Pollfish

RATING:

4.5

(209)

About Pollfish

Pollfish is a market research software designed to help businesses create and distribute custom surveys across multiple channels to collect real-time responses. Key features include data visualization, billing, audience targeting, data export, opinion polling and product testing. Administrators can ask screening questions to filter the target audience based on behavior, opinion, demographics and exposure to events. Pollfish offers a filter functionality, which allows teams to sort collected data based on questions, answers, city, age, time range and more. Additionally, supervisors can utilize the reporting tool to sort, filter, and analyze responses on a unified interface. Pollfish lets stakeholders select different question types such as rating stars, slider, ranking...

Pollfish Pricing

The platform offers two pricing plans a) Basic Plan - $95 and b) Elite Plan - Custom.

Starting price: 

$95.00 one time

Free trial: 

Not Available

Free version: 

Not Available

Pollfish target Audience
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Pollfish Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Pollfish

1 - 5 of 209 Reviews

Jean Pierre

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2022

Insight lover

User Profile

Deana

Verified reviewer

Writing and Editing, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2022

My review on Pollfish

Pollfish is ok but it needs work.

PROS

I like pollfish because the software is useful for doing surveys, answering questions, and doing other things.

CONS

I think pollfish has a problem with the number of crashes and struggling with a multitude of surveys that don't work all the time, so I think they need to fix the software more because some of the surveys get messed up.

Onur

Insurance, 2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Allegory's recent consumer survey

Overall, I am very satisfied with their services.

PROS

I used Pollfish back in 2017, and I'm impressed with its evolution since then. It's straightforward to use, and you can set up proper screening questions and create logics where you want to show different questions to different audiences based on their previous answers. The dashboard is also very easy to use, even though you can export the data in various formats for further analysis.

CONS

Although it's not a deal-breaker as it was within our expectation (I have an actuarial background), we realized that some of the answers/respondents are not of high-quality, meaning that in some instances, we realized that the same person answered with a different user ID's or some users provided "troll" answers to the some of the open-ended questions. I am sure they have their internal fraud and data quality checks, but some improvement is needed on that end.

Reasons for switching to Pollfish

Price was the main deal-breaker as it was almost double for the same sample size if I am not mistaken.

Sergey

Computer Games, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2021

Huge disappointment

Pollfish sales lures you with bloated eCPM numbers which has nothing to do with real revenue / 1000 impressions ratio. We earned $107 after running polls for 2 months with around 20k monthly users. In addition to that we had to handle with plenty of negative feedback from our users and eventually we removed surveys from our website.

PROS

Ease of integration. It took less than a week of one developer effort to integrate polls into our web app.

CONS

Overpromise and underdelivery. This phrase describes the almost every aspect of this platform. Examples: A Pollfish sales rep promised at least $65 eCPM, we thought $10-$15 would be great and real eCPM was around $0.3. Their way of calculating eCPM in their dashboard is misleading too and it works in their favour. User experience of running real surveys is from 1990s. You can't see how real surveys look like for your users until you deploy the full integration to production environment. Survey completion times are misleading too. If the survey says it takes 15min to complete, be ready to spend around 45. This actually makes your users feel really disappointed and survey reward is way less attractive. Our users' feedback about survey experience was absolutely negative.

Jean Pierre

Design, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Insight lover

Outstanding customer service, responsive, immediate and knowledgeable, and one of your greatest assets. [SENSITIVE CONTENT] is a great [SENSITIVE CONTENT] .

PROS

The broad respondent network in multiple languages and countries, ease of set-up and cost effective.

CONS

It does not allow for the scoring of responses that would provide a self-assessment for the respondent after the survey is completed. This is offered by Qualtrics and Survey Monkey and it's the only reason we continue to use Survey Monkey. The minute this is provided, we will be moving a 100% of our business to Pollfish.

Reason for choosing Pollfish

Not applicable

Reasons for switching to Pollfish

Cost and global panel access in addition to ease of use.