PTM-VISION vs SAM

RATING:

3.8

(39)

PTM-VISION has 39 reviews and a rating of 3.79 / 5 stars vs SAM which has 29 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.8 (39)
4.5 (29)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 2, 2024
September 7, 2021
Pros/Cons
  • Pros

  • The reporting features of this software are very good. The customer service is amazing, they are quick to return a phone call and to assist with any questions or training you may need.
  • The support people are very nice the invoices look professional. It's not as expensive as some of the better programs.
  • Cons

  • There are a lot of strange happenings in this software. Payments on customers accounts will randomly change amounts.
  • System bogs down with overwhelming amounts of data we put into it and we need to index often to avoid this.
Read all user reviews
  • Pros

  • Love the ease we can manage our margins on each job, making us more profitable. We consider SAM one of our best tools we've invested in for our workshop.
  • SAM is easy to navigate around & has many reports to check on your workshop progress.
  • Cons

  • Was advised we were not able to have the SMS service without having the mthly subscription, even though we pay for the SMS service.
  • That it is difficult to change an invoice once it has been invoiced off. Changing the technician's clocked times can waste time you don't have when a customer is waiting at the counter.
Read all user reviews
Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos