Setmore is a cloud-based appointment scheduling solution suitable for a variety of business sizes and industries. Key features include an online customer portal for appointment booking, customizable email notifications and staff scheduling.

Setmore allows users to book, manage, analyze and access appointments through an online booking calendar. Clients can use a free customer-facing booking page to see availability and set appointments. Email reminders that go out to clients and staff can be automatically sent out when needed and can also include a custom message. Setmore can be integrated with a variety of social networks, blogging platforms, payment services and more.

Setmore is available for free for teams of up to 20 staff members. Larger teams or users who want more advanced features can purchase a monthly subscription. Android and iOS mobile apps are also available.



211 Reviews of Setmore

Overall rating

4.62 / 5 stars

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Showing 1 - 20 of 211 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Useful tool for complex scheduling.

Pros

Setmore has multiple calendar views. It is very useful for our team of tutors to be able to see each other's schedules in addition to our own. Our admin is able to edit our schedules with ease and set up email reminders for our sessions. It is easy to keep a database of 'clients', in our case students, to assign to each session/appointment.
There is also an mobile app in addition to the desktop app. It has a nicely designed user interface - it is clean, modern, and has a nice color scheme.

Cons

Overall I think Setmore solves the problem of making appointments between clients and multiple providers. For teams larger than 10, the scrolling horizontal could become a bit cumbersome when in certain calendar views when doing schedule comparison between coworkers/providers.

January 2019

Misty from Four Corners Home Inspection

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Best booking software I've found

Pros

I really like this booking program. I've never had any issues with it. Never a glitch.
Pros:
Easy to set up
Add as many services and employees as you'd like. Set which employee offers which service.
Set the amount of time each services requires.
Confirmation email for booking. Option to add a text reminder for client.
Reminder email.
Simple for clients to use.
Great, easy to use app
Slot blockers
Add all of your company info and link setmore directly from your website.
Options to upgrade basic service for a small monthly cost.

Cons

No complaints other than I can't seem to figure out how to change the calendar setting on the app to a Sunday-Saturday layout.

December 2018

Angel from Stages Of Change Center, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Finally found a scheduling app that works for my business

The customer support has been phenomenal. The system has been easy to implement and the abilty to use zaps is very nice! GREAT SCHEDULING APP!

Pros

I love the ease of set up, the customer support is amazing, the features are wonderful. It has the ability to have people schedule for classes..this was the missing link for me in other scheduling apps. This is an amazing app!

Cons

I do not like that I can not see when and how many text or email reminders were sent. I wish there was a way to see a record of those things on the clients file...but that is a small thing that I can live with.

December 2018

Janie from THE HEALING COMPANY CHELTENHAM LTD

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Setmore saves me so much time!

I have used it for three years now and although I have been tempted to try other software, Setmore works really well for me. I end up coming back due to its ease of use, customisation options and customer service.

Pros

customers can create their own profile and book in themselves, saving me hours in terms of phone calls and messages.

Cons

lack of integration with some payment methods

December 2018

Veronica from Amrop Top Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

UNTIL THE BEST TIME

Pros

The best of all to schedule. Sincerely, one of the most complete solutions that exist, from the first moment. They give you tremendous value, even if you're not premium

Cons

Nothing negative so far, highly meets my expectations

November 2018

Sue from Blush Nail LAB

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

A decent program that's easy to use

The software was great for my first time using an online booking/ scheduling app. It didn't have a lot of bells and thrills, but I think it did the job in keeping it simple for even a dummy like me to use. Of course over time with use, as with everything else, there are times while in the moments I had an, "I wish I could do (blank) with this" moment. Nonetheless, I think this is very user friendly for a beginner.

Pros

While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times.

Cons

The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not.

November 2018

Steve from Steve Cioppa Personal Training LLC - C&C StrongFit

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

I love it!

When I first discovered it I couldn't believe how easy it was to use and what a prefect fit it was for my business. You can pay to upgrade some functionality but I've been fine with the free version.

Pros

This software is a great alternative to a paid application. I run my whole personal training business with it.

Cons

Really, I have nothing bad to say about it.

November 2018

Kalia from BTRU2YOU Hair Salon

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

3 years and counting

I love the app. I started using it 3 years ago. After the customer service I received today. I will be purchasing a trial.

Pros

I love the functionality and how user friendly it is.

Cons

That it doesn't have an calendar import option

October 2018

Jacob from JP Industries

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Awesome Software

Pros

I love that my customers can use the booking page and schedule their own appointments. I like that I can list all of my services within the platform on the free plan. my customers love the platform, They say it's easier then my last provider

Cons

nothing at the moment. If I come up with anything I'll reach out to Setmore team

October 2018

Matt from Bloomington Carpet One

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great scheduling tool for our customers

Pros

Everything about Setmore is perfect for a company trying to allow customers to book their own appointments. I have it linked to a Google calendar and our Android phones so everyone is "in the know" whenever a new appointment is scheduled. It sends out text reminders automatically as well which is great. The widget that is linked to our website is also a great feature and prominently displays our calendar.

Cons

There is nothing after using Setmore for over a year that we don't like about it.

October 2018

Kimberley from Vibrant Life Coaching

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Put on Your Professional Face

I am going to re-engage with many using this software - it will boost old relationships and help me to expand more systematically.

