All Jane Reviews
1-25 of 354 Reviews
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Laura
Health, Wellness and Fitness, 2 - 10 employees
Used unspecified
OVERALL RATING:
3
Reviewed June 2023
Great for many just not for us
Steve
Verified reviewer
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Jane in the most clinician friendly patient charting app
Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.
PROSWe love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.
CONSOne feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.
Reason for choosing Jane
Ease of use, speed of use, features as described above. As well as the overwhelming feeling that the team at Jane are passionate about what they do & care about the end user.Also that it could be used on any platform, including desktop computers, tablet computers, Chromebooks, & mobile phones.
Reasons for switching to Jane
We felt that Cliniko slowed us down, & actually made our administrative tasks & clinical note-taking more burdensome.
Vendor Response
Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team
Replied November 2023
Hillary
Alternative Medicine, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy to Use and Chart
It's the best EHR I have ever used! I recommend to all my colleagues.
PROSThe charting is so quick and easy. We love the online booking and patient portal.
CONSI wish we could respond back to their texts when confirming the appointment.
Reason for choosing Jane
Price, easy, and over all layout. Jane is easy to learn and set up. We have had issues in the past with EHRs that were way too difficult to set up.
Reasons for switching to Jane
We needed easy check ins and out. The drs spent too much time in the past with notes.
Vendor Response
So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming. -Caitlin on behalf of Jane App
Replied February 2024
Elysia
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
Jane Helped Defraud my Private Practice
I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00
PROSWhen I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.
CONSAfter using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.
Reasons for switching to Jane
So I wouldn't be defrauded by Jane App. Basically I just needed the stress to end, the money to stop being taken out of my account from stripe before it could even get to me. To stop losing sleep over whether Jane would have actually uploaded my evidence or anxiety from going on and seeing they refunded the person more money and then more anxiety, seeing another extra charge for each of the refunded sessions.
Vendor Response
Ali here, co-founder and Co-CEO of Jane. Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews. Infuriatingly, this return would have happened in the same way regardless of what processor you were using. Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss. We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair. Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid. This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.
Replied March 2023
Sierra
Hospital & Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
The only software I'd consider
Can't imagine using anyone else for right now.
PROSJane's competitors don't seem to hold a candle to Jane. Most of my peers prefer Jane even with its current drawbacks. I appreciate the low fees and high frequency of updates and improvements and great caring customer support.
CONSI don't even use the charting system unfortunately. I wish it integrated with more things. I wish billing insurance was easier. I wish a lot of things haha
Reasons for switching to Jane
Jane was so much more user friendly and had better features. More modern and patient friendly.
Vendor Response
Hi Sierra, Thank you for taking the time to write such a lovely review. I am thrilled to hear you feel cared for by our support team and that the frequent updates are helpful! We are always interested in learning about our customer's needs to ensure the updates and improvements made are genuinely helpful That said, I would love to learn more about areas you feel are drawbacks or why you aren't currently utilizing the charting features. You can voice your needs for new features or improvements to existing features on the Feature Request board (if you haven't already), which I will link below! Insurance Billing is never a fun task, but I am happy to share that we are wrapping up the beta testing for Integrated Insurance Billing features! This will definitely make Insurance Billing a little easier (dare I say fun?). Stay tuned for that announcement. Thank you for choosing Jane, we are so thrilled to have you. -Kim on Behalf of Jane https://janeapp.canny.io/
Replied June 2023
Shig
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great for any organization
Absolutely great. I think it is one of the best programmed app.
PROSAside from having so many features which was a bit challenging to figure out, jane has everything a practice needs.
CONSThe fees are on the higher end compare to other apps.
Reasons for switching to Jane
I was using Jane at a clinic i was at, and was very impressed by all the features so i decided to use it for my own business too.
Vendor Response
Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to support@jane.app. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App
Replied February 2024
Catherine
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
What a fantastic experience with Jane!
Outstanding! We have had nothing but friendly support from the very beginning. And the fact that it is so intuitive is also wonderful especially since we are not very tech savvy!
PROSEverything! The price, the ease of setting up and the user friendly nature.
CONSWe haven't run into anything yet that we don't like!
Reason for choosing Jane
User friendly, great price, recommended by fellow practitioners that said they have had a great experience.
Reasons for switching to Jane
Too complicated! And no live support! The expense of the initial setup that we paid for them to "configure and deliver" our system was way more complicated than setting up Jane all by ourselves.
