About Identifix

Direct-Hit is the most comprehensive software available for auto diagnostics, repair, and service information for fixed ops.

Direct-Hit gives your service center the repair information you need to fix late model and off-brand vehicles with as much speed and accuracy as the new vehicles you sell on the lot.

3,500,000 Real Fixes

Use millions of fixes covering thousands of vehicles that have been submitted and confirmed by professional technicians.

OE Repair Information

Access full OE Service Manuals from every major manufacturer.

Labor Guides

Get full labor and parts information from OEs, MOTOR, and Chilton that covers 50+ years of vehicles

Maintenance Schedules

Keep customers coming back with Direct-Hit's factory m...


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Supported Operating System(s):

37 Reviews of Identifix

Average User Ratings

Overall

4.11 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(19)

19

4 stars

(9)

9

3 stars

(5)

5

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

August 2021

Chris from Distinctive Auto Repair

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

August 2021

One valuable tool

Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription.

Pros

Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful.

Cons

Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker

Reasons for Choosing Identifix

The database of user submissions is vastly larger than other products

August 2019

Jim from Don’s Sunoco

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Information and more

Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair.

Pros

The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually. Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with.

Cons

Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate. Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job.

May 2019

User Profile Picture

Bryan from Project Import

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

May 2019

Complete Repair Information

It was okay, it would work for anyone but did not have a good experience with customer service.

Pros

Identifix had most the information we needed in the moment.

Cons

Compared to Alldata they seem to have the same information with worse customer service. On hold forever. Would say Mitchell1 is superior to both.

Reasons for Choosing Identifix

It was not as familiar as Alldata and poor customer service.

April 2020

Patrick from Dundee Automotive

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Super helpful tool for small repair shop

Pros

Identifix has saved us lots of money and time by helping pinpoint troublesome vehicle’s maladies. Identifix has paid for itself many times over.

Cons

The overall interface is a little “busy” but after getting used to it, it became pretty seamless.

April 2020

Nick from Modesti's Car Care Center

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Identifix is a valuable resource

Identifix helps us do the right maintenance on our customer's cars at the right interval. It has also helped us figure out difficult hard to find problems on a few cars.

Pros

I like the maintenance schedule lookup feature. It makes it easy to determine what maintenance items we should be doing on our customer's car at any given time or mileage. The catch up maintenance and recall notices on the suggested maintenance is a great feature. I do like the ability to check the diagnostic trouble codes for most likely failures and tips from other technicians about testing protocols as well.

Cons

The layout of the home page is my least favorite feature. It's not as intuitive as it should be. I think the options to click on new car, maintenance, schedules, etc could be neater and easier to find.