About The Digital Shop

The Digital Shop is a one-vendor automotive repair shop management software providing digital vehicle inspections, workflow management, custom websites, digital marketing, and more. All of AutoVitals' solutions are designed to optimize your shop's interaction with motorists as well as increasing internal shop efficiency by replacing traditional paper-based methods with digital solutions.

The Digital Shop is more than a software provider, it is focused on developing and implementing industry best practices and fostering a collaborative community of auto repair shops. The product is available on monthly subscriptions and support is extended via FAQs, phone, email and an inquiry form.


Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of The Digital Shop

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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June 2020

John from Fifth Gear Automotive

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Autovitals is changing the way we do business

Pros

Autovitals electronic inspections has increased our ARO By over 10%, and our customer base has appreciated the transparency and information for their services and repairs. In addition, Autovitals Business Control Panel as allowed us to look at data points that have improved our knowledge of our customer base and utilizing the Campaign Manager we are able to market directly to our customers through email and text. Autovitals also provides a coach who can help with questions, suggestions and best practices. Our coach [SENSITIVE CONTENT HIDDEN] has been integral to the success we have experienced.

Cons

Adoption of new systems processes are always challenging, but the juice is worth the squeeze with Autovitals.

Reasons for Choosing The Digital Shop

Autovitals provided the best support, price point and integration with our POS system.

June 2020

Pete from Beverly Hills Garage

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

A picture is worth a thousand words

The support staff is the best,

Pros

Autovitals digital inspections has helped take our shop to the next level. In the beginning it was a lot to learn and implement, but as time went on and with the support of autovitals our whole team has transitioned perfectly. My son invested the time in the beginning, attended a few onsite training sessions to get everything set up and train our technicians. When I took over, Autovitals was there with more training and support. Thanks to 1-hour weekly meetings with [SENSITIVE CONTENT HIDDEN] from Autovitals, his time spent helping me to use and understand this software has been priceless. [SENSITIVE CONTENT HIDDEN] has taught me how to look at all the data and use it properly. My inspection rates, technician efficiencies, & jobs sold have went up significantly. Pictures sell the job, You can explain over the phone to the customer about how worn the brakes are or how dirty the cabin filter is. The differance when you send your customer a digital inspection report with pictures and explanations of work needed, it becomes much easier to sell the work presented to the customer. Most of the time the pictures will do the work for you. When you talk to the customer after they have reviewed the inspection report, the customer gives the authorization to repair their vehicle. The customer now has a better understanding of the repairs needed due to the detailed inspection report with pictures. Autovitals is a must have software for any Automotive repair facility wanting to perform digital inspections

Cons

The intigration to our shop software went smooth, they had to work out a few bugs in the beginning. We could not be happier.

June 2020

Sharon from Twenty First Century Auto

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Features Galore

I like that if I have an issue I can call my Rep and he normally gets back to me quickly. The training academy is a good place to get refresher courses.

Pros

Done for me recommended service, reviews. Texting. Emailing capabilities. Tracking and organization. At a glance I know what stages my clients cars are at.

Cons

Getting everyone on board with the program.

Reasons for Choosing The Digital Shop

NAPA endorsed at the time. Ha the digital inspection part for a couple of years prior to the complete system.

June 2020

Adam from Pro Service

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

It Helped Grow Our Business

When we started with them we were doing about $600k in sales. This past year we did just over 2 million. Although much of that growth is the team that we have built and the processes that we have made, but I can tell you for sure that AutoVitals played a large part in that growth and made it possible to apply the processes that we wanted to.

Pros

The original intent of using the software was for digital vehicle inspections (DVI). We had been doing our own Excel spreadsheets for DVI, but it was slower and pictures weren't anywhere near as in depth. Switching to AutoVitals was a no brainers at the time and its helped grow our business. As another gain in utilizing the software, it changed our shop workflow and truly allows us to be a completely paperless shop.

Cons

We started with AutoVitals during its early stages. So, we worked our way through the bugs and/or glitches along the way. Yes, there were frustrating times that the software was not working properly, but I can say that they have worked tirelessly to update the software as needed and those bugs and glitches that periodically come up have been minimized.

June 2020

Tamara from Roy Rump & Sons Limited

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

AutoVitals

Special shout out to our Rep [SENSITIVE CONTENT HIDDEN] who's always gone above and beyond to ensure we have all the information necessary to succeed with this software. Thank you!

Pros

This software is hands down the best decision we've ever made for our business. You cannot put a price on visual representation of required vehicle maintenance items and repairs. The positive feedback we've received from our clientele over the last 6 years in person and through Auto Vitals' CRM program (not to mention the significant increase in revenue) keep us motivated to stay abreast on the latest and greatest features this program has to offer.

Cons

We have not pushed the latest software release in our shop, V5.0.43 we know very well at this time and do not have any concerns with it.

June 2020

Diana from J & T Auto Service

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Boosted sales by 12% in a year.

We were nervous to start using a new software due to all the implementation headaches that come with anything new. We were so happy to see that after just 1 year, our sales went up 12% after being stagnant and our ARO went up 14% last year and this year is already up 11% from last year. So happy we decided to start!

Pros

The software does the selling of work for us. The software also collects our reviews and sends appt reminders. So handy, it's like having an extra employee!

Cons

The only thing I would wish for is a tech support phone line. Currently, you have to submit a help ticket or research the help page.

June 2020

Ken from KRAFFTKARE AUTOMOTIVE

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

DVI

IT'S BEEN GREAT.

Pros

IT WENT PRETTY FLAWLESS SETTING UP AND NO PROBLEMS WITH SOFTWARE.

Cons

THE EDITING TIME FOR MY SERVICE WRITER SEEMS LONG.

Reasons for Choosing The Digital Shop

THE NAPA PROGRAM HELPED ME AFFORD IT.