Silent Auction Pro software


234 reviews(5.0/5)
234 reviews(5.0/5)

Silent Auction Pro is an online event management solution for fundraising, auctioning and selling tickets. This solution is suitable for charitable institutes, clubs and other nonprofit organizations.

It includes tools to manage contacts, track donations, bundle auction items and generate auction progress reports. It also features integrated credit-card processing.

Silent Auction Pro covers mobile bidding, silent auctions, online bidding and managing live auctions. It allows event managers to organize contact lists that can include both donors and attendees, and it sends invitation emails to attendees.

Organizers can also notify bidders when they have won items via email and text.

Silent Auction Pro can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter their bids and track progress for items they bid upon. Event organizers can also sell tickets online and plan seating arrangements for events.

This solution is suitable for church auctions, school auctions, service-club auctions or any organization wishing to raise money using an online auction or event-based fundraiser.

Supported Operating System(s):
Web browser (OS agnostic)

234 Reviews of Silent Auction Pro

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  • Eric from Regions Bank

    Number of employees: 2-10 employees

    September 2018

    Great Software, Great Experience!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Silent Auction Pro organizes your whole event from start to finish.

    Pros

    Software is easy to use and intuitive. When you do hit a snag or need more information, the Silent Auction Pro Team is there to help - never had to wait on hold very long. Also, the developer took a look at our data a couple of weeks before the event to suggest minor changes in how we entered the data to make the software even more functional. That is top level service!

    Cons

    As with any new program, there is a learning curve. If you have people on your board that don’t like change, you will have to spend a lot of time getting buy in and training them how to use the program. However, that would be true with any software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cathie from Community Liver Alliance

    Number of employees: 2-10 employees

    August 2018

    BEST Auction Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Super excellent. Customer service was fantastic and always so professional. When I had a question that I could not find the answer to on line - I would send an email to rep and she would respond so quickly and always answered my questions and always so helpful and professional. She was truly a GEM because this was my first time using this software and was a little overwhelmed and she really guided me thru everything I needed to know to set up my First Silent Auction for our organization

    Pros

    The ease of use and the final product. Print out of items look great. Support from the staff was excellent and very professional. Always responded to my emails promptly and so helpful with my questions

    Cons

    I really can't say anything. This was the first time that I used it and was fortunate to have the assistance of rep to guide me thru some of the issues I had on MY end - not the software. I will say that it is easy to follow

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Julia from Foundation for Monterey County Free Libraries

    Number of employees: 2-10 employees

    July 2018

    Great product and OUTSTANDING customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I initially selected this software because it was affordable. I've used the software now to run a first, smaller event and received great reviews both from guests and from staff using it. What I love best above all is the incredible customer service that Silent Auction Pro offers. They really want to make sure you succeed. In the days and weeks leading up to the event, Silent Auction Pro staff contacted me regularly to make sure that my planning was on track and I was comfortable using the software.

    Cons

    The only feature I am missing is the ability to import data from spreadsheets. Instead, I have to enter each donation and donor one-by-one, which is very time-consuming.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Silent Auction Pro, Tahoe Peaks, Inc.

    July 2018

    Hi Julia - thank you for the great review! With respect to not being able to import donations from a spreadsheet - It's best to simply stop using your spreadsheet and enter the items directly into Silent Auction Pro. That way you won't be duplicating your efforts. It's not possible to do an import because of the relationships between donations and the donors that are automatically maintained in Silent Auction Pro for you. There's also other attributes you are probably not capturing in your spreadsheet that are required in Silent Auction Pro. - Jim

  • Anne from Food Manufacturing

    Specialty: Other

    Number of employees: 201-500 employees

    July 2018

    Silent Auction Pro

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how I customized my activities and be transparent in my log. It kept me organized on my work.

    Cons

    Maybe just try to improve on how letters to be formatted. And some problem in downloading excel file.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • alonzo from Aerofit

    June 2018

    Awesome software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Running an event and having this software comes hand in hand. it makes everything so simple and easy to organize.

    Cons

    The one time fee seams a little too steep if you are only using this one time. But for regular users this is perfect.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aaron from DSA

    June 2018

    Silent Auction Pro - basic auction software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Silent Auction Pro has features like image uploading and item organizing that make it useful for auctions.

