Setmore Software


 

Setmore is a cloud-based appointment scheduling solution suitable for a variety of business sizes and industries. Key features include an online customer portal for appointment booking, customizable email notifications and staff scheduling.

Setmore allows users to book, manage, analyze and access appointments through an online booking calendar. Clients can use a free customer-facing booking page to see availability and set appointments. Email reminders that go out to clients and staff can be automatically sent out when needed and can also include a custom message. Setmore can be integrated with a variety of social networks, blogging platforms, payment services and more.

Setmore is available for free for teams of up to 20 staff members. Larger teams or users who want more advanced features can purchase a monthly subscription. Android and iOS mobile apps are also available.

 

Setmore - Admin calendar
 
  • Setmore - Admin calendar
    Admin calendar
  • Setmore - Booking page
    Booking page
  • Setmore - Facebook integration
    Facebook integration
  • Setmore - Integrations
    Integrations
  • Setmore - Mobile app
    Mobile app
  • Setmore - Payment
    Payment
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10

193 Reviews of Setmore

 

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Software Advice Reviews (5)
More Reviews (188)

Showing 1-5 of 5

Mary from SC Technical College System
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Helpful Calendar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's free, so that's definitely a good thing. It allows me to keep all my appointments in one place and simple.

Cons

It really doesn't have much more functionality than Outlook or the Calendar app. It's just an extra tool, really.

Review Source
 
 

fa from t n h
Specialty: Salons and spas
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great booking site for a solo biz owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great app for a solo worker starting out
plus its free and easy.

Pros

Pros:
ease of use, simple
customer service 24*7
look up client history

i like the layout its clean and easy to work with
i can use either the website or the app
although the app needs a bit of work
as soon as i download it my battery runs out.


Cons

Although it is a great website to book appointments
it has its fair share of glitches
Sometimes i won't get client notification or
if my clients book and i don't see the booking in my time zone
but the customer service will work with you to fix the problem
usually it takes a few days to fix the glitch

Review Source
 
 

Linda from In-Person Away Virtual Events, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Timesaver!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The Setmore application gives the users more control over their scheduling. It allows them to coordinate a time based on their availability without negotiating with someone else to secure the best date and time. The payment integration also makes this application a winner.

Cons

At first glance, this application could be mistaken as only useful to those who provide a service such as hair stylists. It requires a little more time and creativity to configure it to be used in other areas. For example, I have used it to schedule reservations for equipment. It was not a very intuitive configuration but in the end it worked.

Review Source
 
 

Sara from Marketing and Advertising
Specialty: Staffing and recruiting
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Setmore is great for keeping up with coworkers schedules.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Stores client contact information, easy to collaborate schedules, allows clients to schedule directly on your calendar.

Cons

You cannot send an invitation to more than one email address, difficult to edit blocked time frames.

Review Source
 
 

Quinton from Celebrity Smiles
Specialty: Cleaning services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

booking made simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It offers a decent set of customization to suit your companies needs. Fairly simple to use and straight forward.
Our company uses setmore for booking incoming shipments. It's a really alternative if you don't have a lot budget to spend on a scheduling software.

Cons

Biggest disappointment is the lack of API. We use setmore for incoming shipments and have been trying to integrate setmore into our own software. Please add API and I think setmore could be a good challenge to companies like appointment plus. Which offers the same set more feature but cost 10x or 20x more.

Review Source
 
 
 
Showing 1-20 of 188

Tanzir from ThirdHand Bangladesh
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great for selling consultation services.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They provide a short link that you can distribute around to potential clients. The reservations forms can be customized and validation checks can be set to make sure your scheduling happens for the right person at the right time.

Cons

Further communication with clients is restricted to emails and external channels. There are no built-in CRM features, which would be very relevant for such a platform.

