AutoServe1 software


44 reviews(4.5/5)
44 reviews(4.5/5)

AutoServe1 is a cloud-based auto repair shop management solution that helps users in digital vehicle inspection. The solution educates vehicle owners about their auto repair tasks by updating them with latest videos and pictures. These multimedia files can be sent to customers by email or text.

AutoServe1 enables technicians to perform vehicle inspections using mobile devices. Users can shoot video, take pictures and add notes. The solution also provides workflow management tools which allow all team members to view the status of each work order and expected actions during the day. Service writers can update the status of jobs and send notifications to technicians informing them if the order is approved or parts are available. 

AutoServe1 provides an analytics dashboard to auto shop owners that enables them to measure progress. They can also measure key metrics including number of tickets created in a day, number of inspections conducted and the reports sent to customers. The solution is available to customers across North America.

Supported Operating System(s):
Web browser (OS agnostic)

44 Reviews of AutoServe1

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  • James from McDermott Motors

    July 2018

    Very seemless product once your team has got used to the process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to share the information with our clients. The ability to send images and video files. They are continually inproving the software. They just added a texting feature.

    Cons

    Just like most software it has some glitches from time to time. The learning process is a bit tough as it does add time to your inspections. But with practice it gets better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Betsy from Electric Laboratories

    May 2018

    One way integration is tough especially since other companies are figuring it out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small.









    Cons

    one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anna from Moss Motors

    May 2018

    This product and the Customer Service techs are fantastic! Best investment I've ever made!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of working with this software makes my tech's want to use it .Autoserve makes selling jobs to my customers simple and easy---pictures don't lie.

    Cons

    I haven't found anything negative about this software . I am the owner and I work along side my techs and use this software 5 days a week with them. As a team, I have not had any negative remarks from my techs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Curtis from Driven Automotive

    Number of employees: 2-10 employees

    April 2018

    Overall the program is easy to use and it is very easy to tailor the inspections to our business nee

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors.

    Pros

    Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance

    Cons

    Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • chris from tgk automotive of st paul

    April 2018

    I find this innovative. our feedback from clients has been very positive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Client confidence. In the midst of their busy day, they can quickly view the digital inspection and see for themselves what is wrong and why. This makes our job a lot easier when we call to explain and gain authorization.

    Pros

    ease of use. Was very easy to explain the ins and outs to the technicians. Each client was able to interpret our findings and visualize through the picture attachment function to gain comfort with authorizing repairs.

    Cons

    The server issues hope for more consistent use in the future. It seems like we have had a rash of this in the last week. I would also like to be able to select finish inspection from the advisor computer when we make changes. Lastly, is there a setting to change the timeout from 24 hours to stay logged in until logged out?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mo from Laguna Auto Service Center

    Number of employees: 2-10 employees

    April 2018

    this is one the best investments I could have done for my shop

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easier to communicate with customers while they are looking at the problem with the car and it is a picture or video of their car. It make the sale a lot easier

    Pros

    user friendly for the tech and my customers, easy to change the format and tailored to your needs

    Cons

    not be able to get help quickly when leave massages most of the time I will not get a massage till few days

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ron from Finney's Auto Service

    Number of employees: 2-10 employees

    April 2018

    Great system, customers really like as well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Access to inspections and picture for review as well as history inspections. It's not always possible to inspect problems while the car is on the hoist so pictures are great.

    Cons

    Having to switch from service advisor to technician and back. Mostly when trying to open an inspection and then finish.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Gurney's Automotive Repair

    Number of employees: 11-50 employees

    April 2018

    We have been using AS1 for 6 months and the customer feedback has been very positive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The top pros are the integration with Protractor and the consistency of the vehicle inspections by the technicians. Also the ease of use, the ability to attach photos and video and the report the customer receives.

    Cons

    Would like to be able to change the message the customer gets when the report is texted and would like to be able to copy individual items from the inspections when building a new inspection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Zack from Blain's farm and fleet

    Number of employees: 5,001-10,000 employees

    April 2018

    Autoserve has given our shop the ability to show our customers exactly what the technicians see.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a great communication line and better trust builder.

