What are DecisionPoint users saying about the software?
Read what people like you have said about using DecisionPoint software through verified user reviews
User Review Highlights
3.88
12 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"We consistently leverage the export to excel functionality to create our own report templates / designs with the data."
"This tool is very user friendly and intuitive. It’s AI/ML is capable of being very accurate and have seen the use of this tool to be very beneficial."
"It is very easy to update job levels and add/remove individuals from the reporting list."
"The range of options is okay but can be very cumbersome to understand and use. Not the easiest reporting tool."
"Visualizations are a bit limited, large datasets may slow down the performance. On ipad it does not respond to pinch in and out."
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Showing 1 - 12 of 12 reviews
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
DecisionPoint provides excellent metrics and integration capabilities
Overall, DecisionPoint is a must have for any mid - large organization that uses metrics to drive customer satisfaction up.
Pros
Love the integration with Salesforce. We are able to pull just about any metric we need from our CRM application and reporting on everything from cases created, closed, to case minutes and survey responses. DecisionPoint allows us to establish a consistent metric reporting report out of the box, to the whole organization both weekly and monthly. It is very easy to update job levels and add/remove individuals from the reporting list. We consistently leverage the export to excel functionality to create our own report templates / designs with the data.
Cons
Would like the ability to auto report daily and have summary sent in a unique format as this would automate some of the manual reporting elements that management must conduct.
Matt
Company size: 1,001-5,000 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
June 2017
Good product but dashboards
Effective visualisations of our data
Pros
To use standard visualisations out of the box its quick and provides a quick way to delivery immediate analysis
Cons
You cant always customise the standard visualisations enough and the dashboard doesn't scale effectively to all screen sizes

Response from Antivia Group
Hi Matt, Thanks for your feedback and good to hear that DecisionPoint is helping you deliver business value, quickly at Willmott Dixon. We're continuing to enhance DecisionPoint and we've just added extra functionality to give you more control over charts in version 5.1 (with more to come and working with different device form factors is an area our R&D team is looking into. Best Regards, Bryan - Antivia
Replied June 2017
Apurva
Company size: 501-1,000 employees
Industry: Food & Beverages
Time used: Less than 12 months
Review Source: Capterra
June 2017
A good tool to create simple dashbaords
Dashboards provide much needed visibility into Operations
Pros
Easy to use for developing simple operational dashboards. Works well with dashboards that need to be displayed on large screens.
Cons
not suited for large data volumes and complex self-service analysis needs, where we need to resort to tableu or powerbi

Response from Antivia Group
Hi Apurva, Many thanks for the review and good to hear you are getting value from DecisionPoint delivering your operational dashboards. There are several ways we can work with larger data volumes including delegating drill and filter to either the server or the database and supporting parameterized queries. I'll ask one of our product specialists to reach out to you to offer you some help in this area. Best Regards, Bryan - Antivia
Replied June 2017
Mary Love
Company size: 51-200 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Good dashboard
Pros
As an excel user for years now, this extra tool gives us the edge of analyzing the flow of business in a simple but deeper way.
Cons
Maybe if they could include some features like the alarm or include the pareto principle for the chart.
Allison
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Excellent Product
Overall, I find this a very effective software product - easy to use, great support if you need it, and is a smooth and fluid solution to create interactive dashboards.
Pros
This product is very easy to use, it's intuitive and easy to set up and get going. I found the process to converting and moving data easy.
Ali
Company size: 10,000+ employees
Industry: Human Resources
Time used: Less than 12 months
Review Source: Capterra
January 2017
DecisionPoint, the ultimate dashboard solution
It is an effective software that makes an interactive dashboards with easy steps and with a very reasonable price.
Pros
DecisionPoint offers a much faster, easier way of creating stunning information applications, without coding, using skills you already have in your team to provide answers to the questions that really matter to your business.
Cons
limitation of records using Excel.
Marisa
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Great
Pros
decision point for excel is pretty easy to use, our office staff used it daily when completing our work.
Cons
so far i do not have any cons with decision point pro i have been pretty satisfied as of this point.
Brian
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
Hedis tool for CAHPS
I am very satisfied with decision point and it’s team. The tool is very capable and has a lot of potential.
Pros
This tool is very user friendly and intuitive. It’s AI/ML is capable of being very accurate and have seen the use of this tool to be very beneficial. I also want to note that the team at decision point know what they are doing and has a great platform.
Cons
No cons about it, the tool does what is stated. It’s as good as your data. They have primary data sources that is a must to get your ROI and for the tool to be as efficient as possible.
Kevin
Company size: 51-200 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Simple yet effective
Pros
I never thought that for quite sometime excel can be upgraded to this much of use. I am so thankful for giving much of what I supposed to receive. I can easily rearrange tasks in my own preference.
Cons
For how many months using this product, this really amazes me everyday and I can't see anything that needs to be improved but I know the team never ends to look for innovations.
Larry
Company size: 5,001-10,000 employees
Industry: Primary/Secondary Education
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
It's okay... for what it really is
Pros
Great looking charts, bar graphs, and excel reports. Relatively easy to use for basic, non customized reports
Cons
Too expensive for what you get. The range of options is okay but can be very cumbersome to understand and use. Not the easiest reporting tool.
Ali
Industry: Management Consulting
Time used: Less than 6 months
April 2015
User friendly and functional
Pros
Create HTML 5 dynamic dashboards fast, especially great if you want to use the dashboard as a public facing dashboard without worrying about the licensing. The tool also allows dashboard designer to create powerful "what if" calculations using sliders and "html actions " like pop up pages without writing any code
Cons
Visualizations are a bit limited, large datasets may slow down the performance. On ipad it does not respond to pinch in and out.
Jason
Time used: Free Trial
Review Source: Capterra
January 2017
Ok but on the way
Support folks are great! However, they're all in the UK making urgent issues frustrating to get a response at times.
