All Bright Data Reviews
1-25 of 64 Reviews
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Andrei
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
High quality proxies with flexible pricing
We are very pleased of using Data Center IPs for web data extraction. These data is used for competitors analysis of our clients websites.
PROSHigh usage control, pricing flexibility, strong API, goal orientation of proxies, high success rate. Big proxy pool gives a possibility to work on high load.
CONSYou should explore the product very well to use it effectively. Correct settings and implementations can take weeks to make everything work properly. Otherwise you may fall into unexpected over-spendings.
Reason for choosing Bright Data
Highest quality by reasonable price, high usage control.
Reasons for switching to Bright Data
We were looking for a non-russian high quality stable proxy service.
Martin
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Luminati : Only good choice for business level scraping solution.
Based on multiple factors we picked You as provider for relatively small ammount of traffic , as time went and our application was increasing in traffic we were met with requirement to move to higher tier proxy. Situation we were in was critical , we had no option to afford higher tier service and lower tier service wasnt functional for our request rate. In that moment of desperation I reached to Your support and I explained that we need higher tier service for lower price to maintain our own pricing for client and ensure stability. That moment was dire because it was basically do or die situation but to my relief Your agent was able to give us favourable pricing which gave us option to expand our operation multiple times within last 2 years. We moved from traffic for around 2GB to estimated 2TB which we will run though unblocker from January , our traffic is constantly rising 5%-10% monthly and our clients are satisfied and sometimes suprised with data speed and quality. From that point I had option to talk with multiple people from Luminati namingly [SENSITIVE CONTENT HIDDEN]. All of them always provided support and guidance for us for all our requirements and new features which were implemented relatively fast. Within all these years we are working together Luminati became founding stone and symbol of stability and good interbusiness relations. I would like to thank You for You service , for sleepless nights spent by breaching antiscraping protection for Amazon and for Your
PROSLuminati is stable service with in average 94.6% succes rate. They had solution to almost any problem or issue we had and also customer support is one of best i have ever seen. They do not care if you are spending 20$ or 2000$ ( we started there :-) ) and You are recieving equal level of support. Also they have that cool stuff called LPM which is app You can use to debug requests and overally provide more controll about Your traffic
CONSThey are so good that multiple websites ( amazon , ebay etc... ) are writing antiscraping protection exlusively against them so 2-3 times a year service is down for few days. But they are always working hard to get it back online.
Reason for choosing Bright Data
Luminati won our hearths and minds by their awesome support and quality. Also they are doing internal resarch and constantly bringing up new features like LPM.
Reasons for switching to Bright Data
Our old provider was not able to meet quality requirements. We had VERY long timeouts and also constantly getting 502/503 from target websites.
Elyahou
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Best provider for residential proxies
- BrightData provide complete solution for data extraction: all possible types of proxies (Datacenter, Residential, Mobile...), smart proxy management with the Proxy manager, I did not used the data extraction tools provider by BrightData. - The proxies are reliable, fast - Simple pricing and tools to check usage and cost of the proxies with ease. - Reactive support
CONS- Documentation can be improved - Unblocker tool (Very expensive and not always works)
Reasons for switching to Bright Data
Better proxy availability Better tools to manage proxies Residential proxies availability
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Supporting Startups
Very good - we had some minor (and expected) issues re timezones but Luminati soon fixed the challenge. As an early stage start up with little money and tight deadlines we have been very pleased with the team.
PROSThe system has been clear and easy to use. The team have been very accommodating and helpful given that we are an early stage start-up on a strict budget.
CONSDislike nothing about the software so far.
Reason for choosing Bright Data
We had terms etc agreed with DataHut - but when It came to needing to get cracking with our project, we didn't hear back from DataHut until we had already set up with Luminati.
Reasons for switching to Bright Data
DataHut were not as responsive when we needed to get started.
Niklas
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Brightdata is a higher priced service but the best in class
Brightdata IP proxies have been excellent, and they charge a reasonable price for their great service. Their service is next level. Ask for [SENSITIVE CONTENT], he is the man.
CONSI did have some problems just getting started but it worked out since they have a very intuitive platform.
Reason for choosing Bright Data
Brightdata excelled in the service, and made me feel comfortable making a large investment.
Reasons for switching to Bright Data
Brightdata was able to solve all my needs and Phantombuster was not.
Alejandro
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The best residential proxy provider
BrightData is by far the best residential proxy provider out there. It's one of the only solutions that offers residential IPs that are not marked as "residential proxy" by IP Verification services. Our account manager, [sensitive content hidden] . has helped us a lot setting everything up.
