About AutoShop

AutoShop is an on-premise auto shop management solution that serves small and midsize businesses in the automotive industry. It is suitable for automotive repair shops, custom car builders, heavy truck shops, equipment repair, tire shops and other shops.

Core features of AutoShop include work order management, customer and vehicle tracking, service history tracking, drag-and-drop scheduling and accounting. AutoShop offers inventory management, invoicing, profit analysis, management reports, advanced search, reminders and credit card processing.

The solutions enables users to find vehicles by scanning vehicle identification number (VIN) barcodes on their mobile devices, review work history, write work orders and upload it ...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8

99 Reviews of AutoShop

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(82)

82

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

January 2018

User Profile Picture

Chip from Tri-State Truck ' Trailer Repair, LLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Go Steve! As a mechanic who decided to be an owner Winworks AutoShop has been a lifesaver.

Offers me the ability to manage every aspect of my shop. Gives me the ability to view reports on labor, accounting, and inventory with the stroke of a key. Really happy with this product. Over the top tech support.

Pros

WINWORKS CUSTOMER SERVICE IS ABOVE AND BEYOND EXCEPTIONAL! I am a mechanic that, along with my brother, opened my own repair business 10 years ago. We are mechanics that have become business owners. In the beginning we did all our RO's handwritten. After 2 years our workload was such that it got hard to keep up. We purchased Winworks to help streamline things. I can honestly say that it has been instrumental in growing our business. However, we have never used it properly. After several years of talking about training we contacted Winworks and had trainer fly out for training. After 2 1/2 days of training with the best trainer I have dealt with, we are ready to take our shop to the next level. The features that trainer introduced and explained to us are amazing. Accounting/Inventory/TechLink/Scheduling and many more. I would HIGHLY recommend getting on-site training if you have not already, money well spent. Then tech support is best I've dealt with and Steve was absolutely amazing! They only regret that I have is that we did not have the training earlier. We are currently running Professional and are upgrading to Premium. The Version 8 upgrade and the interfaces are second to none. Make the investment, the ROI is almost immediate.

Cons

The only thing that I would like to see that Winworks does not have is a annual hands on training convention for AutoShop.

November 2019

harold from world imported car service inc

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Best customer support

One of the most powerful tools with any shop software is the ability to build kits or canned jobs to save yourself time on the next job.

Pros

This program has been with me for over 10 years. It is quite stable and has more features than I normally use, so it will likely grow with your needs. There are multiple terminals allowed, marketing and follow up options and their customer service is excellent if you run into a question or problem

Cons

Like any system, you are going to need some time to accustom yourself to how it works. But I have usually found it to be fairly intuitive.

Reasons for Choosing AutoShop

was recommended

Reasons for Switching to AutoShop

my old system became corrupted with data errors and was irrecoverable.

Response from Winworks Software

Replied November 2019

Thank you Harold for your kind words. It is our pleasure to serve customers like you with well running and supported software. All the best to you and your business!

May 2020

Keith from Fireweed Heavy Truck & Equipment Repairs Ltd.

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

May 2020

Winworks Autoshop

Very poor. We are a heavy duty shop and had done some homework before purchasing. There wasn't any alternative programs at the time. We were told that the program had been used by heavy duty shops and that we would have no issues. The program may work incredibly well for an automotive shop, as that is what it is based on. At the end dealing with tech support/programming was a nightmare.

Pros

The structure to the program makes sense from an automotive shop perspective.

Cons

We were promised that the program would adapt to a heavy duty truck shop, however, we were constantly having to do work arounds. Each time required a call to tech support to help transition the program. The first year of tech support was included in the purchase price of the software. After the free tech support term expired we were required to purchase the next year of tech support. Because we required so much support the bill for the upcoming year was quite high. We decided that because we were required to continue doing the work arounds that the cost would be prohibitive and that we couldn't afford to carry on with the program. Expensive lesson learned, we had to purchase the program initially, pay our staff to migrate our information in to the system, then pay our staff to migrate the information to our new operating system. Our experience with tech support wasn't that good either. Issues with getting tickets resolved and getting support..

Reasons for Choosing AutoShop

The other products all told us that we would not be able to use the program for our purposes.

Reasons for Switching to AutoShop

We outgrew mHelp desk and needed a program that was more tailored to our business.

Response from Winworks Software

Replied May 2020

Sorry to hear of our your dissatisfaction with the AutoShop software. Please let me know if there is anything I can do to help. I will answer your email directly. We wish you well with your new software.

May 2018

Lance from Auto Station

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Excellent product and support always!

Pros

I have been using WinWorks AutoShop for 20 years. I just replaced my computer server. My local IT person Who I used in the past was unable to do any of the setup. I called technical support and spoke to representative. He got the new computer up and working in a very short time. He even remembered how my system was set up from a conversation I believe happened over a year ago. It put my mind at ease knowing that the people at WinWorks have my back. The last couple days I have been very stressed out trying to figure out how I was going to get this system up and running. Once I talked to him, he made my life much easier. I know how to run a successful and profitable automotive repair shop. I don't know much about computer systems. I know that WinWorks has covered me on the computer side. Their software is easy to use and provides me with all the information I need to grow my business. I'm really glad that I took the time 20 years ago to really look at all the software programs that were available. I know for a fact that WinWorks was the right choice. I just wanted to thank everyone at WinWorks for everything they do to help me. I appreciate it more than you know. Sincerely, Lance Buick Auto Station

Cons

There is nothing I don't like about the software.

February 2019

Corrie from Specialized Automotive Services

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

We LOVE Rep!

I have worked on a few different types of systems in the past from 'home grown' to 'out of the box', not automotive specifically, but this system needs some work. It needs to be a bit more user friendly for all the reasons I mentioned in the Cons. I think it has potential, but unless you are constantly upgrading and working to improve it, it will get stagnant and will no longer be viable.

Pros

The best thing about this software is that we have Steve available to help us when we run into issues. He is the saving grace for us! Without him being so helpful, we would have probably changed systems.

Cons

The Form Layouts are terrible. They don't provide enough space for repair stories, they are configured weird, and some are missing things that the others have, but none so far have been comprehensive for everything we need. You have to search the vehicle FIRST before starting a work order. Reports are spotty & inaccurate. You find that specific things aren't popping up like our counter sales Freight Cost and some Misc 2 fees that don't print on the Accounting Full Details Rpt. Only one email for Invoicing, with multiple users/senders is frustrating when customers respond. You can't have multiple parts with the same part number, but it's not like they are UPC's, each vendor can make their own part number and some may overlap. Some parts counter, closed out invoices ON ACCOUNT, do not show up on the statements or the customer record. Can find in the system as closed out properly, but doesn't show up under the customer. So we have received checks from customers with no record in their file, and have to hunt in the system to find the WO that matches. The check chart doesn't always work (i.e. Not available/doesn't work) If the main computer is OFF, nobody can work. There is no specific area to record DEPOSITS on orders, so they get recorder as a payment instead of a deposit. This makes reconciling the day hard. There is no spot for SUBLET work. ESTIMATES do not have numbers on them, so when we work on our fleets, multiple ESTIMATES, no # to reference.