Oh where to begin!?... This software makes it incredibly easy to write a schedule for pet sitters and for clients. The option to run repeat services saves so much time! And you can store all client and employee information in one place. Clients and employees have access to a portal to see all of their information and scheduled services. The employees can use a feedback portal to send messages and pictures instantly via e-mail to the client so they have peace of mind knowing their pets have been cared for while they are on vacation or at work. It keeps track of invoicing for clients and jobs/hours worked for employees. Invoicing and payroll take only minutes! There are so many more wonderful things, but this review could go on and on. My life, and my business, became better the moment I began to integrate this software!

It is customizable, but only to a certain degree. It can be a lengthy process to get everything set up, and it may not be exactly the way you would like it to be. I would also wish for reports to be a bit more customizable. But it all flows regardless!

I am a sole trader in Dog Training and Behaviour. I used to have to write out my invoices by hand, had a personal address book for my clients and was stuffed if I didn't have a client's details on me when I was travelling because I couldn't access them easily. Not only does PSP fix all of these issues (invoices automatically, easy client look up, access via mobile) they offer incredible, friendly and prompt customer service when needed. They also were happy to save my details for later when I needed to take a step back for monetary reasons during the COVID crisis, even though I wanted to continue with the product when my business was back up and running. (Did not hold me for ransom!)

Pet Sitter Plus is extremely user friendly, and the few things I got stuck on I know I would have support with in no time!

Honestly, I haven't encountered anything I disliked about the software. It has features I do not need or use but they are easy to switch off!

It has its ups and downs and promises not kept. It's good on the budget side of things and hits the basics needs

The price Budget for a starter business

How many hoops you have to jump through or system you have to go around to get what you need.

Fantastic experience with PSP! Free trial - excellent option to spend time figuring out if the system is for you. The customer service support you get is second to none! Very quick to help you, very patient, friendly & understanding. Can’t rate [SENSITIVE CONTENT HIDDEN] CS high enough!

There are a few Pros to this software. The diary/planner. The email templates are so so useful! The invoicing side of things is a breeze.

I don’t know how possible it is but automation for other payment services than Stripe would be great. Also, a ‘Birthday report’ in the same way there’s a ‘vaccination report’. Payment services such as PayPal and bank transfer. It’s rather complicated to use. Could be more user friendly but like with anything, it gets easier the more time you spend with it.

There so many handy features. It's made my time spent on the admin side of my business much less and I couldn't be without pet sitters plus now

If I was to be very picky I would like to be able to block out days that I'm away so that clients are unable to book them days.

Saves a ton of time, helps us focus on new client acquisition and employee training rather than the rote back-end stuff

About 4 years ago, we evaluated PSP, Pet Tech and other similar systems, (and in recent years, we cast a sideways glance at newer, app-based solutions like Leash Time and Time to Pet) -- while some of these services may seem as robust, or have a slicker user interface, we've found that PSP provides all the features a company of our size needs... and is uniquely able to scale with us. We're now at over 1700 clients in NYC, and we simply could not have done this Pet Sitter Plus! As many have noted, the customer service team is phenomenal. We are continually impressed by all of the feature-packed new releases that come out (it seems) every few months. The product just keeps getting better and better, adroitly sensing shifts in the wind and adapting to them. I can't imagine how busy the programmers must be, constantly responding to the custom needs of Pet Sitting Companies across several continents (with all our varying labor, tax, cultural and other considerations!)

Well, we're in NYC so some of the terminology in PSP takes a little getting used to. For example, "Diary" will always conjure a tween girl's secret journal, not the daily schedules of our employees... and it's always a little charming to "raise" our clients' invoices rather than send them. I'd say the biggest example of this language difference, or perhaps more a cultural one, is that in the USA when an invoice is sent, the recipient usually has 2-4 weeks before the bill is "due". In PSP, all bills are marked "Due on receipt, and show as "outstanding" to the Client even if they just received it. The user interface takes a little getting used to. It's probably impossible to design a smooth, attractive and intuitive UX when you are handling SO MANY details for every single thing. An app, when it comes, will be great!

