All SimplerQMS Reviews
1-24 of 24 Reviews
Sort by
John
Biotechnology, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best in class eQMS.
Exceptional customer service, excellent "hands on" training, and they are willing to help my team integrate other applications with SimplerQMS. They have been true partners in implementing SimplerQMS.
PROSExceptional customer support! Compliant to 21CFR parts 11, and 20. Compliant to ISO 13485:2015, and the set of templates provided basically makes SimplerQMS a "plug and play". Further, SimplerQMS literally provides around the clock support. There has not been one time in the three months that I've been using SimplerQMS that I have not had a question to a problem answered in more than 24 hours.
CONSI cannot think of one single negative experience that I have had with SimplerQMS.
Reason for choosing SimplerQMS
Easy to use, out of the box compliance to 21CFR and ISO 13485 requirements.
Reasons for switching to SimplerQMS
We received poor customer service from Greenlight Guru.
Vendor Response
Thank you so much for your review, John! We are happy to hear about your positive experiences with SimplerQMS, from our compliance features to our customer support and training. It's particularly encouraging to know that our around-the-clock support has consistently met your needs. We take great pride in being a "plug and play" solution that simplifies compliance and enhances operational efficiency, and we're delighted that this has been your experience. Your feedback is invaluable as we continue to strive for excellence and support our clients like true partners. Thank you for choosing SimplerQMS. We look forward to continuing to support you and your team!
Replied April 2024
Subba
Medical Devices, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
SimplerQMS works extremely well for our medical device startup
Simpler is much better than our previous paper-based QMS system. Document management, including versioning and digital signatures, is hugely better. We are just now implementing CAPA and defect management, which is the last piece we needed. We are very happy with Simpler, especially their service and support, and highly recommend it.
PROSSimpler gave us excellent pricing, customer support for understanding how to use their system and set up our QMS, and is easy to use. We can continue to use Microsoft Office for our documents. They have templates for all of the QMS sections that we could choose to use as the basis for our documents. They provided lots of hours in a structured way to work us through the migration of our paper based system to Simpler. My users have a varied level of technical sophistication with software, and everybody found the system easy to use.
CONSMy issues are pretty minor. Sometimes the software runs a bit slowly, which I think may be a server issue. Simpler does a good job in keeping track of user training, but can only do "read and understood" acknowledgement. Simpler says that they are working on automated quizzes that can be set up to verify that training was received, but that feature has not been implemented yet. We do the quiz on paper and then upload to Simpler, which is fine at our small scale.
Reason for choosing SimplerQMS
Price, feature set, ease of use, and most importantly support and help with setup/startup.
Vendor Response
Thank you for choosing SimplerQMS, Subba! We're glad to hear that you're satisfied with our product and our customer support. It's great to know that our software is easy to use for your team and that you find our templates helpful. Document controls, versioning, electronic signatures, and Microsoft Office Integration are some of the most popular features among our customers, so we're happy to hear that those are also working well for you. Regarding the speed issue, you should not be experiencing this problem. We have reached out to you to find the root cause and fix it. Our automated Quiz (Training Assessment) feature is now released, so you can benefit from this improvement instantly. Thank you for being a SimplerQMS customer and for your continued feedback!
Replied September 2022
Helle
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
SimplerQMS review
Satisfied with overview and management of documentation
PROSThe version control The documentation management
CONSThe possibility to manage the access for different employers
Vendor Response
Thank you for your review, Helle! We're pleased to hear that you find the version control and documentation management features beneficial. Your feedback on enhancing the access management for different users is incredibly valuable. We have recently added more features to manage access and will reach out to you to help you use these. We're committed to making SimplerQMS as user-friendly and efficient as possible for all our customers. Thanks for sharing your thoughts!
Replied April 2024
Mads
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Simple system, easy to set up
Overall very happy with SimplerQMS despite the very few and small issues we have encountered.
PROSSimple system that was incredibly easy to set up. Has almost all the support needed for a functioning QMS. Comes pre-validated which in turn saves the company a lot of time and effort. Great customer support.
