All ZGIVE Reviews
1-14 of 14 Reviews
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Lee
Museums and Institutions, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Exceptional Digital Fundraising Platform
I used this product on behalf of our small, rural non-profit museum for the first time this month and I am thoroughly impressed and plan to be a loyal customer for many years to come. The whole experience and assistance offered by ZGive staff was stellar.
PROSZGive is an exceptional fundraising platform that works for a wide range of non-profits. ZGive only makes money when you make money so if you are a small organization without a robust operating budget, this is the perfect choice for you. The Customer Support is excellent and the software is user friendly and well-liked by donors.
CONSI like the idea of product partners that I could use to add auction items to our event but both partners available--jewelry and trips--we too high priced for the community and surrounding areas that our museum is located in. I wish ZGive had product partners that provided lower cost auction item options.
Reason for choosing ZGIVE
They provided the best demo and were quick to follow up and reach out after initial contact.
Vendor Response
Hello Lee, thank you for this review, we really appreciate it! As far as the risk-free items, starting Oct.1st we will also offer risk-free gift baskets and home decor in a very accessible price range to meet the needs of the smaller nonprofit audience base. Thank you for the feedback - we look forward to a successful partnership!
Replied September 2021
Gregory
Fine Art, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
ZGIVE is Top Notch!
We just used ZGIVE for an online auction and I cannot stress how incredible it was. We raised a few thousand dollars from our event. It was just absolutely amazing. Thank you ZGIVE so much for helping us make this event top notch. And I encourage anybody that is looking, to use ZGIVE for their auction. We used the text messaging feature to reach out to all the people about the auction and over 90% of the people said that they used the text message they received to get into the auction, which made it easy for them. So once again, thank you ZGIVE and I look forward to seeing and doing more things with you.
PROSThe text to give feature is the best technical thing about this product. However, the customer service is what sells it. ZGIVE is with you from start to finish to make sure everything runs perfectly. If you have any question, whatsoever, they are there for you.
CONSIt would be really cool if we could use this as an emailing platform, like mailchimp, as well.
Vendor Response
Hello Gregory, thank you so much for your review! So happy that you are enjoying the platform and seeing success. We appreciate your partnership and look forward to many more successful fundraising events!
Replied August 2021
Jay
Non-Profit Organization Management, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Online Auction
"Last March we did a fundraising event with ZGIVE. We did a silent auction and we had over 100 people registered to participate in the event, so we ran the event for a week's time. We reached our goal of $35K and we're super thrilled with ZGIVE. The platform was easy to work with. It was very user-friendly, and we were very extremely successful. Thank you ZGIVE. Jay Williams Executive Director, OC UNITED"
CONSBuy now option would have been nice, option to bid again with in 30 sec after the end time would have been nice.
Vendor Response
Hi Jay, thank you for your review and for your insights. We have a ZGIVE 2.0 upgrade launching in September that will offer new features that will make the user experience even more intuitive and easy to use. Thank you again, and we appreciate your partnership!
Replied August 2021
Mandy
Non-Profit Organization Management, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Easy to Use!
We recently used ZGIVE for our fundraising event for the Rotary Foundation. Our event was a hybrid event, so we wanted our members in person and at home to be able to bid on the same items, and that went great. Everyone was able to use their phone to view the auction and bid on items. We also had a unique thing at our event where we set up a wine and liquor pull which gave our guests an opportunity to choose a bottle of wine or liquor. Our client success manager helped us set up a giving campaign along with the auction so that all participants had to do was text a certain keyword to our campaign's phone number to pay for the item that they wanted in the in the wine and liquor pull. This was a great tool again for our people in person and at home. It worked out great. Our event raised over $11,000 which was a huge success for our first time! And it was great to use ZGIVE to help us get to that amount. Thank you!
CONSThe "Buy It Now" option confused a couple people and they clicked it by accident. Would be good if we could reverse that it needed.
Vendor Response
Hi Mandy, thank you for your review, we really appreciate it. And thank you for your honesty about the Buy It Now feature - we are launching our upgrade in September and have addressed that issue on the platform. Look forward to building our relationship with you helping your organization take fundraising to the next level!
Replied August 2021
Nancy
Non-Profit Organization Management, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Fundraising Made Easy
I have been very pleased with ZGive and the support I have received. We signed up during the pandemic and it really took a load off of my mind knowing that I had another way to connect with donors and raise money for my non-profit.
PROSWe love that we can have different campaigns set up and know at a glance what programs interest our donors.
CONSUnfortunately, ZGive doesn't communicate with our current CRM (Results +). As we look to a new CRM product this will be very important.
