My experience with Patient Communicator has been awesome. Never a bad experience. Love it

I love the ability to send and receive text.

What I like least is the ability to only see 2 messages at a time on the mobile app

I don't know how I would have been able to communicate with all my patients during Covid-19 without Patient Communicator.

1) It is packed with useful features (e-mail, text, recalls, scheduling appointments to name a few) 2) The dashboard makes it very easy to use and to access. 3) It has a huge number of beautiful e-mail templates, and they are all customizable. 4) It interfaces with my practice management system (Open Dental) seamlessly 5) Customer support is excellent. 6) Patients can go online and schedule their own appointments without tying up a staff member. 7) Patients love it, especially the computer savvy ones. 8) All messages are stored on their servers, and the program is web-based, so you can access it from anywhere. You don't have to be in your office to retrieve messages. 9) All communication history is saved and easy to access. 10) You can send the same message to multiple patients at the same time. 11) Easy to see unconfirmed appointments at a glance. I could go on, but in summary, I like everything about.

There aren't any features I don't like. One new feature that might be nice would be integration with voice calls.

Satisfied. My support person, [SENSITIVE CONTENT HIDDEN], is always quick to respond with any issues I may reach out for help with!

Ease of literally communicating back and forth with patients

How to set up a template from scratch for emails

Our online scheduling has made it so much easier for staff to focus on the patients that are in the office, rather than spending a few minutes per patient scheduling over the phone. During covid, the fact that our patients can text us that they've arrived cuts down on unnecessary phone time as well! The automated reminders and eyewear ready notices allow us to function with a much larger patient base than we could handle otherwise. Very grateful to have this technology at our fingertips!

The customization across all platforms has been wonderful. Whenever we've encountered a "I wish this software could do x," we either find that it's already an option, or the developers make it happen for us!

I do wish that we could text our patients using our office phone number, although that hasn't created any issues for our patients or staff thus far!

The software is easy to use as I have limited understanding of technology. It also makes confirming patients fast and simple as usually at least half of our patients confirm through this software. We also use this to contact patients that don't respond to phone calls, using this software to text and email them.

The only problem I have ever had is the limit of characters on a text message, simply typing out the name of our office uses up a large portion of the limit. This makes our text messages sound a bit pointed sometimes as the messages must be short and concise, which you may be able to tell from this review, I am not.