--- title: "SimplyBook.me Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SimplyBook.me. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SimplyBook.me is a good fit for you!" source_url: "https://www.softwareadvice.com/appointment-scheduling/simplybookme-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [SimplyBook.me](https://www.softwareadvice.com/medical/simplybookme-profile/) / SimplyBook.me Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/simplybookme-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/simplybookme-profile/alternatives/) # SimplyBook.me User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,293 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 860 reviews (67%) - 4 stars: 349 reviews (27%) - 3 stars: 55 reviews (4%) - 2 stars: 16 reviews (1%) - 1 star: 13 reviews (1%) ### Most mentioned pros - The system automates the entire scheduling process, from initial booking and online deposit collection to sending timely reminder notifications. - The wide range of customizable options really helps streamline our daily operations and client interactions. Whenever we ran into an issue, the customer service team was quick to reply and resolve it. - The flexible plugin options allow me to customize forms and services to fit my exact business needs. ### Most mentioned cons - I personally experienced the system freezing on the confirmation screen multiple times, which meant I lost the time I was trying to book and had to start over, and did not end up with my first option. - I trialled acuity, offering tree, momence, all in the same price ball park) so it is frustrating to run into those issues and then be told to send it to the developers as feedback. - some technical limitations on some plans, which can restrict what I need to do in terms of functionality. ## SimplyBook.me customer reviews Showing reviews 1-25 of 1,293 (page 1). ### SimplyBook.me keeps your day Simple - Overall rating: 5/5 - Reviewer: Zachariah B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really enjoying how easy it is to schedule appointments and go on with my day while setting future tasks in motion. I can even make restaurant reservations for my team when necessary, encompassing a lot of needs for the office in terms of time management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using this software is the best when it comes to time saving, skipping past a lot of phone calls and talking. Anything that needs booking I turn to this software for use. Keeping my appointment management consistently syncing with the rest of my schedule has become an assistant all on its own, something that adds an additional layer of saved time. A friendly User Interface means booking management is easy to look at and stay on top of. #### Cons Not too much to be said about bugs and issues Ive encountered using this software, I never encounter problems outside of its intended usage. #### Vendor response Thank you so much Zachariah for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team Replied October 2026 --- ### Four Happy Years Using SimplyBook.me for Our Service Businesses - Overall rating: 5/5 - Reviewer: Hisham D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SimplyBook.me has been very positive. I use it for both Cowboy Bike Service and Tezeus Bike Service, where customers need to book different types of services, test rides, diagnostics, and repairs. It helps us keep the booking process organised and professional. Customers can choose the right service, see available time slots, and book without too much back-and-forth communication. For a small service business, it saves a lot of time and makes the customer experience smoother. There is a learning curve in the beginning, but once everything is set up, it becomes a very useful tool for managing daily bookings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that SimplyBook.me was easy to set up and flexible enough for different types of bookings. For my business, it works well for managing services, time slots, customer details, and online payments in one place. The booking page also looks professional without needing too much technical work. #### Cons The setup can feel a bit confusing at the beginning because there are many features and settings. Some parts are not always easy to find, so it takes time to understand how everything connects. Once it is set up properly, it works well, but the learning curve could be smoother. #### Reasons for switching to SimplyBook.me Danish Kroner currency was not accepted in Calendly, #### Vendor response Thank you so much Hisham for your positive review, we appreciate it greatly! Just to let you know that we are now implementing an AI assistant that will help you to find the right features for you and set them up for you. All the best The SimplyBook.me team Replied June 2026 --- ### SimplyBook.me – Great Value, Excellent Features, and Outstanding Customer Support - Overall rating: 5/5 - Reviewer: NAM HYUN P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SimplyBook.me has been very positive. I find the system practical and easy to use, and I especially appreciate the wide range of features available at a reasonable price. It provides many useful tools for managing bookings, services, staff, and customers, which makes it easier to manage my business. At first, it took a little time