SuperSaaS offers a cloud-based online appointment scheduling tool suitable for businesses of all sizes. Features include integrations with existing websites and Facebook pages, reporting and analytics tools, calendar synchronization and more.

Users can customize page layouts and color schemes, branding and logos, automatic calendar sync settings, confirmation emails and text messages, waiting lists and forms. Access control options, integrated payment and credit options, vouchers and price rules can also be configured to meet user needs.

SuperSaaS is offered in various languages, and payment integrations include PayPal and Stripe. Integration modules for WordPress, Joomla and Drupal are available, and the schedule can also be used as a standalone web page. Calendar integrations include Google Calendar, Outlook and iCal.

Pricing is per user per month. A free version of the software is also available. Support is provided through an online knowledge base.  



186 Reviews of SuperSaaS

Overall rating

4.65 / 5 stars

Filters:

Showing 1 - 20 of 186 reviews

January 2019

Cary from Clayton County Water Authority

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Reservation Calendar

Overall experience has been good. One or two CONS. but not anything major that I can not work around or with.

Pros

Very user friendly, easy log in, reservation process easy and short, easy payment process, configuration ease, easy set up.

Cons

Not able to have individual color for schedule date slots when you are on resource schedules. A comment block would help on the reservation pages to write details not associated with address or name of renter.

January 2019

Michael from Stay

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Supersaas as a partner software

I have been suggesting it for years and so far I have not seen anything better in the web world, without downloading and installing anything.

Pros

That you can use the software for any case of on line bookings. For appointments, to space renting, excursions, events, doctors and so many other.
It is quite parametrical so made to serve all needs. No need to do anything. Quite interactive. Can be controlled from any part of the world.

Cons

I believe that calendar appearance should be improved. So far I am using the free version (quite generous) and have no comment to the paying version which is possible a lot better.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Schedule for multible things

Very flexible solution with lot of different configuration options. Still reasonable pricing or even free for small usage.

Pros

This is able show multible thinks on the same view. If needing two or more rooms at the same time, it's easy to see at when the all needed rooms are available.

Cons

Access details: If selecting
- Anyone who knows the web address can see the schedule, no login required
- Anyone who can see the schedule can add something
Then is not possible to select
Anyone who can add something can update or delete their own entries (requires users to create an account)

This could be solved by allowing the user to add his own email to the reservations as "quick registration". The calendar would then send an email with a link to edit the reservation. In this way the occasional use would be easy and still in control so that others can not edit or delete the reservation.

Response from SuperSaaS of SuperSaaS

Replied January 2019

We actually already have the option to allow the user to enter without registering, and then allowing them to make changes using a link sent in the confirmation email. The trick is to use the autotext word $modurl in the confirmation email.

January 2019

Ben from OpenGym savyon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy to use

Pros

Its easy to use and quick. It fits all my

Cons

Only 50 bookings on trial version so that sucks

December 2018

Daniel from Guitar Lessons Thornlie

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Perfect for sole traders!

Pros

There is so much i love about supersaas, the interface is really user friendly I love how easy it is to schedule in clients and see what appointments I have for the day.

Supersaas allows you to organize what timeslots you have scheduled by color which makes it very easy to visualize and reduces the chance of clients turning up at the wrong time.

I run a guitar teaching business and the students show up to class more often and have gotten much better results in their playing thanks to the email reminder feature in supersaas.

In fact, I even created a second schedule so that I can get reminders of upcoming consultations for new clients so that I never miss an opportunity to grow my business.

Supersaas has saved me hours and hours of work I would have spent manually checking every appointment. For a sole trader like myself I was able to use supersaas for free for quite a while and when I did have enough bookings to qualify me to have to upgrade I was happy to pay as the fee was tiny compared to the headaches that I have been saved from thanks to the supersaas software.

I almost forgot, I have had to contact supersaas for help on about 3 occasions and every time the staff replied back quickly and gave me help.

Cons

I would like the option to have a master calendar with all my classes, appointments and personal events but with restricted view for customers so that the customer only sees the timeslots and options I want them to see.

December 2018

Samantha from Self-employed

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Supersaas Are Very Professional and Great value for money

EXCELLENT. they are very professional and they get things done.

Pros

Supersaas software is different from many other providers, there customers service is excellent, they get back to you very quickly and resolve issues very quickly. They are open to suggestion and if they can implement something easily for you they will. They take on board all suggestions and role out new features each year. It is very reliable and any problems are fixed quickly. The support team respond in plain english and are very helpful. It also integrates well with payment software and zapier.

