Setmore is a cloud-based appointment scheduling solution suitable for a variety of business sizes and industries. Key features include an online customer portal for appointment booking, customizable email notifications and staff scheduling.

Setmore allows users to book, manage, analyze and access appointments through an online booking calendar. Clients can use a free customer-facing booking page to see availability and set appointments. Email reminders that go out to clients and staff can be automatically sent out when needed and can also include a custom message. Setmore can be integrated with a variety of social networks, blogging platforms, payment services and more.

Setmore is available for free for teams of up to 20 staff members. Larger teams or users who want more advanced features can purchase a monthly subscription. Android and iOS mobile apps are also available.

Admin calendar
Admin calendar

Admin calendar

Booking page

Booking page

Facebook integration

Facebook integration

Integrations

Integrations

Mobile app

Mobile app

Payment

Payment

Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10



204 Reviews of Setmore

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 204 reviews

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Kalia from BTRU2YOU Hair Salon

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

3 years and counting

I love the app. I started using it 3 years ago. After the customer service I received today. I will be purchasing a trial.

Pros

I love the functionality and how user friendly it is.

Cons

That it doesn't have an calendar import option

Review Source: Capterra

Jacob from JP Industries

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Awesome Software

Pros

I love that my customers can use the booking page and schedule their own appointments. I like that I can list all of my services within the platform on the free plan. my customers love the platform, They say it's easier then my last provider

Cons

nothing at the moment. If I come up with anything I'll reach out to Setmore team

Review Source: Capterra

Matt from Bloomington Carpet One

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great scheduling tool for our customers

Pros

Everything about Setmore is perfect for a company trying to allow customers to book their own appointments. I have it linked to a Google calendar and our Android phones so everyone is "in the know" whenever a new appointment is scheduled. It sends out text reminders automatically as well which is great. The widget that is linked to our website is also a great feature and prominently displays our calendar.

Cons

There is nothing after using Setmore for over a year that we don't like about it.

Review Source: Capterra

Kimberley from Vibrant Life Coaching

Number of employees:  1 employee

Ease-of-use

Functionality

October 2018

Put on Your Professional Face

I am going to re-engage with many using this software - it will boost old relationships and help me to expand more systematically.

Pros

This is a very organized software that allow the user to make a great first impression. I liked that I could put a few of my different roles into this system and keep it all within the same theme. This maximizes my flexibility and minimizes my time output. And everything is laid out in a way that is pleasing to the eye.

Cons

I do not like that the software makes itself difficult to criticize. This offering is hands down, right on point.

Review Source: Capterra

Angel from Stages of Change Center, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

FINALLY...A scheduling system that has everything I need!

I now have a scheduling software that I can put on my site and it will give my clients more options for getting signed up. It will save me hours every month and I am SO HAPPY!

Pros

Functionality, features, ease of use, intuitive, and staff is over and beyond helpful.

Cons

Nothing it is the first one software I have tested that had everything I needed and was easy enough for me to set up with the help of the staff.

Review Source: Capterra

Hanne from Health, Wellness and Fitness

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Amazing Booking App!

Amazing! Very grateful for this app and very satisfied!

Pros

Organized, easy to use, simple, highly recommended!

Cons

Wish I could block time more easily. Look at genbook app for inspiration in how easy to block time. Although I think setmore is a superior app.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Setmore is probably the most user friendly booking app out there

Overall, Setmore would be my go-to platform when it comes to booking in person services. It's incredibly affordable and easy to use for anyone who is and is not a technical person. Their customer service was helpful when I had a question and my customers felt secure when putting their credit card on the site.

Pros

I was able to create my booking site in a few hours and it took a couple more hours to get it the way I wanted with all the graphics and details. I liked that it replaced having a website. I thought I needed to invest a lot of money in a website so that I could have a booking page but when I tried Setmore, it was much easier than creating a site myself or finding the right developer.

Cons

I had a specific use case for my business and there were certain features that I would have wanted, however, Setmore had the majority of the features I needed. What I noticed about other platforms is that they were inundated with features and for a new user, it takes a while to get familiar with the platform. I did many free trials of other platforms before I decided on Setmore.

Review Source: Capterra

Devlyn from ODD BODKIN RENAISSANCE SHOP

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Happy with the free version

I think I've already covered this but the other nice thing is it works with my Facebook page too! Clients are still reluctant to book their own appointments, but that's ok since it gives me a chance to connect with them first.

Pros

Its free for the basics, which is perfect for my small business, but is also robust enough to expand for larger businesses with several employees.

It's simple and integrated well with google calendar.

My clients get reminders and so do I! I do only a few appointments a month, so it can be easy to forget I have one.

Cons

I haven't had any problems with it at all. I like the desktop and mobile apps. The widgets work well on my website. Makes me look professional.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Love this app!

Customers could get on the app and set their own appointments. We would get notified when this happened.

Pros

This app was great for setting appointments, getting reminders and keeping on track.