Vendor Response
Wow, what a delightful review of Jane, Catherine. Thank you! Hearing that so many things about Jane struck a chord with you is so exciting to hear about because these are the types of experiences we want to provide to all of the clinics and small business owners like yourself that use Jane. I hope we can continue to make things easier for you and those you help, and please continue to share your feedback. :) -Caitlin, on behalf of the Jane team
Replied February 2024
Phillip
Hospital & Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Excellent EHR and even better customer service.
Excellent experience. Without a flaw thus far. Better than the competition I left.
PROSThe customer support is fantastic. Questions are always answered within the time limit set and the answers are clear and thorough. I love how easy it is to use and the help manual is easy to navigate.
CONSJane has yet to make me think twice or have a moment where I was denied an action I wanted to do in the platform.
Reasons for switching to Jane
Chirotouch was always glitching or locking us out with some error. And their customer service was rude and never knew the problem unless they had a manager call me back
Vendor Response
Hey Phillip, Thanks for taking the time to post your review! Hearing about your flawless experience and seeing those 5 stars is such a delight. This is definitely a review I will be sharing with the rest of the team. Making the decision to switch, and get started with software can feel like a big hurdle, but I am so glad to hear you are finding Jane easy use, and that our team has provided fantastic support! We are so glad you chose to join the Jane community :slightly_smiling_face: -Kim on Behalf of Jane
Replied May 2023
margarita
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Excellent Services. Easy to use.
Excellent for scheduling clients and chart recording. Customer service is superb!
PROSCustomer Services. Scheduling. Processing clients' payments.
CONSI wish that the fees for processing payments were lower.
Reason for choosing Jane
More flexible and more features. Easy to use for clients.
Vendor Response
Hey Margarita. Thanks so much for the kind words - and for choosing Jane! We realize you had a choice when considering and joining Jane, and we’re so grateful for your choice. The fact that you called out our customer support, features, ease-of-use for clients, and flexibility for choosing Jane brings us so much pride and joy. Thank you again for the review and for letting us be a part of your day-to-day. - Caitlin on behalf of the Jane team
Replied March 2024
Jerrilea
Alternative Medicine, 2-10 employees
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2024
switching to Jane
I have just purchased Jane and I am just learning the system.
PROSSimple and cost effective to use Jane and it is HIPPA compliant with premade macros. Jane has given me two months to use the Demo and set up my macros while I'm learning Jane.
CONSLearning a new system can be difficult to learn
Reasons for switching to Jane
Chirotouch is expensive! Difficult to manage macros. Ledger is difficult. I need affordable. Jane offers everything as a bundle that Chirotouch charges individually
Vendor Response
Thank you for such a great review, Jerrilea! We’re so glad to hear that Jane is offering you everything you need, and affordably at that. We always want to delight our customers, whether they’re just starting out in their practice or are switching from a previous system and have been in the industry for years, so meeting that mark for you is music to our ears. :) Learning a new system can be difficult to learn, and sometimes it’s also nice to know you can just ask a question when needed, so don’t forget to reach out to our support team if you ever need us. Thanks again for being a part of our community, and for trusting Jane with your practice. -Caitlin on behalf of Jane App
Replied February 2024
Meng-Chi
Hospital & Health Care, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Rigersted Massage Therapist
It is good after practicing more in daily bases.
PROSIt is easy to use after daily practice at work.
CONSIt is so confused in the process of setup every details in the beginning!
Vendor Response
Hey Meng-Chi. Thank you so much for taking the time to leave a review about Jane and how you’ve been finding things - but even more so, thank you for giving us the opportunity to help support your clients! It always warms our hearts to hear that Jane is making your days easier and drives us to continue to improve so we can hopefully make things even better for you. Thanks for being on this journey with us. :) -Caitlin on behalf of the Jane team
Replied April 2024
Jordie
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
A must for private practice owners
It has been amazing! I am so happy that I chose Jane..
PROSThe major plus of using Jane is the customer support. They are extremely helpful and reply to you so quickly when you need support. Although it took a bit of time for me to get used to the software, the tutorials along the way have helped immensely. You can basically google any question and Jane has a response to help you!
CONSBeing able to send questionnaire and surveys to clients as I need as opposed to every session.
Reason for choosing Jane
I have used Jane with my own therapist and really liked it!
