SuperSaaS Software


 

SuperSaaS offers a cloud-based online appointment scheduling tool suitable for businesses of all sizes. Features include integrations with existing websites and Facebook pages, reporting and analytics tools, calendar synchronization and more.

Users can customize page layouts and color schemes, branding and logos, automatic calendar sync settings, confirmation emails and text messages, waiting lists and forms. Access control options, integrated payment and credit options, vouchers and price rules can also be configured to meet user needs.

SuperSaaS is offered in various languages, and payment integrations include PayPal and Stripe. Integration modules for WordPress, Joomla and Drupal are available, and the schedule can also be used as a standalone web page. Calendar integrations include Google Calendar, Outlook and iCal.

Pricing is per user per month. A free version of the software is also available. Support is provided through an online knowledge base.  

 

SuperSaaS - Set reminders
 
  • SuperSaaS - Set reminders
    Set reminders
  • SuperSaaS - Configure pricing
    Configure pricing
  • SuperSaaS - Integrate calendar
    Integrate calendar
  • SuperSaaS - User permissions
    User permissions
  • SuperSaaS - Reporting
    Reporting
Supported Operating System(s):
Web browser (OS agnostic)

82 Reviews of SuperSaaS

Showing 1-20 of 82

 

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Daniel from Modern Music Lessons

July 2018

July 2018

I've used SuperSaaS for years, it is rock solid software.

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Functionality

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Pros

Web-based, super flexible, easy to use. The Paypal integration makes life much easier for me. I also download my booking information and analyze it in Excel. Very useful.

Cons

None to speak of. The software has really met my needs. I find the pricing reasonable and the customer service to be quick and helpful.

Review Source: Capterra
 

Grace from Touched By Grace
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

I have used SuperSaas for several years to operate my healing studios in two locations.

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I assume you mean SuperSaas. I have moved my location to a group therapist setting where we jointly use a different booking program, but from my individual practitioner standpoint, I find SuperSaas was easier to use and had more features useful to me. It kept me clear on who was booked and allowed me to create other calendars for other events very easily.

Pros

Very comprehensive features, excellent notifications and very affordable for a small business. It took some time to get it set up how I wanted it but when I was stumped the customer care team gave great instructions. I offer several modalities in two different locations and this calendar worked perfectly. I also liked the ability to create a form to join my email list (and be anti-spam compliant) and I could create new schedules whenever I offered a Reiki class or workshop. The calendars have numerous settings, layouts and colours. It is possible to match your business' colour scheme and it's easy to put in your logo. This online booking calendar is fully customizable and very affordable.

Cons

The initial setup takes some thought but is well worth the effort. Once I had it going, it was super. There are, like all software, things it will do that you only discover later that make it even more powerful. Like, for instance, you can set up two reminders to go out. One several days before the appointment as well as one just a day or two before. Perfect for the people who have to book a month in advance.

Review Source: Capterra
 

Trevor from English Everest
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Overall a very good experience. Quick to set up a basic system.

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It keeps my costs down while trying to build up me business.

Pros

The free version has many features and the paid versions are not too costly. There many usable features and Paypal or Stripe options make life easier.

Cons

It took me some time to set it up to my requirements. It would be great if there we walk-through videos to support the written instructions.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Hi Trevor,

Thank you for the kind review! We are happy that you are getting the most out of SuperSaaS and our many customizable features. I'm pleased to say that we are in the process of creating more explanatory videos about different parts of SuperSaaS that will be released on our website and social channels.

Thanks again for the nice words. I hope you continue to enjoy your SuperSaaS experience.

Kind Regards,

Whitney Koontz
SuperSaaS

 

Heather from Tall Oaks Resort LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

I needed to have a function that was not available, but it was added within one day.

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Functionality

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I was spending a lot of time scheduling and invoicing, and actually fell behind on my invoicing. With SuperSaas I was able to design a website that allowed the customer to prepay and then make their own reservations. When some customers started booking and then canceling during holidays, asking for refunds, I was able to use the credit function so that people purchase credits that are refunded to their account instead of needing to refund payments. This has completely stopped new customers from "holding" spots while they shop around. So, SuperSaas has saved me both time and money.

