BQE CORE Suite vs Smith.ai

RATING:

4.5

(751)

BQE CORE Suite has 751 reviews and a rating of 4.49 / 5 stars vs Smith.ai which has 30 reviews and a rating of 4.8 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (751)
4.8 (30)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
July 8, 2024
October 10, 2023
Pros/Cons
  • Pros

  • It an excellent software for our architectural firm and we so far we have received a great service. We use bqe for timekeeping and billing.
  • It makes my report process much cleaner and quicker. The customer service is great and whenever we need any assistance to resolve a issue i am having they come straight to my aide.
  • Cons

  • I have been using it only for a limited time, however some of the things that I dislike are its limitations. It's lack of flexibility could cause some minor hiccups in the process.
  • Digital signatures on timesheets. Report specifically by client showing their average days to pay - Using the collections report is too tedious - this should be a canned report.
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  • Pros

  • The software is very user friendly and integrates well with our website.
  • The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business.
  • Cons

  • The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.
  • Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos