AutoServe1 Software


 

AutoServe1 is a cloud-based auto repair shop management solution that helps users in digital vehicle inspection. The solution educates vehicle owners about their auto repair tasks by updating them with latest videos and pictures. These multimedia files can be sent to customers by email or text.

AutoServe1 enables technicians to perform vehicle inspections using mobile devices. Users can shoot video, take pictures and add notes. The solution also provides workflow management tools which allow all team members to view the status of each work order and expected actions during the day. Service writers can update the status of jobs and send notifications to technicians informing them if the order is approved or parts are available. 

AutoServe1 provides an analytics dashboard to auto shop owners that enables them to measure progress. They can also measure key metrics including number of tickets created in a day, number of inspections conducted and the reports sent to customers. The solution is available to customers across North America.

 

AutoServe1 - Analytics dashboard
 
  • AutoServe1 - Analytics dashboard
    Analytics dashboard
  • AutoServe1 - Custom inspection builder
    Custom inspection builder
  • AutoServe1 - Workflow management
    Workflow management
Supported Operating System(s):
Web browser (OS agnostic)

43 Reviews of AutoServe1

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Betsy from Electric Laboratories

May 2018

May 2018

One way integration is tough especially since other companies are figuring it out

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The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small.









Cons

one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely.

Review Source: Capterra
 

Anna from Moss Motors

May 2018

May 2018

This product and the Customer Service techs are fantastic! Best investment I've ever made!

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Pros

The ease of working with this software makes my tech's want to use it .Autoserve makes selling jobs to my customers simple and easy---pictures don't lie.

Cons

I haven't found anything negative about this software . I am the owner and I work along side my techs and use this software 5 days a week with them. As a team, I have not had any negative remarks from my techs.

Review Source: Capterra
 

Curtis from Driven Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Overall the program is easy to use and it is very easy to tailor the inspections to our business nee

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Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors.

Pros

Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance

Cons

Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen

Review Source: Capterra
 

chris from tgk automotive of st paul

April 2018

April 2018

I find this innovative. our feedback from clients has been very positive.

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Client confidence. In the midst of their busy day, they can quickly view the digital inspection and see for themselves what is wrong and why. This makes our job a lot easier when we call to explain and gain authorization.

Pros

ease of use. Was very easy to explain the ins and outs to the technicians. Each client was able to interpret our findings and visualize through the picture attachment function to gain comfort with authorizing repairs.

Cons

The server issues hope for more consistent use in the future. It seems like we have had a rash of this in the last week. I would also like to be able to select finish inspection from the advisor computer when we make changes. Lastly, is there a setting to change the timeout from 24 hours to stay logged in until logged out?

Review Source: Capterra
 

Mo from Laguna Auto Service Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

this is one the best investments I could have done for my shop

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easier to communicate with customers while they are looking at the problem with the car and it is a picture or video of their car. It make the sale a lot easier

Pros

user friendly for the tech and my customers, easy to change the format and tailored to your needs

Cons

not be able to get help quickly when leave massages most of the time I will not get a massage till few days

Review Source: Capterra
 

Ron from Finney's Auto Service
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great system, customers really like as well.

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Pros

Access to inspections and picture for review as well as history inspections. It's not always possible to inspect problems while the car is on the hoist so pictures are great.

Cons

Having to switch from service advisor to technician and back. Mostly when trying to open an inspection and then finish.

Review Source: Capterra
 

Mark from Gurney's Automotive Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We have been using AS1 for 6 months and the customer feedback has been very positive.

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Pros

The top pros are the integration with Protractor and the consistency of the vehicle inspections by the technicians. Also the ease of use, the ability to attach photos and video and the report the customer receives.

Cons

Would like to be able to change the message the customer gets when the report is texted and would like to be able to copy individual items from the inspections when building a new inspection.

Review Source: Capterra
 

Zack from Blain's farm and fleet
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Autoserve has given our shop the ability to show our customers exactly what the technicians see.

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This is a great communication line and better trust builder.

Pros

The ability to capture pictures and video from our vehicle inspections it's a huge step forward in being able to gain customers' trust. All the information we need to share is easily sent via text or email and allows the customer to review their vehicle needs with visual proof before a service advisor contacts them.