to become familiar with all the different functions and settings. However, the learning period felt relatively short, and whenever I had questions, the customer support team was always available to provide quick and clear assistance. The support staff are also very friendly, patient, and professional, which I really appreciate. Whenever I encountered an issue, I felt that I could get help without having to wait for a long time. Overall, SimplyBook.me has made managing our booking system more convenient and efficient. Considering the reasonable pricing, variety of features, and excellent customer support, I am very satisfied with my overall experience and would recommend it to other businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about SimplyBook.me is the combination of its reasonable pricing, wide range of features, and excellent customer support. As a business owner, I need a booking system that is easy to manage while also providing various functions for appointments, services, staff, and customers. SimplyBook.me offers many useful features at a reasonable price, especially compared with other similar booking platforms. What impressed me the most, however, is the customer support. Whenever I have a question or encounter an issue, I can contact the support team and receive a quick and clear explanation. The staff are always very friendly, patient, and helpful, which makes it much easier to solve problems and continue managing my business without unnecessary delays. I also appreciate that the system continues to provide useful functions as my business needs change. Overall, the combination of functionality, affordability, and responsive customer service is what I like most about SimplyBook.me. #### Cons One thing I found slightly difficult at first was that SimplyBook.me offers so many features and customization options that it takes a little time to understand and set everything up properly. For a first-time user, some of the settings and functions may feel a little unfamiliar. However, the time needed to learn and set up the system felt relatively short, especially because the customer support team was always available to provide quick and clear explanations whenever I had questions. The support team was very friendly and helpful, which made the learning process much easier. Overall, while it may take a little time to become familiar with all the features, I found the learning period relatively short compared with the wide range of functions that SimplyBook.me provides. #### Vendor response Thank you so much Nam for taking the time and leave us your positive feedback, we truly appreciate it! All the best The SimplyBook.me team Replied October 2026 --- ### Ok for services I guess - Overall rating: 3/5 - Reviewer: Katrin N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The customer service is prompt and with small things, very helpful. I just spent over an hour to explain the above issue - not a user problem, but features not working. For the price I expect a smooth operation (setting everything up is very time consuming with many steps and cross referencing.. I trialled acuity, offering tree, momence, all in the same price ball park) so it is frustrating to run into those issues and then be told to send it to the developers as feedback. Duh, if they actually would have tried out the advertised features like a studio owner would use them, it would be obvious. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Great features (to have a functional booking system, forget the 'standard' plan, you will need the 'pro' one for sure) overall, great customer service. I like the idea of the scheduling app for providers as well as clients. #### Cons The provider app doesn't have enough functionality to really be useful (this seems to be an issue with all booking systems..) The main disappointment: The features don't work together, even if following the slightly convoluted instructions of roundabout ways from customer service. 2 way sync is pointless - if you're like me and that feature was a main driver to sign up, don't. Bookings for group sessions synced to the calendar create an 'external event' and therefore block further bookings for that time block. The system doesn't recognise it's own bookings. If you're a solo entrepreneur with a life who can't spend constant time on a laptop to block out times in your calendar AND the booking system, this unfortunately makes the whole thing obsolete. #### Reasons for choosing SimplyBook.me The promise of a functional 2 way sync - I might be asking for too much #### Reasons for switching to SimplyBook.me I need clients to book themselves into group classes and be able to offer packages for services and group classes / workshops #### Vendor response Hi Katrin and thanks for taking the time to leave us your review, we appreciate it greatly. Yes this is true with the group bookings then cal sync does not work perfectly, we will discuss it with the team internally if there is anything that can be done about that. All the best The SimplyBook.me team Replied October 2025 --- ### Essential, Secure, and Efficient Scheduling for Family Research! - Overall rating: 5/5 - Reviewer: Elizabeth G. