All Veeva QualityOne EQMS Reviews
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Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Veeva QualityOne
We use QualityOne as an electronic quality management systems.
PROSBest in class document and record management and pretty good quality event management to boot. UI is great, document handling is above par, and while quality events can sometimes feel like an add on, the UI is still great and customization / configuration is a breeze. Additional selling points for us were the full API and excellent and responsive troubleshooting / support.
CONSQuality event management utilizes a slightly different format than document management, and it's not as robust as the document management, but the value is still excellent and configuration options allow more flexibility than other solutions we've seen in the price range.
Adam
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Veeva Vault Documentation and Quality Management
Implementing QualityOne has provided the company with a single solution for its document control requirements and automating various processes involved in its Quality Management System. This means that users, management and auditors are able to quickly access data with the knowledge that they are viewing the latest version in a secure manner.
PROSWe chose this software initially for our document management system with the intention of expanding its use to encompass all of our quality management system. The features that our end-users particularly like are the ease of use of the application, people found that it was very intuitive and with a little familiarity were able to accomplish tasks in a quick and efficient manner. People also liked the fact that they could view and compare documents without having to go to the trouble of always downloading the record to their PC simply to see it's contents.
CONSThe rendition of documents held is limited and could be expanded to cover other formats
Reason for choosing Veeva QualityOne EQMS
During the demonstration and evaluation process Veeva were quick and responsive to all the questions and issues raised. They were also very responsive and open during the supplier evaluation and audit process with an impressive attitude to the quality of their product and its development. When users of the system were asked if they liked the new system all of them responded that it was a big improved and were happy to continue expanding its roll-out throughout the company.
Reasons for switching to Veeva QualityOne EQMS
Usability, end-users were having difficultly with the system especially when they didn't use the system that often
Jerome
Cosmetics, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
L'Occitane review (IT point of view)
- OOB tool - Online solution : first time ever we saw an app (draft version) the day after the Kick Off ! - Friendly and easy to use for end users - Implementation teams share their other customers experiences ans best business practices, this is a HUGE project accelerator
CONSFor today the object versionning is not a natively integrated feature. TOO EXPENSIVE !
Reason for choosing Veeva QualityOne EQMS
Best software on the market, and the POC (Proof Of Concept) had demonstrate that the Veeva's team really undertood our needs.
Mike
Pharmaceuticals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
QualityOne - One stop for EASY Quality Management
The ease of use is second to none. I have a lot of users who need access to the system who themselves have never worked in a Quality Management System before, let alone in the Pharma industry before. If I had to give them access to other systems (like Master Control, Trackwise, Documentum) I'd be extremely worried about their ability to utilize the system in an efficient manner. QualityOne makes every task (like approving docs, adding a CAPA, etc) simple. To date, I have not had one user ever report the system was hard to use. Many users have already become super users just by using the system on a day by day basis.
CONSThe initial configurations sometimes do not push through correctly to the production system, and these arent checked before go-live. But these issues are easily remediated and typically, in our case, have not caused any downtime.
Thomas
Consumer Goods, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Simple to Use
We have increased quality compliance with our documentation while eliminating over 2 peoples worth of effort across our site. We have been able to move from several document management solutions to 1 because it is meeting all of our needs.
PROSEasy to navigate and understand user interface. Users at my site are consistently able to use the product with zero formal training.
CONSCurrently difficult to print documents, many steps are required.
Danny
Biotechnology, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
QualityOne as an automated QMS tool
Overall we are very pleased with QualityOne as our automated QMS solution
PROSFlexibility - the tool can be adapted to suit changing business requirements. Implementation team - The Veeva team which assisted us in configuring the system and going live were excellent.
CONSOne or two features are not intuitive and reassigning tasks could be made easier.
Hasbullah
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed December 2021
High quality product
One of the thing that i love with Veeva is, it can handle my complex document easily and the interface of the software is very easy to navigate with.
CONSThe pricing scheme is quite steep and expensive.
ENRQUE
Cosmetics, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
GREAT CHOICE
BEST IN CLASS, USER FRIENDLY, STANDARD SOLUTION BUT COMPLETELY CUSTOMIZABLE
CONSPRICE VALUE FOR MONEY FEE PER LICENCE SEARCH ENGINE NOT AS POWERFUL AS GOOGLE/AMAZON. EX, accents
Maarten
Pharmaceuticals, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Secure management, and archiving to store your document
User friendly for trained personnel. Reliable and hold many options to find background information yourself. To prevent easily invalid version of docs are used.
CONSQuality systems tend to be less forgiving when mistakes are made. Having said this, it's al part of quality and reliability. Make sure to use the more restricted way of working only when it is really needed.
Anonymous
1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Replacing existing system
We were looking for a solution that did not require a lot of IT time once the product was up and running as well as giving our suppliers access to their quality data. QualityOne will accomplish both.
PROSThe ability to configure the software is great and the main reason we selected QualityOne to replace our internally build software. The Veeva team has been exceptional in working to understand our processes and guiding us on how to best translate it into QualityOne. The software is definitely working for us vs. us working for the software.
CONSSometimes the relationships between objects is not automatically created. For example you can relate a finding to an audit, but then you must go into the audit and relate it back to the finding. It should make that relationship both ways automatically.
Matias
Pharmaceuticals, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2023
Veeva, como gestion de documentacion de procesos
Trabajando en la migracion, puedo decir que la experiencia vivida es de que es flexible y adaptable, pero se necesitan recursos que comprendan el funcionamiento, olisticamente. Muy buena experiencia si se tienen recursos para adaptarlo
PROSes versatil, buena interfaz de usuario, dinamico y interactivo.
CONSLleva bastantes recursos, para amoldarlo a la necesidad.
Reasons for switching to Veeva QualityOne EQMS
Producto desactualizado, sin soporte real, y complejo de mantener.
Andy
Medical Devices, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Web Industries QualityOne Review
Simply, under my leadership I'm advocating Web Industries to use QualityOne not because of system capabilities but rather Veeva's strong partnership capabilities. Those partnership capabilities include but not limited to: listening to customers, subject matter expertise, and building meaningful relationships.
PROS1.) Great commercial off the shelf (COTS) functionality 2.) Easy point-and-click configuration 3.) Visual, dynamic reporting
CONS1.) Minimal embedment of LEAN/6sigma tools in processes 2.) Cost of Poor Quality (CoPQ) roll metric and report would be valuable