great

Last year, 2021 being a Goodyear TSN member we used GBMS (Goodyear Business Management System) for the past 20 plus years. Using this system was cumbersome and had a lot to be desired, but GBMS was a complete business systems (ERP) handled POS, inventory, HR, accounting, everything. GBMS made the decision to end GBMS and gave the 200 plus GBMS users the option of about 5 different systems that interface with Goodyears system. I spend 100’s of hours of due diligence review systems and functionality. I selected TireShop by Freedom Soft. With great reservation we began the process of doing a complete overhaul of our system. I made the chose to run TireShop locally on a server not over the web, because if and when the internet goes down we still will be able to operate the company minus credit card clearing, because credit card clearing is over the web. TireShop one year later. Everything is working better than expected and the increase in productivity along with the integration to our vendors is quick and efficient. Accounting and HR is simple as it can be. Also, TireShop has been very responsive to product upgrades. One of which is they completed working with Sonsio for automating road hazard insurance purchases. Now road hazard is easier than when it was with GBMS. We provide a good number of Nation Account deliveries and the integration with Goodyear TireHQ is very easy. The only wish is that TireShop has a print function from the “Sort All” section of the TireH

Being able to print National Account completed documentation. (Small issue)

It is easy to set up and train new users on. We made the decision to buy the program mid- November of 2011 and we were live with virtually no problems on January 3, 2012. The customer service team is super responsive. Integration with contract service companies such as DOT # capture, Goodyear sell-out data, etc. is easy. It has virtually everything you can think of to help you sell tires and service as well as managing your business to the max.

If there are any negatives, they are, in my mind, buried by all of the positive aspects. I only wished I had purchased this system sooner.

Works great for multi store function, inventory control is easier than our last system. Company is very good at tailoring it to users.

I wish it had any inventory scanning program. I wish it had tighter controls for inventory entry, keep everything more uniformed.

Easy to use and still powerful.

Easy to use and so easy to track what used to be hard to find issues on our previous software. We get great support from the TireShop by FreedomSoft I have recommended TireShop to many other shops and they have all been pleased with it too. They work with us to use our ideas for improvements too. We are in the lawn equipment business too. They have helped us customize this but it can't integrate with the Outdoor Power Industry like it does the automotive.

Tireshop does it all for us. It is very easy to learn initially, and very robust in it's functions as you call on it for more and more. We have been recommending this product to anyone that inquires as to what software platform we are utilizing.

We like it all. Honestly can't come up with a single issue that could be improved. They have taken many steps to add new functions and keep ahead of industry trends.

We save money on the support package. and we never have any downtime.

Speed, ease of use and you can call for support, talk to an English speaking human and they resolve the issue, which happens very seldom. They download regular updates and the maintenance is very affordable.

The pricing module isn't very clear. I opt to do it manually, but I'm sure I just don't understand it and I have never taking the time to ask about it.

Conversion process from our old system to TireShop was seamless as the result excellent customer service. TireShop is a significantly more user friendly software system than any other system we have used over the last thirty years. I would highly recommend the system,

Declined Services report is not as user friendly as other reports. Otherwise, there are no cons that I would report.

Too numerous to mention all. A great product all the way around.

Ease of use and training new users. Integration with back end systems. Speed. Amount of reports and ability to export to spreadsheets. Customer support is excellent when needed. Software updates to take care of any issues identified. Integration with social media. Thumbs up all the way around.

We have had TireShop for since April 2007 and the continual updates and support we get keeps us from ever considering another POS system. Our staff picks up the system quickly during training. There is no need for a mouse and everything can be done by keyboard, which may seem strange at first but is actually a major boost to efficiency.

This product ties the tire industry and auto industry together better than any program we've used prior. It offers excellent customer support and is always evolving..

There are no real negatives to this product for myself or the company. It is truly a great fit for our business.

Full integration with ATD included; Epicor integration allows for ordering parts and pulling over labor and parts into ticket using our pricing matrix; Quick Quote feature on tires very easy, Integrated CC processing, customer retention program, and tire images/features

Deposits on tickets are difficult to track, however the team has already developed one report to help me track them and are working on another to fully track the deposits.

Simple, accurate and efficient, Great support staff. I have never had an unanswered question or a problem unsolved. The quick books accounting integrates perfectly.

Had to bring in a quick books consultant to help me set up our accounting side. After that it has been smooth sailing.

They are very receptive to problems or suggestions we have. The are great on customer service. They have made us feel like they have built this program custom just for us!

More bottom line.

Ease of use. Quick, So easy to train new employees on. All in one program. Service Manager can make quotes fast.

The customer support team understand the retail tire business and have created a system that works day in and day out

The software is totally user friendly, intuitive and is made for the tire and auto repair business. We are in our 7th year and ZERO issues

It has made past customer history seamless to keep on file. All information is easily organized and utilized.

I helped my mechanic implement this software into their daily usage and he LOVES it!

Nothing. The features are easy to use and seamless.