Vendor Response
Hello Nancy, thank you for your review, we really appreciate it! Excited that we can partner with you on unlimited fundraising campaigns throughout the year. Also, thank you for your kind words about the customer support you have received. We look forward to helping you raise more money for your organization and building a lasting partnership with you!
Replied August 2021
Jean
Non-Profit Organization Management, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Best Virtual Auction site in the Market
Awesome! Thrilling! Mind-boggling! When I first approached ZGive asking for information I was immediately talking to [SENSITIVE CONTENT HIDDEN]. I was totally amazed that someone that high up would take the time to talk to me a lowly, potential new customer. He walked me through what their program did and how it could benefit our non-profit and because we were a non-profit immediately offered me an additional discount. As soon as we signed up our ZGive Rep, [SENSITIVE CONTENT HIDDEN], contacted us and started setting up what we needed to get started. She walked us through the setup, gave us pointers on how to make our auction the best it can be and any question I asked she either had the answer or got it to me quickly. I constantly challenged her to give me additional information to make our auction better and she was helping us every step of the way.
PROSEase of use - Price - Quality of Contact Representative Interaction
CONSAs this was our first time using a product of this type the only issue we had between our supporters and the software has already been fixed. The program is awesome!
Reason for choosing ZGIVE
The quick response, the affordable pricing and the excellent customer service from the very first contact.
Vendor Response
Thank you so much Jean, it is an absolute pleasure to work with you!
Replied July 2021
Wilma
Non-Profit Organization Management, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Zoom review
ease of using the software and the support, if needed
CONSWe will use it this holiday season for the virtual auction
Reason for choosing ZGIVE
demonstration of Zgive, helpful consultant, price point
Vendor Response
Hello Wilma, thank you so much for your review! Also thank you for choosing ZGIVE - we are excited to help you raise money for your nonprofit at your upcoming holiday virtual auction. Glad that you found the platform easy to use - that is what we strive to provide our nonprofits. We want to make it as easy as possible for you to raise money for your cause. Thank you again!
Replied August 2021
Gabriella
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
JFH Review
Easy Access for weekly use, easy to train to use.
CONSBilling Statement not being emailed the day it is billed for my weekly credit card reconcile. Having to call to get invoice in time, but then it is sent right away.
Vendor Response
Hello Gabriella, thank you for your review, we really appreciate it!
Replied August 2021
Reid
Non-Profit Organization Management, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
ZGive auction was a success
Excellent experience. Incredibly easy and will be easy to repeat.
PROSThere was almost no effort required. ZGive provided the platform and the auction items (Jewelry). We decided in advance what items we thought would be most attractive to those we invited. All we needed to do was promote the auction to bidders and then just sit back and enjoy.
CONSThe pacing of the live auction items at the end was a little fast.
Vendor Response
Thank you Reid for your testimonial about your Jewelry READY-AUCTION experience, we appreciate it!
Replied August 2021
Stacy
Non-Profit Organization Management, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Colonial Flag Foundation's Healing Field & Field of Honor flag display fundraising events
Great customer service and love the way we can utilize it
PROSthat we are able to utilize this for each event host we work with
CONSText to give, number to long wish we would just have to put in 6 numbers or less and text the keyword
Vendor Response
Hello Stacy, appreciate your review, thank you! We are excited to partner with you to support Colonial Flags and your amazing mission!
Replied August 2021
Stacey
Design, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Loved working with ZGive!
It was great and I will use it again.
PROSFrom the beginning, every aspect of ZGive was great. Customer service was great and the platform was easy to navigate and use.
CONSThis is my first time using ZGive and there wasn't anything in particular that stuck out as something I liked least about the software.
Jim
Hospital & Health Care, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Very pleased with ZGive thus far!
Very good experience with ZGive thus far! Very happy with the platform and the relationship we are building with the ZGive team.
PROSEase of use. Interactions with the ZGive team have been very good - they respond quickly and are very friendly.
CONSWe just started using the platform so I haven't come across anything yet that I would change.
Vendor Response
Hello Jim, thank you for your review - we look forward to a great partnership and helping you raise money for your organization!
Replied August 2021
Stephanie
Non-Profit Organization Management, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Wonderful Experience
The ZGIVE software was very user friendly.
CONSThe option to update the thermometer if a buyer accidently presses "buy it now".
Vendor Response
Hello Stephanie, Thank you for your review we appreciate it! Also thank you for your kind words. We are happy to announce that the next upgrade launching first of September will address the issues with the Buy It Now button and the thermometer. Thank you for your feedback and we look forward to building a great partnership with you!
Replied August 2021
Andrew
Mental Health Care, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
A great tool to make silent auctions run smoothly!
It was very easy to set up my auction items and the auction itself ran very smoothly. Totally worth it!
CONSI had a donor who accidentally bid - there was not a clear way for them to "take back" their accidental bid.