I can now organize my dog visits, boarding and daycare in such a short time. I now have time to work one expanding my business!

I have been using PSP for over 3 years now, and can not do without it! It is easy to use for everyone, me, my employees and my clients. My clients love the fact that they can schedule their services online. The real time visit updates and GPS confirmation of arrival is an excellent tool. My clients love receiving pictures of dogs during the actual visit! There all a lot of reports that can help you with the financial side. I especially love seeing the revenue report. a graph shows the break down of where you are making the most revenue. The support is the best!! Whenever you get a new program you never know if there will be someone there to help. Not worries with that I have had ALL my questions answered in a very timely manner. I would highly recommend PSP to anyone running a pet business!!

The only con is that you can not change the invoice once it is sent. It does cause confusion for some of my clients.

Scheduling, Billing and payments are so much easier. I could not imagine running my pet sitting business without this software!

I am a small business and I am just starting out. From the very first day that I started using Pet Sitter Plus, I was amazed. Seeing as it is just me right now who works/runs my business I was always running short on time. I love that I have the ability to do so much with just one program. I have the ability to schedule all of my clients, keep financial records, and have GPS check in and check out all at my finger tips. All I have to do is bring my tablet along and I can do all of this with just one click. I like to keep records of who has paid and who has not as well. This way I can send reminders as needed. I meet many of my clients at their homes, and process their payments right there with Pet Sitter Plus! The customer service has been fantastic as well. I have only had minor issues when I was first setting everything up. They were speedy and very courteous!

Honestly we have not had any that are worth noting! So far so good!

I mainly use it for the scheduling aspect right now. It’s very easy to set up appointments.

That it doesn’t have an app. You have to use the website (like safari) on your phone.

Excellent. Daunting to begin with, especially considering we are mostly non-technical people; but after we took the plunge and got on with it, we would not be without it now.

1) Onboarding support - Lyndsay was first class 2) Cost - it has more than paid for itself in the hours saved in admin time, and the collection of missed payments in the past manual process.

The appearance/UI is not as modern as some apps, and it takes a while to get used to the navigation. But, the functionality is so comprehensive - they have thought of almost everything!

Our company has been benefiting from the services provided by Pet Sitter Plus since 2013. In all honesty, it feels more like a partnership, as though Pet Sitter Plus provide the backbone to our organisation, allowing us to focus our efforts on what we do best, being with the animals. I shudder to recall the years prior to using the software. The administration involved in running a popular, successful and rapidly growing company, based in London was, at best, a white knuckle ride. Then came the calm brought by the team from Pet Sitter Plus, literally clearing my desk overnight and giving me a clean, professional, reliable system to handle and process our admin. Our clients love it, our staff love it, I love it. The system is in a state of constant evolution, meaning new features are developed and added over time. The software works for pet sitters, day cares, kennels, pet hotels, groomers, basically if you look after pets, this software will look after you.

-Ease of use -Plethora of features -Cost effectiveness -24/7 Customer Service -Client facing portal -Positive client feedback

Owing to the software's ability to process most scheduling, invoicing, financial reporting and administration tasks, I often found myself in the office with little to do and therefore drinking too much coffee

It literally made my job easier. I no longer have to waste my time with several programs, as PSP combined most everything all into one platform. I used to spend hours organizing and sending out schedules, and PSP now does that for me. My customers also love their emailed confirmations, invoices, and receipts of payments. PSP truly took my business to a higher level of professionalism that I never could have achieved using our old scheduling/management techniques.

How it completely streamlines the booking process directly from the clients onto the pet sitter's schedules. Nothing gets lost in translation. I also love how the pet sitters can acknowledge their schedules and check-in/check-out of each job as they complete it. These are just two out of many, many desirable features this software has!