CONSNot all regulatory requirements are implemented in SimplerQMS by default. You are able to stay compliant by setting up manual processes which takes time.
Reason for choosing SimplerQMS
Costs and local customer support were main contributors
Vendor Response
Thank you for your review, Mads! We're pleased to hear that you found SimplerQMS easy to set up and that our fully validated eQMS system has been beneficial in saving time and effort for your company. Great customer support is a cornerstone of our service, and we're glad it stands out to you. We appreciate your honest feedback regarding the implementation of regulatory requirements. We strive to make compliance as streamlined as possible and will take your input into consideration as we continue to enhance our system. In our March 24’ release of SimplerQMS, we added default support for more regulatory requirements – based on the feedback from you and other customers. Thank you for choosing SimplerQMS, particularly for our cost-effectiveness and customer support. We look forward to continuing to provide you with a high-quality service and support your needs.
Replied April 2024
Michael
Pharmaceuticals, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
eQMS with no hassle
Very good experience, great and very fast support.
PROSUser-friendly and simple to use. Easy to customize to fit your individual needs. Modular system ensures that users can only see relevant modules.
CONSLearning Rules must be established to assign users to read & understand documents instead of having read & understand requirements as default settings for relevant document types
Vendor Response
Thank you for your review, Michael! We're delighted to hear that you find SimplerQMS user-friendly and adaptable to your specific needs. It's great to hear that the modular eQMS system is effectively helping manage user access to relevant information. Your feedback regarding the learning rules and document understanding requirements is very helpful. We have added this enhancement request to our backlog and will get in touch with out about this subject. We're happy to hear that our support team has been able to assist you promptly and effectively. Thanks again for choosing SimplerQMS. We look forward to continuing to support your success!
Replied April 2024
Vlad
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
CathVision
SimplerQMS comes with plenty of feathers which helps a lot in keeping the daily work inside the eQMS. I and our team find the system user-friendly and simple to use. Whenever challenges and issues arise, the support team from SimplerQMS immediately takes action to find the solution and solve the problems for us as Customers.
CONSSpeaking from my role as a Quality Manager and Administrator of the eQMS system, I would like to have more access from an administrative/admin account point of view. Sometimes we do updates and changes to the processes and It would be great if access to modify the workflows for some of the features would be possible.
Vendor Response
Thank you for your detailed feedback, Vlad! It's great to hear that you and your team find SimplerQMS user-friendly and effective for managing your daily work. We appreciate your positive comments about our support team's responsiveness. Regarding your suggestion for enhanced administrative access, we take such feedback seriously as it helps us to better cater to the needs of our users, particularly those in critical roles like yours. We are continually working on improving our system's flexibility and will be adding a new “Super Admin Role”, which is addressing your feedback. Thanks again for choosing SimplerQMS. We look forward to continuing to support your team's needs!
Replied April 2024
Niels Erik
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2024
Simpler QMS review
Would not like to work without it after introduction of MDR and FDA regulation.
PROSEase og speed to find documents. Very useful during audits
CONSThat i have to read and understand a procedure that I already have approved
Vendor Response
Thank you for the wonderful review, Niels Erik! We're delighted to hear that SimplerQMS has made it easier and faster for you to find documents, especially during audits. It's great to know that our eQMS software has become indispensable to you following the introduction of MDR and FDA regulations. Regarding your concern about having to review procedures you've already approved, we understand how that might seem redundant. We aim to ensure compliance and thorough understanding at all levels, but we appreciate your feedback and will consider how we might streamline this process for a more efficient user experience. We do have an upcoming release that will allow admins to only require “Read & Understood” on specific document updates. Thanks again for sharing your thoughts and for relying on SimplerQMS. We're here to support your continued success!
Replied April 2024
Dirk
Biotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A happy customer
Amazing customer support and help. The system is clearly structured. After the introduction, it is easy to use.
