Phorest

RATING:

4.8

(363)

About Phorest

Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salon-branded app for mobile phones and tablets. Phorest features online booking which allows salon staff to manage bookings from the salon’s website and through Facebook. Once an appointment is booked, it gets updated in the system automatically to help reduce overbooking. Phorest features "Client ReConnect" which allows users to send automated emails to customers based on their booking histories. The software also offers a point-of-sale module which helps users to record all their sales and orders in a single place and maintain a cash r...

Phorest Pricing

Monthly payment. Pricing depends on requirements. Contact Phorest for a price quote or product demo.

Free trial: 

Not Available

Free version: 

Not Available

Appointments
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Phorest Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Phorest

1 - 5 of 363 Reviews

Jackie

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Bowled over by this system after 23 yrs of pencil & paper bookings. Glad I made the leap to Phorest

Professionalism and accuracy along with lots of feature just starting to enjoy.

PROS

The speed I can make bookings and changes. Clear, straight forward screens, easily understandable and visible. Great marketing features which I know will bring big changes to our salon. Great staff reports showing clear results of sales, targets and utilisation - a real help for one-to-ones. Appointment reminders and email marketing are a great feature which I am enjoing learning to use. Can wait for all the positive changes Phorest will bring our salon.

CONS

One or two niggly things on the screen but all about personal preference. I'd like a time scale on both sides of the page, and the hours to be shown in bold with the quarter past half past and quarter to in normal size. When I make a few selections of treatments for a client and she changes her mind the timings don't automatically bunch together - for example if the client selected an hour treatment followed by a half hour treatment the system would say book 3pm for the first and 4 pm for the second, but if the client then changed her mind with the first treatment and changed it to a half hour treatment the system keeps 3pm for the first appointment but leaves the second appointment at 4pm whereas it should automatically shift it up to 3.30pm. The only other thing we'd like is a page down button on the key board - out laptop isn't touch screen and the mouse is only a pad - it is difficult to slid up and down the page while holding a phone in one hand!

Andy

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Great Software, Great Support but could be improved

The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

PROS

This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy! No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest)

CONS

What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments. What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team! The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2021

Ok System with horrible customer service and no follow up

I’ve had a ton of ups and downs from day one. Beware what the sales team promises because it’s not likely true. And good luck if you want to streamline marketing and your online store. The store will not sync with any social media or selling platforms, so it’s essentially useless. Marketing is decades behind anything else out there.

PROS

POS system is good. Easy product setup.

CONS

The worst customer care I have dealt with in a very long time. The online store is very sub-par. Marketing looks horrible. System and app do not work well together. Way to expensive for the service you receive.

Reasons for switching to Phorest

I wanted to streamline my marketing efforts and online store to sync with an inventory. I’ve wasted a year and a ton of money with nothing that was promised even available yet. And customer service that leaves the system down over the weekend with no response for days. Calling in your told, “oh that team is gone for the day. They may have to get back to you Monday.”

Vendor Response

Hi, We at Phorest are extremely sorry to hear that you've had a negative experience with us. We strive to help you grow your business and make your life easier and we clearly haven't met those expectations. Since your review, we have made huge changes to our software as a whole and particularly our online store and inventory tracking and integrations. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store Overhail - Cardless Checkout - Contactless Check-In - QuickBooks/Xero Integration - Curbside Pick Up ...and so many more.

Replied November 2022

Vi

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

It is a good software, easy to use and quick.

PROS

I like that everything is easy to find. Big buttons, does what it says on the tin really. Easy to input data, maybe too easy that people just don't input anything else apart from name, tel and email and still saves it? I like the email functionality which is free, SMS functionality but it is paid. Also can link to social media, which is good for salons with less than 3 branches (easier to manage the content).

CONS

Reports are not as easy to do, if you do not want the standard stuff. I would personally improve that bit and make clever reports. Also, I would prefer the app to be improved as it looks very dated and old and it is not as personalised as you would need. Additionally, push notifications on the app for appointment reminders should come as standard and at the moment this function is not available. Everyone does push notifications, even for pushing content on blogs and social media.

Amy

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

Reviewed July 2015

Easy to use, amazing after sales team

I was recommended by a customer of mine who loved their system. I called the number listed on the website 3 times with no answer and no answer machine facility. I then filled in a contact form and someone (Brian I think!) called me straight away and apologised for the phone technical issues, they explained everything really well to me and I felt that this was the right system for me and loved the philosophy of "Let's Grow." I booked an appointment to meet with a sales rep. When the rep came, I felt a little disappointed, he wasn't really that friendly and I felt like he sped through some of the features. A few of the questions I asked he answered with "the trainer will show you that on the day" which wasn't really what I wanted to hear when I was debating wether or not to spend a lot of money on a system. I asked if I could apply a 25% discount to group of customers that have used me for 10 years and I was told "No, you'll have to do that manually for each one, each visit" (the technician today laughed and told me of course I could :) ) When I saw my customer I told her about my bad experience and she convinced me to try again (so you need to thank her- (Tej & Co)) and said she'd had nothing but good experiences, so I decided to give it another go. The technician Dave who came out to me today was amazing, really friendly and so helpful, answered all my questions and went out of his way to give me contact details and then help me again at 7.30pm to set up my home computer. He is a real credit to your company! Everybody else that I've spoken to either over the phone or via email have been great, responding quickly to everything and again really friendly but professional. I haven't heard from the rep since the day I paid my deposit, and I feel like that says it all. I never write reviews (least of all bad ones!) but I truly believe that without that recommendation or your other staff I wouldn't have come on board with Phorest, and that would have been a massive shame- I've only had it 12 hours and I love it!