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with SimplyBook.me has been exceptionally positive, as it completely transformed our participant scheduling from a time-consuming chore into a smooth, automated workflow. It has bridged the gap between our lab's strict security needs and the convenience that busy parents expect when signing up for a study. The platform operates reliably in the background, allowing our research team to focus less on email back-and-forth and more on the actual data collection and science. It has proven to be a highly dependable, secure, and professional solution that has significantly boosted our appointment show-up rates and enhanced our lab's public image. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SimplyBook.me has become an invaluable asset for our research lab, streamlining how we coordinate study sessions with parents and their children. What we like best is how incredibly safe and easy it is to use for both our administrative team and the participating families. Managing schedules for child research requires a high level of data security and clear communication, and this platform delivers on both fronts while saving us countless hours of administrative work. The automated reminder system has drastically reduced missed appointments, and parents frequently comment on how straightforward the booking process is from their phones or computers. #### Cons While the platform is excellent, navigating the initial setup takes a little bit of time due to the wide variety of customizable features and calendar settings available. Additionally, accessing the advanced security protocols and customized intake forms required for academic research does mean upgrading to their higher-tier paid plans. However, these minor setup and cost considerations are far outweighed by the massive amount of time we save and the professional, secure experience the platform provides to our research families. #### Reasons for switching to SimplyBook.me Simply Book me has more features and saves our team time! Once you learn how to use it, its easy! #### Vendor response Dear Elizabeth, thank you so much for leaving the positive feedback, we truly appreciate it. We also want to mention that now with our new AI assistant sitting inside the system you can get help with which features work the best for your business as well as helping to set everything up for you, please take a look and try it and I am sure that you will see how easy all the setup has become now. All the best The SimplyBook.me team Replied July 2026 --- ### Highly customizable and professional booking solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been great for streamlining my bookings. It has drastically reduced my administrative "email ping-pong" and the automated SMS reminders have nearly eliminated no-shows. It feels like a professional, high-end extension of my brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the flexibility of the "custom features" system, which lets me pick exactly the tools I need without cluttering the interface. The live 24/5 chat support is exceptional, they’ve helped me solve complex scheduling logic issues in minutes. #### Cons The pricing structure can be a bit tricky because almost every advanced function, like accepting payments or syncing with Google Calendar, requires a "custom feature" slot. It’s easy to outgrow a lower-tier plan faster than you’d expect. #### Reasons for switching to SimplyBook.me I needed a more robust "all-in-one" platform that allowed for a dedicated booking website and better payment processing. While Calendly is great for simple meetings, SimplyBook.me gave me more control over my service catalog and client database. #### Vendor response Thank you so much for leaving us this positive feedback, we truly appreciate it! All the best from the SimplyBook.me team Replied May 2026 --- ### Book me now - Overall rating: 4/5 - Reviewer: Rajesh S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I got used to it. Initially we had lot of trouble mainly due to number of fields required. It should allow to work offline also. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Organize bookings and allow client to book on their own. Dashboard and calendar views are great. Cost is reasonable. #### Cons Loses data for integration with other CRM tools. Number of required fields can be optimized. Don’t ask same question again. Users should not have to type their name and such twice. #### Reasons for switching to SimplyBook.me Simplybook me is easier. Zoho was more complex. #### Vendor response Thank you so much Rajesh for taking the time to leave us your comments, we truly appreciate it. We would actually like to hear more from you in terms of potentially improving those points you mentioned, if you could please explain a bit further in an email to support@simplybook.me or reply directly to me then that would be great appreciated. All the best The SimplyBook.me team Replied October 2025 --- ### Great first year! - Overall rating: 5/5 - Reviewer: Federico P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I recommend it! Much more flexible than the alternatives, so many custom features, try it! Will probably like it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support. 