    Pros

    The ability to capture pictures and video from our vehicle inspections it's a huge step forward in being able to gain customers' trust. All the information we need to share is easily sent via text or email and allows the customer to review their vehicle needs with visual proof before a service advisor contacts them.

    Cons

    Being exclusively internet based means a down server will cripple this system, so be prepared to have a backup plan in place

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steve from Batavia Avenue Mobil

    April 2018

    Very good overall, ocaissional slow downs cause some frustrations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

    Cons

    Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
    We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
    Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from Downtown Auto Specialist

    Number of employees: 2-10 employees

    April 2018

    We love the concept, it makes selling jobs so much easier. I would not want to be without it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    professionalism, increase sales, customer satisfaction

    Pros

    Revolutionary! It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional.

    Cons

    You have to fix the speed on this site or we are leaving. If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andy from J & H Tires

    April 2018

    Autoserve1 has been a great fit for my shop

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like being one of the only shops in my area to offer AS1. That's one reason why I'd hesitate to recommend this to other shops in my area.

    Pros

    Transparency with customers. Accountability with my technicians and my service writer. Improved communication.

    Cons

    When down, although infrequent, it's hard to go back to paper. Occasionally slow. Doesn't integrate with my point of sale software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Donna from Holzhauser's Auto Service

    Number of employees: 2-10 employees

    April 2018

    Quick, easy to learn and use program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is easy to use and gives us the option to send along pictures with our digital inspections that are easy for our customrs to read.

    Cons

    Sometimes it is down for maintenance or changes in the system. It would be nice if the maintenance could be performed perhaps on a weekend.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sam from Deutmeyer Auto Advantage

    Number of employees: 2-10 employees

    April 2018

    Auto serve has been great, customers really trust us and it makes selling work easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. Its easy to use and understand. Its not overly complicated like some others out there. We have a 55yr old tech (not good with technology) and he figured it out pretty quickly.

    Cons

    i woujld like to be able for my techs to add part lines if they used misc. o-rings or exhaust clamps ect.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Neel from Fines Ford Lincoln Sales and Service Ltd.

    Number of employees: 11-50 employees

    April 2018

    PBS integration has allowed for ease of use and adoption for our dealership.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Providing customers with a report card has increased transparency of repair work to our customers and has modernized our vehicle report card delivery for our dealership.

    Cons

    More integration opportunities are available and hopefully in the pipeline. Current integration is limited to pushing of Service/Repair Orders. Future updates hopefully open up two way integration with PBS.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Don from H & H Service Advantage

    April 2018

    Using this inspection tool has increased our "close" rate significantly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tremendous improvement in customer communications.

    Pros

    Pictures are worth a thousand words. Being able to "see" when the report recipient is opening the report is invaluable.

    Cons

    Somewhat slow to implement recommendations and modifications to the software overall and not allowing each shop to create their own message template for the report.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Philip from BG Automotive

    Number of employees: 2-10 employees

    April 2018

    We have enjoyed using Autoserve1 for the past 4 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We get to open doors that people think are always closed.

    Pros

    The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

    Cons

    That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from Fall River Service Centre

    April 2018

    Love all the features , just wish it was faster.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact, that you can email, and text it to someone. Customers really do like that feature. Also like the way you can change the categories

    Cons

    Sometimes very slow, wish it was integrated to our work orders so you send estimate with DVVI report.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from Mcdermott Motors

    April 2018

    Customers love it, techs love it after the initial hurdle of adapting to a new process

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Our ability to show customers what is actually going on with their car, the shop has visual proof to back up their diagnostics/inspection recommendations and not have it questioned at a later date.

    Cons

    Can be unreliable at times affecting workshop productivity, pictures can be missing once the inspection has been finished

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Etienne from Monsieur Muffler ste-Julie

    April 2018

    Very customer friendly. Very efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Acknowledgement when the customers see their reports. We tAke time to complete thw estimAte and when the customer saw it, we called them. So they already know what we are talking about

    Cons

    Not linked with my POS. (Costar) . It would be wondurful to link autoserve1 with our Pos so it will be easier to search in thw histoey

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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