Pros

This is a very organized software that allow the user to make a great first impression. I liked that I could put a few of my different roles into this system and keep it all within the same theme. This maximizes my flexibility and minimizes my time output. And everything is laid out in a way that is pleasing to the eye.

Cons

I do not like that the software makes itself difficult to criticize. This offering is hands down, right on point.

September 2018

Hanne from Health, Wellness and Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Amazing Booking App!

Amazing! Very grateful for this app and very satisfied!

Pros

Organized, easy to use, simple, highly recommended!

Cons

Wish I could block time more easily. Look at genbook app for inspiration in how easy to block time. Although I think setmore is a superior app.

September 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Setmore is probably the most user friendly booking app out there

Overall, Setmore would be my go-to platform when it comes to booking in person services. It's incredibly affordable and easy to use for anyone who is and is not a technical person. Their customer service was helpful when I had a question and my customers felt secure when putting their credit card on the site.

Pros

I was able to create my booking site in a few hours and it took a couple more hours to get it the way I wanted with all the graphics and details. I liked that it replaced having a website. I thought I needed to invest a lot of money in a website so that I could have a booking page but when I tried Setmore, it was much easier than creating a site myself or finding the right developer.

Cons

I had a specific use case for my business and there were certain features that I would have wanted, however, Setmore had the majority of the features I needed. What I noticed about other platforms is that they were inundated with features and for a new user, it takes a while to get familiar with the platform. I did many free trials of other platforms before I decided on Setmore.

August 2018

Devlyn from ODD BODKIN RENAISSANCE SHOP

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Happy with the free version

I think I've already covered this but the other nice thing is it works with my Facebook page too! Clients are still reluctant to book their own appointments, but that's ok since it gives me a chance to connect with them first.

Pros

Its free for the basics, which is perfect for my small business, but is also robust enough to expand for larger businesses with several employees.

It's simple and integrated well with google calendar.

My clients get reminders and so do I! I do only a few appointments a month, so it can be easy to forget I have one.

Cons

I haven't had any problems with it at all. I like the desktop and mobile apps. The widgets work well on my website. Makes me look professional.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Love this app!

Customers could get on the app and set their own appointments. We would get notified when this happened.

Pros

This app was great for setting appointments, getting reminders and keeping on track.

Cons

There was nothing I disliked about this app. The reps were very helpful in setting it up and in maintaining it.

August 2018

Irma from Irma Lucas Master BRber

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

3 of 5

Functionality

2 of 5

August 2018

Setmore for small business

Frustrating, lack of confidence, irritating. Do recognize eventually when they are at fault and will financial compensate. When it works it's great BUT all to regularly it doesn't work and can impact the bottom line of your business. They are not financially compensating for that, just your subscription fee

Pros

They ha ve recredited my account for the failure of the service meeting the agreement I paid for. When you insist on being escalated. You will eventually get through to an English speak who can fully understand the nuisances of the language. There by getting "what is" and being able to provide customer service.

Cons

Setmore online calendar is slow, restricting and inflexible on phones. It is most flexible through the google calendar BUT that connection of syncing between Setmore and Google calendar continuously breaks down. I had to wait 2weeks to get the fix done. It has continuously failed over the past 11months of subscription, and adversely affected my business. The first tier of customer service support do not have English as their primary language, and a substantial amount of frustrating time can be spent speaking at cross purposes. Thereby failing to resolve anything. All customer support contact is through texting

July 2018

Hiroko from Jimmy L Wilson, Inc

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

July 2018

Horrible

Pros

It integrated with Google calendar well. It was nice to be able to see my schedule at a glace on my calendar.

Cons

Unable to make recurring appointments saying there are conflicts with schedule on the days the appointments are not asked to be scheduled. Available appointment times didn't integrate with Reserve with Google showing some of my unavailable hours available and available hours unavailable. It was all messed up, and they were unable to resolve the issue after number of phone conversations over weeks. This is a huge problem for a business.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Great app for scheduling and keeping your appointments organized.

Pros

This application makes it extremely easy to schedule appointments and keep a good history of past appointments. This platform is very simple and super easy to get used to. I also really enjoyed the SMS reminder feature as I tend to forget.

Cons

I find that this application does not always handle more difficult appointments. It is easy when it is a simple haircut or doctors appointment, but difficult to schedule more complex appointments.

July 2018

Tanzir from ThirdHand Bangladesh

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great for selling consultation services.

Pros

They provide a short link that you can distribute around to potential clients. The reservations forms can be customized and validation checks can be set to make sure your scheduling happens for the right person at the right time.

Cons

Further communication with clients is restricted to emails and external channels. There are no built-in CRM features, which would be very relevant for such a platform.

July 2018

Nachi from Live Like YOU, Now! Coaching & Mentoring

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Setmore scheduling and features were helpful for me as my business was growing

Pros

Setmore scheduling and features were helpful for me as my business was growing and it was a great introduction to what a proper scheduler could be like, while I dealt with other things in my business. Setmore was able to take care of the scheduling aspect. I like that they had an embed button to enable scheduling

Cons

What I wish is that it the website had more of a tutorial in using it. Some features were not as apparent as I would have liked and it took a little more time to find the information. Otherwise, customer support was helpful