    Cons

    Silent Auction Pro uses an unreliable payment processor, they do not give an opt out for saving credit card info, and there is no bulk upload for items.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Silent Auction Pro, Tahoe Peaks, Inc.

    June 2018

    Regarding our credit card processors: Silent Auction Pro uses two of the largest and most reliable payment processors on the planet - PayPal and WorldPay / Vantiv. Regarding storing credit cards: For mobile bidding, yes customers must put a credit card on file. This is by design as we believe that it is in the best interest of organizations holding fundraisers that they have a credit card on file for each online bidder. People who do not have a credit card or refuse to put one on file may bid on a bidding Kiosk. Note that credit cards are NOT stored on Silent Auction Pro servers but instead with PayPal or WorldPay. Regarding no bulk upload for items. This is true. It is just as easy if not easier to enter donations into Silent Auction Pro than it is to enter them first in a spreadsheet (where you can't enter a photo anyway). If you purchase a system to help manage your event, you should use that system exclusively and not try to switch back and forth.

  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    The best decision our community service (Rotary) club made wrt to fund raising tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reduced our cost while helped to only use items on the auction that brings the most money.

    Pros

    Reduces a committee work of 5 people to 1 person. We do a golf fund raiser every year. This helps with keeping track of donations, auction items and BEST of all automate the thank you notes after the event. We trick the system and use the Table feature in assigning Golf Cart 4some assignments.

    Cons

    There is no shortcomings at all. When in doubt I simply go to the recordings on YouTube as referenced by the help menu

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Juanita from Child Care Council of Westchester

    June 2018

    This is the second year our agency has used Silent Auction Pro and it is great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The silent auction pro software is easy to navigate, has simple forms, help videos and format of website. The staff are extremely friendly and always sending informative emails at the right time.

    Cons

    The silent auction pro layout of the auction items on the website can use a little touch up from a graphic designer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Penelope from Non profit Organization

    Number of employees: 11-50 employees

    June 2018

    This was the first year using a computer based program for an event. It made it easy in some ways.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked the software because it kept us organized. It was some-what easy to use and see everything. Having all information in one spot was helpful. Being able to see who had what and who won what in the end was nice. I also really liked being able to print bidder number and bidder sheets ahead of time.

    Cons

    Having a computer based systems was nice however, we felt there were a few things we didnt like. We found when going from an auction page to auction item the pages didn't talk to each other and wouldn't update. I also didn't like that the bidder sheet wouldn't allow for more than one auction item to be featured. In the past, my group likes to put up every logo that is in the package and show proper representation. We needed to make our own in the end.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jamison from Quorum

    Number of employees: 51-200 employees

    May 2018

    Easy to use application

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy application to utilize, customer support is also good as they have a reasonable response time.

    Cons

    The platform can be confusing at first, but after you get used to it, it's not bad. Just a learning curve.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christina from Non-Profit Organizations in McHenry IL

    May 2018

    Easy To Use System and Outstanding Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is very easy to use and, if you have a question, the software team usually responds within a couple of hours

    Cons

    It would be helpful to have more flexibility on applying credit but it is also understood that privacy guidelines must be maintained

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Barbara from Discovery School

    April 2018

    Wonderful customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, and customer support. All of the support team were very knowledgeable and so friendly and helpful. They have thought of everything.

    Cons

    The thank you letters were a little difficult to edit. The body of the letter came out in different fonts and was difficult to change.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Julie from Fresh Hope

    April 2018

    We had an amazing experience. Tech support is outstanding!!! Loved the video tutorials, too.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Made auction management a thousand times easier over paper bidding. Check-out and Post-auction reports were so simple, too!

    Cons

    I was a little confused where to find specific items I needed to edit, but their excellent tech support was responsive within minutes to solve my issue! I also had problems with our volunteers taking the time to train before the event on how to sign on and to assist with bidding.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from Andover Coalition for Education (ACE)

    Number of employees: 2-10 employees

    April 2018

    Silent Auction Pro was an incredible tool to expand our fundraising efforts with our auction event!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software was easy to use and helpful in tracking donations to our event. I loved the bundling function that allowed us to create great auction packages for our school fundraising event. We have been hosting this event for several years and finally decided to take our auction online. Silent Auction Pro allowed us to engage a larger audience in our fundraiser. We also were able to raise more money by taking our auction online. Many auction items went for their true value, which helped us raise more money for our schools.
    The support staff were extremely helpful and always available to answer questions or review how we were using the tool.

