DataGuard

RATING:

4.6

(49)

About DataGuard

From easily establishing your privacy and security essentials to more advanced compliance needs, we have got you covered. DataGuard’s solution helps you reduce risks, comply with major frameworks (GDPR, ISO 27001, TISAX®, NIS2, EU Whistleblowing Directive), ensure compliance-first marketing (cookie and consent management) and build a strong security posture. Privacy-as-a-service: Comply to Privacy regulations such as GDPR with ease and avoid major risks and fines. Get a step-by-step implementation plan, streamlined documentation and policy management capability, and guidance from our in-house experts on our user-friendly platform. Infosec-as-a-service: Build your security policies & procedures, identify & mitigate risks, create an assets inventory, automate security...

DataGuard Pricing

Starting price: 

€175.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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DataGuard Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for DataGuard

1 - 5 of 49 Reviews

Adam

Education Management, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Elevate Education - Dataguard Review

We initially used DataGuard as we need to up our game for a series of government tenders in the UK. However, we now use them as our designated DPO. Overall, the experience has been great and we feel safe knowing Dataguard are helping us with data privacy as we grow.

PROS

The initial audit was extremely thorough and clearly highlighted risks to be addressed. These risks were easily turned into actions and distributed to the team. The monthly support calls have been important to keep us on track and it helps that our monthly call contact is the same expert that conducted the audit so knows our business. He is also very quick to respond to any queries. Finally, while our main focus initially was GDPR compliance for our UK business, the features have easily transferred across borders to our other businesses in Australia, the US and South Africa.

CONS

The service is quite a financial investment for a SME business but necessary - especially as work with schools and students. While the software and human support are great, it still requires a large time commitment from your team to obtain value.

Vendor Response

Hi Adam, Thank you so much for leaving this review! We are delighted to see that your team has seen value from our platform features both in the UK and further afield :) Please keep the feedback coming and don't hesitate to reach out anytime so that we can further enhance your experience. Thank you for helping us to protect the people behind the data! Best, The DataGuard Team

Replied January 2022

Lucero

Professional Training & Coaching, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Data Protection/Privacy Client Dashboard

The customer service experience is very good. Whenever I have a question I can quickly get a hold of my consultant and they are very responsive. They are also very responsive to business needs. For example, when having time-critical questionnaires to fill out they were very quick to help and complete them within the time frame. Friendly staff and service.

PROS

Step by step instructions, guides to help you, access to your own dashboard

CONS

Having to select English as an option every time you log in and when you scroll through screens. Reminders to let you know you haven't completed a task and what's needed. Timeframe to complete a task and certifications that will be awarded.

Reason for choosing DataGuard

Recommendation Client interaction with representative when scoping service

Vendor Response

Hi Lucero, Thank you for taking the time to provide us with your feedback – we truly appreciate it! We are thrilled to hear that we can successfully support you in managing data privacy, and our customer service team is always happy to help. We have already identified the problem with the language settings and our team is currently working on a solution. Concerning the timeframe and reminders for open tasks, I will pass on your feedback to our product team so that we can improve our customer experience. Please don't hesitate to reach out anytime with questions or additional ideas. We'd love to hear your views on what could make our services fit your needs even better. Best regards, The DataGuard Team

Replied November 2022

Jane

Printing, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2021

Using DataGuard as DPO

Overall our experience with Data Guard has been satisfactory. Our consultant's help, advice and support is brilliant and we enjoy working with him. He has a lot of knowledge and is keen to ensure we are compliant as a business and help in any way he can. He is very responsive too. There needs to be some clarity around how many consultant hours are being used – e.g if documents are sent to consultant to review and provide feedback, we should also be informed on how much time this has taken so we can track our consulting hours and ensure we do not go over. There have been some issues with getting the contract sorted out for year 2. We had many questions which took some time to respond which then meant the process to getting the contract sorted was quite prolonged.

PROS

The portal itself works well and provides us with adequate information. It’s user friendly and easy to navigate. We were impressed with the online training facility but early on we had an issue with the content of the training which gor remedied after feedback.

CONS

Integration with our current business processes was challenging as the standardisation needed to be customised to fit our processes. Portal occasionally default to German. Documents are not editable – all in PDF which can be frustrating We are unable to update tasks I have worked on or completed and some aspects of the documentation can only be updated by DataGuard Some general DP and GDPR questions could be added to help aid our understanding, speed up responses and take the pressure of consultant. Portal could have functionlity to contact Data Guards helpdesk for technical help instead of currently having to email.

Vendor Response

Hi Jane, Thank you so much for taking the time to write such detailed feedback for us. We have taken steps to rectify any language issues and trust that these are now resolved for you. We also do have an area where you can request technical help instead of emailing - reach out to your Customer Success Manager and they can give you a quick demo. Your suggestions for documents and how things could have improved your experience are really helpful. We are constantly taking on customer feedback to make updates to our platform and processes. We'll send your suggestions to our product and professional services teams. Best, The DataGuard Team

Replied January 2022

Caroline

Hospital & Health Care, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Privacy, Infosec and Compliance Support

Fantastic team behind the technology, experts in their field and personable. Responsive, feedback is provided in a timely manner.

PROS

Easy to use and use friendly. The platform is also very easy to navigate. Instructions are also clear. The software is very intuitive and allows for easy navigation.

CONS

Having to change it back to English if based in the UK. It would be helpful if it can determine location and automatically adjust the language setting. It would also be helpful if we could upload word documents.

Reason for choosing DataGuard

The team of experts and having a platform. We did not want to have a paper based interaction.

Vendor Response

Hi Caroline, Thank you for the positive review! We are very glad to hear that you enjoy the platform's usability. Our team is already working at full speed to offer an adequate solution for any language issues. Your feedback is very helpful for us so that we can constantly evolve - we appreciate it! Please don't hesitate to contact us at any time with additional thoughts and wishes. Sincerely, The DataGuard Team

Replied April 2022

Glen

Education Management, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

DataGuard

Dataguard are really helping us to ensure we have all our Data Protection ducks in a row, and they are so much better at keeping up with legislation than we could ever be

PROS

Range of features and templates. Training tools

CONS

If you are not careful you can be reading English badly translated by Google. You have to remember to click on your initials top right hand corner and select English - then teh translations make much more sense

Reason for choosing DataGuard

Combination of price, the software and the likeability of their sales team

Vendor Response

Hi Glen, Thank you for taking the time to provide us with your feedback we truly appreciate it! We are happy to hear that you value the range of features and templates and that the trainings from the Academy provide you with additional insights and benefits. We have already identified the problem with the language settings and our team is working on a solution. If you have any further feedback for us, don't hesitate to contact your Customer Success Manager at any time! Best regards, The DataGuard Team

Replied May 2022