Cons

Least like is the mobile site, but they are working on features to improve it and also give you the ability to default the mobile site to another screen so you do not have to compromise the look of the desktop site for the mobile site and vise versa. There is also no app, but hopefully that is in the pipeline

December 2018

Trevor from English Everest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Keep up the good work

It has solved my booking system requirements. As a small company, I needed something which I could use for free until my customer base increased, and the payment plans are extremely competitive.

Pros

The setting up is extremely easy in general. There are a few things which are slightly confusing at first, such as the differences between schedule types, but apart from that it covers most things needed for a good booking system. I also like the versatility of adding, removing separating, and colouring features.

Cons

The payment menu. It appears as vertical menu, which users have to scroll down to find their payment choice. Son users have said that it is long and they had trouble finding the option.

December 2018

Shola from Primerica

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

I love your online calendar system

I love supersaas i been using it for years

Pros

How easy it is to add new appointments and add quick updates

Cons

If I can schedule multiple appointment at once

December 2018

John from Centinela Youth Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Lots of flexibility for different needs/uses

We wanted to bring semi-automated and self-serve elements to the process of informing a large group of volunteer mediators about upcoming mediations, indicating their availability, enabling the administrator to assign specific mediators to specific mediations, and providing them with notification and reminders of those assignments. We took awhile to customize the solution for our needs, a process that included an extensive beta test of the entire workflow and evaluating and incorporating the learning, before going live. The initial evaluation from the team is that the SuperSaas platform is definitely both saving staff time and adding efficiency and a sense of empowerment for our volunteers.

Pros

I really appreciate that SuperSaas effectively addresses scheduling for specific needs/use cases that aren't easy to manage with most other software products - and it does so much more simply and inexpensively than full-fledged CMS solutions, and with a significant amount of customization for your specific circumstances. Being able to customize an online scheduling program for needs ranging from managing signups for classes (whether for fee or free; with waiting list or not; with bookings to be approved automatically, or requiring admin review; etc.), to managing bookings for meeting or rehearsal rooms or other resources, along with a flexible suite of automated email/text confirmations and reminders, is a tremendous help and time saver. And, when we went live with our SuperSaas schedule, both our staff and volunteers gave it great reviews for ease of use and reliability. Finally, one of the greatest calling cards for the SuperSaas software is their support staff: they are excellent - responsive (by email), helpful and nice.

Cons

Because of the range of use cases served by SuperSaas, and the amount of customization available, there's a bit of a learning curve for the admins of a schedule to select the type of schedule that's right for them and get it setup to function the way they want, with all the customizations available. But, that's to be expected. The platform does a pretty good job of explaining what each feature is and how it works, and there are extensive support articles available which not only help answer some of those questions, but sometimes illuminate cool features/opportunities of which you hadn't been aware, but, if you're trying to do anything that's off-center from the software's primary use-cases or functionality, it can been a bit confusing. The good news is that the support team is available and very helpful.

December 2018

Malcolm from Lydd Aero Club

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Users comments

No problems

Pros

Ease of use. Calender inserts. Time inserts.

Cons

Not possible to add prefilled fields in drop down lists to all fields

Response from SuperSaaS of SuperSaaS

Replied December 2018

Hi Malcolm, The system should allow you to add as many drop down fields as you like using a custom form, and it's possible to pre-fill fields with information for your own back-end system. If you want to send a mail to support@supersaas.com to elaborate on the functionality you are missing I can add it to the feature quest list.

December 2018

Theo from Club de baseball St-Laurent

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

SuperSaas Review

It has been useful in automating a task that our volunteers would otherwise do. Our limited number of volunteers are now able to work on other tasks.

Pros

It alleviates much of the work that would otherwise fall on our volunteers.

Cons

As an administrator, it is sometimes difficult to navigate.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Robust system for out of the box

We require multipiple people scheduling multiple tasks. It has to be online and accessible to the masses. So far Supersaas has been the answer.

Pros

Pretty flexible for out of the box.
Had a few questions and customer service was fast with response. Really happy so far. If you are looking for a calendar software to help manage your business this is it.

Cons

Tutorials are for about 3 different types of businesses so you have to figure out which category yours will fall into right at the beginning. A little trial and error but once you get the basics the rest comes together pretty fast.

November 2018

Benjamin from Universiteit Antwerpen

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

5 of 5

November 2018

Handy software

We now rent out our rooms online. Users can check if a room is available and book it online.

Pros

Everything can be set up online and implemented in your own website. All rooms/spaces can be adjusted to your needs for duration, pricing, opening hours and so on. You can create your own forms for optional information needed from users.

