Jane
Jane
About Jane
Jane is a practice management solution that helps health and wellness clinics streamline operations related to appointment booking, billing, charting and more. It allows patients to view and choose services, treatments and practitioners as per specific requirements.
Jane enables clients and healthcare professionals to automatically receive notifications for bookings, confirmations and appointment reminders. It lets users create a database of patient charts and add photos or videos to track progress on a centralized platform. Clients can utilize the platform to quickly process payments by storing credit card details and receiving electronic invoices. Additionally, clinics can set up daily classes or group bookings for a predefined number of participants.
Jane l...
Jane Pricing
Jane is available across 3 pricing tiers: Base, Insurance, and Corporate. Pricing starts at $79/month and scales with each tier, outlined below: Base Plan - $79/per month Insurance Plan - $109/per month Corporate Plan - $399/per month. The perks: Email & phone support, data import, storage, SMS messages, email reminders, and one-on-one Telehealth are all included.
Starting price:
$79.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Jane
1 - 5 of 288 Reviews
Katie
2 - 10 employees
Used less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed April 2021
Jane Saves the Day!
Renata
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Love this software
PROS
I've been using Jane for many years now, I like the streamlined look, the integrated video feature, the patient portal access and the newly-integrated fullscript option. Easy to use, all in 1 place
CONSIt would be nice to be able to have a fixed tab that integrates all their main health status and can chart difference ex charting BP or lipid results over time.
Vendor Response
Hi Renata, Thank you for your kind review :) It is great to hear that you're enjoying Jane's Telehealth feature and Fullscript integration! If you haven't seen it already, we do have a place to record BP results in charts. You can learn more about that in the Vitals section of this guide here if you're interested: https://jane.app/guide/charting/chart-parts-for-creating-a-chart-template Oh and we are always looking to improve Jane, so be sure to share any new ideas you might have on our feature request site here: https://janeapp.canny.io/feature-requests We are so lucky to have had you as part of our community for over two years now! Maddie On Behalf of Jane
Replied September 2021
Deborah
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent tool in managing our psychology practice.
I have really enjoyed using Jane and getting to know all the features and using them to make our clinic more efficient and effective for the owners, clinicians and clients. Bravo!
PROSWhat has been most impactful is the ability to have everything connected from client, appointment, billing, invoicing and charting. Prior to purchasing Jane we used a paper system for collecting schedules, billing and payments. This has been the best thing to consolidate and collect for individual clinicians, clients and paying our staff.
CONSOver the years I have seen Jane adapt and adjust to different kinds of clinics and practices. I feel that improvements have been made so that we as a psychology practice can use it the best way that makes sense for us and our clients. Safety, privacy and confidentiality also improved.
Vendor Response
Deborah, Wow, this is so lovely. Switching from paper is a big task and I'm hearing that you've since been able to utilize many of Jane's features to better consolidate and collect information. Thanks for this really detailed breakdown of what you've enjoyed about working with Jane in your practice. We appreciate it so much! I just shared your thoughtfully written review with the team. We're so lucky to have worked with you for the past two years, Deborah :) Maddie, On Behalf of Jane
Replied January 2023
Mark
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2020
This is not a software solution for a US based insurance billing practice.
Frustrating.
PROSIf you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.
CONSWe are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened. Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up. Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request". I'm currently looking for a replacement.
Reasons for switching to Jane
Go to a true SAAS application.
Vendor Response
Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team. A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248 The section about the insurance billing change is linked in the description. In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that! Alison - Co-Founder for Jane
Replied August 2020
Sheri
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Jane use with solo physical therapy practice
Very positive, customer support is very good.
PROSEase of use. Integration of intake forms directly into patient chart.
CONSI have not explored the insurance billing aspect of Jane yet, so I can't comment on how well that works.
Vendor Response
Sheri, what a delight! I loved reading your kind words and seeing all of those stars. As a solo practitioner, you certainly wear many hats, so I am thrilled to hear you are finding Jane easy to use. Of course, if you have questions or need a little assistance we are here to help you. We have one group at Jane called the "Education" team, and they are responsible for training all of Jane's incoming team members AND for creating much of our support content. If you haven't seen it already we have a wealthy supply of videos and guides that will walk you through all the steps when managing Insurance billing. Those resources can be found within our Jane guide https://jane.app/guide However, sometimes a quick call to our support team is needed, and we certainly welcome it. Our team is here to help you whenever, and where ever you are in your Jane journey. -Kim on Behalf of Jane
Replied February 2023
