Setmore Software

Pros

They provide a short link that you can distribute around to potential clients. The reservations forms can be customized and validation checks can be set to make sure your scheduling happens for the right person at the right time.

Cons

Further communication with clients is restricted to emails and external channels. There are no built-in CRM features, which would be very relevant for such a platform.

Pros

Setmore scheduling and features were helpful for me as my business was growing and it was a great introduction to what a proper scheduler could be like, while I dealt with other things in my business. Setmore was able to take care of the scheduling aspect. I like that they had an embed button to enable scheduling

Cons

What I wish is that it the website had more of a tutorial in using it. Some features were not as apparent as I would have liked and it took a little more time to find the information. Otherwise, customer support was helpful

Pros

I like that I can organize my life and all my appointments and keep a clear schedule easily with this software

Cons

When I was using this software it was not very user-friendly, or easy to navigate. Due to its complications I stopped using it

Pros

The link is very easy to attach to all of the websites. One click and we receive an email notification of the appointment.

Cons

There is not anything that I have found that I do not like. It is very easy to use and an awesome addition to our posts.

Pros

This tool is simple, looks good and requires just no preparation to start using. It is a perfect choice for small businesses like hair salon or gym or consulting business. It helps you and your customers to manage available time slots via mobile app. There are many time/schedule settings, which make the experience even better

Cons

It probably wouldn't work for businesses with 10+ people, since it is hard to have a few different schedules at the same time. Besides, there is really low confidentiality level there, so there are some questions associated with that

Pros

Very easy to use for both the customer and service provider, very easy to use. It even reminded me of the upcoming events.

Cons

Time margins are hard to change, only preset values which are 15 and 30 minutes there should be a manual option to choose other durations.

Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!

Pros

I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Cons

It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.

Pros

The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress.

Cons

There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity.

Pros

I love how it's live scheduling and easy to use with many staff on my team. My team also loves how they can manage their sessions and how it automatically communicates with the clients.

Cons

I'm not sure if the upgraded version does it however it would be great if it had an invoicing / payment acceptance option where it emails a branded receipt to the clients post payment. It would also be nice if it synced with other apps / calendars / CRM platforms.

Pros

Clients enjoyed the ease of online booking. Made my day organized and got ride of the paper schedule.

Cons

Does not allow for client files, notes or intake forms to be stored like other products do now on the market.

Easy way to set up appointments with web visitors. Integrates great with our website.

Pros

Able to have multiple types of appointments and with different people in the company. The set-up was very easy and integrates beautifully with our website.

Cons

No cons at the moment since we are just getting started with the software. Will have to review again, but so far it works great.

Pros

Good concept but fails to live up to promise. Consistent system failure and customer service unwillingness to investigate. Leaves me unable to to to pros

Cons

Fail to sync has caused clash of appointments. Lost income, clients and lost potential when available appointments are unviewable through Setmore

Pros

I really love this software. It sends beautiful appointment confirmations to my clients, which will allow it to link to their calendar (calendar invitation).

Cons

Maybe allow the choices of providers to say staff or professional. Not everyone is in a "provider" industry

Planing meetings, coaching and demos with internal employees, recruitment prospects for interviews, customer demos and other meetings

Pros

user interface

clear information distribution

practical across teams

3rd party calendar integrations

Cons

Getting old

sync issues sometimes

when setting meetings you are not sure if customer receives the meeting details.

Confusing layout for what info from whom to add

Easy integration with my website, ability to block slots of time.

Pros

Setup and use is pretty straightforward, it integrates well with website, Facebook, calendar, etc. The dashboard has a convenient, slot blocker option that is very handy and the mobile apps get the job done.

Cons

The paid plans were too much for my small needs, I only book a couple of appointments per month, sometimes a whole month will go by without a booking so I couldn't justify the steep subscription price. While the free version worked for a while, I really needed 2 way Google Calendar sync so I switched to a different product that was better for my needs.

Pros

Nothing has been worth the hassle. There are so many options in this area that so would encourage you to explore other ones. The first time you have a problem with Setmore, you'll see why.

Cons

Absolutely terrible customer service and I'm being charged YEARS after I quit the service. Today I called early in the day and got disconnected with no call-back. Then I called again and spoke to a woman who said she'd pass the message on but wasn't able to give me an estimated time frame on when I'd hear back from the right department. Currently, I'm chatting with their online support and the guy has literally ghosted me. I'm at the point of disputing the charge with my credit card company and reporting Setmore to the BBB.

I had actually thought of signing up again at one point but my Login no longer worked. Set more provided no help in resetting my login information to allow me access to their product again

I recommendes this at my workplace to be used for booking different healthcare services. So far it worked wonders. We didnt have double bookings (unless deliberately done so lol), we didnt have clashing appointments. And best of all we save a whole lot on diaries and pens. Perfect product.

Pros

This software allows:
1. Unlimited Staff
2. Unlimited Service
3. Color coding of different services
4. Total projected income (if you include cost of services)
5. Calendar View (monthly, weekly, daily), Agenda View
6. Ability to block slots that are not bookable.
7. Set breaks for each staff
8. They offer Free forever and Premium subrscription.

Cons

The only downside of it is that I could not integrate Paypal as my payment method. They offer payment integration for a premium account, I was willing to pay if they had offer Paypal integration. They only offer Stripe integration which is not available in my country.

Pros

The customization options are a great bemeifit to this software. Thr customer service is excellent too.

Cons

When I first started using Setmore it was very confusing for myself in learning how to use the software.

Pros

I like all of the unique customization tweaks you can make. Many of which as a forward thinking tech person, I would not have thought of myself. A great example is being able to add a custom image to a service you offer!

Cons

I'm not sure I understand the paid feature that offers the Setmore call center to call your clients. It's been proven that text and email confirmations and reminders are the best options and most reliable.

Great for scheduling tours for our team members and allowing prospects to schedule online!

Pros

Using the free version of setmore, I'm able to add different staff members and services, availability, etc. I'm also allowed to add custom branding and links that other free options wouldn't offer.

Cons

Setting it up isn't exactly user-friendly and it can be tricky to find all features to utilize. Interface isn't ver intuituve.