SuperSaas also saved me money in programming costs because it was/is easy enough for me to do the design and implementation myself. And I am confident that when I get stuck or need a new feature the company will understand and respond very quickly. This gives me both confidence and peace of mind. It also encourages me to think of better ways to build my company and serve my customers, knowing that the SuperSaas team will work with me in designing my online presence. Thank you

Pros

I am so impressed by the responsiveness of customer support. I had a problem with the store function when I added credit card processing through a particular company in that it didn't allow for a "quantity" field. They understood the problem and added the function all within one day. And, as a matter of fact, it was the Director and founder of the company, Jan Faber, who responded and fixed the problem so quickly. I've never before experienced such an amazing response from a company.

I also like the versatility of SuperSaas. I have designed a scheduling application for my dog boarding and day care facility, but I see, with a few added functions, that I will be able to also sell products. By the way, although I have some computer knowledge from years ago in university (I am 69 years old) the program is easy enough to use that I was able to do my own work, which saved me quite a bit in programming costs.

With the versatility of the program, and the great customer support, I believe that this program can be molded into whatever scheduling form is needed. Thank you

Cons

Not being a programmer, I would like to see more in-depth examples for businesses like mine and others at the design level. And I would like to be able to add a shopping cart , as well as pictures, to the shop, although this is expanding the program beyond simply scheduling.

Review Source: Capterra
 

Tiffany from United Way of Northeast Arkansas
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

SuperSaaS was a great tool for our online tax prep appointments. It was easy for our clients to use.

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It took all the pressure off the staff from having to make appointments. Clients were instructed to visit our website and access the form there. By doing this we drove more traffic to our website.

Pros

Super easy to set up and customize. Our clients used it with ease and so did our staff. Our staff could easy toggle in and out of different areas. And we could all make appointments at the same time,

Cons

Learning the different print functions. It was difficult to figure out how to get the automatic email function to work.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Dear Tiffany,

Thank you very much for your kind review and feedback. We're glad to hear that SuperSaaS has been useful to you in achieving your business objectives.

We're sorry to hear that you found it difficult to figure out the automated SMS/email reminders and notifications settings. We will definitely work harder to improve the experience for our customers.

Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience.

Kind Regards,

Sneha Mittal

SuperSaaS Customer Support Team

 

jan from stad Antwerpen
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

We use supersaas in an HR environment, candidates can make appointments with our recruiters

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Clients can shedule their own appointments with our recruiters witch gives a boost to our recruitmentproces

Pros

Easy to use by all my co-workers you don't need digital skills, its simple and direct. You make a shedule (we make about 200 shedules a year)then time slots and that's it, It's also simple for our clients just log in and book. This program boosts the satisfaction of our clients

Cons

Sometimes it's to manual, there is no system to upload a spreadsheet of slots. So when you need a shedule with 50 different slots, well it takes time.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Hi Jan,

Thank you for your kind review. We're glad to hear that SuperSaaS has been useful to you in your HR sector.

We think adding in a feature that allows you to import appointments is a useful suggestion. We will add it to our feature request list and let you know if and when it gets implemented.

Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience.

Kind Regards,

Whitney Koontz
SuperSaaS Support Team

 

Mark from MfOsteopathie

July 2018

July 2018

This software has changed my professional life.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

Cons

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence.
The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Hi Mark,

Thanks for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. You can completely personalize your emails, and you can read this quick blog post to find out how: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks . You can adjust the frame length for your mobile version within your website or you can force the desktop version by replacing www.supersaas.com with d.supersaas.com in the iframe link. Please feel free to reach out to us at support@supersaas.com if the issue is not resolved and we will be happy to help you.

Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience!

Kind regards,

Sneha Mittal

Customer Support Team

 


July 2018

July 2018

works on every device FAST, cost effective for small biz, flexible, tech support and website great

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Functionality

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reliable, affordable calendar for a small business

Pros

fast and easy, and my students like the monthly view to select the day they want classes - works on every device, cost-effective for small biz, flexible, tech support and website great

Cons

It could have a bit more detail in reporting features (like to pay teachers or break down my month for total sales) but it the big scheme of everything else not a deal breaker.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Dear Customer,

Thank you for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. We appreciate your request to add more details in our reporting feature. We currently have a long list of features that we are working hard to unveil to our customers. We try to meet the most impactful of these demands with efficiency and timeliness.

Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience!

Kind regards,

Sneha Mittal

Customer Support Team

 

Shola from primerica

July 2018

July 2018

Best Online Calendar System

Ease-of-use

Functionality

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Value for Money

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Pros

How easy it is to track appointment, Add to the calendar. just a great app overall thank you. Grear System

Cons

I like everything about the software thank you its a great system to keep thing in order. Thanks again

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Hello Shola,

Thank you for your kind review. We work hard to make sure everybody's experience with SuperSaaS is as good as yours has been!

