Excellent Experience

Pros

Easy to schedule & track appointment. You can get a complete overview of your day/week/monthly reports from the dashboard. Been using for internal meetings. You can manage everything for mobile apps.

Cons

Smartphone apps lack in UI & performance.

My daily must have

My go to calendar. Could not live with out it

Pros

Its easy to add appointments from any device. The recurring feature is wonderful to recur appointments. I love that this ties with vend to take payments

Cons

That you have to open up the customer to see the notes. Would love to click on their name and view the notes on a client

Great look, easy to use, poor development

My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs. Timely Pros: - Clean - Responsive - POS system is nice - Invoicing is nice - Easy to use backend - Easy to use frontend - my clients loved it - Reports are easy to read, and nice graphs - SMS and email reminders worked great - Inexpensive Timely Cons: - Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer. - Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve. - Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had) - Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs... If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years.

Great for individual appointments ONLY.

I used this to book individual and group sessions in a gym environment. Have since switched to another system, which works better for group sessions. Sad to move away from the reporting and CRM integration.

Pros

It was pretty easy to use & had a great CRM element and reporting functionality.

Cons

Doesn’t support group session / classes overly well. Support was dropped quietly a couple of months ago.

Timely is the first appointment-ware I have used that offers all the services I need :)

Pros

The communication is friendly and personable - updates are regular and the payment system is flawless.

Cons

Sometimes the appointment calendar glitches and separates appointments when they are rescheduled - you just need to double check when you do this :)