Vendor Response
Jordie, the title of your review is simply amazing and made my day! Our goal at Jane is to make your workload lighter, so you have more time to focus on what you do best. I am thrilled to hear Jane has been a helpful tool in running your practice and you have found our Support team a major plus :) The sentiment you shared regarding sending Questionnaires and Surveys when needed rather than every session is a common request among our community. We do have a public feedback board where you can share feature requests and suggestions, and I'd love to encourage you to share your feedback about Surveys and questionnaires https://janeapp.canny.io/admin/feedback/feature-requests/p/manually-send-clinical-surveyscovid-19?boards=feature-requests&search=manually%2520send%2520survey as our team does review them regularly! We value each and every voice, so please don't hesitate to voice your needs! We are equally as happy to have you be a member of the Jane community! -Kim on Behalf of Jane
Replied February 2023
Rachael
Health, Wellness and Fitness, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed April 2024
Advanced Functionality for Small and Large Practices
Overall a fantastic experience and platform that provides a lot of value for established practices.
PROSThe advanced functionality allowed for customization making it adaptable for my practice as well as use amongst different practitioners on the team.
CONSFor a new practice starting out, cost is a bit prohibitive.
Jennifer
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Med Spa RN
I'm in the middle of setting it up but so far the communications been great. I have a meeting Monday for them one-on-one to walk me through set up which is great
PROSso far the support has been great and they are great with communication
CONSnothing yet. hopefully I won't have anything
Reason for choosing Jane
I've heard from other providers that it's very useful for med spas
Vendor Response
Jennifer, thank you for such a *glowing* review - medical aesthetics is a specialty that’s relatively newer to Jane in recent years, but we’ve loved getting to know what it is that keeps your clinics running and growing, and getting to be a part of it! I hope your Account Setup Consultation with our Support team went well and that you’re already feeling more comfortable in Jane. We’re so glad you chose Jane and we’re lucky to have you in our community. Please continue to reach out to our team if you have any questions, thoughts, or even feedback - we love to hear from you! :) -Caitlin on behalf of the Jane team
Replied February 2024
Shannon
Alternative Medicine, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Makes My Job Easy
The biggest benefits have been the online scheduling. But I also love the software also frees up my time with processing insurance claims.
PROSI'm relatively new to Jane (8 months) but it makes my job managing our patients, payments and insurance very simplified. The best feature for me is the online scheduling. Frees me up to do so much more in the office.
CONSThe only cons are my own mistakes. I'm going to take more advantage of their training videos before experimenting.
Reason for choosing Jane
The switch was made before I started working here, but the price of the program and the online scheduling were the deciding factors.
Reasons for switching to Jane
The switch was made before I started working here, but the price of the program and the online scheduling were the deciding factors.
Vendor Response
Shannon! You're such a delight! Thanks for this lovely note and for taking some time out of your day to share your experience working with Jane. I'm so glad you're part of the Jane community. Office Managers - you're like gold to a practice! I really honour the work you do to keep things running smoothly. A good office manager can often go unnoticed - because things are just working well! So I notice you today. Well done. We're working on a more structured training program (currently internally dubbed as "JaneU") to help with ongoing learning, so I'm glad to hear it would likely be helpful for you. But really our goal is that Jane is so simple to use that there wouldn't be any mistakes along the way. Although coming from clinic life myself I know that it's a near impossible goal ;) Hope you had a lovely weekend and managed to enjoy some sunshine. :) Alison - Co-Founder
Replied August 2019
Terri
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Wonderful software, wonderful team!
Jane App has been a wonderful addition to our office and makes managing patient files a dream. The Jane team is always there to help if needed and are ever changing to grow with the new world.
PROSEast of use, always improving to make it work even better than it already does, its nice to look at.
CONSThe ability to limit what patients can see on he their profile.
Reason for choosing Jane
Better customization, better flow
Reasons for switching to Jane
Jane was more user friendly and Skedule X did not provide enough ease of use and the ability for our office to change things as we needed them to. Very limited to customize the program for what we needed. Jane allows a lot of customization and for administrators to make those changes themselves.
Vendor Response
Hi Terri, Thanks so much for all the stars! This is such a pleasure to read this morning. I love that you're enjoying working with Jane in your practice and that you're taking the time to "train Jane" in all the ways that work best for you through customization. So glad you're part of the Jane Community Terri! I especially love it when Jane gets along well with Admin Managers and Team - practices are a busy place and I'm always thrilled when Jane can help with the day-to-day. Have a wonderful weekend Terri! Alison - Co-Founder
Replied July 2020
Robyn
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Highly recommend Jane App for health care setting
Love it and feel it is great value for what I'm receiving.
