All Spearline Reviews
1-13 of 13 Reviews
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Luke
Verified reviewer
Telecommunications, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great company with a helpful service
Good company that we enjoy working with. We've been using their solution for a few years now. They're constantly adding new carriers to test with and new products.
PROSReally easy to use compared to what we were doing before. Spearline saves us a lot of times and gives access to good call quality stats.
CONSNo major cons. They're really helpful and supportive.
Vendor Response
Hi Luke. Thank you for taking the time to leave a review about Spearline. We really appreciate your feedback. Kind regards Caroline
Replied May 2022
Brian
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great for Automated Testing
We use Spearline to place automated calls to our customer service IVR constantly throughout the day. This has allowed us to catch problems early before they come more widespread, and track issues and error rates over time with the monthly, test results summary email. Being able to test on demand via the admin portal has also proven to be extremely valuable for new phone number turn-ups and one-off troubleshooting in various countries. Highly recommend.
CONSIt would be great if the on-demand testing portal did not require a microphone on the local computer, since many admin desktops do not have one. Most times we are only concerned with whether or not the call establishes or if audio is received, but it's not possible to place a test call without the portal having access to a local computer microphone.
Vendor Response
Hi Brian, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the microphone requirement on the local computer, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied February 2022
Sidney
Telecommunications, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2022
Spearline is an easy to use application for real time testing of phone numbers
Overall I am satisficed with my experience in using Spearline. Again the application is easy to use and customer support is very good.
PROSVoice assure realtime test is easy to use with real time result. User can go back in time to search for previous test results. Exporting call record is an easy task and a nice feature to have. Dashboard provides a lot of useful information/statistics.
CONSRather than testing 1 number at a time in voice assure realtime, I wish there is a way to test a short list of numbers for the same country and same service type.
Vendor Response
Hi Sidney, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment "I wish there is a way to test a short list of numbers for the same country and same service type", this functionality should be available to you on the platform. Could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied February 2022
Kevin
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Easy to use
My overall experience using Spearline for 8 years has been positive, all of the improvements done in that time have really helped us in our day to day business.
PROSWhat I like most about the software, it is customizable for automated testing, easy to use, mainly trouble free.
CONSWhat I like least, is there is no option to use GSM for automated testing.
Reason for choosing Spearline
n/a
Vendor Response
Hi Kevin, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the option to use GSM for automated testing, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied March 2022
Brian
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2022
Nice tool for global telephony
We have toll and toll free telephone numbers all over the world. Before using spearline we were unable to validate that international toll free numbers were functioning properly.
PROSWith spearline we are able to test and verify international toll free number (and some toll number) which otherwise wouldn't be available to validate.
CONSThere are still a few countries which are not available.
Vendor Response
Hi Brian Thank your for submitting a review and for the positive feedback you have provided, It is great to see that the product is adding real value for you. In relation to your comment "There are still some countries which are not available" if you could reach out to your account manager jj.barry@spearline.com and advise in which countries you would like to see coverage we can review. We are constantly adding to our coverage based on customer feedback so your input would be appreciated. Cheers
Replied February 2022
Ashley
Pharmaceuticals, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Spearline is needed for Telephony!
Spearline is a daily tool which helps us find incidents proactively. We no longer need to wait for tickets from our customers.
PROSTesting in country is key! Our service provider can act as the customer to mimic their experiences.
CONSWould like more inventory options to manage global carriers.
Vendor Response
Hi Ashley. Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment "Would like more inventory options to manage global carriers" could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied February 2022
Emmanuel
Telecommunications, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Spearline is a Necessity for Serious Global Telecom Testers
Pretty good as long as the country being tested is covered
PROSEase of use - intuitive UI and Automated analytics
CONSIt still needs to increase coverage. Hopefully it gets to scale to all other countries that we need to test
Vendor Response
Hi Emmanuel . Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. In relation to your comment regarding global coverage, if you could get in contact with your Spearline Customer Engagement Manager and advise which countries you would like to see added, we can certainly review. We are always adding new countries and markets to our global coverage map based on customer feedback, so your input is most appreciated. Alternatively, please email our Support team at support@spearline.com Kind regards, Caroline
Replied February 2022
arpita
Hospitality, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Easy to use
We use the software for automated testing of all the numbers. It is really helpful to findout if the numbers have stopped working before our customers complain.
CONSNothing such. It is very easy to use with no down time.
Vendor Response
Hi Arpita. Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. Kind regards, Caroline
Replied February 2022
Zane
Internet, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Use Spearline for making test calls
- Placing test calls made easy - Call logs - Redial made easy - Recording
CONSNothing really, only thing I can speak about is that sometimes the portal is a bit slow
Vendor Response
Hi Zane, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the portal being a bit slow, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. Kind regards, Caroline
Replied April 2022
Wei Jie
Medical Devices, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Good tool to simulate call traffic from start until the end
I like to use the tool for call center IVR simulation
PROSEasy to use and convenient to collect information
CONSUser Interface not attractive , UI design should be improved.
Reason for choosing Spearline
Peer review
Vendor Response
Hi Wei Jie, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the interface and UI, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know and I will be happy to advise. Kind regards, Caroline
Replied April 2022
Herbert
Telecommunications, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Remote Testing made EASIER
Ease of setup. Ease of use. Self service.
CONSPricey, but price is negotiable. Annual contract.
Reason for choosing Spearline
Self service capabilities.
Vendor Response
Hi Herbert. Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. Should you have any queries about the Spearline platform or any of our products and services, please do not hesitate to get in contact with your Spearline Customer Engagement Manager or alternatively, please email support@spearline.com Kind regards, Caroline
Replied February 2022
Anirudh
Information Technology and Services, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great product for call quality testing
The overall reach across the globe helps setup the call quality testing for VoIP solutions.
CONSThe usability and setting up is a bit difficult.
Vendor Response
Hi Anirudh, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment "the usability and setting up is a bit difficult" could you please get in contact with your Spearline Customer Engagement Manager who will be more than happy to go through the platform with you, and is available to answer any specific queries you may have. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Replied February 2022
Dave
Telecommunications, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Spearline testing tool
It is a very helpful tool for us. Performing pro-active test calls helps us to catch potential issues for our customers.
PROSGreat product. easy to use and very flexible.
CONSGreat product. There are no cons that come to mind !