Thank you again.

Kind Regards,

Whitney Koontz
SuperSaaS

 

Bob from Manly Computer Pals

June 2018

June 2018

Very good .. does what I need to schedule classes

Ease-of-use

Functionality

Product Quality

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Pros

Schedule layout is intuitive and relatively easy to use.
Support is excellent and fast ... recent experience was 5 minute response to my query and clear steps given to solve issue.

Cons

Complex set up procedures and options are not intuitive. Takes me much time to sort what I need to do every time I need to modify anything apart from the actual schedule. Most things are possible ... discovering what and where to go to achieve them is difficult

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Hi Bob,

Thanks for your kind review and feedback! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. We appreciate your feedback and we will share the feedback with the relevant teams.

Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience!

Kind regards,

Sneha Mittal

SuperSaaS Support Team

 

Anthony from The Simpson Organization
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

We had a great time using this software. It was very easy to navigate and schedule our events.

Ease-of-use

Functionality

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Pros

Ease of Use, The accuracy and time it took to schedule our events. Like that it kept people from double booking time slots.

Cons

WIsh there was a way to add products selection when booking. I would also like to be able to have a better interaction with customer service.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: July 2018

July 2018

 

Hi Anthony,

Thanks for your kind review! I am sorry to see you had a bad experience with our customer support team. We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. We appreciate your request to add options for product selection when creating a booking and I will pass the feedback to the development team. We currently have a long list of features that we are working hard to unveil to our customers. We try to meet the most impactful of these demands with efficiency and timeliness. We will let you know once your feature gets implemented in the system.

Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience!

Kind regards,

Sneha Mittal

SuperSaaS Support Team

 

David from D & J Property Services

June 2018

June 2018

Customer for 5 years. Great service with 100% uptime

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Pros

Easy to configure with 100% up time. Easy user interface and very configurable. Most people this it is bespoke software and are unaware it is 'off the shelf'.

Cons

It would be good to have full integration with Outlook Calendars. Multiple calandar integration could be improved from a user prospective

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Hi David,

Thanks for your kind review! We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. We appreciate your request to add multiple calendar integration into our product. We currently have a long list of features that we are working hard to unveil to our customers. We try to meet the most impactful of these demands with efficiency and timeliness.

Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience!

Kind regards,

Whitney Koontz
Digital Content Marketer

 

Michael from Las Vegas Sands Corp

June 2018

June 2018

This scheduling system has made managing delivery receipts a breeze.

Ease-of-use

Functionality

Product Quality

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Value for Money

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The software allows for better organization and planning of daily activities.

Pros

What I like most is that we no longer have drivers showing up and hovering over our receiving attendants distracting them from their primary focus of accurately receiving our food products.

Cons

What i like least is that in the "use" screen you have to open each "tile" to see the supplier to be received. Also, to my knowledge there is not a way to easily document the time the supplier arrives/departs to dial in the amount of time it actually takes to receive orders, which would allow us to more accurately book appointments.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Hi Michael,

Thank you for your review! We are so pleased that you are enjoying your SuperSaaS schedule.

As to your question about the information getting cut off in the tile, there are a couple ways that you can solve this. In the "Use" section of your calendar, you can click on the column heading (i.e. "VP Tenant Bay 06") and see a more detailed overview of the bookings. Additionally, you can change the vertical length of your calendar in the "Layout" tab. You can select the length you'd like in the dropdown menu titled, "Vertical scale for month view." If you have any challenges in figuring this out, please feel free to reach out to us at support@supersaas.com and we'll be happy to help you.

I hope this helps, and thanks again for your kind review!

Kind Regards
SuperSaaS Team

 

Duong from Savills Vietnam Co., Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Good online calendar and great customer service!

Ease-of-use

Functionality

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Pros

As I working in property management, so this web help me a lot in managing our building utility, this web is easy to use for me and also my clients, the function also satisfy my requirement for our tennis control,

Cons

I can easily control the booking user, billing and the price is also reasonable. Highly recommended!

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Hi Duong,

Thank you so much for your kind review! We are always striving to provide the easiest, most flexible product to our customers. We are glad you are having an excellent SuperSaaS experience.

Kind Regards,

Whitney

 

Ari from By The Mark
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

SuperSaaS does exactly what it's promising. It's an inexpensive quality online reservation system.

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Functionality

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I'm a re seller and the product sells mostly itself. My clients are very pleased with the service.

Pros

It's a very reliable service that is easy to take into use. The configuration options are many. The same system suits very well for multiple different purposes.