PROSI have been using Jane actively for a few months and am appreciating it more and more on a daily basis! I've noticed an increase in new patient bookings as, apparently, people like the freedom to book online rather than playing phone or email tag with me. Many, many of my return patients comment how much they love Jane and how easy it is to use. In the past few weeks I've started online charting as well as the booking and this too is going well. I'm thrilled to finally be done with paper patient files (that I need to store for 10yrs once inactive!). This is much more efficient. Customer support is also excellent and response time is great!
CONSNot really a con, but because Jane offers so much, there is a bit of a learning curve, at least for me. However, I'm not a tech-sort and had only done paper booking prior to Jane. Thankfully, they were able to walk me through any difficulties I was having with set up etc.
Reason for choosing Jane
Jane offers both online booking and patient charting. Also saw that many other practitioners similar to me are using Jane which helped me to feel like Jane was the right choice.
Vendor Response
Hi Robyn, Thanks for taking the time to submit this review and welcome to the Jane Community! I love that you're finding success with the online booking through Jane - my practice is seeing 60% of our appointments booked online so I agree that it's a feature that is appreciated by patients. When I first opened my practice that number was closer to 25%, so it's interesting to see the change in patient behaviour over time. And congratulations on making the move to electronic charting! Leaving paper behind can feel like a big change, and I hope you're taking advantage of things like the template library and our new phrases feature, which can help speed things up. So excited to be working together and as always, let us know if our team can help in any way. We are so proud to be here to support you and your practice. Talk soon, Alison -Co-Founder
Replied August 2020
Ana
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Go Jane!
Great! Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN! Keep up the good work Jane!
PROSEasy to use & customizable, compliant. Jane Team really listens to what their customers are asking for, so if it's something you really want that's not there yet, I'm guessing it will be in the near future!
CONSBilling insurance & reconciling EOBs was my big dislike, but I think the new update is going to be fixing that:-)
Reason for choosing Jane
We really were not looking for another software at the time. But we both got irritated when every new improvement that came with our old software was cost prohibitive for a small clinic like ours. I'm not even sure how we happened upon Jane, the chiro may have seen it at a meeting? Anyway, we happened to check it out and are keeping our fingers crossed it continues as it started for us, as so far we are very impressed with the technical aspects as well as the company culture!
Reasons for switching to Jane
Jane appeared to be a much better value, when we demo'd it looked as though they would provide everything we needed without the nickle and diming we've experienced in the past.
Vendor Response
Hi Ana, New update tomorrow and I hope it's exactly what you're looking for to help with reconciling EOBs and insurance billing! Send us a note by the end of the week to let us know what about the update is working and if there's still room for improvement. I'm excited to hear your thoughts! And I'm so thrilled to hear that you're finding running with Jane fun! I love that! We'll keep working to find more moments of delight to add to Jane. And we do have a few new features that we're working on which will be optional and for a price - but if you ever feel like Jane is "nickel and diming" you please send me a note. We're walking a line of keeping Jane simple for those who run a more basic practice, and powerful for those who would like more advanced features - all while maintaining an affordable base price. It's something I think about all the time so keep me in the loop about how fair that feels as we grow together. With gratitude, Alison - Co-Founder
Replied September 2020
Margaret
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Awesome Software
This has been such a positive experience with Jane App and the people who work for Jane. They are very smart and their only concern seems to be that the Customer has a great experience.
PROSThis software is so intuitive and easy to learn and use. The creators are always making awesome improvements. The support team is very knowledgeable and always know the answers to the questions I'm asking. When calling in to the support team, they always get back to me within a couple of hours, usually sooner.
CONSThere have been no cons with this software. These people work so hard to make sure that you have a good experience with the software.
Reason for choosing Jane
The price of Jane App is so reasonable, no hidden costs. The price was a big factor for us.
Reasons for switching to Jane
We were very frustrated with ChiroTouch. When I called the support team it seemed like I knew more about their software than they did, and that was little. It usually took 1/2 hour to try and explain what my question was and then I never really got help. I just limped along in using this software.
Vendor Response
Hi Margaret, It's so nice to hear from you again! Thanks so much for sharing your experience with us (and other Capterra viewers!). As you know, I really love it when we get reviews from admin staff, because I know that you spend all day every day working with Jane. And it's just as much a pleasure for us to get to work with you, so thanks for being such a wonderful part of the Jane Community. Your feedback and help is a big part of Jane learning to be a great helper to your practice. You are a real delight Margaret :) I hope you have a wonderful holiday season (although it's going to be a bit of a different style this year) and I'm just so glad you're part of Jane's story. Ali
Replied December 2020
Céline
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Jane App
We made the right choice with Jane to directly manage patient records, appointments, billing, monetary transactions and insurance reimbursements.
