It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people.

The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns.

The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult.

Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints.

We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization.

We found nothing to dislike from day one.

Terrible! After less than a year, they are taking away a key feature of their platform (event ticketing) and making it an additional $2000 (!!!!!) to have. This is a 55% increase in cost despite it being a service I was told I would have when I signed up. Despite multiple complaints from almost all their clients, no one at the company will take responsibility for the decision or admit the error and not do it. I am having to switch to another platform immediately as that is a cost that small or medium size nonprofits (their target audience) cannot support. Their customer service uses platitudes ("I understand your frustration") rather than solutions. Even if they realize how unethical this is and how it damages our ability to fulfill our mission, I cannot trust them because what's next? Will they start charging thousands for emails next? Who knows, they cannot be trusted even though I have a signed contract stating this is a service I am guaranteed to have, they will not honor it. Please go with any other donor management software!!

It's easy to use and when I started with it, it combined all the features I need in one place - peer to peer, event management, ticketing, etc., and at a reasonable rate.

There are many features that need to be improved. Their help articles are often out of date and do not follow the current version of the software with the steps that need to be taken. The compatibility of auctions to donor records is terrible creating multiple duplicate entries that staff had to correct. They not only charge a flat rate for services but ALSO a percentage so there are a LOT of hidden costs. They do not have a way to track volunteer hours (essential in the nonprofit world!!) and their customer service, while responsive, resorts to platitudes rather than solutions.

It has been a fairly easy process to switch to NFG. Great customer support. Only complain was that we had to mainly set up our direct deposit, which was a bit of a pain.

I like that it is simple and user-friendly. I have also enjoyed the customer support they have and always help and answer questions quickly and effectively.

Least favorite part is that when you set up an event, after selling 50 tickets, NFG takes $1 per ticket sold. As a nonprofit, this adds up quick for us. Although I love using NFG, if we could find another platform that didn't do this but had all of the other good features NFG has, we would probably switch to them.

Their training staff is exceptional, and we've really enjoyed this system over our previous one. We highly recommend Bonterra!

NFG was brought to our non-profit organization through a Jumpstart program and we compared it against the Salsa system we were using. Bonterra is much easier to use and reports are infinite - We love it!

We were gifted reduced pricing for the software the first 1-2 years, so the retail price is a bit harder for our non-profit but the benefits are much greater and we'll continue to use it

Explained under "Pros".

The most impactful use of this software comes from the integration and synchronization of this software with our financial management system, Quickbooks Advance Online by Intuit. The software is efficient for accuracy in transferring financial data, timeliness of donation management and for sending email blasts (Fundraising Campaigns and Corporate Newsletter )to our clients. The tracking metrics for clients from the email blast are outstanding- delivery and opening (%) dates and time along with re-sending capabilities.The acquisition process with [sensitive content hidden], was very supportive to our specific needs. The customer support since the acquisition has been excellent an easily obtainable. The " onboarding" webinars were very enlightening, hands-on and time well spent.We love our Donor Management System. Thanks to you, Network for Good for such a dynamic and economical product.Debra A. Cauthen

Our experience has been completely positive. When concerns did arise, they were resolved expertly and expeditiously.

I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is.

--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages)

--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process

So far it has been great. I'm getting the data in a much more accurate format and feel supported in the process.

I love Bonterra's simplicity and capability.

So far, the only real challenge is the cost. Salesforce, which we switched from, had a one time fee and then it was free every year after.

We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts.

We like the ease of entering donations with the various campaigns.

