We have used this software for years now. Myself, the last two. It is easy enough to teach the least computer literate person to use.

It is so comprehensive-- everything from setting up your event, selling tickets, vaulting credit card info to make for a faster checkout, logging all your items... it's all there! And after the event, there is a good system of reports that let you see how well certain items or categories did, which ones earned the most, who your big spenders were-- everything! We liked the software so much that we've also used it for selling tickets to other school events-- you can set up multiple events in the software and just use what parts of it you need for each event. It really is that easy!

Because so many not for profit organizations use this software, I wish that it could be paid for on a sliding scale; depending on what's it's used for, the people that it may be used for, etc.

We have used SchoolAuction since 2016 with great success! Over the years, many new features have been added. The design team is wonderful to work with an is responsive to customer requests. This program is a wonderful value! We use it twice a year for a gala/auction and a golf tournament. The customer service is amazing! They and quick to answer emails, set up conference calls, and alert us when they see problems with our set ups. I frequently review other systems, but have continued to stay with this system as it is a great product at a great price.

I love that this product is very user friendly and that the customer support is amazing! This company is my favorite to work with. They find problems with event set ups often before I notice them. They are quick to respond to emails and set up conference calls as needed. I always feel supported throughout the process. Their west coast hours really work amazingly well with volunteers that are often doing work on the system in the evening hours here.

1. I wish when people placed bids, they could put in a different amount that the next bid or max bid. Sometimes, they just want to overbid for an item as a donation to the school. 2. I wish at the online checkout that it asked if you wanted to add a donation. I may have only spent $100, but I planned to spend $500 that night and no one has asked if I would like to add a donation to my final fill or to round up from $80 to $100. 3. Sometimes the buttons are different things are really hidden, but customer service is so wonderful that I generally just email and get my answer. 4. I would LOVE LOVE LOVE is crowdsourcing was added. Even if it was something to post to social media. Our race software does that. Once you register, it asks if you want to set up a fundraising page and then asks if you want to share that to social media. 5. Our events would go so much quicker for check out if scanning bar codes was an option. Typing takes time and volunteers are manning the computers so there are lots of opportunity for slowness and mistakes when typing. Most attendees would prefer to go to the registration to check out so that they could add a donation easily to their order, but that is not the case. We leave lots of money on the table because the checkout table is too slow and online does not ask for donations.

It's not a bad platform but the user interface needs some work.

we used it last year so it made sense to use it again

The virtual interface doesn't allow for customizations that were crucial to our fundraising success

We find the ease of use unparalleled. The fact that we can have multiple users concurrently connected to the system, making changes with different access. Rights is very helpful. Additionally, the fact that we can have multiple users doing dead entry on the night of our event is wonderful. We use this software for all of our fundraising events throughout the year.

Initially, we struggled with the way to customize the software. Once that was resolved, everything worked well.

We went with SchoolAuction.net because we needed to have an online event to accommodate covid concerns. Our desire was to have the people decide whether they would attend and bid on their phones or bid from home. Unfortunately, we had an outbreak in our organization and had to go totally online. Because of the design of the software, that was a seamless transition. We originally went with SchoolAuction.net as a one time use because of covid. The program convinced us to stick with it regardless of what next year brings.

This software was obviously designed by someone who has done auctions extensively. Every time I had a specific need, I found that they had already thought of that. Often times, to make a program work for your situation, you need to come up with some workarounds. That was never necessary with SchoolAuction.net. They had already anticipated the need. Support is within an hour at the most. They gave me a phone number to use the night of the auction, but we never needed it. It worked better than expected.

The ONLY thing that would have made the night easier has to do with proxy bidding. We had some people who don't use email or do anything on the internet. They have always been good supporters, so we wanted to provide them a way to participate. It was easy to print a catalog for them. Proxy bidding was easy to use. What I would like considered is to provide a way to sign them up so an assistant could bid from the catalog for them rather than the proxy method. It's so much easier to see your bids in the catalog. Also with proxy bidding the screen keeps resetting so you have to keep going back into their account. I know an issue is that the credit card companies want a valid email, but these people pay with check anyways so that wouldn't be a problem.