PROSEasy to use, efficient, nice look, constant improvement, great support team: available, experienced and very friendly.
CONSIn Quebec, we face a huge challenge: to offer users to read and receive information in the language of their choice: in French or in English. We would like the patients to have the ability to indicate the language of their choice in order to interact easily. This situation leads to dissatisfaction as well as an additional workload.
Reason for choosing Jane
For the reasons stated in the first question and because the team is young, dynamic, attentive, in solution mode and geared towards constant improvement. We feel their excitement and pride in offering an innovative and effective product.
Vendor Response
Hi Celine, Thank you so much for your thoughtful review. Building Jane to be legitimately helpful and efficient is our North Star. You may already be aware that you can enter your own custom language (French, English, and many more) into a lot of areas in Jane (including online). You can view the customizable areas here: https://jane.app/guide/basics/customizing-jane That being said, the patient's ability to choose between the two languages would be understandably helpful. If you haven't already, please add your vote to our public customer feedback list here: https://janeapp.canny.io/feature-requests/p/bilingual-online-booking This way you can add your voice and stay up to date on the progression of this request. We are always looking for new ways to improve Jane! Maddie On Behalf of Jane
Replied May 2021
Steve
Alternative Medicine, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
An honest opinion from a former software developer/engineer, who's now a Doctor of Acupuncture
I own and operate a low-cost community clinic. We have very limited reception support and we see a fairly high volume of patients. We needed a reliable, fairly full featured, tool that would off-load the burden of patient scheduling from my staff, enable my practitioners to document quickly and effectively, and enable my support staff to easily access patient records, upload/export patient charts, and document patient interactions. JANE does all of that, and more. This literally is the perfect support tool for a small to mid-sized, multidisciplinary medical practice.
PROSJANE is a solid, extremely well thought out, full-featured product that is highly reliable, very responsive, quite customizable, and attractive to both practitioners and patients. It literally invites you to use it. And even more than the product, JANE's development and support staff are there for you every step of the way. They're always striving to make their product better. I am continually impressed by their responsiveness and innovation. It's the best EMR software product, for the money, thatt I've ever used, and I'm a certified EPIC support specialist.
CONSSeriously...I can't think of any cons. This product does everything I want and need, and it does it superbly for a very reasonable price.
Reason for choosing Jane
Great EMR features, Reliability, Quick Performance, Great Patient Portal, Customizability, Support, Terrific Innovation by the JANE team
Reasons for switching to Jane
JANE had many more appointing system features, a fully-capable EMR, and a terrific patient portal, all at a very reasonable price.
Vendor Response
Hi Steve, Wow! What a review. I am definitely sharing this with the whole team today. Thank you for the detailed breakdown of what you've most enjoyed about working with Jane. It truly delights us to hear when Jane helps make your workload a little lighter for both you and your team. That way you can get back to doing the impactful work you do in your community. We appreciate you. Have a wonderful weekend :) Maddie On Behalf of Jane
Replied July 2022
Crystal
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Beautiful interface for holistic practices
Great customer service.
PROSThe interface is nice and quick to learn. Jane team is helpful and easy to contact by email. I like the ease of having clients do online intake, consents and billing. I like being able to build templates.
CONSThis software really lacks features for healthcare practitioners that need to track coding of ICD10.. which is important when you are ordering labs and billing. It doesn't have a way to have flowsheets of data or problem management, which is terrible for midwives. You can't track lab values anywhere either... it's like your having to open and keep open a visit note to have a template to enter values in. I have also seen no additional features or updates in the time I have been using it.. until Covid came along.. they added televisit option.
Reason for choosing Jane
interface
Vendor Response
Hi Crystal, Nice to hear from you! I'm glad you've found much of Jane easy to use and that you've enjoyed chatting with our team Many of your cons are very true. Thanks for listing them here - as I think it's important for people considering Jane to recognize that integrated labs and the tracking of lab values over time isn't currently available. The "vitals" chart piece is built to be tracked over time visually and we're working on that on our end - so we'll keep improving on that. If you'd like to see what we're currently building or vote for features, I wonder if you've seen our feature request list? You can access it from the drop down from your name at the top right - click "Feature Request" and then at the very top left you can flip over to "Roadmap" to see more info. Under the "Feature Request" tab you can also search and upvote your feature requests. Thanks again for the feedback - we love hearing how could do better. Alison - Co-Founder
Replied March 2020
Sally
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Thank you
Good
PROSCustomer support is absolutely outstanding!
