Bonterra Guided Fundraising

RATING:

4.7

(677)

About Bonterra Guided Fundraising

Bonterra Guided Fundraising offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages. Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices. Personal Fundraising Coach: O...

Bonterra Guided Fundraising Pricing

Bonterra Guided Fundraising is available across multiple pricing plans based on your number of contacts. Please reach out for a customized price that fit your needs.

Free trial: 

Not Available

Free version: 

Not Available

Donor management
Slide 1 of 6

Bonterra Guided Fundraising Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Bonterra Guided Fundraising

1 - 5 of 677 Reviews

Veronica

Mental Health Care, 11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2021

My Great Review :)

User Profile

Aiden

Verified reviewer

Performing Arts, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Fantastic for Nonprofits

It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people.

PROS

The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns.

CONS

The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult.

Reasons for switching to Bonterra Guided Fundraising

Network For Good had more integrated features, had better customer service, and was less expensive.

Carolina

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Our Valentine's Day message - we love you!

We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.

PROS

It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.

CONS

We wish it had a grant tracking platform as we were told that Salesforce had one.

Reason for choosing Bonterra Guided Fundraising

NFG sales team contacted us. They were super informed and responsive. The product did most of what we wanted Salesforce to do except track grants :-( We were thrilled to learn about NFG and dove in enthusiastically and are very happy!

Reasons for switching to Bonterra Guided Fundraising

We said this last page! Because we liked having it all in one platform, easier to use and saves effort of downloading audience from Eventbrite and uploading to Constant Contact. Great to have donations handled in the CRM and not outside it as with Flipcause. Data all in one place!

Vendor Response

We're thrilled our paths crossed and that you've fallen in love with the ease of Bonterra Guided Fundraising! Just like you've united all your data, we feel united in our mission by your enthusiasm and trust. Sending loads of love back for making everything more efficient and your newsletters more captivating. Although grant tracking isn't currently within this product, we value your feedback and will be sure to take this into account. Here's to more joy and less juggling in all your future fundraising activities!

Replied February 2024

Corinne

Program Development, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2024

Chief Development Officer

I would give NFG a 5. Need to have more seamless online experience and let people purchase 100% online. I do not want to have to speak with someone multiple times to set up a new system especially since I have been using for years. You should have a fast track to set up for existing users and please do not send so many emails.

PROS

Like that this system is online and I can run campaigns and manage individual donors and also do events.

CONS

I did not like that it took more than a day to set up. Set up should be seamless and instant. Also, I wanted set up to be online. Like you pay and you are set up with tutorials. Also, way, way too many emails. I do not have time for all these emails. Please only reach out when necessary.

Reason for choosing Bonterra Guided Fundraising

The cost and what we needed for individual giving and our multiple events each year.

Kendra

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2022

Please consider other donor software!

Terrible! After less than a year, they are taking away a key feature of their platform (event ticketing) and making it an additional $2000 (!!!!!) to have. This is a 55% increase in cost despite it being a service I was told I would have when I signed up. Despite multiple complaints from almost all their clients, no one at the company will take responsibility for the decision or admit the error and not do it. I am having to switch to another platform immediately as that is a cost that small or medium size nonprofits (their target audience) cannot support. Their customer service uses platitudes ("I understand your frustration") rather than solutions. Even if they realize how unethical this is and how it damages our ability to fulfill our mission, I cannot trust them because what's next? Will they start charging thousands for emails next? Who knows, they cannot be trusted even though I have a signed contract stating this is a service I am guaranteed to have, they will not honor it. Please go with any other donor management software!!

PROS

It's easy to use and when I started with it, it combined all the features I need in one place - peer to peer, event management, ticketing, etc., and at a reasonable rate.

CONS

There are many features that need to be improved. Their help articles are often out of date and do not follow the current version of the software with the steps that need to be taken. The compatibility of auctions to donor records is terrible creating multiple duplicate entries that staff had to correct. They not only charge a flat rate for services but ALSO a percentage so there are a LOT of hidden costs. They do not have a way to track volunteer hours (essential in the nonprofit world!!) and their customer service, while responsive, resorts to platitudes rather than solutions.

Vendor Response

Kendra, Thanks for your feedback. It sounds like you were really enjoying your software until these changes were implemented - I'm sorry to hear that and we would love to get things back on track. This change was meant to make your experience better and add a lot of value to your events run through Network for Good but we understand the concerns. Pricing changes aren't something we do often and with the costs you shared, I think we should connect to make sure you understand any new fees - it may be less than you expect. With the changes going on at Network for Good, we are listening to your feedback earnestly. Your trust is unequivocally important to us. Can you please email me so I can set up a conversation with you and a member of our team? kathleen.connelly@networkforgood.com We take pride in being very transparent about our fees - if you can email me, I would appreciate to hear which fees you were surprised about. We really appreciate you taking the time to review us! Kathleen

Replied January 2022