I've been using Jane for many years now, I like the streamlined look, the integrated video feature, the patient portal access and the newly-integrated fullscript option. Easy to use, all in 1 place

It would be nice to be able to have a fixed tab that integrates all their main health status and can chart difference ex charting BP or lipid results over time.

Overall Jane has been great in charting patients, scheduling, and overall ease of use.

I use Jane daily for appointment scheduling. It has a great daily/weekly schedule view that I find very useful. With quick drop down tabs and handy search bars for patient selection, Jane makes scheduling quick and easy.

As a strength coach I work in a clinic with other practitioners. Patient privacy is a critical aspect of software use. However it is slightly frustrating when given a new client, I can't just search that new client and schedule them myself. Rather I have to have the treating physiotherapist assign that client to me or have the front desk do it for me. Which is a little bit underwhelming as a user.

Frustrating

Reminders are good once i can get the appointment into my calendar

It poor integration with Samsung calendar. This survey won't even let me add option that in the question a few past this.

I want to mention here that I wrote a review of Jane back in August, 2020. It's been over two years since then, and I have had more correspondence with Jane's support staff than I've had with members of my own family. That's not a commentary on using Jane requiring a lot of support, but rather more of an indictment of those family members. They know who they are.What I mean to say is that in the past two years, I've relayed questions from the staff as well as from the doctor/owner of the practice, and every single time I've asked Jane a question, I've gotten an answer back within a time frame of a few hours, to up to two days. That's a good turnaround time, but you know what's even better? They actually understand the questions I'm asking. Even if I interlace actual questions with deranged attempts at 'humor', the support staff proceed to help me, undeterred, and guide me toward the proper solutions or resolutions.They are patient, kind, generous with their time, and always at least give the convincing illusion of being helpful. Or maybe it's not an illusion -- maybe everyone who works at Jane is just a saint! Who knows? Either way, it's convincing. I'm a believer. Jane is good people.The short version, if I can say that without too much irony after the rambling above, is that Jane App is dope, and works like a charm. That's the good news. The great news is that if it ever doesn't work like a charm, you can be sure to be charmed by their support staff instead. Win/win.

Scheduling clients is a breeze. The ability to block off sections of time, grab and move appointments throughout the day/week/month, keep a wait list for cancellations (along with notes that explain why they're on the list and what kind of appointment they're looking for), and the ability to color code appointments... all of that is 10/10 stuff. I mean, can other scheduling software apps do that? Maybe. I know Booker could do some of it, but Jane is clean, easy to use, efficient, and has cute little personalized greetings when you log in.I still remember when COVID was first hitting and I logged onto Jane.app on my phone, and read "We'll get this through together." That was genuinely a heartwarming moment, and I am generally immune to heartwarming moments. You have to be when working in a vet clinic. Otherwise you'll just find yourself feeding treats to puppies 24/7 and not actually working.You know, the one thing in particular that I like most about Jane is the customer service. The customer service is the reason I wrote the first review, and it's the reason I'm writing this second one. And believe me, I'm going to ramble about that below. Stay tuned.

Sometimes when I submit questions to Jane, I make little jokes, and the person responding doesn't always acknowledge them. They're super polite instead, just generously disregarding the joke like an adult dealing with an inquisitive child. C'mon, Jane. Not even a pity laugh? ... please clap.

Very positive, customer support is very good.

Ease of use. Integration of intake forms directly into patient chart.

I have not explored the insurance billing aspect of Jane yet, so I can't comment on how well that works.

I'm grateful for how reliable Jane is. We generally have very few patient complaints about Jane (e.g. patient portal, online booking). Any difficulties are resolved quickly and thoroughly with an email or phone call to Jane. Any transitions with practitioners coming or going, are smooth. Much of the program is intuitive.

Inventory management (e.g. if you have a larger dispensary with many suppliers), needs some attention.

Very easy system to learn, accurate and well laid out. Customer service is outstanding, besides the Help Guide, the accessibility of Jane Team members to answer questions in a timely manner is incredible.

Would like to be able to have more than one email address per patient. Also, be able to have flexible pricing on some services as they vary occasionally, so we are required to set up a new product each and every time.

Yes it is very usefull,easy to use ,and easy to manage all schedule

As a matter of fact ,everything is ok and usefull

I like to sofware very much. I also want to thank [sensitive content hidden] she was really helpful and gave me follow up. Thank you again

The booking and the look of the schedule

Maybe the billing, there alot of clicks to get where we want to go.

I have had great experience with setting up Jane and I have had to call Jane support many times. They are fantastic to work with. They have always been helpful and extremely pleasant. I am so very pleased that I chose Jane.

The product is easy to use and very intuitive.

I would like the option to use my preferred name because my clients know me by a different name. So far the option does not exist for staff members only for patients.

Having the scheduling, payment, auto-reminders, patient info, online scheduling--basically having everything I need in one place has been a dream. As a solo-preneur this has been a life saver for me!

Easy to set up and use, intuitive design, love that I can customize colors/branding, and have multiple locations. I like having access to templates but also the ability to edit them or create my own. Customer service is excellent, though honestly, besides a little help with initial set up, I've only had to contact them once in the first 6 months of using it.

In addition to 1:1 patient appointments, I offer workshops and trainings. I wish I could set up registration for these a little differently instead of it looking like a patient class, and would prefer a link to send people to register JUST for that workshop, instead of sending them to my calendar.

The biggest benefits have been the online scheduling. But I also love the software also frees up my time with processing insurance claims.

I'm relatively new to Jane (8 months) but it makes my job managing our patients, payments and insurance very simplified. The best feature for me is the online scheduling. Frees me up to do so much more in the office.

The only cons are my own mistakes. I'm going to take more advantage of their training videos before experimenting.

I'm loving everything that Jane has to offer. After 10 years in the medical profession (nurse) and being a real stickler for documentation, I'm a big fan that I can create my own intake forms and consents. This allows me to continue a normal charting flow for me while protecting both my client and myself from any future issues that may arise.

I love that Jane App is a total package - appointment scheduler, documentation, ease of accessibility for both practitioner and client - all for a fraction of the price of hiring someone to do the same work. Jane makes it so easy to visualize the roadmap I need to create in order to obtain the goals I set for my massage practice. And even better...I can grow my business with the Jane App, too! What's really blown me away? The customer support at Jane is personable, prompt and open to receiving feedback to what their practitioners wand and need in a software program.

Scheduling is a little tricky as the sole practitioner. My business is mostly out call based but will occasionally have repeat clients, friends or family over to my home to provide the same massage service. Unfortunately, right now, Jane isn't able to accommodate blocking off schedules if another location is booked. I'd also like to see Jane have a mobile app in the future.

I only work 1 day/week in my practice and they extend a discount to me for working so little. Love this! Thank you. Customer service is always amazing.

Really REALLY user friendly. Help pages are great as well. I rarely feel like I need to talk to someone from the company to solve an issue. They are constantly updating, upgrading and adding new features as well. When I do need to talk to customer service they are always quick to reply, extremely friendly, and are quick to get me an appropriate answer.

Sometimes the SOAP notes take me a bit of time to fill out. I know I need to sit down and fix them myself, but I don't always have the time to do it. I wish my billing codes and dx codes could be duplicated with duplicated notes - at least I have not figured out how to do this yet if it already is a feature.