Pet Sitter Plus

RATING:

4.8

(132)

About Pet Sitter Plus

Pet Sitter Plus enables thousands of dog walking, pet sitting and dog daycare businesses to run their schedules every month. Their clients range from solo independent businesses to larger 40+ pet sitter organizations. Pet Sitter Plus offers market-leading customer service and they invest in client's success by providing you with a dedicated, individual software coach who will not only guide you through setting up Pet Sitter Plus but also provide you with an ongoing wealth of knowledge, unlimited help, and advice, all completely free. Pet Sitter Plus is packed with great features like modern design, integrated messaging, powerful GPS reporting, time recording, 100% customization of client & pet info, scheduling, invoicing, credit card/ACH payment processing, staff modu...

Pet Sitter Plus Pricing

Solo: Single User Companies - Standard: $30/month - Affiliate: $25/month Team: 2 - 25 Active Staff - Standard: $20/month (+ $8.00 per active user*) - Affiliate: $17/month (+ $10.00 per active user*) Large Team: 25+ Active Staff - Standard: $270/month - Affiliate: $217/month (Prices are capped at 25 active staff. All active staff over and above the initial 25 are provided free of charge.) *Active staff are defined as anyone with one or more services scheduled in any given billing period.

Starting price: 

$28.00 per month

Free trial: 

Available

Free version: 

Not Available

Easy Scheduling
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Pet Sitter Plus Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Pet Sitter Plus

1 - 5 of 130 Reviews

User Profile

Brandy

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Game Changer

PROS

Oh where to begin!?... This software makes it incredibly easy to write a schedule for pet sitters and for clients. The option to run repeat services saves so much time! And you can store all client and employee information in one place. Clients and employees have access to a portal to see all of their information and scheduled services. The employees can use a feedback portal to send messages and pictures instantly via e-mail to the client so they have peace of mind knowing their pets have been cared for while they are on vacation or at work. It keeps track of invoicing for clients and jobs/hours worked for employees. Invoicing and payroll take only minutes! There are so many more wonderful things, but this review could go on and on. My life, and my business, became better the moment I began to integrate this software!

CONS

It is customizable, but only to a certain degree. It can be a lengthy process to get everything set up, and it may not be exactly the way you would like it to be. I would also wish for reports to be a bit more customizable. But it all flows regardless!

Vendor Response

This is a wonderful review Brandy. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Replied January 2018

Carol

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

I have enjoyed using PSP for 11 years.

PROS

It is easy to schedule, and invoice clients. The customizable client database is really great as well.

CONS

You can not shut down future dates to client requests. For example, if on November 1st I am already booked solid for Christmas I can not turn off requests for the Christmas date, I have to shut down all visits from November 1st through December 25th. Over the many years this has caused me to loose a ton of revenue in missed visits and admin work when I receive emails for visits on the dates I do have availability. This has been the hardest obstacle to work around and will be the main reason why I decide to leave. I am giving till the end of 2024 and then I have to make the change if this is not a feature that is added.

Reason for choosing Pet Sitter Plus

11 years ago when I started using Pet Sitter Plus it was the best option out there. At this time I di not remember the other ones I tested or if they are even around today.

Vendor Response

Thank you Carol. As a much-valued client for many years, we thank you for your feedback and additional feature suggestions. I am happy to tell you that blocking off dates in the client portal is one of our next big projects to work on as well as a Calendar view and Xero Integration. You might also like to know that we have some soon to be released new features with our QuickBooks integration and exciting enhancements to the Planner. I appreciate you taking the time to write your review of our software and our team would love the opportunity to personally discuss any features or issues you may be having. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Replied March 2024

Gary

Professional Training & Coaching, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2024

Helps a lot for owning a business.

PROS

ease to use once you get the hang of it.

CONS

the extensive work needed if you have different pricing situations, and services. And you have to change EVERYTHING every time you change a price

Reason for choosing Pet Sitter Plus

i was already familiar with the product.

Chun Soon

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

We once built schedules, invoices and payroll reports - all manually. PSP has been a GAME CHANGER.

Saves a ton of time, helps us focus on new client acquisition and employee training rather than the rote back-end stuff

PROS

About 4 years ago, we evaluated PSP, Pet Tech and other similar systems, (and in recent years, we cast a sideways glance at newer, app-based solutions like Leash Time and Time to Pet) -- while some of these services may seem as robust, or have a slicker user interface, we've found that PSP provides all the features a company of our size needs... and is uniquely able to scale with us. We're now at over 1700 clients in NYC, and we simply could not have done this Pet Sitter Plus! As many have noted, the customer service team is phenomenal. We are continually impressed by all of the feature-packed new releases that come out (it seems) every few months. The product just keeps getting better and better, adroitly sensing shifts in the wind and adapting to them. I can't imagine how busy the programmers must be, constantly responding to the custom needs of Pet Sitting Companies across several continents (with all our varying labor, tax, cultural and other considerations!)

CONS

Well, we're in NYC so some of the terminology in PSP takes a little getting used to. For example, "Diary" will always conjure a tween girl's secret journal, not the daily schedules of our employees... and it's always a little charming to "raise" our clients' invoices rather than send them. I'd say the biggest example of this language difference, or perhaps more a cultural one, is that in the USA when an invoice is sent, the recipient usually has 2-4 weeks before the bill is "due". In PSP, all bills are marked "Due on receipt, and show as "outstanding" to the Client even if they just received it. The user interface takes a little getting used to. It's probably impossible to design a smooth, attractive and intuitive UX when you are handling SO MANY details for every single thing. An app, when it comes, will be great!

Vendor Response

Thank you Chun-Soon very much for providing this great review of our software and for your feedback about how we could improve the language interface. I am happy to say that this is being looked at in our new interface. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Replied January 2018

Laura

Package/Freight Delivery

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

We could not run our business without this great bit of software...

We would not be able to run our business without this software, it allows us the time and freedom to get on with other things and develop further our services.

PROS

First and foremost the excellent, speedy customer services. The team are wonderful and every time we have needed help, we've never had to wait - someone is always at the end of an email or phone call. It's so rare to get such a great personal service and even though this company has grown since we first started using the software, this area of their business has remained first class and that's what you want when you yourself run such a busy business. This system is so easy to use and allows us the time to work on other things. Our clients love it and more so that they are in control of their own portal area whereby they can book services directly. The invoicing part of the software can invoice so many clients in seconds, where previously it took us hours, this alone is why you should invest in this system, it really will save you a lot of time. It's the same with booking lots of scheduled services, we book a year at a time and again, clients love that they can then go into their portal and cancel services not needed, ie school holidays.

CONS

There's not a lot that we don't like and anything that might need attention, we drop the company an email with our ideas and they go through them at software meetings and if you're lucky, it might be on the next software release, they are always developing the system further. We would like to be able to search on pets birthdays so that we can send them cards and birthday treats, just always looking to delight our clients and would like more diary features and integration with an electronic signature company for the signing of our documents, so are keeping our fingers crossed for the next software release.

Vendor Response

Thank you so much for taking the time to review our software Laura. It has always been a pleasure to support you and we hope to continue doing so for many years to come. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Replied February 2018