Cons

Being exclusively internet based means a down server will cripple this system, so be prepared to have a backup plan in place

Review Source: Capterra
 

Steve from Batavia Avenue Mobil

April 2018

April 2018

Very good overall, ocaissional slow downs cause some frustrations

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Pros

The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Cons

Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated

Review Source: Capterra
 

Mike from Downtown Auto Specialist
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We love the concept, it makes selling jobs so much easier. I would not want to be without it

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professionalism, increase sales, customer satisfaction

Pros

Revolutionary! It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional.

Cons

You have to fix the speed on this site or we are leaving. If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service.

Review Source: Capterra
 

Andy from J & H Tires

April 2018

April 2018

Autoserve1 has been a great fit for my shop

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I like being one of the only shops in my area to offer AS1. That's one reason why I'd hesitate to recommend this to other shops in my area.

Pros

Transparency with customers. Accountability with my technicians and my service writer. Improved communication.

Cons

When down, although infrequent, it's hard to go back to paper. Occasionally slow. Doesn't integrate with my point of sale software.

Review Source: Capterra
 

Donna from Holzhauser's Auto Service
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Quick, easy to learn and use program.

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Pros

I like that it is easy to use and gives us the option to send along pictures with our digital inspections that are easy for our customrs to read.

Cons

Sometimes it is down for maintenance or changes in the system. It would be nice if the maintenance could be performed perhaps on a weekend.

Review Source: Capterra
 

Sam from Deutmeyer Auto Advantage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Auto serve has been great, customers really trust us and it makes selling work easy

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Pros

Ease of use. Its easy to use and understand. Its not overly complicated like some others out there. We have a 55yr old tech (not good with technology) and he figured it out pretty quickly.

Cons

i woujld like to be able for my techs to add part lines if they used misc. o-rings or exhaust clamps ect.

Review Source: Capterra
 

Neel from Fines Ford Lincoln Sales and Service Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

PBS integration has allowed for ease of use and adoption for our dealership.

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Pros

Providing customers with a report card has increased transparency of repair work to our customers and has modernized our vehicle report card delivery for our dealership.

Cons

More integration opportunities are available and hopefully in the pipeline. Current integration is limited to pushing of Service/Repair Orders. Future updates hopefully open up two way integration with PBS.

Review Source: Capterra
 

Don from H & H Service Advantage

April 2018

April 2018

Using this inspection tool has increased our "close" rate significantly.

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Tremendous improvement in customer communications.

Pros

Pictures are worth a thousand words. Being able to "see" when the report recipient is opening the report is invaluable.

Cons

Somewhat slow to implement recommendations and modifications to the software overall and not allowing each shop to create their own message template for the report.

Review Source: Capterra
 

Philip from BG Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We have enjoyed using Autoserve1 for the past 4 years

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We get to open doors that people think are always closed.

Pros

The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

Cons

That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

Review Source: Capterra
 

Paul from Fall River Service Centre

April 2018

April 2018

Love all the features , just wish it was faster.

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Pros

The fact, that you can email, and text it to someone. Customers really do like that feature. Also like the way you can change the categories

Cons

Sometimes very slow, wish it was integrated to our work orders so you send estimate with DVVI report.

Review Source: Capterra
 

John from Mcdermott Motors

April 2018

April 2018

Customers love it, techs love it after the initial hurdle of adapting to a new process

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Pros

Our ability to show customers what is actually going on with their car, the shop has visual proof to back up their diagnostics/inspection recommendations and not have it questioned at a later date.

Cons

Can be unreliable at times affecting workshop productivity, pictures can be missing once the inspection has been finished

Review Source: Capterra
 

Etienne from Monsieur Muffler ste-Julie

April 2018

April 2018

Very customer friendly. Very efficient

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Pros

Acknowledgement when the customers see their reports. We tAke time to complete thw estimAte and when the customer saw it, we called them. So they already know what we are talking about

Cons

Not linked with my POS. (Costar) . It would be wondurful to link autoserve1 with our Pos so it will be easier to search in thw histoey

Review Source: Capterra
 

Brian from CAR-O-PRACTOR AUTOPRO
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

gives customers a professional experiance

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more acceptance to recommended services by our clients

Pros

technicians enjoy using it, saves all the wasted paper from the old way we use to do it, they like taking photos more now

Cons

the building of inspections could be more user friendly, if they had a drop down list that we could build with redundant comments, findings etc would make building them, like a library to choose from

Review Source: Capterra
 
 
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