The annual cost of the program is difficult for a small nonprofit.

great experience overall, very user friendly

Customer service is very good and ease of set up for different campaigns is great

cost, limits for number of donors I can have

In my experience, the donor staff often serves dual or multiple roles, breaking in a new system generally requires more time that you already have so little of. This was a huge factor in decision making for me, NFG doesn’t have a steep learning curve and their support to transition is the BEST. I’m well acquainted with the “Blackbaud’s Raiser Edge and e-Tapestry”, as well as others and unless you have unlimited financial resources and a dedicated staff/dept, I would steer clear of long standing desktop based programs such as these -Easy and/or no cost access to customer service, either by phone, text or knowledge base -NFG has been outstanding in all areas -I have called NFG with an urgent need and the response was IMMEDIATE! I try to do the homework on my end and not take advantage of NFG’s tech support to have to respond to “fire” -My experience with BB at my previous organization; I instant messaged tech support with a question they replied…great question, I’m not sure, let me kick it up to our data support and someone will get back to you very soon. That was over a year ago, never got a response. -Often there is an additional cost or step up in pricing for immediate access to tech support -Cutting edge technology that continues to improve itself. From their earliest platform I find that NFG continues to improve and maximize the end user experience • Easier DAMN reporting

Everything! Set up was a breeze and with NFG I could hit the ground running

Haven't found a con yet, NFG suits our current needs perfectly

Excellent and easy deployment.

As with any software we do run into problems from time to time. What we have come to depend on is that everytime we run into a problem, we get a solution from the support team. In terms of functionality, the things we like the most are: - Email toll is easy to use, setup and send - Ticket Sales - We are a community center so pre-COVID we did lots of in-house events, and post-COVID we now do lots of virtual events. Its been great for both uses - Creating Donation Pages - The WYSIWYG editor is intuitive and easy to use. Setting up new donation pages takes just a few minutes! - End of Year reporting - Pretty self-explanatory - Quickbook Integration -

There are a few features, and I would really describe it as bells and whistles that would be nice to have. But value to feature to money it really is tough to beat Network for Good.

I cannot say enough great things about Network for Good. Even when first considering Network for Good, the staff I spoke to really made me feel like they truly cared about me and the organization and the work we do. From the first sentence spoken, they made me feel valued...it/I wasn't just another sale. Throughout all these months as a customer, staff has reached out to check in and have made me feel even more valued. With Network for Good, our donations have more than doubled from last year!

Network for Good’s Donor Management System so simple to use and lays out my stats so nicely. It has taken a load off of me when preparing for Board & Development Committee meetings, and it also has been an incredible help with sending email blasts and thanking donors. As we all know, relationships take time, and with our organization being only 5 years old, Network for Good has helped us make those relationships much stronger through the easy-to-use email blasts, grouping of contacts, donor segmentation, etc. I would be remiss if I didn't mentioned that I was paired with a coach when we purchased Network for Good and how phenomenal my coach was! He helped instill confidence and guided me in my first months, and I have excelled in this role with immense thanks to my coach and Network for Good.

Creating a campaign could be streamlined a little bit, but it's still very nicely laid out for simple set up.

Overall, this is a great product. The ease of use is without match and it is perfect for an organization of our size and capacity. I love that people can fundraise for us, and look forward to engaging more donors to do this as we get even more of a handle on the software.

I love how accessible this software is. When you don't have a lot of time to dedicate to learning a new program, for the most part, this is extremely intuitive and you can learn as you go, and in nonprofit where things move really quickly and you may wear many hats, I am sure this is something very appreciated by users.

I would have like auto-acknowledge in the system for online gifts. Imports should be easier. If I name a campaign that is remotely like something that already exists in the system, the system should allow me to choose it instead of duplicating and causing a "data mess." "Global changes" if such a mess occurs would be helpful so that everything can be changed at once instead of one by one. Not being able to refund in the system is also a pain. Peer-to-Peer could also be easier in that it is difficult to do so as an organization or business as opposed to a person, every time we use it, we have to find creative ways to edit the name above so that the fundraisers can appear as desired by the teams starting the page.

Maintaining donor data accuracy is now so, so easy! No more manual updates of spreadsheets. Anyone on the team with authorization can access and manipulate data...knowing now we are all looking at the same data! Ability to filter data to create reports is fantastic compared to our previous labor intensive manual efforts. A Few keystrokes and wa'la'...its done.

We went from excel spreadsheet to automated donor management 'overnight'....very easy data upload, easy to learn how to manipulate , plenty of 'on-boarding' assistance and instruction, and an excellent catalogue of 'self help' knowledge tools.

Payment processing is limited to Network for Good's own system...would like to see them incorporate PayPal (or other payment processor) to offer prospective donors additional payment processing gateways. (They tell me they are looking at it.)

I've had great customer service, I think the price is right in line with other products and I'm getting a much better product. The conferences and webinars NFG puts on are really high quality. I get so much more than just software.

The features I love the most are the filter and grouping options in the donor management, as well as the easy to use fundraising pages that link to my website. OH! And I also really love the communication options. The emails are such a timesaver when sending a thank you and the option to send out newsletters is fantastic and makes me look very professional and modern.

I didn't like that there wasn't an auction function, but now that there is I have no complaints!

Really very good

Ease of use. Well organized. Competively maintained.

There is always something that needs to be improved. My sense is that NFG is committed to staying ahead of the curve with this issue. Would love to have a more streamlined process to track couples with different last names. Users with different email addresses can be an issue. And in NYC, tracking households by mailing address in white glove buildings where Apt numbers are often not used can be problematic

Overwhelmingly positive. If you're a development director, at least consider looking into this software. It has made my job so much easier. I am not someone who gushes for companies or products often, but this has made my life/job SO much easier, I am NFG's newest and biggest microphone. 10/10 would recommend

The simplicity. Anyone who is reading this who is thinking of getting out of eTapestry or something because of how ludicrously non-intuitive it is, this is your software. I love how straight forward and user friendly it is. Everything just makes sense and is so easy to use.

I honestly don't really any glaring con, at least yet. It took me a second to figure out the texting aspect but doing a quick webinar with them explained everything. Every small issue I've had was easily explained by their help desk or webinars or whatever. Very easy to get help, unlike past platforms we've been on

I was forced to learn to use NFG without notice because Constant Contact obsoleted our templates without any warning (they sent eMails to our accounting staff who had no clue what the messages meant, but no warnings got to me, the person that creates the messages). Learning to use it was easier than I imagined. Most importantly lots of online help when I needed it (which was immediately!)

Very easy to use. I do the eMail marketing for our organization and it is very competitive feature wise with other stand-alone applications like Constant Contact. One of the features I really like is when I copy/paste text into an email with URL links in the text, the links come with the text. Saves a lot of time!

Lack of ability to mix text and graphics in a single block of an eMail limits your design flexibility. Small inconveniences like having to manually enter test message eMail addresses every time you send one makes creating messages where you are going to have 4-6 revisions with a test message between each a cumbersome. Lack of folders for graphic items makes finding them a bit more difficult. Lastly, when you send test messages, there is no way to make comments to the reviewers. I just add a text box at the top of the message and put my comments regarding each revision in there. It's on me to remember to delete that block before the message gets send out to our users. This scares me as things get urgent when we get to the finish line and I'm afraid someday I'm going to forget to delete that block, or the system is going to glitch and send it out accidentally!

Overall, I am very pleased with Network for Good and have seen amazing results in the level of fundraising we've been able to experience thanks to the platform. As I stated earlier, the customer service I've received from Network for Good at all levels is second to none and I credit a lot of my fundraising successes to the work I've done with [SENSITIVE CONTENT] as my coach. Additionally, I love the video, email, and text tools integrated into the platform and use these regularly.

The things I like best about Network for Good include access to an excellent fundraising coach. [SENSITIVE CONTENT] is the team I don't have otherwise. Someone I can bounce ideas off of, and who can give me a professional and outside perspective about campaigns, events, etc., and new ways to look at fundraising. I like Network for Good's overall platform and interface. When I began working for CMCA two years ago I was able to quickly learn the system and do at least the basic things to ensure that donations were being recorded, acknowledged, and that donors were being kept informed about the work they were supporting. As I've been using Network for Good more, I've gotten better at using the analytics and reporting tools more effectively and efficiently and have fallen in love with the tools available to do individual and group video thank yous or updates and to text donors. I use the email and letter portions of the platform frequently and appreciate the variety of preset options available but also appreciate the ability to customize things as I want to. The customer service provided by Network for Good is second to none.

