About SimplyBook.me

SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients.

The tool allows users to send out promotions, set up recurring services, link service providers or select services and customize options for the booking site. Customization includes adding the booking system as an iFrame or adding a booking button to a website or Facebook page.

Clients can access the booking page from multiple devices, make bookings and can cancel bookings when required.

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Supported Operating System(s):

Web browser (OS agnostic)

885 Reviews of SimplyBook.me

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(596)

596

4 stars

(228)

228

3 stars

(35)

35

2 stars

(10)

10

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 885 results

April 2021

User Profile Picture

Jesus from Blue Squares Creative, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Affordable and Powerful Booking Software

This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

Pros

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

Cons

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

Reasons for Switching to SimplyBook.me

Timetrade was expensive and the Appointy API was difficult and expensive to work with long term. We wanted Zapier and got it with SimplyBook.Me.

September 2020

Dianne from Owen Rigdon Ceramics

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2020

Just what we needed.

I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Pros

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Cons

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services. The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

Reasons for Choosing SimplyBook.me

Affordability and/or function as well as options more appropriate to my varied needs as a studio potter and educator.

Response from SimplyBook.me

Replied September 2020

Dear Dianne, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients. All the best The SimplyBook.me team

May 2021

Sarah from Oxshott Village Sports Club

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Great simple solution

Gave us the solution we needed for club members to book facilities quickly and easily.

Pros

Simple to set up, easy to use and does everything we need it to. Really good customer service.

Cons

Would be good to have more options for sending emails

Response from SimplyBook.me

Replied May 2021

Thank you so much Sarah for leaving us this fantastic review, we appreciate it greatly! We just launched a new feature today where you can easily create and customise your own beautiful emails. Take a look at our blog about it https://news.simplybook.me/custom-email-designs-for-your-business-messaging-with-simplybook-me/ All the best The SimplyBook.me team

February 2019

John from Tameside Handyman

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

February 2019

Overpriced and under spec'd

IF I could find another system that had the functionality I need I would move to that one. The cost would not be an issue if it had a better base product. If you only need basic then stick with some of the free options out their. I have made about 20 suggestions with zero idea of when or IF they will even be considered. After trying or looking at around 50 systems I feel it is the lesser evil of what is out their. I am not asking for much but they think they know better what people want/need.

Pros

Allows for a degree of automation to my business. I can show images and descriptions for my categories and services which a lot of other systems do not. Like the drag a slot function in calendar. Like the SMS and email reminder system (but could be better!) It adapts to most types of business which many others do not.

Cons

Very expensive for what it offers. It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras. If the core was better then I would be happy to pay for my business specific add ons. Customer service is more of a cut and paste script routine. There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them. The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea. Plus it does not provide real life feedback doing it their way. I made these in the very first day of use Suggestions /Requirements for SimplyBook.me 1) Email templates should have a WYSIWYG editor 2) There should be a Block Out option when making a booking on the calendar (admin only) 3) Emails should be sent in HTML not plain text. At least an option should be available. 4) There needs to be a “Pending Booking” email template. 5) It should be possible to switch on and off any email or SMS rather than all on or all off. 6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile. 7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required. 8) There should be a multi cart function

Response from SimplyBook.me

Replied February 2019

Dear John, Thank you for taking the time to give us your valuable feedback, we appreciate that. FIrst of all I am glad to hear that out of 50 systems investigated you did find that we were the most flexible one. But of course we can not solve everything 100% for every single company we have as we have tens of thousands of clients. Our goal is that our system solves everything for 90% of users, but some users may have so specific demands that only a system, developed especially for them will fully resolve the needs. Until you have someone that creates such a system for you, We are happy to have you as user of our system and hope the system easily pays for itself as we believe it does for most of our users. Kind regards The SimplyBook.me team

January 2021

Silvina from siéntate Ltd.

Company Size: 2-10 employees

Industry: Retail

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

January 2021

Going past the trial will invest.

I am excited to be able to make booking easier for my clients and on social media.

Pros

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Cons

Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

Reasons for Choosing SimplyBook.me

pricing and ease of use.

Reasons for Switching to SimplyBook.me

Help with a booking is of more efficient use of my time use at this stage of my business needs. I can manage my social but the booking portion was becoming more time-consuming. Plus SimplyBook.me was easier to learn and so I'd rather manage this portion and hire someone for hootsuite when I need it.