Network for Good

RATING:

4.71

(547)

About Network for Good

Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages. Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices. Personal Fundraising Coach: One-on-one c...

Network for Good Pricing

Network for Good is available across multiple pricing plans, outlined below. Please reach out if you don’t see a contact tier or price that fit your needs. 0-500 contacts: $100/per month* 0-1,000 contacts: $200/per month 1,000 - 5,000 contacts: $300/per month 5,000 - 10,000 contacts: $400/per month (All prices listed as billed annual costs)

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Not Available

Donor management
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Network for Good Reviews

Overall Rating

4.71

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 544 reviews

Veronica

Company size: 11 - 50 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

July 2021

My Great Review :)

User Profile

Hebert

Verified reviewer

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2018

Falling in love with NFG

I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.

Pros

the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system. I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising. I also like how NFG is constantly incorporating new technology in their system.

Cons

I wish some features would give me more customization options. Like, donation pages, forms, ​and direct mail, but I can perfectly work with all the available features.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2020

Great Fundraising Tool

Implementation was quick and painless and the monthly check-ins were appreciated.

Pros

Network for Good is aesthetically pleasing and makes every effort to be clear in where data is held. The live graphics of fundraising goals and the website integration are amazing.

Cons

This is not a tool for organizing or for engaging your base.

Reasons for choosing Network for Good

I genuinely did not like my customer service rep with Blackbaud. Had I not had him, we would have chosen Blackbaud.

Reasons for switching to Network for Good

Salesforce is not a CRM for nonprofits and fundraising.

Katy

Company size: 11-50 employees

Industry: Religious Institutions

Time used: Less than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2017

To stay with NFG or not to stay... this is the question

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Response from Emily

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

Replied January 2018

Cindy

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2022

Network for Good

Our overall experience with Network for Good is very positive. We usually send a physical newsletter out in summer, but we just had too much on our plate this summer. Network for Good allowed us to make the decision to pivot and I was able to put together an email blast in far less time and without the expense of the mailing.

Pros

In my role as executive director I like to know a lot of metrics. Network for Good provides a wide range of reporting options allowing me to hone in on exactly what I am looking for. I also appreciate that I can create my own tasks, enter notes on recent donor interactions and even upload images of thank you notes I have sent to donors. This is especially helpful before I make the next contact. I can look up the note and be reminded that I spoke to a donor and they told me they have 3 cats. The next time I call them I can say, "oh, and how are the cats doing." It really helps to personalize and tailor the interaction.

Cons

I am disappointed that to fully utilize all of the new additional features we have to pay for the elite version. It is cost prohibitive for us as a small animal shelter on a limited budget. We recently mapped our Network for Good with Quickbooks online. This has reduced a lot of redundancy, but a con is that I lose visibility to some detail so still have to go into both systems if I need to see the detail.

Response from Network for Good

Hi Cindy, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals and personalize your relationships with your donors. It means a lot that you've taken the time to review us. I will forward these onto our product team to hear your feedback. These comments help us continually improve! Kathleen

Replied November 2022

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