Cons

Setup needs a long time to get to know where you can find all the features.
Pricing is also based on number of appointments. In our case we have a lot of own appointments in our rooms which would induce a high cost without generating any income from external users.

November 2018

Deborah from Off The Wall, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great features and functionality - free for a small venture!

I have three different business, each of which is managed by Supersaas. It enables me to let my clients manage their own appointments so that I don't have to manage appointments for 100+ people.

Pros

The features available with their free version - it's taken all the stress out of my client scheduling. I can accept PayPal payments right on the schedule so clients can pay for their appointment when they try to schedule it. Their customer service is very responsive.

Cons

I'd like to receive text notifications of appointment changes rather than email.

Response from SuperSaaS of SuperSaaS

Replied November 2018

Dear Deborah, Thank you for taking the time to share your review. We're happy to share that we do have the option to configure text notifications and you can find more information about setting up text notifications here: https://www.supersaas.com/info/doc/layout/appointment_notifications We hope you have a great SuperSaaS experience. Please feel free to reach out to us in case of any issues, and I will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

November 2018

Kyle from HealthFitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

SuperSaaS Appointment Schedule

Definitely worth looking into for any facility manager or operations professionals.

Pros

This software is great for any budget. There are so many options for functionality and features so that you never have to worry about the backend of scheduling rooms, courts, etc.

Cons

Has been a great experience using this software, we even purchase this software as they don’t take our credit card (AMEX).

Response from SuperSaaS of SuperSaaS

Replied November 2018

Hi Kyle, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. We do accept payments via credit card and PayPal and via AMEX in certain regions. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Scheduling Ease

This scheduling software gives me an opportunity to offer our Service Providers a great deal of empowerment in determining their own work schedules.

Pros

This software is very quick to learn and easy to use both for me as an Administrator and for my employees as program users.

Cons

It seems as though my Service Providers fall off the authorized user list if they don't work for a semester. I have to check each semester to make sure all of my employees are still listed and add those back who have fallen off the list.

Response from SuperSaaS of SuperSaaS

Replied November 2018

Dear Customer, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. You can easily configure the system to retain user data for upto an year. You can configure the system to store all user data for upto 1 year of non-activity and you can do so via "Usage Information" tab on your dashboard. I hope this helps. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

For the price (the free option and all of them) are exceptional

Students can book confidentiality - its great, took a lot of admin type work away for me!!!!!

Pros

- the download feature and
- the way that you can change the layout, look and messaging

Cons

Ummm....... I guess that it doesn't come with themes like Windows desktop for appearance - you could still do something like that but it would take a lot more work

Response from SuperSaaS of SuperSaaS

Replied November 2018

Dear Customer, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. We've recently launched a new theme and you can update your system to the new theme via the "Layout Settings" tab on your dashboard. We're working on many more new themes and you will see them live in action very soon.vI hope this helps. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

November 2018

Dan from West Lafayette Parks & Recreation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Nature Center Volunteer Sign-Up

Pros

Easy for most people to use and saves me a great deal of time scheduling volunteers for specific work shifts.

Cons

Two volunteers still preferred to contact me directly to enter their specific work shift, rather than doing it themselves. This was not a big deal.

Response from SuperSaaS of SuperSaaS

Replied November 2018

Hi Dan, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

November 2018

John from Litttle Stanion Village Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy Diary Management

My Villaege Association recently had a Paypal problem which meant we had to close our acccount and open a new one. I wasn't sure how to transfer our subscrition but the help I got from SuoerSaaS was superb. Great customer service.

Pros

It provides a simple way to manage bookings and thr system is easy to navigate

Cons

I would like to be able to naviagte to a specicic future date more easily.

Response from SuperSaaS of SuperSaaS

Replied November 2018

Hi John, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience and enjoying our customer support. You can easily navigate to a future date by clicking on the date on the small calendar on the top of your schedule. I hope this helps. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great value for money

I'm having an overall really good experience so far, it's pretty intuitive for users. I had some technical issue regarding different time zones, I contacted the support and I was impressed by the level of assistance. Being a free user and not a subscriber yet, I'd have expected to be sent a support page link, but Sneha Mittal went out of her way to help me figure out my issue. I'm most likely gonna become a subscriber and share SuperSaas with my business partners!

Pros

It allows a good number of functions also with the free plan

Cons

It could be more intuitive and user friendly for the administrator

Response from SuperSaaS of SuperSaaS

Replied November 2018

Dear Customer, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. I will surely pass on your feedback to our development team. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager