Vagaro Software

FrontRunners 

About Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing. Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones. Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email a...

Vagaro Pricing

1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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Vagaro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 2,785 reviews

Christie

Company size: 1 employee

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Makes My Business & Life Scheduling Much Easier

User Profile

Axel

Verified reviewer

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

It's great but unnecessary

It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.

Pros

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

Cons

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

Reasons for choosing Vagaro

free

Reasons for switching to Vagaro

It's free

Response from Vagaro

Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.

Replied August 2022

Inna

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Great system for Nail salon

So far works great for our nail salon with 3 full-time employees and 2 part time employees. Everyone is staying on top of the schedule and its easy for employees and clients. There are so mani other report and dashboard you can run to be on track.

Pros

Easy to use, able to do online booking and scheduling for multiple artists at the time. Each artist views the most resent schedule and any last min cancelations.Easy check out.

Cons

I would love to see more customized features when sending a confirmation message, or reminders.

Reasons for choosing Vagaro

calendar view, reports, points system for clients

Reasons for switching to Vagaro

wanted to see transaction history reports and implement a points reward system for clients

Response from Vagaro

Hello Inna. Thank you for sharing your feedback! You are able to customize your email confirmation message, which you can read about in this article https://support.vagaro.com/hc/en-us/articles/115000439594. If you're looking for customized text message, that would require text marketing, which we also offer! You can learn more about the kinds of campaigns we offer here https://support.vagaro.com/hc/en-us/articles/4412652458779

Replied July 2022

Marie

Company size: 2-10 employees

Industry: Consumer Electronics

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

August 2022

Just ok, they will nickel and dime you to death

It’s ok, I’m looking for something better that fits what I need and doesn’t add in $ for every single thing you do

Pros

Easy to set up, and app is pretty good as well

Cons

When a customer pays a deposit booking online (a feature I set up) and upgrades to a package when they come in for service the system doesn’t allow the deposit to be applied towards the package so you have to manually refund the deposit payment onto a gift card and then apply that gift card to the purchase of a package which is time consuming and confusing for staff who have not set up the system from the get-go. Not to mention when the client purchases this package Vagaro does not allow them to add gratuity to the package. So clients purchase a package of six sessions for laser hair removal and can spend $1000 Vagaro doesn’t see that as a service so they do not allow tipping which is upsetting for practitioners and as a business owner I would like my staff to have that opportunity. After contacting customer support Vagaro suggested that we ask our customers to tip us at each individual treatment, if I were that customer I would leave and never come back again!

Response from Vagaro

Hello Marie. We appreciate your feedback. Would you please reach out to reviews@vagaro.com, so we can look into this further for you? Thank you.

Replied August 2022

Dior

Company size: 2-10 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

I love Vagaro

It's been great it is a great software for a great price can't beat it

Pros

I love Vagaro I have used many scheduling software and am picky about what to use because I need software that is robust. Vagaro and allows me to manage my business all in one place and it keeps getting better. Some of my favourite features are taking deposits to book appointments, Forms, branded app, booth rental management, reports, and classes. It is more than scheduling software it allows me to run all aspects of my business in one place which is why I love it so much. It is a must for any beauty professional.

Cons

Vagaro is constantly adding new features and always listens to users feedback to improve. It is one of the reasons I love it so much because they build it and improve constantly based on what users need.

Reasons for choosing Vagaro

Inexpensive and had all the features I need. It is also innovative and constantly adding features so I know it only can get better. The other software choices lacked features and were too basic for my needs

Response from Vagaro

Hello Dior. We're glad to hear your comments! Thanks so much for sharing your thoughts with us!

Replied July 2022

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