About AutoServe1


AutoServe1 is a cloud-based auto repair shop management solution that helps users in digital vehicle inspection. The solution educates vehicle owners about their auto repair tasks by updating them with latest videos and pictures. These multimedia files can be sent to customers by email or text.

AutoServe1 enables technicians to perform vehicle inspections using mobile devices. Users can shoot video, take pictures and add notes. The solution also provides workflow management tools which allow all team members to view the status of each work order and expected actions during the day. Service writers can update the status of jobs and send notifications to technicians informing them if the order is approved or parts are available. 

AutoServe1 provides an analytics dashboard to auto shop owners that enables them to measure progress. They can also measure key metrics including number of tickets created in a day, number of inspections conducted and the reports sent to customers. The solution is available to customers across North America.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

44 Reviews of AutoServe1

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(27)

4 stars

(14)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 44 reviews

Do you use this product?Write a review

April 2018

Steve from Batavia Avenue Mobil

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

Very good overall, ocaissional slow downs cause some frustrations

Pros

The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Cons

Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated

March 2018

josh from Dave's Ultimate Automotive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.

Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question

Pros

The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Cons

Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

July 2016

Jason from Azar Automotive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Autoserve1

It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now  you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead

April 2018

Philip from BG Automotive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

We have enjoyed using Autoserve1 for the past 4 years

We get to open doors that people think are always closed.

Pros

The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

Cons

That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

April 2018

JAY from OK TIRE CRANBROOK

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT

Easy to use and it gives you a great report to review with the customer

Pros

This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle

Cons

I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software

April 2018

David from Honest-1 Auto Care Greensboro

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Great Value, Easy to Use!

Higher ARO, more customization, more transparency for the customer.

Pros

The software is easy to use, provides a great amount of information for both the customer and the adviser, and, if used correctly, can bump ARO significantly.

Cons

Connection issues using Samsung Tablets provided by Autoserve1; if the tablet is not in an extremely strong wi-fi zone, it takes forever to load photos and notes. Sometimes photos do not load at all. Easy workaround: use a cellphone to take photos/complete the initial inspection, then move to a desktop computer to finalize notes and other observations.

July 2016

Bryan from BG Automotive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

The Awesome AutoServe1

We have been with AutoServe1 for over 3 years and our business has grown a lot with the help of AutoServe1. They have listened to what we need from them and are always looking to make the product better for us while always keeping the customer #1.

Pros

It is appealing to the eye, easy to use for both the shop and the customer.

Cons

Nothing if we have ever had a problem or a new idea they have taken care of it .

Response from AutoServe1 of

Replied July 2016

Thanks for your support Bryan.

July 2018

James from McDermott Motors

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2018

Very seemless product once your team has got used to the process.

Pros

The ability to share the information with our clients. The ability to send images and video files. They are continually inproving the software. They just added a texting feature.

Cons

Just like most software it has some glitches from time to time. The learning process is a bit tough as it does add time to your inspections. But with practice it gets better.

March 2018

Garrin from Garrins Automotive

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

cust. love it

Pros

the ability to show cust what is wrong with there car.they like the transparence to be able to see pic. and video of the things that are wrong with there car

Cons

no cons for software. cust like it and it is easy to use for techs and it works great. we have had some issues wher it has gone down and took some time to get back on line to be able to use again

March 2018

James from McDermott Motors

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

It's tough to make the transition but very worth it in the end

Transparent.

Pros

The final report is worth it weight in gold. The customers always remark about how well explained the process is.

Cons

There are a few things that we would like to see added in the future ie. A online training/Assistant so new techs would be able to check for guidance. ( This would be added at shop level, so would be shop specific.)

April 2018

John from Mcdermott Motors

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2018

Customers love it, techs love it after the initial hurdle of adapting to a new process

Pros

Our ability to show customers what is actually going on with their car, the shop has visual proof to back up their diagnostics/inspection recommendations and not have it questioned at a later date.

Cons

Can be unreliable at times affecting workshop productivity, pictures can be missing once the inspection has been finished

April 2018

Ron from Finney's Auto Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great system, customers really like as well.

Pros

Access to inspections and picture for review as well as history inspections. It's not always possible to inspect problems while the car is on the hoist so pictures are great.

Cons

Having to switch from service advisor to technician and back. Mostly when trying to open an inspection and then finish.

July 2017

Matt from Campus Automotive Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I think the software is great!

Pros

I like the fact that you can clearly communicate the condition of the car so no information is left out.

Cons

The software is only as good as the people using it. So if your sales team can't make the sale, and the techs don't make the proper recommendations, then it's pretty much useless.

April 2018

Mark from Elite Auto Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Easy to use and integrates with Protractor well

Pros

Building customer trust. Offers transparency for our clients. Ease of use for the technicians. Easy to sell additional services and repairs.

Cons

The only complaint I have is there is something wrong with the way the review looks to the client. I have had quite a few 0 star reviews but the comments are always positive. I talked to Auto Serve about it and they didn't seem to think it was a problem.

March 2018

carlo from SILS COMPLETE AUTO CARE CENTRE

Review Source: Capterra


Ease-of-use

<