What are DecisionPoint users saying about the software?

DecisionPoint provides excellent metrics and integration capabilities

Overall, DecisionPoint is a must have for any mid - large organization that uses metrics to drive customer satisfaction up.

Pros

Love the integration with Salesforce. We are able to pull just about any metric we need from our CRM application and reporting on everything from cases created, closed, to case minutes and survey responses. DecisionPoint allows us to establish a consistent metric reporting report out of the box, to the whole organization both weekly and monthly. It is very easy to update job levels and add/remove individuals from the reporting list. We consistently leverage the export to excel functionality to create our own report templates / designs with the data.

Cons

Would like the ability to auto report daily and have summary sent in a unique format as this would automate some of the manual reporting elements that management must conduct.

Good product but dashboards

Effective visualisations of our data

Pros

To use standard visualisations out of the box its quick and provides a quick way to delivery immediate analysis

Cons

You cant always customise the standard visualisations enough and the dashboard doesn't scale effectively to all screen sizes

A good tool to create simple dashbaords

Dashboards provide much needed visibility into Operations

Pros

Easy to use for developing simple operational dashboards. Works well with dashboards that need to be displayed on large screens.

Cons

not suited for large data volumes and complex self-service analysis needs, where we need to resort to tableu or powerbi

Good dashboard

Pros

As an excel user for years now, this extra tool gives us the edge of analyzing the flow of business in a simple but deeper way.

Cons

Maybe if they could include some features like the alarm or include the pareto principle for the chart.

Excellent Product

Overall, I find this a very effective software product - easy to use, great support if you need it, and is a smooth and fluid solution to create interactive dashboards.

Pros

This product is very easy to use, it's intuitive and easy to set up and get going. I found the process to converting and moving data easy.

DecisionPoint, the ultimate dashboard solution

It is an effective software that makes an interactive dashboards with easy steps and with a very reasonable price.

Pros

DecisionPoint offers a much faster, easier way of creating stunning information applications, without coding, using skills you already have in your team to provide answers to the questions that really matter to your business.

Cons

limitation of records using Excel.

Great

Pros

decision point for excel is pretty easy to use, our office staff used it daily when completing our work.

Cons

so far i do not have any cons with decision point pro i have been pretty satisfied as of this point.

Hedis tool for CAHPS

I am very satisfied with decision point and it’s team. The tool is very capable and has a lot of potential.

Pros

This tool is very user friendly and intuitive. It’s AI/ML is capable of being very accurate and have seen the use of this tool to be very beneficial. I also want to note that the team at decision point know what they are doing and has a great platform.

Cons

No cons about it, the tool does what is stated. It’s as good as your data. They have primary data sources that is a must to get your ROI and for the tool to be as efficient as possible.

Simple yet effective

Pros

I never thought that for quite sometime excel can be upgraded to this much of use. I am so thankful for giving much of what I supposed to receive. I can easily rearrange tasks in my own preference.

Cons

For how many months using this product, this really amazes me everyday and I can't see anything that needs to be improved but I know the team never ends to look for innovations.

It's okay... for what it really is

Pros

Great looking charts, bar graphs, and excel reports. Relatively easy to use for basic, non customized reports

Cons

Too expensive for what you get. The range of options is okay but can be very cumbersome to understand and use. Not the easiest reporting tool.

User friendly and functional

Pros

Create HTML 5 dynamic dashboards fast, especially great if you want to use the dashboard as a public facing dashboard without worrying about the licensing. The tool also allows dashboard designer to create powerful "what if" calculations using sliders and "html actions " like pop up pages without writing any code

Cons

Visualizations are a bit limited, large datasets may slow down the performance. On ipad it does not respond to pinch in and out.

Ok but on the way

Support folks are great! However, they're all in the UK making urgent issues frustrating to get a response at times.