    Cons

    There wasn't a lot that I didn't like about this software tool. One additional feature that would be nice would be the ability to email those that are attending your event (if you used the ticket purchase function) vs. all bidders.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Julie from Housing Families First

    April 2018

    Silent Auction Pro made our silent auction easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We loved the organization that went along with SAP. We could locate items and group them easily. We could record payments very easily. And now we can have all of the information stored for next year, which is huge! We can't say enough positive things about Silent Auction Pro!

    Cons

    The only hitch we had was that the system seemed to be down when we arrived at the venue the night of the event. HOWEVER, we called the company (at 6pm on Saturday) and someone was able to help us and all was well. So really, we had no cons to list!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Silent Auction Pro, Tahoe Peaks, Inc.

    April 2018

    Hi Julie - Thank you for the nice review! On the site being down - this must have been an issue with the internet at the venue end. We have multiple servers all running on Amazon's backbone that are all constantly monitored. We have had no downtime from Silent Auction Pro's side. -Jim

  • Heidi from WPES PTA

    April 2018

    We have used Silent Auction Pro for the past three years to manage our school auction.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The biggest pro for our organization is the customer support. It's superb. Being a rotating group of volunteers, we don't always have the technical know-how to manage the software right out of the gate each year, but the team at SAP really helps get us there by being available, knowledgeable, and clear with their guidance. Other pros: the functionality is robust, allowing us to do everything we need (set up online, silent, and live components of our auction, plus sell raffle tickets and track a fund-a-need). The platform is well organized and easy to navigate.

    Cons

    It does take some time up-front to learn the software and all that it can do. Sometimes we worried that we weren't using it at its full capacity or were taking more steps than necessary to complete a task. However, I think this is particular to our situation, because our group changes every year.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Silent Auction Pro, Tahoe Peaks, Inc.

    April 2018

    Thanks Heidi! Hopefully your team takes advantage of the online help and video tutorials we have to help folks come up-to-speed on the system. As always - we're here to help! -Jim

  • Verified Reviewer

    March 2018

    Using SAP for silent auction for a Non-Profit group.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves us so much time. Used to use excel and mail merge to create bid sheets. Then had to enter results into a shared Sheet. Checkout took a lot longer since had to search the sheet. Also never had an online presence before so this gives us access to more people.

    Pros

    Using this tool enables us to reach more people. I also like that checkout takes a lot less time and the customers like getting a receipt. The ability to print and check all the items from a donation or auction item perspective is so helpful when setting up. I also like the email feature so we can send messages to our patrons and Thank you notes to our donors. The ability to text winning bid status is fun too. Having the patrons credit card information helps make check out a breeze even if they are not present at the time of close out of the auction.

    Cons

    Minor glitches with downloading to excel if you use that option. Easy to clean up though. There is a lot to learn to get going with the software but once you understand it, it is easy to use and the customer service is excellent.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Crystal from Ornua

    March 2018

    Best customer support around

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a very user friendly platform, which allows for ease of use and training. There are a ton of how to's in the help section, if you can't find what you need in that section, their customer support team is top notch. We will be using this software for years to come.

    Cons

    Getting to different places within the software is a bit time consuming. It would be helpful to have frequently used shortcuts, placed within the software to be able to jump around quicker.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Silent Auction Pro, Tahoe Peaks, Inc.

    March 2018

    Hi Crystal - thank you for the review. I'll give you a call - I would like to hear more about your suggested shortcuts. -Jim

  • Kelli from Hononegah HOPE Foundation

    Number of employees: 51-200 employees

    March 2018

    Very easy to understand and navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We increased our intake by 30% of proceeds

    Pros

    That everything is all linked together....Very easy to move around throughout the site. Check out was so fast and easy, our bidders loved the ease. QR Codes on signs made finding the items and bidding very easy.

    Cons

    Wish cropping the pictures was a little easier, They had a lot of black space around them. Other than that it was great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rich from Jacobson Wealth Management, Inc.

    February 2018

    Great software that is invaluable aid to fundraising

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functionality is excellent. It has lots of features and benefits. The administration and reporting tools are also well thought out. It is clear they understand the many requirements of fundraising.
    Finally, their support is outstanding.

    Cons

    It takes a while to learn the navigation- where tools are located. Also, in one or two instances we wanted to extract information in a certain way but the system didn't provide for this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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