I would like to be able to add attachments to the client's files (i.e. their Service Contracts, for example). This would almost completely eliminate the use(waste) of paper in my company. I would also like the sitters to be able to mark themselves off for particular hours of the day as opposed to entire days.

The company is very receptive to adding in features that will benefit their clients. Several times each year they release new updates to continually better the software. Their willingness to listen to their clients and implement their ideas is what sets them apart from their competitors.

Pet Sitter Plus has allowed me to manage my business in a more efficient manner. Invoicing, managing client/pet data, scheduling and the client portal are just a few elements that have streamlined my business using Pet Sitter Plus software. I chose Pet Sitter Plus for their rich features, which I knew would grow with my company. The initial sessions with my software coach were extremely helpful in customizing the program to fit my business model. The best part of using Pet Sitter Plus is their responsive support team. The support team is readily available to answer any questions and problem solve with their clients. My experience with Pet Sitter Plus has been very positive!

When it became clear that my pet sitting business needed serious administrative help, I looked into the top softwares on the market. After several trials, Pet Sitter Plus stood out as the perfect fit for my pet sitting business. For the first couple of months, I used it for scheduling only, parallel with my Google drive documents. I was afraid to rely solely on one system. My PSP rep would train and council me with lengthy phone calls on a weekly basis. Becky was so patient with me as I tried to juggle the day to day business as well as learn how to use the software. I think the great tutorials would have answered most of my questions, but Becky put up with me in such a professional, friendly and helpful manner. She gave me the confidence to let go of my old documents and rely completely on the PSP scheduling features. They never let me down! This wonderful experience made moving on to using the invoicing and client portal features a stress-free process that went without a hitch. I get wonderful reviews of the client portal from my clients and am so happy with the payment processing features. My sitters are thrilled to have the app on their phones when they are out in the field. Everything they need is right at their fingertips and the server has never failed us. Several new releases every year keep the software providing continuous improvement, although I am at a loss to recommend what more I may need! Invoicing and payroll used to take 2 full days and now I can process both in minutes. PSP has the flexibility and functionality that made running my business fun again! This software pays for itself quickly and adds the professional image and peace of mind that my company was looking for. I highly recommend Pet Sitter Plus!

Excellent customer service! Ease of scheduling, accuracy of invoicing, flexibility and functionality

I honestly cannot think of one thing

A++++. Best business decision I’ve made. Worth every Penny. I’d be list without it

LOVE the customer Service and support especially the zoom sections that are scheduled to get me familiar with the product and to customize for my needs. I get really quick responses to my emails asking for help. Keeps me super organized and getting the information I need for taxes is super easy. I really suck at paperwork. This software is a lifesaver! Best decision I’ve ever made

Cons? Wow that’s a tough one. I guess that it doesn’t auto invoice after last visit. I know it has a bulk invoicing feature.

We are a fast-growing, U.S.-based pet care company. Let me clarify, we are fast growing now that we use Pet Sitter Plus (PSP). We have been using PSP for about two years. Before discovering this easy-to-use software, our growth was stifled because we used a cumbersome method of spreadsheets and regular appointment books. We juggled service requests that came in by phone, email, and text. The business that we began out of a love for pets was quickly becoming a dreaded administrative job that was consuming far too many hours of each day. Looking back, we don't know how we did without PSP. Now, tasks such as staff payroll, client billing, and scheduling that used to take hours can be done in minutes. Our clients love the ease of online scheduling and paying by credit card or directly from their bank account. Our staff loves the ease of using the software to access their assignments and pet care instructions on the fly from their smart phones. The support is outstanding and we like that the owner of PSP listens to the needs of the people using the software and considers suggestions for upcoming software releases. If your business is becoming weighed down with administrative work, I recommend signing up for the trial being offered by PSP.