CONSThe very pale coloured print of the days of the week in a the schedule and the time. Would be better in black. Hard to read which can lead to mistakes
Reason for choosing Jane
Very Annoying
Vendor Response
Morning Sally, Thanks for the review and I'm so glad you're enjoying working with our team! We enjoy working with you too. And thanks for the feedback about the schedule display. Jane can sometimes display differently based on your device and monitor - some have found success by changing their monitor preferences, but we have a few other tips on schedule display too if you'd like to hear them! You could try increasing the zoom of your schedule by using short cut keys Shift+up arrow (and Shift+down arrow does the reverse) which makes each appointment a bit longer, and working with the magnifying glass tool can make booking a bit quicker too. But I'll bring up your feedback about the calendar lines and see what we can do. Happy Thursday Sally - lovely to hear from you. Alison - Co-Founder
Replied June 2020
Dana
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
If you have a clinc you NEED JANE
If I have a question they get back to me promptly their tutorials are fantastic, so practitioners can practically train themselves online before onboarding. COVID hits and guess what they are the first do implement virtual treatment software with no extra charge and COVID screening and the ability to check in from their cars. This company CARES for you and your clients. Thank you with all my heart!
PROSWe have 6 practitioners and 3 rooms we share and 5 different disciplines. No other platform could support all our needs for online booking that integrated easily with our website. Kept track of their commissions and splits for services and products in a beautiful and simple financial section. And everyone could customize their own intake forms and treatment notes that are kept in Phipa highest standards online. We can book clients, accept payments send clients their insurance receipts in the click of a button. We literally do not have the expense of a receptionist Jane and their amazing help team is our best office manager!
CONSWe have a sliding scale for our therapists so this software doesn't allow that but they are adding new features on a weekly basis to accommodate all the needs of the users.
Reason for choosing Jane
Couldnt accomodate all the needs of different practitioners, Nutritionist, Acupuncture, RMT Osteopath physio... and the room scheduling.
Reasons for switching to Jane
It had everything we needed.
Vendor Response
Good Morning Dana, Thanks for the lovely review! What a wonderful practice you have - I love the interdisciplinary approach. And how great to hear that Jane is working well for your wide range or practitioners. I am especially proud to read your comments about how Jane's covid response worked well for you and your team. I am going to share your kind words with Jane's team today! We've been talking about how we get to "help people help people" here at Jane - and your review here really helps bring that idea to life. Thanks for the work you do in your community! Alison - Co-Founder
Replied August 2020
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
one of the best apps around for all healthcare providers
I have found Jane to be a great over-all softward for your health care clinic. If you do have chiropractors, acupuncturists, massage therapists, osteopaths, etc., it is a great way to seamlessly book and chart.
PROSI have used Jane app at a few different clinics, including the one I am at now. The amount of features it has, and how you can customize it for your needs as a Practitioner are wonderful. From chart taking to booking multiple appointments at once easily, Jane has really thought of everything a Practitioner may want, and applied it to their software. I also believe the customer service is fantastic from past communication.
CONSThere are almost too many ways to do 1 thing. For instance for billing, you can go in and do it, then the next time do it a different way and get the same result. I think it would be better to not overcomplicate things by just allowing you to learn how to achieve what you want only 1 way. Sometimes I forget how I did lets say an ICBC claim, go in, find out oh I can also do it this way, then forget. The final thing is the price point if you are a sole practitioner is very high, but in a medium size clinic with receptionists this is a great softward to communicate with everyone at your clinic.
Reasons for switching to Jane
Moved locations
Vendor Response
Hi there, Thanks for sharing some of your experience with Jane across a number of different practices. I'm pleased to hear that you've found Jane flexible although I'm hearing that you might be sometimes finding Jane to be TOO accommodating with the ways to access the same place. Often this is because for an administrator working the front desk - it make sense to get to the billing one way, while for a practitioner who is mostly charting it makes sense to have a different path. But for those workflows you only do once in a while, I understand that might cause confusion. We'll keep working on making Jane both powerful and flexible for the different ways that every clinic (and practitioner) practices but still intuitive. Always so much room for improvement :) Thanks again for sharing some of your thoughts with us and anyone else considering Jane for their practice. Alison - Co-Founder
Replied November 2020