Review Source: Capterra
 

Nachi from Live Like YOU, Now! Coaching & Mentoring

July 2018

July 2018

Setmore scheduling and features were helpful for me as my business was growing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Setmore scheduling and features were helpful for me as my business was growing and it was a great introduction to what a proper scheduler could be like, while I dealt with other things in my business. Setmore was able to take care of the scheduling aspect. I like that they had an embed button to enable scheduling

Cons

What I wish is that it the website had more of a tutorial in using it. Some features were not as apparent as I would have liked and it took a little more time to find the information. Otherwise, customer support was helpful

Review Source: Capterra
 


June 2018

June 2018

This software was all right when it first came out but not easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can organize my life and all my appointments and keep a clear schedule easily with this software

Cons

When I was using this software it was not very user-friendly, or easy to navigate. Due to its complications I stopped using it

Review Source: Capterra
 

samantha from Whispering Hills

June 2018

June 2018

We love this program. We have received several appointments while using it. Very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The link is very easy to attach to all of the websites. One click and we receive an email notification of the appointment.

Cons

There is not anything that I have found that I do not like. It is very easy to use and an awesome addition to our posts.

Review Source: Capterra
 

Mary from EPAM Systems

June 2018

June 2018

Great planner for small businesses

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This tool is simple, looks good and requires just no preparation to start using. It is a perfect choice for small businesses like hair salon or gym or consulting business. It helps you and your customers to manage available time slots via mobile app. There are many time/schedule settings, which make the experience even better

Cons

It probably wouldn't work for businesses with 10+ people, since it is hard to have a few different schedules at the same time. Besides, there is really low confidentiality level there, so there are some questions associated with that

Review Source: Capterra
 

Yasseen from TEDxYouth@SIS

June 2018

June 2018

Used it to book reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use for both the customer and service provider, very easy to use. It even reminded me of the upcoming events.

Cons

Time margins are hard to change, only preset values which are 15 and 30 minutes there should be a manual option to choose other durations.

Review Source: Capterra
 

Tracey from Gatlin

May 2018

May 2018

Great Online Appointment Scheduler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!

Pros

I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Cons

It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.

Review Source: Capterra
 

Justin from HOPE Chiropractic & Nutrition

May 2018

May 2018

Easy to use anywhere, especially great for a new start up (free option)

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress.

Cons

There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity.

Review Source: Capterra
 

Michael from Pursuit Training

May 2018

May 2018

We use this as our scheduling software and looking to take advantage of more of it's options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how it's live scheduling and easy to use with many staff on my team. My team also loves how they can manage their sessions and how it automatically communicates with the clients.

Cons

I'm not sure if the upgraded version does it however it would be great if it had an invoicing / payment acceptance option where it emails a branded receipt to the clients post payment. It would also be nice if it synced with other apps / calendars / CRM platforms.

Review Source: Capterra
 

Haily from Massage Therapy

May 2018

May 2018

Had to change products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clients enjoyed the ease of online booking. Made my day organized and got ride of the paper schedule.

Cons

Does not allow for client files, notes or intake forms to be stored like other products do now on the market.

Review Source: Capterra
 

Kristine from Rock Capital Productions and Talent
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great appointment App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to set up appointments with web visitors. Integrates great with our website.

Pros

Able to have multiple types of appointments and with different people in the company. The set-up was very easy and integrates beautifully with our website.

Cons

No cons at the moment since we are just getting started with the software. Will have to review again, but so far it works great.

Review Source: Capterra
 

Irma from Irma Lucas Master Barber

May 2018

May 2018

Fails to sync Google Calendar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good concept but fails to live up to promise. Consistent system failure and customer service unwillingness to investigate. Leaves me unable to to to pros

Cons

Fail to sync has caused clash of appointments. Lost income, clients and lost potential when available appointments are unviewable through Setmore

Review Source: Capterra
 


May 2018

May 2018

Great, easy-to-use, nice looking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really love this software. It sends beautiful appointment confirmations to my clients, which will allow it to link to their calendar (calendar invitation).