Reporting is the area that I am least confident about. Understanding how to pull a report can be complex at times and often when I pull reports using what I believe to be the right criteria, I get varied results making me question whether I'm using the reporting functions correctly or whether the reports are as accurate as they should be. While there are some preset filters available, I believe a survey to find out the most common reports used by your clients might be helpful to allow your team to set up these reports for folks to use. There is a certain set of knowledge a person needs to have to understand how to pull reports from databases, and honestly, it takes time to learn this, making this piece a little more user-friendly and more "reliable" data-wise would be helpful. All this is to say, I suspect the variances I get from the reports I pull are due to my own mistakes. I suspect someone who has lots of experience in pulling reports would get more consistent results. I am a one-person team, though, responsible for a lot of things in addition to fundraising, so some things to help ease this process would be appreciated.

Our overall experience with Network for Good is very positive. We usually send a physical newsletter out in summer, but we just had too much on our plate this summer. Network for Good allowed us to make the decision to pivot and I was able to put together an email blast in far less time and without the expense of the mailing.

In my role as executive director I like to know a lot of metrics. Network for Good provides a wide range of reporting options allowing me to hone in on exactly what I am looking for. I also appreciate that I can create my own tasks, enter notes on recent donor interactions and even upload images of thank you notes I have sent to donors. This is especially helpful before I make the next contact. I can look up the note and be reminded that I spoke to a donor and they told me they have 3 cats. The next time I call them I can say, "oh, and how are the cats doing." It really helps to personalize and tailor the interaction.

I am disappointed that to fully utilize all of the new additional features we have to pay for the elite version. It is cost prohibitive for us as a small animal shelter on a limited budget. We recently mapped our Network for Good with Quickbooks online. This has reduced a lot of redundancy, but a con is that I lose visibility to some detail so still have to go into both systems if I need to see the detail.

Overall, Network for Good has made digital donations extremely accessible and user-friendly. Our supporters can update their user information, card information, access donation history and receive a copy of their tax receipts. As for administration, it serves as a great asset in tracking our funding, data analytics, and the areas where improvement is required. We've been able to reach twice as many supporters through the templates and communication features they provide.

Network for Good helps us track our monetary donations through both digital and in-person. With the manual entries, we're able to track the support we've received, who it's from, how much, and how often. The acknowledgment feature also helps us reach out to our donors and express our gratitude for their support. The email blasts also increase our engagement with our supporters.

As a nonprofit, Network for Good satisfies all the criteria we look for in a donation and database platform. We are able to track donations, supporters, overall progress, yearly fundraising, etc. The communication tools integrated into the platform serves a great purpose in our donor engagement. There is, however, limited templates to use for email blasts and newsletter. I've found myself having to resort to third-party platforms to create infographics and content to implement in our newsletters. Nonetheless, it's a great asset to our organization's success.

Overall, I liked the program, but will not be renewing after the first year because it did not have the "depth" that I needed. We had DonorPro, which was bought out by Salsa, who then moved over to the Bonterra Group of products, so I was forced to leave our former software. I tried NFG, but it doesn't not meet my needs.

I found it easy to use and track donations and "clients". It is visually appealing. I do a lot of mailings, and it was easy to do filters to make those mailings happen

For me, it doesn't have enough "depth". What I need in a program like this is the ability to have several pets listed for each contact and it cannot do that. I had to put in another whole contact - but it couldn't be a duplicate of the other - to list the 2nd pet someone had. This is on the contact side. I could not use the Donor side for this because I couldn't filter it properly for the mailings I needed to do.

Network for Good helps our team organize and manage our donor and fundraising communications and activities. It has a wide variety of features that we use on a daily basis to help advance the mission of our ministry. I am grateful for the wonderful customer support I have received every time I call in. Keep up the great work!

Simplicity and ease of use; user interface is fairly straightforward; the ability to create donor/user-specific tasks is helpful; it's great how Network for Good integrates with our website to allow the creation of fundraising pages. I also like sending email blasts and sometimes personalized videos.

It would be nice to be able to update donor credit card information directly - this would also save time for your team because I have to call and have them do it every time. I have submitted ideas for other features, like a messaging capability in NFG to communicate with other team members about specific donors, and unlinking duplicated forms so that changes made to one do not affect the other.