24/7, quick to respond, on top of it, great hand shakes between the different assistants as they rotate, simply great. #### Cons I wish they had a feature to block reservations beyond X amount of reservations a day - but they are working on this feature! #### Reasons for switching to SimplyBook.me Lack of flexibility on Calendar, lack of speedy support #### Vendor response Thank you so much Federico for you positive review, we appreciate it greatly! All the best from the SimplyBook.me team Replied June 2026 --- ### SimplyBook.me- Very Good - Overall rating: 4/5 - Reviewer: Muhammad Zohaib A. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very good with SimplyBook.me. I used it to do the reservations for restaurants occasionally and to do appointments schedule. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SimplyBook.me offers good value for money with useful features for managing appointments and customer bookings. Its security measures and customer support help businesses handle booking information and customer requests more efficiently. The appointment management system makes scheduling easier, while restaurant reservation features help in organizing bookings and reduce manual work. Overall, it can save time by automating bookings, reminders, and scheduling tasks, although occasional technical issues may occur. #### Cons SimplyBook.me have some limitations in advanced security and customization depending on the plan, which can affect larger businesses. Customer support response times also vary, and occasional bugs or technical issues can interrupt appointment management. #### Vendor response Thank you so much Muhammad for taking the time and leave us your positive feedback, we truly appreciate it! All the best The SimplyBook.me team Replied October 2026 --- ### Valuable tool and easy Ai setup - Overall rating: 5/5 - Reviewer: Halldor S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Outstanding, our IT guys loves this program because of easy setup with Ai assistant and the numerous features the solution provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super ease to set up with Ai assistant. Valuable tool in customer support and follow through from booking appointment to getting the job done and follow up emails afterwards. Many features that our IT guys loves ! #### Cons nothing so far, we have only had good experiences and are very grateful to get a software that is so easy to use. #### Vendor response Thank you so much Halldor for taking the time and leave us your positive feedback, we truly appreciate it! Also super happy to hear that it was easy to setup for you with our new AI assistant! All the best The SimplyBook.me team Replied October 2026 --- ### Save my time and cost - Overall rating: 5/5 - Reviewer: Ching B. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience is excellent. It’s easy to set up and has saved me time and costs compared to building a booking system with WordPress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Saved me so much time and cost—I didn’t need to build my own booking system from scratch. It’s easy to use, looks professional #### Cons The limit of 8 custom features feels too restrictive. Many of the features are essential for running a professional service, and I often find myself needing more than 8. Increasing the limit to 12 or more would make a big difference for growing businesses like mine. #### Reasons for choosing SimplyBook.me more time to build the system and safety issues #### Vendor response Thank you so much Ching for taking the time to leave us your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team. Replied November 2025 --- ### It is okay for the money - Overall rating: 4/5 - Reviewer: D. J. E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Not great but not horrible either. The CSR are very responsive and helpful, That is why this software scored higher for me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All of the features and that the price was affordable. #### Cons The software is not user friendly enough. There is a bit of a learning curve compared to other systems on the market. The YouTube video's are not detailed enough to be helpful. Luckily, I had additional assistance from other's that helped me build the system out so that I could use it. #### Reasons for choosing SimplyBook.me I liked PowerDairy but to add others was to expensive and the same for the others. Except MassageBook, it did not have one of the features that I needed. And they did not know when it would be rolled out. #### Reasons for switching to SimplyBook.me Schedulicity was great but the CC processor did not want to work with my second location. Vagaro became extremely expressive other time. #### Vendor response Thank you for your feedback! We’re glad to hear that you found SimplyBook.me affordable and that our support team was helpful. We understand the learning curve can be a bit tricky, and we’re working on making the platform easier to use. Replied January 2025 --- ### Health Practice Perspective - Overall rating: 4/5 - Reviewer: Mel L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Incredible amount of features for the $. HIPAA compliance / encryption SOAP notes Versatility Complete customization of confirmation emails to both service providers & Services Very easy for clients to navigate Clients can track their own packages Ability to force pre-pay Intake form option Seriously, I could list a ton more amazing features plus the fact that they continue to add more. #### Cons Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt. #### Reasons for choosing SimplyBook.me Features to price, especially those features useful for a therapy practice. #### Reasons for switching to SimplyBook.me Simple practice is an amazing platform for our business model with extra kudos for their video appt structure and ease of organizing therapy notes. However, as our practice grows, the cost to utilize the platform also grows significantly for us. Simplybook offers features we want, but aren't available thru simple practice at a more affordable price structure. If they can put into place my suggestions, this would prob be the perfect platform for our business. #### Vendor response Dear Mel Thank you so much for your constructive feedback, we appreciate it enormously! First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out. With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that. The automatic cc payment at place, will also be implemented later, but can not promise any date on that. Thanks again for your valuable feedback All the best The SimplyBook.me team Replied July 2019 --- ### Helpful system generally, just a few improvements needed - Overall rating: 4/5 - Reviewer: Katie G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure. #### Cons We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too! #### Reasons for choosing SimplyBook.me The option to add promo codes, customise the website widget to our brand colours, and the price. #### Vendor response Hi Katie and thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Regarding your feedback then I will address each point: 1. This is a suggestion that we have on our list and we can hopefully add to the system later on 2. With the reports about number of sessions per client to export, then this is possible by going into reports/clients/select client/View and then you can choose export 3. It is possible with the filters to select there a certain provider and then click on "Apply" after that you choose the weekly view and then you should have a weekly view by provider. I also encourage you to have your providers using the admin app, there each one can have a really nice overview of upcoming bookings. If you have any further questions you can always contact our Live Chat and contact Dmytro our Head of Support who can assist you with anything....well as long as it is related to our system:) All the best The SimplyBook.me team Replied October 2022 --- ### Good but needs improvement - Overall rating: 4/5 - Reviewer: Joanna H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, my impressions are mixed, but we haven't started using it fully, so I can't give you my final opinion yet. I think it's the only product that answers our needs, but if there was something else that's easier to use I'd go there with not much thinking. The system is difficult, confusing and it should be easier. Well done for customer service though. If it wasn't for that I'd be very discouraged. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think that it's the only product on the market that actually has all the functions that we needed. For us the packages were really important and how they worked. I couldn't find anything else and I tried a lot of programmes before. Simply just answers all our needs. I also think you have a brilliant customer service. #### Cons First of all, I think it's very difficult to navigate around. it took me days to understand how it works. The scheduling part - where one puts the availability is really terrible. Those sliders are useless and the other view, with the little squares, is a bit better, but also confusing. There are not time zones for users. And finally, the pricing is also bad. I think it's unfair to have those features that you need to use additionally and the number of users and whatnot. There should be a simpler pricing. #### Reasons for choosing SimplyBook.me I checked other alternatives, but don't remember which ones. They just didn't have the same features. #### Reasons for switching to SimplyBook.me Basically, I would like the customer to have an account, by a product and then see how many appointments they have left out of the package. This is a very important feature for us. Acuity kinda has that but not entirely. Your system seems to be better in those terms. #### Vendor response Hi Joanna Thank you so much for taking the time to leave us your valuable feedback. We are constantly working on making the system as user friendly as possible and we already have on the task list to remove the sliders as they have not gotten a positive feedback from our clients. We are all ears when it comes to other frustration points within the system, so if you would like to share those with us please send us an email by replying to this. The user time zones is sth that very few users have asked for, so unfortunately it´s not very likely that it will be added in nearest future. Thanks again for your input All the best The SimplyBook.me team Replied August 2023 --- ### Simply Amazing - Overall rating: 5/5 - Reviewer: Lydia N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic features, easy to use, seamless integration with calendar and other apps. I use this for booking in clients and classes. #### Cons Nothing. I have had no issues that havent been resolved by either using the AI help or by talking with an agent. #### Vendor response Thank you so much Lydia