The software is very flexible and customizable, suiting our needs right away. Bulk scheduling, billing, and processing are all super easy. GPS locations help us keep track of our staff, and emailed notes to clients with pictures are a nice touch and make everyone happy. PSP is constantly working to improve their service as well, taking suggestions to heart and always considering their clients' needs and wishes. Every question gets answered promptly, the rare issue is resolved immediately, and every update gives us another opportunity to improve our own business as well.

Processing billing is no longer a nightmare. PSP has made it possible for me to bill hundreds of clients with the click of a button. It is smooth, easy and certainly makes the business run more effectively. Scheduling and managing my staff with PSP is simple. I can make changes to our schedule easily and monitor my staff remotely by viewing their check-in and check-out times.

The software is NOT a cookie cutter program, which many of the other software systems seem to be. The program can be tailored to what I need for my business and the way that it is run. The customer service is available around the clock and they are very supportive.

I started using Pet Sitter Plus around 5 years ago and it completely transformed my pet sitting business. Scheduling is simple, multiple invoices can be created in seconds, my staff find it really simple to use and most importantly the customers love it. The customers can book their services online and they love receiving the daily feedback report with photographs of their pets. The customer service and training is excellent and there are constantly new updates being added on to the software.

The diary and scheduling, ease of use for both staff and customers, I can create multiple invoices in seconds and also receipt multiple payments, the customers can book their services online, the mobile interface is excellent for staff, the feedback reports for customers, excellent customer service and support.

There is nothing I don't like!

After having this program for over a year- it has completely changed my business and personal life as an owner. No second guessing, credit/debit payments are so easy, tracking and email of sitters and the updates to clients are a hit. Customer service is always so nice and guides me through questions when they come up.

Gosh- so much! Having client info easily accessible to staff while mobile is key.The ease of payment processing and processing service requests are a customer fav from our end.

Email features are Null - just HTML formats. No ability to change font types, looks, sizes or add pictures. Also whish the push emails to clients after a visits were more esthetically pleasing.

Fabulous software. I have limited IT knowledge and I struggled on in my first two years of business with notebooks and a diary. The difference that this simple computer programme has made to the day to day running of my business is huge. Every conceivable piece of information I require from revenue to a hamsters eating habits are easily recorded, easily accessed and easily amended. I dont know how I managed before ...

PSP has been life changing for myself and my managers! Tasks that used to take me hours (and hour and hours) like invoicing can now be done in minutes, in bulk! It's also very user friendly and the customer service is top notch! Richard and company are responsive and seem eager to hear suggestions and the software continues to improve with regular updates. I'm very impressed and grateful! I highly recommend!

Customer support! Ease of use!

I have a dog walking business with 10 employees and 150 dogs so having this scheduling program has helped my so much. I was doing everything manually for 10+ years and this has saved me hours of time each week. It was like hiring an assistant.....but for less money. I also have an online booking company for overnight pet sitting and this system allows clients to book and pay online easily, which has been great.

The only thing that could be improved (which it sounds like they are working on) is that it would be nice to have more functions on the mobile version of the program. I'm typically out and about walking dogs so more functions to edit walks on my phone would be helpful.

It has so much functionality and is very logical. It saves tons of time with invoicing and payroll.

There was a learning curve to some of it, but it really didn't take long to learn. The only other con is only being able to add a holiday fee by the day instead of the visit, but that wouldn't fit with the software's logic so I understand why it isn't possible.

10/10! Very happy so far!

I love that my invoicing literally takes 5 mins when it used to take 2 hrs every week. The support team is amazing and answers every question I have thoroughly and in a very timely manner. My training sessions with support team were so informative and we left no stone uncovered, I felt fully confident to roll out the program to my clients! The scheduling is so easy with just a couple clicks I have my schedule and my employees schedule sorted for the week in no time! This has been life changing and the best money I have ever spent! Thanks so much GUYS!!

There could be some tweaks to the system to better accomodate group walk scheduling.