Cons

The user interface for configuration might require an update at some point. For example, Save buttons at the end of the page are the little bit old-fashioned.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Dear Ari,

Thank you so much for recommending SuperSaaS and for your kind feedback. We're glad you're having a great SuperSaaS experience.

We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated!

Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system.

Have a great day ahead!

Best regards,
Sneha Mittal
SuperSaaS Customer Service

 

Marilyn from Cohoes City School District
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

One of the easiest schedulers I tried. Works great!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Easy to use, very customizable. I used it to schedule time in my computer lab at a middle school and the teachers found it very easy to use and access.

Cons

I can't really think of anything bad to say about it. I really like the program. Everyone who used it found it easy to access and use.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Dear Marilyn,

Thank you so much for recommending SuperSaaS and for your kind feedback. We're glad you're having a great SuperSaaS experience.

We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated!

Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system.

Have a great day ahead!

Best regards,
Sneha Mittal
SuperSaaS Customer Service

 

Julie from Puppy Paddocks

June 2018

June 2018

Great online booking system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Less time having to message on Facebook and email.

Pros

I found it very easy to set up a booking system and then tweak as needed. An option to link to PayPal or Stripe makes it easy for clients to book and pay in on go.

Cons

I don't like the view of the calendar on the client's page as the available times are blank and the booked times are coloured in with the times shown. This should be the other way round as it looks like the booked slots are the ones available but obviously, when clicked on, they won't open to book. It is handy for the administrator as I can see the times and names of the clients but the clients can only see the coloured spaces and times (not names for data protection). I have emailed as a 'suggested improvement' and hope that SupersaaS can rectify it soon. It is the only think I don't like about the system.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Hi Julie,

Thank you so much for recommending SuperSaaS and for your kind feedback. As mentioned in our earlier conversation, we're working on releasing the feature update you requested. We will keep you informed once the feature is LIVE.

We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated!

Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system.

Have a great day ahead!

Best regards,
Sneha Mittal
SuperSaaS Customer Service

 

Richard from Cycling Fitness Cntre Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Provides everything I need to manage class bookings.

Ease-of-use

Functionality

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Value for Money

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Moving from a manual based booking and payments process to an on-line cloud-based system has reduced the admin effort by over 90%, as well as improving the professionalism of the whole business.

Pros

The flexibility to create and maintain many different types of booking schedules and configure them exactly to our needs. It is functionally very rich and the support staff are very quick and efficient in answering any queries.

Cons

I'm struggling to answer this question. There is so much configurability that I've yet to find a gap.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Dear Richard,

Thank you so much for recommending SuperSaaS and for your kind feedback. We're glad you're having a great SuperSaaS experience.

We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated!

Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system.

Have a great day ahead!

Best regards,
Sneha Mittal
SuperSaaS Customer Service

 

Shelley from Fitness Funatics

June 2018

June 2018

Very quick and responsive customer service

Ease-of-use

Functionality

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Value for Money

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Pros

The thing I like most about the software is that I can customize each booking. If I want one class to be 45mins and another 60 . I can cap different numbers of participants for different classes.

Cons

The least thing I like is that the program won't allow me to do a year of recurring events. It does not give me any notice when the class is at the end of its recurring cycle and just won't be there the next week. If I am not ontop of this my clients are contacting me asking what happened to the class they usually book.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Dear Shelley,

Thank you so much for recommending SuperSaaS and for your kind feedback. We're glad you're having a great SuperSaaS experience.

We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated!

Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system.

Have a great day ahead!

Best regards,
Sneha Mittal
SuperSaaS Customer Service

 

Teo from Realfun Centre
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Full of functionality and affordable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Pros

Various features and functionality that I can choose from compared to other similar software. The scheduling functionality is powerful, which also comes with credit system, exactly what I am looking for. Furthermore, it can keep track on my members credit and deduct accordingly when they create a reservation! Best of all, it has all the necessary webhooks for me to connect to other applications and services!

Cons

The User Interface is slightly outdated compared to other gym/fitness scheduling/membership solution. The look and feel seem like it is from 10-15 years ago, unfortunately.

Review Source: Capterra

  Response: SuperSaaS, SuperSaaS

Date: June 2018

June 2018

 

Dear Teo,

Thank you so much for recommending SuperSaaS and for your kind feedback. We're glad you're having a great SuperSaaS experience.

We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated!

Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system.

Have a great day ahead!

Best regards,
Sneha Mittal
SuperSaaS Customer Service