Cons

There was nothing I disliked about this app. The reps were very helpful in setting it up and in maintaining it.

Review Source: Capterra

Irma from Irma Lucas Master BRber

Number of employees:  1 employee

Ease-of-use

Customer support

Functionality

August 2018

Setmore for small business

Frustrating, lack of confidence, irritating. Do recognize eventually when they are at fault and will financial compensate. When it works it's great BUT all to regularly it doesn't work and can impact the bottom line of your business. They are not financially compensating for that, just your subscription fee

Pros

They ha ve recredited my account for the failure of the service meeting the agreement I paid for. When you insist on being escalated. You will eventually get through to an English speak who can fully understand the nuisances of the language. There by getting "what is" and being able to provide customer service.

Cons

Setmore online calendar is slow, restricting and inflexible on phones. It is most flexible through the google calendar BUT that connection of syncing between Setmore and Google calendar continuously breaks down. I had to wait 2weeks to get the fix done. It has continuously failed over the past 11months of subscription, and adversely affected my business. The first tier of customer service support do not have English as their primary language, and a substantial amount of frustrating time can be spent speaking at cross purposes. Thereby failing to resolve anything. All customer support contact is through texting

Review Source: Capterra

Hiroko from Jimmy L Wilson, Inc

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Horrible

Pros

It integrated with Google calendar well. It was nice to be able to see my schedule at a glace on my calendar.

Cons

Unable to make recurring appointments saying there are conflicts with schedule on the days the appointments are not asked to be scheduled. Available appointment times didn't integrate with Reserve with Google showing some of my unavailable hours available and available hours unavailable. It was all messed up, and they were unable to resolve the issue after number of phone conversations over weeks. This is a huge problem for a business.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great app for scheduling and keeping your appointments organized.

Pros

This application makes it extremely easy to schedule appointments and keep a good history of past appointments. This platform is very simple and super easy to get used to. I also really enjoyed the SMS reminder feature as I tend to forget.

Cons

I find that this application does not always handle more difficult appointments. It is easy when it is a simple haircut or doctors appointment, but difficult to schedule more complex appointments.

Review Source: Capterra

Tanzir from ThirdHand Bangladesh

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great for selling consultation services.

Pros

They provide a short link that you can distribute around to potential clients. The reservations forms can be customized and validation checks can be set to make sure your scheduling happens for the right person at the right time.

Cons

Further communication with clients is restricted to emails and external channels. There are no built-in CRM features, which would be very relevant for such a platform.

Review Source: Capterra

Nachi from Live Like YOU, Now! Coaching & Mentoring

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Setmore scheduling and features were helpful for me as my business was growing

Pros

Setmore scheduling and features were helpful for me as my business was growing and it was a great introduction to what a proper scheduler could be like, while I dealt with other things in my business. Setmore was able to take care of the scheduling aspect. I like that they had an embed button to enable scheduling

Cons

What I wish is that it the website had more of a tutorial in using it. Some features were not as apparent as I would have liked and it took a little more time to find the information. Otherwise, customer support was helpful

Review Source: Capterra

Mary from SC Technical College System

Industry:  Education

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Helpful Calendar

Pros

It's free, so that's definitely a good thing. It allows me to keep all my appointments in one place and simple.

Cons

It really doesn't have much more functionality than Outlook or the Calendar app. It's just an extra tool, really.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

This software was all right when it first came out but not easy to navigate

Pros

I like that I can organize my life and all my appointments and keep a clear schedule easily with this software

Cons

When I was using this software it was not very user-friendly, or easy to navigate. Due to its complications I stopped using it

Review Source: Capterra

samantha from Whispering Hills

Ease-of-use

Value for money

Customer support

Functionality

June 2018

We love this program. We have received several appointments while using it. Very easy to use.

Pros

The link is very easy to attach to all of the websites. One click and we receive an email notification of the appointment.

Cons

There is not anything that I have found that I do not like. It is very easy to use and an awesome addition to our posts.

Review Source: Capterra

Mary from EPAM Systems

Ease-of-use

Functionality

June 2018

Great planner for small businesses

Pros

This tool is simple, looks good and requires just no preparation to start using. It is a perfect choice for small businesses like hair salon or gym or consulting business. It helps you and your customers to manage available time slots via mobile app. There are many time/schedule settings, which make the experience even better

Cons

It probably wouldn't work for businesses with 10+ people, since it is hard to have a few different schedules at the same time. Besides, there is really low confidentiality level there, so there are some questions associated with that

Review Source: Capterra

Yasseen from TEDxYouth@SIS

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Used it to book reviews.

Pros

Very easy to use for both the customer and service provider, very easy to use. It even reminded me of the upcoming events.

Cons

Time margins are hard to change, only preset values which are 15 and 30 minutes there should be a manual option to choose other durations.

Review Source: Capterra

Tracey from Gatlin

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great Online Appointment Scheduler

Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!

Pros

I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Cons

It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.

Review Source: Capterra

Displaying 1 - 20 of 204 reviews