CONSMac user interface is inferior to Windows. When starting with the system it has an old-fashioned look on a Mac but the functionality is there. One just needs to get used to it.
Vendor Response
Thank you for your feedback, Dirk! We're glad to hear that you're pleased with our customer support and find the system easy to use after the initial setup. We appreciate your comments regarding the Mac user interface; we are currently working on a much-improved user experience for Mac users. We will get in touch with you as soon as the new modern interface has been thoroughly tested and validated. We're always here to ensure your experience with SimplerQMS is nothing short of excellent. Thanks for being a valued customer!
Replied April 2024
Muctehit
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Feedback after 1 year of deployment/use
implementation process, easy to learn and use
CONSSome default settings do not always maintain the nomenclature of previous systems
Vendor Response
Thank you for your review, Muctehit! We're glad to hear that you've found the implementation process easy and the system user-friendly over the past year. Your feedback about the default settings and classification is very helpful, and we'll consider how we can improve in maintaining consistency with previous systems in our future updates. We appreciate you taking the time to share your experiences after extensive use, and we are here to support any further needs or suggestions you might have. Thank you for being a valued user of SimplerQMS!
Replied April 2024
Anders
Medical Devices, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
SimplerQMS for MedTech startup
Easy to install and implement, easy to start using and great customer support when needed.
CONSLess graphic and intuitive than larger systems, but that trade-off is outweighed by price and simplicity.
Vendor Response
Thank you for your review, Anders! It's great to hear that you found SimplerQMS easy to implement and use. We're glad that our customer support team has been there for you when needed. We appreciate your feedback on the system's graphics and intuitiveness; this is something we are currently in the process of improving. Especially the graphical elements are a strong focus of ours, with the addition of the Dashboard and Visual Workflows during the past months, we are putting resources into addressing this. Thank you for choosing us and for sharing your perspective. We look forward to continuing to support your business's growth and success!
Replied April 2024
Jaana
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Review by healthtech start up
Amount of manual work have decreased with SimplerQMS. Especially document workflow is now less prone for errors. Email reminders and periodic tasks have helped to minimize calendar reminders.
PROSSimplerQMS offered possibility for ISO 13485 compliant document management and processing. Automated options of the system have minimized our manual work. Simpler team offers their full and easy-to-access support for the customers and have free of charge templates available. System integration was flexible and could be scaled to our small team.
CONSSometimes short connection problems prevent use of the system. System is relatively new on the market and has included some bugs.
Reason for choosing SimplerQMS
Possibility for customer-specific tailoring looked more easy than with other options. Customer communication and service was excellent from the first contact.
Vendor Response
Thank you for your kind words, Jaana! We're glad to hear that our QMS software system has been able to help minimize your manual work and improve document workflow. Our team is passionate about providing excellent customer service, so it's great to know that we've been able to exceed your expectations. With regards to the short connection problems, then this should not be happening and needs to be fixed. Our support team will reach out to you and work on finding a solution. We recognize that we had some issues in the early versions of SimplerQMS, which have now been fixed. Please reach out at any time to our helpdesk or hotline if you experience any new issues. Thank you again for choosing SimplerQMS, and we hope you'll continue to find value in our system.
Replied August 2022
Henrik
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Review of SimplerQMS
Having an electronic QMS system, which is CFR Part 21 compliant and where all the documents are related to each other is a very good thing to support documenting that the company are in compliance e.g., during an external.
PROSThe document control is the basic feature and it works fine. It is good that the change control controls the release of the documents, which each company self decides, so you avoid having closed the change request without released all the related documents. That SOPs relevant for an employee is linked, so when the SOP is updated the employee automatic receives a task to read and sign for having read the updated SOP. You need to learn the workflow and how to use the meta data, which requires practice a few times, and when that is learned, then it is easy to work with.
CONSThe possiblity for the user him/her-self to re-open recorded issues, e.g., Complaints, CAPAs, NCs and locked meta data for modification. The modification must be with traceability. The user interface could be more intuitive, but the risk could be that experienced users would find it irritating.