CONSThe dashboard could be improved to show the data better.
Rey
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Easy to use Proxy Zones for Google and Website Scraping
So far it is the best proxy providers we have and we've been using BrightData for more than 2 years.
PROSI like the proxy manager the most. I am using this in setting up ports for our google scraping solution.
CONSI can't think of anything. We have had issues with DataCenter before due to incorrect geo-targetting but it was resolved pretty fast.
Leigh
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great service for building a wonderful business on!
For us at changedetection.io , we found the customer support to be EXCELLENT, their services are solid, but when you're building a business you really need a good relationship with your provider, because there's always questions and things to resolve, ways to work better together etc.
CONSI wish residential proxy prices was lower, but they're on average similar to other providers, so it's no big problem
Balint
Security and Investigations, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Brightdata x SEON
We are sending HTTP requests to certain endpoints of different online platforms to get user registration info and assign a fraud score based on that. Brightdata is one of our main providers to run our social checks upon.
PROSSpeed, reliability, performance, support
CONSPricing, certain domains (Microsoft) and SMTP are blocked, no SOAX5 mobile proxy
Reason for choosing Bright Data
performance
Yogesh
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Best Proxy Service provider
Dashboard, Functionality, Robustness, Uptime
CONScan be more proactive towards ticket resolution
Gonzalo
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Very competitive, powerful and flexible proxy tool
You need to pass throw several layers of security to verify your identity and how do you intent to use the service, which is of the benefit of all, for the common good, in order to avoid your service interrupted by the fraudulent usage of other clients, but once your account is good to go, and your account manager (super reliable) helps you to find the correct tools for your needs, it is really straight forward, and super efficient.
PROS- The simplicity, but at the same time how flexible and powerful is. - The collection of products that adjusts very well to any need and budget. - How you can, with the proper tool, configuration and extra costs, use private connections or reserve the traffic to some specific domains, so that you don't get banned by rate limits, as you generally if/when you share IPs. - The latency is not bad, and the proxies barely fails. - Even when you setup the dynamic ips option, you can still open a session to re-use the same IPs. - The support is awesome: personalised, fast and efficient.
CONS- There are proxy errors time to time (at least in the residential), which does not make it pixel perfect, but I have also to say that this error rate is pretty low, in comparison with other proxies provider.
Reason for choosing Bright Data
There are also other proxies services more expensive than Luminati, but they had the most appropriate quality/price for our needs and budget.
Reasons for switching to Bright Data
We tried other (cheaper) proxies services, but the error rate, or the number of proxies down, was way to high, and when it was working, the latency was painful.
Misael
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Funcionalidad e Integración
Mi experiencia con BrightData fue muy agradable ya que en su momento, ayudo a solventar los problemas de bloqueo en ciertos sitios web. Por otro lado, la atención al cliente siempre fue muy atenta y eficaz.
PROSQue reúne dentro de sí una gran variedad de funcionalidades, servicios y soluciones, las cuales son muy sencillas de implementar y comenzar a utilizar
CONSMe parece que el servicio de WebUnlocker puede mejorar en ciertos aspectos como el hecho de incorporar ciertas funcionalidades que otras apis del mercado ya manejan como la renderización de js y demás.
Reason for choosing Bright Data
Porque es una solución integral donde podemos acceder a diferentes servicios de proxy
Juan Pablo
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Good proxies most of the time
We only use proxies (Residential and Static ones). The rest of the work is in our side.
PROSThe product is easy to use and very configurable. There is a good support which is very important for us. We had a good help on our last issue from [SENSITIVE CONTENT]. And also when we had others in the past.
CONSSometimes proxies are not working as expected, specially Residential ones. There are days where they are anyway blocked for some companies like Incapsula, Cloudflare, PerimeterX and others. After raising a ticket or receiving an email from you guys that there will be some maintenance, the problem is fixed.
Reason for choosing Bright Data
We use all, InstantProxy, StormProxy, HighProxies, LimeProxy and Brigh Data. If Bright Data would work 100% fine all the time, we could just use Bright Data
Shajjan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Best Web data platform with best proessional Team
My overall experince with them is 10/10. I just faced a little problem while accessing some things in software and from my account manager [SENSITIVE CONTENT] to support team person [SENSITIVE CONTENT] they professionally handled my problem and solved it in less then my expecting time. [SENSITIVE CONTENT] guided me and solved my technical problem like a teacher and mentor. Totally impressed by there professional attitude and hardwork they are putting in to it.
