Amazing product and amazing service!

Pros

This software is so easy to use! I love the way I'm able to easily keep track of auctions that are approaching and can easily identify which auctions need more marketing attention than others. It's visual design is very user friendly.

Cons

I integrate the software with Mailchimp, the integration was a bit bumpy at first but now works so smoothly and I couldn't be more happy with the product.

Review

I think you have a great product and we have had great support and building it into our website. Cindy has been my point person in my marketing manager who handles all of the technical side of it and I know that [SENSITIVE CONTENT HIDDEN] has been a huge help to her! If we can fix this registration process I do believe we can have a great deal of success with the auction software program. If not it will probably cause us to fall off at some point as we are struggling to have any profitability on it. We know from analytics that we are driving a tremendous amount of people to the site and that they are looking at the auction but our capacity to convert them to a registered bitter is poor.

Pros

The back end management and options for featuring products Both visually as well as copy

Cons

The customer registration is far too cumbersome for our customer base. Too many steps and a bit complicated for the non savvy user. All we really need is their email for billing purposes and that’s all I want them to be required to give. I’m ok with validating the email through an email sent to them but do not need mailing address, phone etc. Also, after validating, it should take them right to the auction page and they should be able to bid and be signed in already. Having to check the box and go back to that process again loses some of them and I’ve been told by many customers they just simply couldn’t get in. I also think it has to do with user name and password. So if the email is the username/password it will make it all that much more easier. The price of the items we are auctioning is not excessive therefore our exposure is not that large if we happen to get an email that is not good. I’m willing to take that risk.

Great Product but Lots of Room for Improvement

This system was easy to get up and running and get auctions working. Issues with Bid Increment and autobids where it creates bids that are are off the normal bid increments must be fixed or ability to choose this type of autobid.

Pros

Easy to Use Price is Ideal Easy Integration Has API to inter-grate into your back house Great support Looks like they are trying to improve system

Cons

Interface is not modern or new. Lack of access to change and control user info Lack of ability to enter phone or email bids into system Autobid NEEDs to follow bid increment !! if autobid 62 dollars and next bid increment is 60 dollars it just bids 60 dollars and 2 dollars doesn't get used because can't make proper bid increment. Api needs ability to control all aspects of system (needs ability to add bids to lot ,etc) Sign up should be able to customize and easy remove fields. Sign up we find difficult for users. If you change time or settings for staggered closing - should auto adjust instead of removing lots and adding them back in.

Auction Software

Pros

Great Customer Support and administrative controls.

Cons

The photo Browser from a user perspective is not good, they need a better gallery to view images.

Very easy to understand how to use it

I use it every day at work and I really enjoy it.

Pros

I like that you can read what each bottom says, specially as there are so many, so I don't have to guess what each icon means while clicking.

Cons

My colleagues in Finance says it can be faster but I don't use the financial part of raising invoices. I only upload material for the auctions.