Vendor Response
Thank you for your honest review, Henrik. We're happy to hear that you find our document control features to be functional and help you with compliance. With regards to making the user interface more intuitive, then we are working on several initiatives to accomplish this. One of them is a way to visualize workflows to make the UI easier to use both for experienced and less experienced users. Your input is invaluable to us and helps ensure that we are creating the most effective and user-friendly quality management software possible. Thank you again for choosing SimplerQMS and we hope you'll continue to find value in our product.
Replied August 2022
Jean Claude
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
SimplerQMS is indeed simple to use. Very good quality to money ratio
SimplerQMS is indeed simple to use. Very good quality to money ratio. We are very happy with the selection of SimplerQMS as our eQMS tool.
PROSEasy to work with. Intuitive. Rather easy to setup. Very good customer support. Good quality to price ratio.
CONSProduct/ Article Management not proper integrated. Only a work around is implemented that we use for the moment but is not the optimal solution yet.
Reason for choosing SimplerQMS
price. overall impression of the tool during the demos.
Reasons for switching to SimplerQMS
QCBD did not support all our needs. Training Management, etc. Very out dated tool. Bad usability.
Vendor Response
Thank you for choosing SimplerQMS, Jean Claude! We're glad to hear you find our product easy to use, with a good quality-to-price ratio, and that our customer support has been up to par. Concerning Product/Article Management, we will reach out to you to get your input on how this can be improved. We have some upcoming improvements in the pipeline, but we would very much appreciate your feedback on this area. Thank you for your feedback and for choosing SimplerQMS!
Replied September 2022
Dick
Medical Devices, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The easy way to implement a QMS
SimplerQMS has given us the means to be able to implement a MDR environment while our whole team is only 5 people
PROSCreating a controlled quality environment in a way that reflects the workflow without blocking you
CONSNo Apple based app, but the webbrowser works perfectly
Reason for choosing SimplerQMS
More suited for MDR implementation
Reasons for switching to SimplerQMS
An eQMS was needed to be able to control our MDR implementation
Vendor Response
Thank you for choosing SimplerQMS, Dick. We're glad to hear you find our product easy to use and that it's been a good fit for your needs. Our team is passionate about making quality management simple and accessible for everyone, and we're happy to know we've been able to help you achieve your goals. With regards to the Apple based app, when we are looking into this option. However, we are very happy that the browser-based option works perfectly for you on the Mac. If you ever have any questions or suggestions on how we can continue to improve, please don't hesitate to reach out. We love hearing from our users and value your feedback. Thank you again for choosing SimplerQMS!
Replied August 2022
Ursina
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Customer Feedback SimplerQMS
Highly recommendable system, good price-performance ratio, best customer service ever experienced for any software application in 15 years business life
PROSThe system comes in a pre-validated state, easy-to-use, covers all requirements that are defined in FDA part 11. Great customer support.
CONSA functionality for the documentation of classroom trainings is currently missing. Additionally, the upside of having a pre-validated system comes with the downside that it is not possible to adapt certain features to company specific processes.
Reason for choosing SimplerQMS
Very good price-performance ratio
Reasons for switching to SimplerQMS
System was not user-friendly and too complex, lack of functionalities, insufficient customer service
Vendor Response
Thank you for your review, Ursina! We're glad to hear that you found SimplerQMS easy to use and that it covers FDA Part 11 requirements. We're very glad to hear that you've had such a positive experience with our customer service team. I'll be sure to pass on your compliments to our team. Today you are able to create classroom training documentation today based on templates. However, we noted the need for a dedicated and more automated classroom/on-site feature. This is therefore being developed and will be a part of our upcoming release. We understand that every company has its own specific processes and it's not always possible to configure a pre-validated QMS software system to exactly fit your needs. However, our newest releases are adding more configuration options that are still pre-validated. This means that you get the best of two worlds: A time and cost-saving pre-validated system and the possibility to configure it (within certain limits). Thank you for using SimplerQMS!
Replied September 2022
Bjarne
Medical Devices, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
Good, easy to use - but consider license structure
Good. Ability and willingness to provide service and help.
PROSIn many aspects intuitive to use/flow. Possibility to adjust to the company needs Flexible layout. Relative easy to learn/manoeuvre. Many options/modules to add to the basic document control "hands off" in relation to validation
CONSLicense structure/flexibility - requires some administratrive resources. Some aspects not intuitive (template/change) Amount of notifications
Vendor Response
Thank you for taking the time to provide feedback on SimplerQMS, Bjarne. Your insights are valuable as we continue to work to make our product the best it can be. I'm glad you find our eQMS software intuitive and flexible, and that you appreciate our team's willingness and ability to provide service and help. With regards to the license structure, we are making it easier to get an overview of your company's current licensing and to make changes to the set-up. Regarding the number of notifications, then this is highly configurable. Meaning that you can basically switch notifications on and off as you wish. We will reach out to you to help adjust the notification set-up. Thank you again for using SimplerQMS, and please don't hesitate to reach out if there's anything else we can do to make your experience better.
Replied August 2022
Dorthe
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Pioneering SimplerQMS
Spending most of my day using SimplerQMS, I would say I am very pleased with the ease of use.
PROSThe migration from an old paper-based system to a digital system is a great advantage in itself. Everybody now knows where to find the information they need. Our Notified Body required us to use a digital system, and transferring documents to them is much easier
CONSSome of the workflows are not logical to me, so I have had to learn instead of understand
Reason for choosing SimplerQMS
Mainly because it suited our need best, and because it is based in Denmark, so we can get help in Danish
Vendor Response
Thank you for choosing SimplerQMS Dorthe, and for taking the time to write such a positive review. We're glad to hear that you find our software easy to use and that the migration from your old system has been smooth. With regards to improving the user experience for some workflows, this is something we are currently working on. We will be releasing a new way to see workflows using a visual overview, which will make it easier to understand and learn how they work. Our goal is to make your work as efficient as possible and we appreciate your feedback so that we can continue to improve our product.
Replied August 2022
Louise Flintegaard
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Professional QMS tool with great support team
Overall the SimplerQMS Platform solves our need for a QMS system. As the administrator I have only had good experiences with the platform as well as the team behind. If errors occur They are easy to get hold of and it is easy for us to get help.
PROSSimplerQMS provides the needed overview for us. It helps us to track document trails and secure timely signatures and assignments.
CONSUsers using MAC needs to run the program a bit different which sometimes makes it hard to give directions.
Reason for choosing SimplerQMS
Best stomach feeling - and easy to get started.
Vendor Response
Thank you for choosing SimplerQMS, Louise. We're glad to have you with us and that you find our eQMS platform helpful! I'll be sure to pass on your compliments to the team. We understand that using a Mac can be a little different. A new web version of our software will be released soon. The new web User Interface will look like the Windows application and will therefore make it easier to give directions to Mac users. If there are ever any questions or issues, please don't hesitate to reach out. We want you to have the best experience possible with our QMS software solution. Thank you again for choosing SimplerQMS, Louise!
Replied August 2022
Troels
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
SimplerQMS
Powerfull search feature makes finding anything easy, both during audits and every day work. Easy to implement and and adapt to. Very responsive customer service. Validation package. Traceability and compliance.
CONSUser interface is a bit old fashioned, and there is a couple seconds wait when approving multiple documents.
Vendor Response
Thank you for your kind words about SimplerQMS, and for taking the time to write a review. We're glad to hear that you find our search feature powerful and that you appreciate our customer service. We'll pass on your compliments to them! We're also happy to hear that you find our product easy to implement and adapt to, as well as that you find it valuable for traceability and compliance. In an upcoming release, the user interface will be updated to a modern look and feel. We are also constantly looking for ways to improve performance and already made some significant improvements in the latest version of SimplerQMS. Thank you again for choosing SimplerQMS, and we hope you'll continue to find it helpful in your work.
Replied August 2022
Mike
Medical Devices, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed August 2022
SimplerQMS from the software developer's perspective
SimplerQMS surely does keep track of all documents and allows for "final" versions generation. I don't have any experience with other systems like SimplerQMS to make a reliable comparison.
PROSI can use the product within the web browser which does not require any additional software installation.
CONSIt is Word documents based - tracking an issue requires constant opening and modifying of the documents, creating new versions etc. and is not that clear as using web-based ticketing system (e.g. Jira). Furthermore, comparing two versions of a document, to see the differences only, is not possible. Or, at least, I didn't find that option.
Vendor Response
Thank you for your honest feedback, Mike. We're glad to have you as a customer and we appreciate your input. Many of our users love the seamless editing experience, where documents are opened directly in Word, Excel, etc. and changes are instantly saved without manual up- and downloading of files. It also enables you to re-use all of your current QMS documents, when moving to SimplerQMS. However, we do understand that some users prefer a non-document-based way of working. Regarding the possibility to compare two documents, then this is possible today. You need to right-click on the document and choose to Compare > Compare with Another Version. Please feel free to reach out to our support if you need any help with this. Thank you for your feedback and for choosing SimplerQMS!
Replied September 2022
Bryan
Cosmetics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
NFI, LLC Implementation Review
Overall I had a great experience with the SimplerQMS team.
PROSThe hands on training and workshops made it easier to learn the flow of the software.
CONSThe initial learning curve was steep, and being the only employee in the company working on implementation made it that much more challenging.
Vendor Response
Thank you very much for your kind words, Bryan! We're glad to hear that you had a great experience with our team and that you found the hands-on training and workshops helpful. We understand that the initial learning curve can be steep, especially if you're the only employee in the company working on implementation. We value feedback like yours on how we might be able to further streamline the implementation process and make sure that customers like yourself receive as much training and support as needed - even when only one person is on board. We appreciate your time in providing us with this information, and should you ever need assistance again, don't hesitate to reach out at any time. Thank you again for your review!
Replied August 2023
Carina
Pharmaceuticals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
SimplerQMS InDex
Very good and very helpful support! User friendly system
PROSSuper professional support from [sensitive content hidden]
CONSCould be a little faster! Some more experience from pharmaceutical industry.
Vendor Response
Dear Carina, We greatly appreciate your positive feedback on SimplerQMS. We're very pleased to hear that you found our support professional and the system user-friendly. Your constructive comment regarding speed has now been addressed by our Product Team and we recently implemented a fix addressing this issue. Regarding the industry-specific experience, we are now strengthening our teams with two new team members who have more than 20 years of experience in Pharma & Biotech. Thanks again for this constructive feedback and for choosing SimplerQMS as your QMS software
Replied February 2024
Sanne
Medical Devices, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
SimplerQMS
Great service and support. Easy to get started. Well working in document control.
PROS- Easy to create and sign documents - Well-working document control and overview of audit trail
CONS- The organization needs to adapt to using meta data
Vendor Response
Thank you for your honest review, Sanne. We're glad to hear that you find SimplerQMS easy to use and that find our document control capabilities well-working. It's true that metadata can take some getting used to, but it's a powerful way to organize and find your documents quickly. We often see that our customers get a much better structure of their data and improve their ability to easily find information due to the use of metadata. We hope you'll continue to find value in our product.
Replied August 2022
Per Anders
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Managing documentation and records for medical devices
The software is indeed trustworthy for managing and maintaining good document control. After onboarding and some training, the system is also very easy to use.
CONSThe user interface could have been more intuitive.
Vendor Response
Thank you for choosing SimplerQMS, Per Anders. We're glad to hear that you find our software trustworthy and easy to use. Our goal is to make document control simple for everyone, and we appreciate your feedback on our user interface. In an upcoming release, the user interface will be updated to a modern look and feel. There will also be a better visual way of overviewing workflows, making the user interface more intuitive. Thank you again for choosing SimplerQMS!
Replied August 2022