PROSYou can get best technology and updates in the whole bright data software. Everything inside the data plat form is full of technolgy and you can learn alot from it.
CONSI can say they can make it more user friendly so a normal person can use it easily like API stuffs etc.
Jim
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great Service and Staff
Has been overall positive
PROSCustomer service is what they do best. All good.
CONSNot always perfect, but much better than any alternative.
Reasons for switching to Bright Data
Ease of use and quality of results
Roberto
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excelente Servicio, Funciona adecuadamente
Excelente tanto en calidad de plataforma y servicio.
PROSHemos logrado manejar muchos colectores para nuestros clientes, la plataforma es muy estable, resuelve temas que otras plataformas nu pueden hacer, por ejemplo el tema de bloqueo de distintos tipos.
CONSMejoraria la opción de manejar multiples cuentas en un solo usuario master y quizas el tema de billing.
Reason for choosing Bright Data
Por lo robusto de la plataforma.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Aviação cliente
Uma ótima empresa.
PROSA ferramenta nos atende, para as quebras de captchas, fácil manuseio.
CONSO suporte em alguns momentos, temos dificuldade em contato
Robin
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Insanely Awesome
I am having a wonderful experience in working with Luminati. Their product, sales and support teams are highly helpful and problem solving.
PROSThey have a unique and very powerful SaaS Solution which helps companies in market intelligence with the justified pricing.
CONSThey are just the best, no need to change anything.
Reason for choosing Bright Data
Luminati is just the best, their performance is world's best.
Saúl
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Really good service, best support ever.
My overall experience was good even when I face some issue. Awesome support with very good people managing it.
PROSReally good and consistent use. No downtimes, very good quallity of the connections allowing to use our softwares without being blocked. Worth every dollar.
CONSNot too much to say. API integration is easy for experienced users but maybe not for all type of customers. Chrome extension can be improved but it's enough for a regular use.
Reasons for switching to Bright Data
Looking for an improvement.
Mervin
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Merit's Experience
I would say fantastic and hopefully to use more of it in the coming years.
PROSThe ease of use is e what I like about this software and I think we were able to achieve our desired results using this software.
CONSSome regions we had challenges but I guess this is something bound to happen in any software.
Reason for choosing Bright Data
Because of its accuracy in most of the regions we scrape data and also the support we get was really good in the event we faced any challenges.
Anonymous
51-200 employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Minha Experiência com a Bright Data
Seus produtos têm sido fundamentais para o sucesso e crescimento da nossa empresa, e a facilidade de uso da plataforma foi um grande diferencial para nós. Um dos aspectos que mais me impressionou foi o excelente suporte prestado pela equipe da Bright Data. Sempre que enfrentamos desafios ou tivemos dúvidas, eles foram ágeis em responder e fornecer soluções eficientes.
CONSUm aspecto que identifiquei como uma oportunidade de melhoria está relacionado à resolução de captchas, especialmente os tipos V3 e HCaptcha. Observei que esses captchas não foram solucionados de acordo com o esperado, o que acabou sendo um impedimento para algumas das nossas atividades de coleta de dados.
Todd
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Pretty much the best on the market
Provides a very large set of IP addresses. Easy to implement. Very helpful client support.
CONSCost can be a little high, but our rep is helpful about finding ways to lower costs.
Reasons for switching to Bright Data
There's no comparison. Luminati is better in almost every way.
Tai
Retail, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Good customer support and great functionality with reasonable cost
I have used Luminati for the past 1 year to help to empower our business with Retail by integrating it with our competitiveness management tool. Overall, the quality of the Luminati proxy service provider is good enough and the price is reasonable, with the help of the open-source manager LPM, I can easily mange the number of a proxy, the cost and scaling extremely easy
CONSCost of this product is not really competitive compared to their competitors.
Reason for choosing Bright Data
Great customer support, variety of functionalities and reasonable price
Andrei
Internet, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Like a lot
Easy to use, any place you want. Good API for flexible setup and manage networks.
CONSDon`t have big complains. From time to time unblocker have issues with sites, but I think it normal way it should go.
Ahamed
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
High performance delivered
Consistent delivery of high performance (experienced just 1 failure in the past year) Highest success rate compared to other products in the market Easy to deploy Quick customer support
CONSSlightly more expensive compared to other proxy solutions
Reason for choosing Bright Data
Best success rate among all proxy solutions
Reasons for switching to Bright Data
Performance was poor Customer support couldn't resolve our issues