Cons

Maybe allow the choices of providers to say staff or professional. Not everyone is in a "provider" industry

Review Source: Capterra
 

Jose A from GB Advisors, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Scheduling tool getting aged

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Planing meetings, coaching and demos with internal employees, recruitment prospects for interviews, customer demos and other meetings

Pros

user interface

clear information distribution

practical across teams

3rd party calendar integrations

Cons

Getting old

sync issues sometimes

when setting meetings you are not sure if customer receives the meeting details.

Confusing layout for what info from whom to add

Review Source: Capterra
 


April 2018

April 2018

Easy to use, lots of integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy integration with my website, ability to block slots of time.

Pros

Setup and use is pretty straightforward, it integrates well with website, Facebook, calendar, etc. The dashboard has a convenient, slot blocker option that is very handy and the mobile apps get the job done.

Cons

The paid plans were too much for my small needs, I only book a couple of appointments per month, sometimes a whole month will go by without a booking so I couldn't justify the steep subscription price. While the free version worked for a while, I really needed 2 way Google Calendar sync so I switched to a different product that was better for my needs.

Review Source: Capterra
 

Heather from Lotus Center

April 2018

April 2018

TERRIBLE Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nothing has been worth the hassle. There are so many options in this area that so would encourage you to explore other ones. The first time you have a problem with Setmore, you'll see why.

Cons

Absolutely terrible customer service and I'm being charged YEARS after I quit the service. Today I called early in the day and got disconnected with no call-back. Then I called again and spoke to a woman who said she'd pass the message on but wasn't able to give me an estimated time frame on when I'd hear back from the right department. Currently, I'm chatting with their online support and the guy has literally ghosted me. I'm at the point of disputing the charge with my credit card company and reporting Setmore to the BBB.

I had actually thought of signing up again at one point but my Login no longer worked. Set more provided no help in resetting my login information to allow me access to their product again

Review Source: Capterra
 

Clarisse from The Heart Foundation of Jamaica

March 2018

March 2018

It would have been perfect if Paypal can be integrated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I recommendes this at my workplace to be used for booking different healthcare services. So far it worked wonders. We didnt have double bookings (unless deliberately done so lol), we didnt have clashing appointments. And best of all we save a whole lot on diaries and pens. Perfect product.

Pros

This software allows:
1. Unlimited Staff
2. Unlimited Service
3. Color coding of different services
4. Total projected income (if you include cost of services)
5. Calendar View (monthly, weekly, daily), Agenda View
6. Ability to block slots that are not bookable.
7. Set breaks for each staff
8. They offer Free forever and Premium subrscription.

Cons

The only downside of it is that I could not integrate Paypal as my payment method. They offer payment integration for a premium account, I was willing to pay if they had offer Paypal integration. They only offer Stripe integration which is not available in my country.

Review Source: Capterra
 

Daniel from California State University, Fullerton

March 2018

March 2018

Great customization and software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customization options are a great bemeifit to this software. Thr customer service is excellent too.

Cons

When I first started using Setmore it was very confusing for myself in learning how to use the software.

Review Source: Capterra
 

Kevin from Hair Is Kevin

March 2018

March 2018

Good experience, straight forward setup!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like all of the unique customization tweaks you can make. Many of which as a forward thinking tech person, I would not have thought of myself. A great example is being able to add a custom image to a service you offer!

Cons

I'm not sure I understand the paid feature that offers the Setmore call center to call your clients. It's been proven that text and email confirmations and reminders are the best options and most reliable.

Review Source: Capterra
 

Emily from Becovic Management Group
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great Value & Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great for scheduling tours for our team members and allowing prospects to schedule online!

Pros

Using the free version of setmore, I'm able to add different staff members and services, availability, etc. I'm also allowed to add custom branding and links that other free options wouldn't offer.

Cons

Setting it up isn't exactly user-friendly and it can be tricky to find all features to utilize. Interface isn't ver intuituve.

Review Source: Capterra