for taking the time to leave us your review, we greatly appreciate it! All the best The SimplyBook.me team Replied March 2026 --- ### Service is expecting - Overall rating: 5/5 - Reviewer: Sandy M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I have received excellent assistance from the representative I worked with and all the customer support folks I’ve chatted with online. Immediate and knowledgeable help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s is affordable and seems to be nearly endlessly customizable. The product was relatively easy to configure for facility rental booking. #### Cons Sometimes there are multiple places the same change must be made. The AI support is good but a little bit slow. #### Vendor response Thank you so much for taking the time to leave us your fantastic review, we truly appreciate it! All the best from the SimplyBook.me team Replied July 2026 --- ### Great booking site, SimplyBook.me - Overall rating: 4/5 - Reviewer: Anjal M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Booking can be done easily and it's easy to setup. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy for appointment bookings, easy to use and provides great customer service. #### Cons It's expensive when trying to upgrade and creates trouble while trying to send the link. #### Vendor response Thank you for your review! Replied January 2025 --- ### "SimplyBook.me - A Convenient and Efficient Booking Solution for Everyone" - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered SimplyBook.me is a great service that makes it easy to manage appointments, bookings, and customer data. The user interface is intuitive and user-friendly, and the features are comprehensive and easy to use. The customer support team is knowledgeable and helpful, and they are always quick to reply to inquiries. I've been very pleased with the overall experience I've had with SimplyBook.me, and would highly recommend it to anyone looking for an online booking system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Simplybook.me is easy to use and offers a lot of features that make managing bookings and appointments easier. It also has great customer service, which makes it a great choice for businesses. Additionally, it integrates with many popular payment gateways, making it even easier to manage payments. Finally, the pricing is very reasonable, making it an affordable choice for businesses of all sizes. #### Cons The least liked aspect of SimplyBook.me is that its user interface is not as intuitive as some other software options. Additionally, some of the features are not as customizable as with other software options, so it may be difficult to tailor the software to meet the specific needs of your business. #### Reasons for switching to SimplyBook.me I made the switch because Simplybook.me offered a more modern, user-friendly platform that was easier to use and integrate with our existing systems. It also had more features and customization options that allowed to better manage our bookings and customer relationships. --- ### Best Bang for our Buck for 5 Years Straight - Overall rating: 5/5 - Reviewer: Ted N. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it. Use it. Daily/Hourly. Forever... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of entire set-up, classes, days/times, restrictions Ability to change and edit system entries Online system support has been so very helpful whenever needed #### Cons No live body to speak to, everything is done via text or email only. It still works, just not as convenient for an old man like me... #### Reasons for choosing SimplyBook.me Recommended by another pottery studio in Los Angeles, CA. #### Vendor response Thanks for the great review! We’re thrilled to hear that SimplyBook.me has been a valuable tool for your business over the years. We appreciate your feedback on the support options and will take it into consideration for future improvements. If you ever need further assistance or have any suggestions, don’t hesitate to reach out. Replied September 2024 --- ### Easy and reliable auto detail scheduling - Overall rating: 5/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall excellent experience, easy to set up and use, both for us and our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was very easy to set up an embed on our website to allow our customers to book auto detailing appointments with SimplyBook.me, and manage and cancel their appointments themselves. It's far better than customers having to call in and speak to our manager to manually find and schedule times and write down that information, then having to contact the manager again if they need to make changes, reschedule, etc. #### Cons It's not as easy as it should be to set up a customized schedule, such as only allowing a certain number of specific services during specific time periods each day (for example, 3 full details OR 2 full details and 2 express services OR 1 full detail and 5 express services). #### Vendor response Thanks for your feedback! We’re glad to hear that the integration and self-service options are working well for you and your customers. We understand that customizing schedules to fit specific service limits can be challenging, and we appreciate your input on this. We’ll pass your comments along to our team for future improvements. If you need any assistance or have more suggestions, feel free to let us know! Replied August 2024 --- ### Its a powerful marketing platform and also helps with brand building not just a booking website ! - Overall rating: 5/5 - Reviewer: vikram v. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Writing this review with a sense of gratitude to the people at simplybook.me . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like ours it helps level the playing field with some big players who offer such things.What’s even better was never had a plan to introduce any loyalty programme but on seeing the feature available decided to introduce it . We slowly moved from seeing simplybook.me as an admin platform to better manage ourselves to seeing it as a powerfull marketing platform which would improve our sales . things like adding book now buttons to social platforms and google business listings do just that.Our Favourite feature was shared resources which helped us list a Turf facility which could be booked in so many different permutations and combinations depending on numbers of people involved and activity it is used for. #### Cons Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software. #### Reasons for switching to SimplyBook.me It did not offer the ability to issue discount coupons and charges were much higher and linked to number of staff / service providers /facilities. It offered a great sync with the CRM we love - Zoho CRM so we adopted it naturally. We use all other ecosystem products like zoho books , zoho social , zoho sales IQ etc. #### Vendor response Thank you so much Vicram for taking the time to leave us your valuable feedback - we truly appreciate it We have added this request to our product managers to add integration with the key CRM systems and mentioned Zoho as one of them. All the best The SimplyBook.me team Replied December 2022 --- ### It could be so much better, if they listen to their customers - Overall rating: 3/5 - Reviewer: tim k. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service is responsive, but not really solution-oriented. The usability and admin interface in general is far from intuitive and current UX standards. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It has a wide range of (theoretically) great features. App is handy. It is not as pricey as many others. #### Cons As a tourguide I was long looking for a booking tool to make my tours easier to book and generate automated invoices. Simplybook.it does that on a simple level, but after several years in use it really frustrates me, that their (paid) features are not really thought-through in the end (and they don't care to change it). Examples: Group booking feature makes it possible, that one person can book a tour for e.g. 4 people, which is great. Invoices then are also correctly generated for the price of 4. But if the customer cancels their group booking, it is not possible to do that for the group of 4 people, instead technically the cancellation is 1 out of 4 bookings of this group, and 3 remains. Oddly the invoice remains unchanged for 4 people, and the calender shows 3 bookings inside the group. That brings up several inconveniences: 1) I have to confirm the customers, if they wanted to cancel the whole booking or if they only wanted to cancel single people in the booking (100% wanted to cancel the whole group and arent even aware they did not). So I have to cancel the remainig 3 manually. 2) If I have to cancel a group, I need to cancel x-times. So the customer receives x-confirmation emails. That just makes me appear bothering and unprofessional. 3) The amounts of the invoices are not affected from any cancellation, so you really need to be careful not to mess up your accounting Which brings me to the central flaw (bug in my opinion) of simplybook.me: Cancelled bookings (group or single) still have a generated invoice in the system and are not flagged as cancelled, but pending (and so have no different status than any other open invoice). So to have a correct invoice journal at the end of the year or quarter, you carefully need to filter the invoices to status "paid". Otherwise your accounting is full of wrong revenues due to invoices from cancelled services. Another bug in the group booking feature is that it is only available on service selection level (eg. tour 1, 2 and 3). If you set the widget to only show tour 1, there is no possibility anymore to book for a group. If I reach out to their customer service to improve on all this, I get more or less the same answer over the years: it is like it is and I dont get a sense of ambitions to change or update (sometimes they offer me some kind of workarounds with other paid features - haha). I find this pretty frustrating, because this tool could be so much better than it is right now if they actually listen to their customers. But they refuse. #### Vendor response Thank you for your detailed review and for sharing your experience with SimplyBook.me. We sincerely apologize for the frustrations you've encountered with our platform. Your feedback is incredibly valuable to us, and we're committed to addressing these issues to improve our service. We understand the importance of having a seamless and intuitive booking experience for tour guides like yourself, and we're actively working on enhancements to meet your needs. If there's anything specific you'd like to discuss or if you have further suggestions, please don't hesitate to reach out to our customer service team. We're here to assist you in any way we can. Thank you for your patience and for choosing SimplyBook.me. Replied May 2024 --- ### The Ultimate Booking Tool for every business. - Overall rating: 5/5 - Reviewer: Jesse C. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before discovering SimplyBook.me, managing client appointments felt like a juggling act. Every business owner knows the challenges: back-and-forth emails, calendar mix-ups, and last-minute changes. Then SimplyBook.me entered the frame and changed everything.The platform's intuitive interface is its first win. Even the least tech-savvy of my clients can navigate and book a slot. It has truly democratized the process, making it accessible to everyone. For me, this means happier clients and less time spent on administrative tasks – more time to focus on what I love: capturing moments.The automated reminders are a dream come true. Gone are the days of no-shows or forgotten appointments. My clients get timely notifications, ensuring they're prepped and ready for their shoot, which in turn guarantees better results and satisfied customers. This little feature alone has enhanced the professionalism of my business tenfold.But it's not just about the functional benefits. The subtle touchpoints, like being able to customize my booking page to reflect my brand, make it feel uniquely mine. In a world where personal touches make all the difference, SimplyBook.me ensures that my business stands out.For fellow photographers seeking an all-in-one solution to elevate their business operations, SimplyBook.me is the tool you didn't know you needed but won't be able to live without. Dive in, streamline your booking process, and witness the transformation in client satisfaction and operat #### Cons NONE. Everything has been well designed! #### Reasons for choosing SimplyBook.me Simply the best #### Reasons for switching to SimplyBook.me OLD and expensive #### Vendor response Dear Jesse Thank you so much for taking the time to leave us your detailed and fantastic feedback, we truly appreciate it !! Good luck with your business going forward - we look forward to working with you! All the best The SimplyBook.me team Replied September 2023 --- ### Overpriced and under spec'd - Overall rating: 3/5 - Reviewer: John S. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered IF I could find another system that had the functionality I need I would move to that one. The cost would not be an issue if it had a better base product. If you only need basic then stick with some of the free options out their. I have made about 20 suggestions with zero idea of when or IF they will even be considered. After trying or looking at around 50 systems I feel it is the lesser evil of what is out their. I am not asking for much but they think they know better what people want/need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Allows for a degree of automation to my business. I can show images and descriptions for my categories and services which a lot of other systems do not. Like the drag a slot function in calendar. Like the SMS and email reminder system (but could be better!) It adapts to most types of business which many others do not. #### Cons Very expensive for what it offers. It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras. If the core was better then I would be happy to pay for my business specific add ons. Customer service is more of a cut and paste script routine. There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them. The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea. Plus it does not provide real life feedback doing it their way. I made these in the very first day of use Suggestions /Requirements for SimplyBook.me 1) Email templates should have a WYSIWYG editor 2) There should be a Block Out option when making a booking on the calendar (admin only) 3) Emails should be sent in HTML not plain text. At least an option should be available. 4) There needs to be a “Pending Booking” email template. 5) It should be possible to switch on and off any email or SMS rather than all on or all off. 6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile. 7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required. 8) There should be a multi cart function #### Vendor response Dear John, Thank you for taking the time to give us your valuable feedback, we appreciate that. FIrst of all I am glad to hear that out of 50 systems investigated you did find that we were the most flexible one. But of course we can not solve everything 100% for every single company we have as we have tens of thousands of clients. Our goal is that our system solves everything for 90% of users, but some users may have so specific demands that only a system, developed especially for them will fully resolve the needs. Until you have someone that creates such a system for you, We are happy to have you as user of our system and hope the system easily pays for itself as we believe it does for most of our users. Kind regards The SimplyBook.me team Replied February 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/simplybookme-profile/reviews/?page=2) --- SimplyBook.me Reviews, Pros and Cons - 2026 Software Advice