mental Health practice. But it is difficult for us in what way the software can help us.
Vendor Response
Hi Ivan -- Thank you so much for the review! Your feedback helps make our software the best that it can be. If you would like more information on how we can make a mental health-specific software work for your unique practice, please reach out to your Account Manager and they will be happy to help. Thanks again!
Replied January 2022
Heidi
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Best software by far
This sioftware makes my job hassle free, especially with automatic notifications regarding co-pay, or if i must obtain a patients signature. The physicians i work with are excited that they will never have to type out another note
PROSThe doctors i have worked with love the voice recognition. It makes it so much easier than having to type out a note. Me personally i love the co payment notification and the patient tracking is great. For those of you who work with multiple doctors, it helps tremendously knowing where each patient is at all times.
CONSOnly on one occasion i called customer service and had to wait a little over 5 minutes to speak to someone , But the following day i called customer service again and waitted less than a minute.
Vendor Response
Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.
Replied June 2018
Anthony F.
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2019
Decent Medical Records Software
Good software for now. Changing would probably be more work than it's worth right now and not sure if it would be better. "Grass is always greener..."
PROSIt is HIPAA compliant and while it looks overwhelming, it is quick to get the hang of.
CONSThere are many features of the software that we do not use here so we pay for a lot that we don't use. Constantly "running out of memory" errors. Especially at the front desk, where it causes backups with patients. If you scan in 10-15 documents you have to close out of the whole program and restart it. Very annoying and unproductive. Also a little dated with some operations.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2018
Intelligent medical software
Overall I feel that IMS has been a good addition to the clinic. It does the job it needs to do and contributes to clinic flow.
PROSI like that this system was easy to navigate. It also seems to be very organized. The categories and fields are appropriate. The training that was provided to employees was adequate.
CONSThe system froze a lot and had a lot of bugs. It seemed at least someone in the office was always on the phone with tech support. That being said, as updates were released this issue seemed to improve.